We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"I find that the Discovery and scripting features are the most useful."
"The initial setup is pretty easy."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"It's a single system of record and it captures the relationships."
"The process involving the original setup of the solution is excellent."
"The biggest advantage of ServiceNow is the value that it brings."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"The solution is great for monitoring. If something is going wrong, we can immediately find the root cause."
"The most valuable feature is application monitoring."
"This product can monitor application environments no matter where they reside and provides capabilities for deep insight into infrastructure."
"The most valuable feature is the Access Rights Manager."
"The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor."
"It's good at monitoring system-specific things like ports, services."
"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."
"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."
"Technical support has not been helpful when we have come across problems."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"Without improvement in the patters, applications can't be discovered"
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"They can expand on the plugins for some of the other tools."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Support for the IBM Mainframe is needed."
"Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."
"The stability, flexibility, and ease of use could be improved."
"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."
"This product has no real downside unless they fail to continue development of its capabilities."
"It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that."
"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."
"The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."
"The price could be better. It's a bit on the pricey side."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"This solution is a paid option within the ServiceNow framework."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"I like the pricing for this SolarWinds product."
"Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation."
"Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar."
"Pricing is inexpensive, starting at 2440 euros. For that, you get the ability to monitor a couple of nodes and one year of maintenance and support."
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.
ServiceNow Discovery is ranked 8th in Server Monitoring with 8 reviews while SolarWinds Server and Application Monitor is ranked 5th in Server Monitoring with 8 reviews. ServiceNow Discovery is rated 8.2, while SolarWinds Server and Application Monitor is rated 7.8. The top reviewer of ServiceNow Discovery writes "Stable with good encryption but technical support isn't helpful". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "Flexible infrastructure monitoring for gaining deep insight ". ServiceNow Discovery is most compared with Microsoft Endpoint Configuration Manager, Tanium, AWS Cloud Map, ScienceLogic and Nagios XI, whereas SolarWinds Server and Application Monitor is most compared with Dynatrace, Azure Monitor, AppDynamics, Microsoft Endpoint Configuration Manager and SolarWinds AppOptics. See our ServiceNow Discovery vs. SolarWinds Server and Application Monitor report.
See our list of best Server Monitoring vendors.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.