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Desktop Support Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 5
Quick and easy to set up with good scalability potential
Pros and Cons
  • "We've found the product to be stable."
  • "It would be helpful if the product offered more integration potential."

What is most valuable?

The solution is easy to use.

We've found the product to be stable. 

The scalability is there if a company needs to expand it out.

The initial setup is easy and the deployment is fast.

What needs improvement?

The solution should offer a better data domain.

It would be helpful if the product offered more integration potential.

For how long have I used the solution?

I've dealt with the solution for three or four years at this point. It's been a while. 

What do I think about the stability of the solution?

The solution is stable. there are no bugs or glitches. It doesn't crash or freeze. The performance is quite good. 

What do I think about the scalability of the solution?

The scalability potential is good. If you are a company that needs to scale, you can do so with this product.

We do not have a lot of customers using this solution. Only maybe five to six percent of our customer base uses it.

How are customer service and technical support?

The technical support is quite good. they are helpful and responsive and we are satisfied with the level of support they provide. 

How was the initial setup?

We did not find the initial setup to be overly complex. It's pretty straightforward. 

The deployment is fast. You can have everything up and running in three to four hours. 

We have four to five people on staff that can handle deployment and maintenance duties. 

What about the implementation team?

I handled the implementation myself. I did not need the help of an implementor or consultant. I can do it alone, in-house. 

What's my experience with pricing, setup cost, and licensing?

At this time, we do not pay any licenses to Dell.

What other advice do I have?

We don't have a lot of customers that use the product, however, we are recommending it often.

Our customers are using the latest version of the product, however, I can't speak to the exact version number.

On a scale from one to ten, I'd rate the solution at a seven. 

I'd recommend the solution to other users and companies. It's worked well for a few of our customers. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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SunilGupta1
Director at F1 INFOTECH
Real User
Top 10
Great deduplication, excellent features added yearly, and very stable
Pros and Cons
  • "The deduplication feature is the best aspect of the solution."
  • "The solution is not very strong on the Cloud. They should work out how they can use this as a backup as a service."

What is most valuable?

The deduplication feature is the best aspect of the solution.

The solution is always coming up with new features year over year. They are consistently updating their offering to continuously offer better and broader functionality in their product.

By using a single software you can do a back up of all of your servers as their products have several virtual servers. That's the benefit of going with the Dell EMC set up.

The solution is very stable.

The scalability of the solution is very good.

Technical support has always been very helpful.

What needs improvement?

The solution is not very strong on the Cloud. They should work out how they can use this as a backup as a service.

For how long have I used the solution?

I've been using the solution for seven years now.

What do I think about the stability of the solution?

The solution is quite reliable. The stability is good. We haven't had any issues with bugs or glitches. It doesn't seem to crash or freeze.

What do I think about the scalability of the solution?

The solution is very scalable. It's not a problem to grow the solution out if you need to.

Multiple people in our firm are using it.

How are customer service and technical support?

Technical support is excellent. We're very satisfied with the level of support we get. They're great at responding.

Which solution did I use previously and why did I switch?

We previously used a variety of other solutions before landing on EMC.

How was the initial setup?

The initial setup is not complex. It's very straightforward. I'd describe the process as simple. It doesn't take to long to set up.

What other advice do I have?

We're partners with Dell EMC.

We are using the latest version of the solution, although I don't know what the version number is.

I would recommend the solution. The solution is great. There are very little improvements needed on the solution, aside from better cloud improvements. I'd rate it nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Learn what your peers think about Dell EMC Avamar. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Stanislaw Jagielski
Trainer, storage consultant at Oxon
Real User
Top 5
Good documentation, a nice interface, and very reasonably priced
Pros and Cons
  • "I have found the product to be scalable."
  • "The solution, in the future, should offer support for mobile."

What is most valuable?

The solution offers good storage.

The product is very stable.

I have found the product to be scalable. 

The pricing of the solution is pretty good and not too expensive. 

The interface is great.

The documentation on offer is very helpful and thorough. 

What needs improvement?

Overall, the solution is good right now. I can't think of where I have seen any missing features. 

The solution, in the future, should offer support for mobile. 

For how long have I used the solution?

I've been using the solution for more than 10 years.

What do I think about the stability of the solution?

The stability, in general, has been great. There are no bugs or glitches. It does not crash or freeze. It's reliable and the performance is good. 

What do I think about the scalability of the solution?

The scalability of the product is good. If a company needs to expand it, it can do so. 

How are customer service and support?

I don't directly use the support services on offer. If I have questions, I tend to direct that to the developers, and not Dell.

Which solution did I use previously and why did I switch?

I'm also familiar with Dell DataDomian, which I also work with. 

How was the initial setup?

As long as you follow the implementation directions, it's not too bad. 

What's my experience with pricing, setup cost, and licensing?

While I didn't directly purchase it myself and was not involved in the licensing process, it's my understanding that the cost is reasonable and the pricing is good.

What other advice do I have?

I'm a freelancer and an EMC instructor.

I'm not an expert in the solution, however, for me, it's been a very positive experience. 

I'd advise potential new users to pay attention to the details and to follow the implementation instructions. If you do that, you'll be fine.

I'd rate the solution at an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Principal Architect at a computer software company with 1,001-5,000 employees
Real User
Top 20
Provides ease of enabling a server in a DR location, but needs improvement in backing up very large objects
Pros and Cons
  • "The data reduction feature and the ease of enabling a server in a DR location are the most valuable."
  • "Its ability to back up very large objects can be improved. In terms of new features, they can include the ability to use cloud services, like S3, more natively."

What is our primary use case?

It was initially used for remote office, branch office backups, but eventually, it started to be used for small and large data centers.

What is most valuable?

The data reduction feature and the ease of enabling a server in a DR location are the most valuable. 

What needs improvement?

Its ability to back up very large objects can be improved. In terms of new features, they can include the ability to use cloud services, like S3, more natively.

For how long have I used the solution?

I have been using this solution for 15 years. 

What do I think about the stability of the solution?

It has good stability.

What do I think about the scalability of the solution?

It has good scalability, which is a good thing for VMware infrastructures. I see it mostly being used in midsize environments or focused on VMware infrastructure backups. It does a great job there. The negative of this solution is that it certainly wouldn't cover a super large enterprise where they have other tool needs. You probably won't use it for the entire data center or for large Oracle or SQL backups.

How are customer service and technical support?

I don't interact with them a lot. I would summarize them as being average.

How was the initial setup?

Initially, it was pretty complex to install, but it got easier over the years. It is still not the easiest of all tools to install. It certainly is not as easy to install as Veeam. It is probably comparable to a Commvault in terms of installation difficulty.

What's my experience with pricing, setup cost, and licensing?

Licensing was generally on a per VM or terabyte basis. They changed their licensing model a couple of times and turned it into socket-based licensing, which is an improvement in their licensing model.

What other advice do I have?

I would rate Dell EMC Avamar a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solution Architect at a tech services company with 51-200 employees
Reseller
Top 20
Good with endpoint backups, but the interface is not user-friendly and the technology is outdated
Pros and Cons
  • "Dell EMC Avamar is very good with endpoint backups."
  • "The UI is not easy to use. There are other products such as Veeam that are easy to use for the end-user which is why they are moving away from Avamar or Networker."

What is our primary use case?

We are system integrators. We resell, we deploy, and we support our clients.

What is most valuable?

Dell EMC Avamar is very good with endpoint backups.

What needs improvement?

This solution is approximately 10 to 20 years old. The technology behind it is very good but the trends are increasing and Avamar and NetWorkers are outdated.

They brought in vProtect solutions, called it PPDM, and rebranded it.

In my opinion, they should destroy all of their products and create them from scratch.

The technology is behind and they have millions of codes. I think that it should be recreated or they should hire another backup and archive company.

The UI is not easy to use. There are other products such as Veeam that are easy to use for the end-user, which is why they are moving away from Avamar or Networker.

Recently, they recreated the HTML 5 interface, and it has abilities but it is not mature yet.

For how long have I used the solution?

I have been using Dell EMC Avamar for almost one year.

How are customer service and technical support?

The technical support was great.

I created a ticket and it was resolved.

Which solution did I use previously and why did I switch?

Previously, I used Acronis, Veeam, and Commvault.

Most use Veeam because it's a new product with cloud capabilities and the interface is easy to use.

What's my experience with pricing, setup cost, and licensing?

When it comes to competition the price is not what is important, it's not the problem.

What other advice do I have?

Our company is competent in Dell products. My colleagues and I have over ten years of experience with NetWorker and Avamar.

I used to be an assistant consultant. Now, I'm working as a solution architect. I'm a bit far away from technical solutions.

I would rate this solution a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
reviewer1315983
User at a financial services firm with 10,001+ employees
Real User
Top 5
Good image and file backup capabilities, but technical support should be more knowledgeable

What is our primary use case?

We use this product for Windows and Linux servers, and we have both file and database backups stored on them. We use them at smaller sites, which are small offices that are located around the world.

What is most valuable?

The most valuable features are image backups and file backups. Image backups are very good to use, since they don´t require a backup agent.

What needs improvement?

Technical support should be more knowledgeable.

For how long have I used the solution?

I have been using Dell EMC Avamar for more than 10 years.

What do I think about the stability of the solution?

The newest version is not very stable, which is something that should be improved.

What do I think about the scalability of the solution?

We have perhaps 70…

What is our primary use case?

We use this product for Windows and Linux servers, and we have both file and database backups stored on them. We use them at smaller sites, which are small offices that are located around the world.

What is most valuable?

The most valuable features are image backups and file backups.
Image backups are very good to use, since they don´t require a backup agent.

What needs improvement?

Technical support should be more knowledgeable.

For how long have I used the solution?

I have been using Dell EMC Avamar for more than 10 years.

What do I think about the stability of the solution?

The newest version is not very stable, which is something that should be improved.

What do I think about the scalability of the solution?

We have perhaps 70 clients/server and have not tried to scale beyond that. We have about 40 users in total and do not plan to increase our usage at this time.

How are customer service and technical support?

The quality of technical support varies. Sometimes they are very good, and sometimes they are not. They should be faster and more knowledgeable.

Which solution did I use previously and why did I switch?

We also use Dell EMC NetWorker.

How was the initial setup?

I was not involved in the initial setup but from what I understand, it's pretty simple.

What about the implementation team?

There are five of us in the technical team who deploy and maintain our solutions.

What's my experience with pricing, setup cost, and licensing?

The price of this product should be cheaper.

What other advice do I have?

This is a product that I can recommend for small sites without anything special.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator at a mining and metals company with 1,001-5,000 employees
Real User
Top 10
Quick incremental backups, good replication and stability, but it is expensive and the mechanism to pull data to tapes is messy
Pros and Cons
  • "Quick incremental backups and product replication are the two highlights of the product. Once you capture a full backup, incrementals are pretty quick. It is fairly efficient from that perspective."
  • "If you need to pull data out of it to offload to tapes, that's messy. You have a mechanism for it, but it is painful."

What is our primary use case?

The primary use case is for remote office or branch office type protection.

We don't have a current instance. It is pretty old. We have tried desperately to decommission Avamar.

What is most valuable?

Quick incremental backups and product replication are the two highlights of the product. Once you capture a full backup, incrementals are pretty quick. It is fairly efficient from that perspective.

What needs improvement?

It is expensive. It is more about cost than it is about anything else. 

If you need to pull data out of it to offload to tapes, that's messy. You have a mechanism for it, but it is painful.

For how long have I used the solution?

I have been using this solution for a couple of years.

What do I think about the stability of the solution?

Once you're in the product, and the product is running, it does a really good job.

What do I think about the scalability of the solution?

It is node-based, so you can add nodes as you need. It is pretty scalable.

How are customer service and technical support?

The people who supported it did a very good job. If it gets messed up, it is not easy to fix, but on a day-to-day basis, it just runs like a tank of gas.

How was the initial setup?

They were all set up when I got here.

What's my experience with pricing, setup cost, and licensing?

It is expensive. Its cost is the main thing.

What other advice do I have?

My advice would be to compare costs to other solutions and also look at the virtual appliance version of it.

I would rate Dell EMC Avamar a six out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Chitharanjan K
Executive IT Operations at Indian Immunologicals Limited
Real User
Reporting feature is too complex but the stability is okay
Pros and Cons
  • "The stability is okay."
  • "Dell EMC Avamar is a very complex product. It took a lot of time for the IT admins to get trained on how to use it. It is not very user-friendly, and we won't be using Avamar anymore. It needs a lot of improvement in terms of how the backups have been configured, and the reporting is too complex."

What needs improvement?

Dell EMC Avamar is a very complex product. It took a lot of time for the IT admins to get trained on how to use it. It is not very user-friendly, and we won't be using Avamar anymore.

It needs a lot of improvement in terms of how the backups have been configured, and the reporting is too complex. There are a lot of improvements that should be done in the reporting feature and how the endpoints are getting added to the console. These processes need to be a little more simplified. It is not that easy to get an immediate report based on our requirements. It is too complex. We have to write some scripts and things like that. There are predefined scripts, but they aren't very user-friendly for the customer.

For how long have I used the solution?

We have been using this product for more than six years.

What do I think about the stability of the solution?

The stability is okay.

What do I think about the scalability of the solution?

If you want to scale up again, you have to buy a complete appliance. There is no option for just scaling up for the mid-phase entities. Only the larger entities would be able to afford that kind of complete appliance scalability. In terms of scalability, I'm not a fan of Avamar.

Which solution did I use previously and why did I switch?

We haven't used Veeam before, but we are currently replacing Avamar with Veeam now. We are still in the process of switching.

What's my experience with pricing, setup cost, and licensing?

The cost is high.

What other advice do I have?

I would rate this product 5 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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