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ServiceNow Discovery vs Zabbix comparison

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ServiceNow Discovery Logo
2,751 views|1,842 comparisons
Zabbix Logo
46,994 views|34,904 comparisons
Featured Review
Find out what your peers are saying about ServiceNow Discovery vs. Zabbix and other solutions. Updated: January 2022.
563,327 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"They provide the ability to see into the Discovery tools I want. They offer the best tool view.""I find that the Discovery and scripting features are the most useful.""It does a good job of collecting the data that's necessary for data centers, and IT's operations.""The best part about ServiceNow Discovery is that it is included in the ServiceNow suite.""The initial setup is pretty easy.""The process involving the original setup of the solution is excellent.""It's a single system of record and it captures the relationships.""The biggest advantage of ServiceNow is the value that it brings."

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"Every new asset placed in the environment can be automatically detected, predicting human failures.""The most valuable feature is the support for monitoring Cisco switches.""The most valuable feature is the protocol to manage anything.""I have found that the reporting feature in Zabbix is most valuable. Additionally, the solution has given us bandwidth options, we are able to see where problems are. For example, we noticed a problem that occurred because of a bad interface going in the wireless VLAN.""The best thing about Zabbix is the integration and the APIs that are included are very fast""The solution is stable.""Zabbix is both stable and scalable.""The integration with third-party tools and the alerts are most valuable."

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Cons
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it.""They can expand on the plugins for some of the other tools.""When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that.""Without improvement in the patters, applications can't be discovered""The service mapping component is less developed than it is in other solutions, and is in need of improvement.""Technical support has not been helpful when we have come across problems.""The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high.""On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."

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"The performance reporting could be improved.""The documentation could be improved.""The documentation gets a bit messy between versions and is not too detailed, which is a bit painful for first-timers, especially when they run into issues.""It could be more stable.""Documentation terminology could be improved.""The user interface could be a bit better. They could update it a bit.""The only improvement I would suggest, revolves around its AI and ML capabilities.""I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana."

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Pricing and Cost Advice
  • "This solution is a paid option within the ServiceNow framework."
  • "It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
  • "There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
  • "The price could be better. It's a bit on the pricey side."
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  • "I was using the free, Community Edition."
  • "We purchased Zabbix for a good price, including support"
  • "We are using the free, open-source version."
  • "It's an open-source solution that can be used free of charge."
  • "This solution is completely open-source, so it is quite affordable."
  • "Zabbix is free but if you use it in production then you have to pay for it."
  • "My manager is very happy because it doesn't cost anything."
  • "This is an open-source solution that can be used free of charge."
  • More Zabbix Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    It does a good job of collecting the data that's necessary for data centers, and IT's operations.
    Top Answer: 
    The price could be better. It's a bit on the pricey side.
    Top Answer: 
    When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that. You usually find out after the fact when… more »
    Top Answer: 
    The solution is completely open-source and free to use.
    Top Answer: 
    They need to improve the APM solution, the Application Management solution. There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution… more »
    Ranking
    8th
    out of 31 in Server Monitoring
    Views
    2,751
    Comparisons
    1,842
    Reviews
    8
    Average Words per Review
    541
    Rating
    8.1
    1st
    out of 31 in Server Monitoring
    Views
    46,994
    Comparisons
    34,904
    Reviews
    39
    Average Words per Review
    568
    Rating
    8.0
    Comparisons
    Learn More
    Overview

    ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

    Zabbix is the ultimate enterprise-level software designed for real-time monitoring of millions of metrics collected from tens of thousands of servers, virtual machines and network devices. Zabbix is Open Source and comes at no cost.

    Offer
    Learn more about ServiceNow Discovery
    Learn more about Zabbix
    Sample Customers
    York, National Grid, DXC Technology, experian, BEACHBODY
    Bodybuilding.com, LLC., ITtelligent Consulting Services,Eltele AS, Total Server Solutions, LLC., ChinaNetCloud
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider15%
    Financial Services Firm7%
    Government5%
    REVIEWERS
    Computer Software Company20%
    Comms Service Provider10%
    Financial Services Firm7%
    Retailer7%
    VISITORS READING REVIEWS
    Comms Service Provider31%
    Computer Software Company24%
    Government7%
    Financial Services Firm5%
    Company Size
    REVIEWERS
    Small Business67%
    Large Enterprise33%
    REVIEWERS
    Small Business49%
    Midsize Enterprise22%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise49%
    Large Enterprise37%
    Find out what your peers are saying about ServiceNow Discovery vs. Zabbix and other solutions. Updated: January 2022.
    563,327 professionals have used our research since 2012.

    ServiceNow Discovery is ranked 8th in Server Monitoring with 8 reviews while Zabbix is ranked 1st in Server Monitoring with 44 reviews. ServiceNow Discovery is rated 8.2, while Zabbix is rated 8.0. The top reviewer of ServiceNow Discovery writes "Stable with good encryption but technical support isn't helpful". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". ServiceNow Discovery is most compared with Microsoft Endpoint Configuration Manager, Tanium, SolarWinds Server and Application Monitor, AWS Cloud Map and SolarWinds Pingdom, whereas Zabbix is most compared with Nagios XI, Centreon, Splunk, Nagios Core and SolarWinds NPM. See our ServiceNow Discovery vs. Zabbix report.

    See our list of best Server Monitoring vendors.

    We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.