We changed our name from IT Central Station: Here's why
Senior Consultant at a tech company with 11-50 employees
Reseller
Top 5
Good stability and backup speed, but the GUI and reporting need to be improved
Pros and Cons
  • "It works quickly and is very stable."
  • "The screen design is a bit back-dated."

What is our primary use case?

We are system integrators who are selling backup solutions, and Dell EMC Avamar is one of the products that we implement for our clients.

I had come across it for backing up laptops and VMware but previously, I have had clients using it to backup system machines like AIX, Solaris, and others. Slowly, people are moving away from those.

What is most valuable?

Using Avamar for VM backup is pretty good, but we've used it for other purposes as well.

It works quickly and is very stable.

What needs improvement?

The screen design is a bit back-dated.

The reports are not very presentable.

The price of this product should be lower.

For how long have I used the solution?

We have been working with Dell EMC Avamar for a few years.

What do I think about the stability of the solution?

This is a very stable product.

What do I think about the scalability of the solution?

Avamar is quite scalable.

How are customer service and technical support?

With respect to technical support, sometimes you get a good technician or a good engineer, and you can get the problem resolved pretty fast. If on the other hand, you get someone with a very heavy accent then you can speak for three hours and not understand what the other is trying to say.

Which solution did I use previously and why did I switch?

We work with quite a number of backup products including Veritas NetBackup, Veritas Backup Exec, Dell EMC Networker, Dell EMC Avamar, and Rubrick.

The choice of product that I recommend depends on the situation and what the customer is saying. If they are not happy with one then I can suggest others that are good, too.

What other advice do I have?

If my customer is already using an existing product then I will not recommend that they switch unless there are serious problems. If there is some heavy restructuring, for instance, because a previous person knew the environment very well, it will be difficult to take over. It is best if they have something very simple to manage.

In general, it is not easy to switch from one backup platform to another because of incompatibility.

My advice for anybody who is implementing Dell EMC Avamar is that it's always good to have a plan first. You want to know exactly what you have on-hand that you need to back up.

Overall, this is a good product. The stability and backup speed are very good but the GUI and reports are not something that a new user can get used to.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Product Owner at a retailer with 10,001+ employees
Real User
Top 10
If you can justify the high cost, it's a stable, good product
Pros and Cons
  • "Centralization is Avamar's biggest advantage. It moves data to a central location from various geographical locations."
  • "Avamar needs a greater emphasis on storage targets. If it's going to keep pace with the times, it needs more ability to leverage cloud storage."

What is most valuable?

Centralization is Avamar's biggest advantage. It moves data to a central location from various geographical locations. 

What needs improvement?

Avamar needs a greater emphasis on storage targets. If it's going to keep pace with the times, it needs more ability to leverage cloud storage.

For how long have I used the solution?

We've been using Dell EMC Avamar for 10 years or more.

What do I think about the stability of the solution?

Avamar is stable.

What do I think about the scalability of the solution?

Avamar is scalable.

How are customer service and support?

Dell EMC support used to be outstanding, but lately, they seem to have dropped the focus, I've noticed. In the past year, the support hasn't been quite the same. I think they're focusing more on other products. In my opinion, they're not giving the same level of focus in terms of support and development to the Avamar-type products.

How was the initial setup?

Installing Avamar is complex. It is complicated to install, configure, and get it working in a complex network. However, it's the same with most data protection products. 

What's my experience with pricing, setup cost, and licensing?

Avamar is expensive.

What other advice do I have?

I would rate Avamar five out of 10 because it lacks cloud capabilities. Two years ago, I would've rated it nine, but these days, I give it a five. Avamar is a good product with a lot of potential, but if Dell isn't willing to put more effort into developing it, my advice would be to look elsewhere. Look at Veeam, Rubrik, or other products in the industry. There are products more suitable for enterprises, especially if they're migrating to the cloud. If they're traditional and have their own data center, I would recommend Avamar. Avamar is a stable, good product if you can justify the cost. If they need something that integrates with the cloud, they should look elsewhere.

I'd recommend Veeam, which does a better job of integrating cloud assets with native storage. It isn't locked into its own specific storage, like your data domain or that sort of thing. The configuration is more straightforward, and it's more cost-effective. Still, the primary reason is that Veeam is ahead of Dell products in the cloud space. These days, most organizations are moving to the cloud, and Veeam seems to be ahead of the game in that space. Dell EMC needs to lower Avamar's price and add more features to stay competitive.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Flag as inappropriate
Learn what your peers think about Dell EMC Avamar. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,148 professionals have used our research since 2012.
DGM Data Centre at a manufacturing company with 10,001+ employees
Real User
Top 10
Scales according to budget, and is easy to use
Pros and Cons
    • "More integration would be helpful, as well as the addition of more applications."

    What is our primary use case?

    We use it for our desktops and laptops end-users. We have a network in place for server backup and archive.

    What is most valuable?

    I have not yet explored this solution in its entirety. Maybe six months down the line, I will be able to tell you about this solution with more confidence.

    I believe it is a good backup and recovery solution based on our limited experience in the short period we have been using it.

    It is easy to use.

    What needs improvement?

    More integration would be helpful, as well as the addition of more applications.

    The technical support should be improved. They could be more responsive in the future.

    For how long have I used the solution?

    We have been working with Dell EMC Avamar for six months.

    I assume we're using the most recent version because it was just installed by our implementation team.

    What do I think about the stability of the solution?

    In order to make an opinion, we must compare the performance to established benchmarks. We are still working on it, and we're still evolving.

    What do I think about the scalability of the solution?

    Scalability is determined by the number of licenses purchased. Only a few have been accepted.

    We have approximately, 100 users, but we have plans to expand very soon.

    We may have some remote offices set up, in the near future.

    How are customer service and support?

    We experienced a problem with the network backup installation, so we called technical support. One of the backups failed continuously.

    We were not exactly satisfied with the turnaround time. It was an issue that was unique for them to resolve, but we were not able to assistance instantly.

    The support could be better.

    How was the initial setup?

    When you consider the hardware involved, the initial setup was not straightforward.

    In the beginning, there were a lot of trials and errors to suit our exact requirements. Our installation was the standard that most normally have.

    What about the implementation team?

    This solution was not installed by us. We agreed that the implementation team would complete the installations.

    What's my experience with pricing, setup cost, and licensing?

    Licensing fees are paid annually.

    I am not sure if the fees are comparable; I would like to compare them to other solutions.

    What other advice do I have?

    We have Data Domain and network backup software.

    I would recommend this solution to others who are interested in using it.

    I would rate Dell EMC Avamar, an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Hermann Eric Steve ZE MVONDO
    Expert IT Infrastructure and Systems at ITGSTORE CONSULTING
    Real User
    Top 20
    Enables our customers to meet their goals but it is hard to manage
    Pros and Cons
    • "It's a good solution."
    • "The management of this solution is a little bit difficult for IT administrators. They have to be trained before going through the system."

    What is our primary use case?

    As solution providers, we provide solutions to meet the objectives and goals of customers. We provide a general global architecture and the right solution that will solve a customer's problem and meet the goal at the fixed cost. If the customer doesn't mention a specific provider, then to meet the goal, we use the provider that we have to.

    What is most valuable?

    It's a good solution.

    What needs improvement?

    The management of this solution is a little bit difficult for IT administrators. They have to be trained before going through the system. 

    For how long have I used the solution?

    We have been using Dell EMC Avamar for two to three years. 

    What do I think about the scalability of the solution?

    We haven't worked on the extension or scalability of Dell EMC Avamar. We didn't find it fairly straight forward. When we have to upgrade or scale it, a lot of things don’t fit.

    How are customer service and technical support?

    Dell EMC Avamar is hard to manage because of the support. It’s very difficult to get support. Our solution is complex which makes it more difficult to get an answer from them. We have multiple vendors in our environment. Support only looks at their own solution and not the solution as a whole. It would be easier if our whole infrastructure was Dell EMC. It’s very difficult to get help with troubleshooting. When you have an architecturally multiple-vendor solution, like we do, it’s hard to find a solution to the problem. It’s normal that they only focus on the part that corresponds to their company, but I would like for them to look at the environment as a whole.

    How was the initial setup?

    I did not find the setup to be fairly straightforward. There are a lot of things that don’t fit when we try to upgrade or scale it. We have to break every chain and reduce it from scratch.

    What other advice do I have?

    It's difficult to manage the Dell EMC Avamar template, so we try to avoid that program. The return process, when there was no space and we had to create some space, was very time-consuming. There are solutions that are simpler than Dell EMC Avamar.

    I would rate Dell EMC Avamar a six out of ten. 

    From my IT experience, there are much simpler solutions than Dell EMC Avamar for management and recovery. Dell EMC Avamar would not be my first choice.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Michel Taung
    System Engineer for Business Solution Department at PT. Mastersystem Infotama
    Real User
    Top 5Leaderboard
    Scales well, stable, and very easy to implement
    Pros and Cons
    • "The product is very powerful and offers very good performance."
    • "Compared with Cohesity or Rubrik, which have some continuous data protection for backup and replication, this solution tends to lack in this area."

    What is most valuable?

    The implementation is very easy. It's not difficult to set up at all.

    The product is very powerful and offers very good performance.

    What needs improvement?

    Compared with Cohesity or Rubrik, which have some continuous data protection for backup and replication, this solution tends to lack in this area. 

    When we propose this solution to a customer, the customer always asks us "Okay, can I have backup plus replication as well?". The performance backup, I know it's good, however, some customers ask about the backup plus replication, continuous data protection, or something like that. That's where it falls short.

    Avamar should help protect against ransomware or maybe offer some sort of monitoring. It would be great if they had monitoring protection from the ransomware added into the overall offering.

    Some customers are asking about an appliance model. It would be nice if they offered that.

    For how long have I used the solution?

    I've been using the solution for the last two years. I have a bit of experience with the solution at this point.

    What do I think about the stability of the solution?

    The solution is quite stable. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable. We've found the stability to be very good overall.

    What do I think about the scalability of the solution?

    The solution scales well. If a company needs to expand it, it should be able to do so quite easily. It's not a problem.

    How are customer service and technical support?

    We've used technical support quite a bit and have always been satisfied with the level of support that they've provided to us. They're very helpful and responsive.

    Which solution did I use previously and why did I switch?

    We also use Dell NetWorker.

    How was the initial setup?

    The implementation is very simple. It's not complex. A company shouldn't have any problems setting up the solution.

    What other advice do I have?

    We're Dell partners. We have a business relationship with the company.

    While we work with newer versions of the solution, we tend not to use the latest one. We try not to deploy the latest so we can avoid any issues. We're likely on version 19.1 which we've used since last year. We upgraded from 7.5.

    I'd rate the solution at a nine out of ten. It's been a pretty good experience overall.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Technical Consultant at a tech services company with 10,001+ employees
    Real User
    Top 5
    Quick and straightforward to set up but needs a better interface
    Pros and Cons
    • "The solution is very stable."
    • "The user interface needs to be improved. It's not as good as it could be."

    What is our primary use case?

    We use a basic called a DPS. Typically, we are using mostly networkers just to back up most of the workloads, like cellphone audio ware and the connection, et cetera.

    What is most valuable?

    The solution is very stable.

    We've found the solution to be scalable.

    The initial installation is pretty straightforward and quick to set up.

    What needs improvement?

    The user interface needs to be improved. It's not as good as it could be.

    There are certain bugs in terms of support. It's too slow. It needs to be more responsive.

    We've found the product to be a little costly.

    For how long have I used the solution?

    I've been likely using the solution for five years at this point. It's been a while.

    What do I think about the stability of the solution?

    The solution is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of performance overall.

    What do I think about the scalability of the solution?

    We've found the solution scalable. If a company needs to expand the solution, it can do so with relative ease.

    We are mostly using it for the server backups, not for the end-users.

    We do plan to continue to use the solution.

    How are customer service and technical support?

    The technical support isn't as good as it could be. They are rather slow to respond. They should work towards getting their support staff to be more responsive to clients when they have queries. We're not overly satisfied with the level of support provided to our organization.

    How was the initial setup?

    We did not the initial setup to be overly complex. It's pretty straightforward and relatively easy to deploy. The deployment process itself is fast and only takes a few hours.

    We only needed a product manager that handled the implementation and can handle any maintenance required.

    What about the implementation team?

    We did not need the assistance of an integrator or consultant during our implementation process. We handled it ourselves in-house.

    What's my experience with pricing, setup cost, and licensing?

    The solution is a bit expensive.

    What other advice do I have?

    We are Avamar partners.

    I'd rate the solution at a seven out of ten.

    I'd recommend the solution to other organizations.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PradeepKumar11
    IT Manager at a manufacturing company with 1,001-5,000 employees
    Real User
    Top 5Leaderboard
    Easy to use with good performance and stability
    Pros and Cons
    • "The installation process is pretty straightforward."
    • "The solution could be a bit easier to use in the sense that they need to make it simpler to backup products and restore items."

    What is our primary use case?

    We primarily use the solution as a backup. Avamar is used to back up our production workloads. Production workloads include Oracle, EBS, SharePoint, file and print service, other application services.

    What is most valuable?

    The stability is good. We have found that the performance is excellent.

    The product is easy to use.

    The installation process is pretty straightforward. 

    What needs improvement?

    The solution could be a bit easier to use in the sense that they need to make it simpler to backup products and restore items.

    For how long have I used the solution?

    I've been using the solution for more than three years. 

    What do I think about the stability of the solution?

    The solution is very stable and the performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

    What do I think about the scalability of the solution?

    Whether or not we will scale the solution depends on the business. If we have a requirement to do so, then definitely we'll expand it. If there will be year-over-year growth and if it will be 10%, we're likely to expand and will need to scale.

    If you need to add more capacity, you will need to pay for it.

    How was the initial setup?

    The installation process is straightforward. That said, it would require an engineer from Dell to do it. We ourselves cannot do it. We don't have the knowledge necessary.

    We needed two engineers to handle deployment. 

    Installation was quite fast. It took about four to five hours. After that, the configuration and other policies, that took about two days.

    What about the implementation team?

    We had Dell assist us with the implementation process. 

    What's my experience with pricing, setup cost, and licensing?

    This is a capacity-based license, it's a one-time payment.

    In order to increase capacity, you need to pay more. You also can expect more maintenance.

    The pricing of the product seems to be less expensive than other options, however, I can't speak to the exact cost of the product.

    What other advice do I have?

    I'd rate the solution at an eight out of ten. We're quite happy with its capabilities.

    This product is for production users. We do not backup user backups; it's only for the production workload.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Desktop Support Engineer at a computer software company with 1,001-5,000 employees
    Real User
    Top 5
    Quick and easy to set up with good scalability potential
    Pros and Cons
    • "We've found the product to be stable."
    • "It would be helpful if the product offered more integration potential."

    What is most valuable?

    The solution is easy to use.

    We've found the product to be stable. 

    The scalability is there if a company needs to expand it out.

    The initial setup is easy and the deployment is fast.

    What needs improvement?

    The solution should offer a better data domain.

    It would be helpful if the product offered more integration potential.

    For how long have I used the solution?

    I've dealt with the solution for three or four years at this point. It's been a while. 

    What do I think about the stability of the solution?

    The solution is stable. there are no bugs or glitches. It doesn't crash or freeze. The performance is quite good. 

    What do I think about the scalability of the solution?

    The scalability potential is good. If you are a company that needs to scale, you can do so with this product.

    We do not have a lot of customers using this solution. Only maybe five to six percent of our customer base uses it.

    How are customer service and technical support?

    The technical support is quite good. they are helpful and responsive and we are satisfied with the level of support they provide. 

    How was the initial setup?

    We did not find the initial setup to be overly complex. It's pretty straightforward. 

    The deployment is fast. You can have everything up and running in three to four hours. 

    We have four to five people on staff that can handle deployment and maintenance duties. 

    What about the implementation team?

    I handled the implementation myself. I did not need the help of an implementor or consultant. I can do it alone, in-house. 

    What's my experience with pricing, setup cost, and licensing?

    At this time, we do not pay any licenses to Dell.

    What other advice do I have?

    We don't have a lot of customers that use the product, however, we are recommending it often.

    Our customers are using the latest version of the product, however, I can't speak to the exact version number.

    On a scale from one to ten, I'd rate the solution at a seven. 

    I'd recommend the solution to other users and companies. It's worked well for a few of our customers. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    Buyer's Guide
    Download our free Dell EMC Avamar Report and get advice and tips from experienced pros sharing their opinions.