"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"I find that the Discovery and scripting features are the most useful."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"The initial setup is pretty easy."
"The process involving the original setup of the solution is excellent."
"It's a single system of record and it captures the relationships."
"The biggest advantage of ServiceNow is the value that it brings."
"Every new asset placed in the environment can be automatically detected, predicting human failures."
"The most valuable feature is the support for monitoring Cisco switches."
"The most valuable feature is the protocol to manage anything."
"I have found that the reporting feature in Zabbix is most valuable. Additionally, the solution has given us bandwidth options, we are able to see where problems are. For example, we noticed a problem that occurred because of a bad interface going in the wireless VLAN."
"The best thing about Zabbix is the integration and the APIs that are included are very fast"
"The solution is stable."
"Zabbix is both stable and scalable."
"The integration with third-party tools and the alerts are most valuable."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"They can expand on the plugins for some of the other tools."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"Without improvement in the patters, applications can't be discovered"
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Technical support has not been helpful when we have come across problems."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"The performance reporting could be improved."
"The documentation could be improved."
"The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues."
"It could be more stable."
"Documentation terminology could be improved."
"The user interface could be a bit better. They could update it a bit."
"The only improvement I would suggest, revolves around its AI and ML capabilities."
"I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
Zabbix is the ultimate enterprise-level software designed for real-time monitoring of millions of metrics collected from tens of thousands of servers, virtual machines and network devices. Zabbix is Open Source and comes at no cost.
ServiceNow Discovery is ranked 8th in Server Monitoring with 8 reviews while Zabbix is ranked 1st in Server Monitoring with 44 reviews. ServiceNow Discovery is rated 8.2, while Zabbix is rated 8.0. The top reviewer of ServiceNow Discovery writes "Stable with good encryption but technical support isn't helpful". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". ServiceNow Discovery is most compared with Microsoft Endpoint Configuration Manager, Tanium, SolarWinds Server and Application Monitor, AWS Cloud Map and SolarWinds Pingdom, whereas Zabbix is most compared with Nagios XI, Centreon, Splunk, Nagios Core and SolarWinds NPM. See our ServiceNow Discovery vs. Zabbix report.
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