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Puppet Enterprise vs Quest KACE Systems Management comparison

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Featured Review
Find out what your peers are saying about Puppet Enterprise vs. Quest KACE Systems Management and other solutions. Updated: January 2022.
564,599 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The versatility is great.""Anything that we manage through Puppet always runs perfectly.""The most valuable features are the agent, high load balancing, and overall robustness and features."

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"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses.""The most valuable feature is the ability to monitor updates—the software versions—on machines so that we can keep everything compliant.""We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those.""The most valuable feature of KACE is the mass package deployment. There are a lot of endpoint management solutions in the market. The way KACE responds is with the installation management feature, which is done in a very intelligent way, as well as scripting. It's wow. It's really wow. On top of that, there is a mass undeployment feature as well.""It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too.""The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well.""We use the Systems Deployment appliance. It's our bread and butter. It is every machine that gets imaged here in this building and out through the whole state goes through the SDA. We rely on it completely. There is no manual process of getting a laptop out of a box, plugging it up, turning it on, and waiting for Windows to start. If you were to go to Best Buy and buy a brand new laptop, you spend the next two to three hours just setting it up. We don't do that. We get a laptop, plug it into the network, connect it to the SDA, and within about three clicks, we're done.""We can get the majority of what we need with this product and do not have to spend money on something else."

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Cons
"It's a bit of a pain point to make sure that everything works once we've upgraded it because Puppet has been evolving pretty fast.""There's a lot of scope for enhancement on the DevSecOps side. They should definitely include features for compliance, for both the Linux and Windows side of the devices, as well as for network devices. Compliance is something they need to work on.""The solution has really complex code, you have to understand the Ruby language. However, once you know the code then you can move ahead without any problems."

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"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time.""It is a little bit difficult to use the license compliances because you need to decide when you are using the software catalog if you are using it with their license compliance or the normal software part. Under the inventory, you can use software as a menu link or software catalog. Most of my specialist software is not in the software catalog. When I try to import them, in my license compliances overview, there are cryptic names for this software that I have to import. That is not very good for the reports that I use. When I take them to my bosses, they see cryptic names of software that they don't understand. It would be much better for me if I could use software and the software catalog as well for the license compliances.""Paying for the product should come with full and extended training anytime it is needed.""The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not.""What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network.""There is always room for improvement. However, the system does most of what we need at this moment.""My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about.""They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people."

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Pricing and Cost Advice
  • "The main thing that we noticed when we switched from the enterprise version to the community version was the difference in cost — the infrastructure is pretty expensive."
  • "Depending on the size of the organization there is a point when the price of Puppet Enterprise should be lower. However, they provide really good functionality, features, and capabilities."
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  • "We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."
  • "The pricing and licensing are good. It's worth it."
  • "Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."
  • "Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."
  • "We buy consulting fees from Software Factory, then we pay extra for it."
  • "We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."
  • "We are also saving on the licensing fee, compared to other endpoint management solutions."
  • "The pricing and licensing are absolutely fair."
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    Questions from the Community
    Top Answer: 
    Anything that we manage through Puppet always runs perfectly.
    Top Answer: 
    Puppet was a good product; we used it when we had 200 VMs. When we tried to add Windows servers to it, that's when we realized the price nearly doubled for us because we also have around 200 Windows… more »
    Top Answer: 
    The main thing that we noticed when we switched from the enterprise version to the community version was the difference in cost — the infrastructure is pretty expensive. We work in the education… more »
    Top Answer: 
    I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.
    Top Answer: 
    We buy consulting fees from Software Factory, then we pay extra for it.
    Top Answer: 
    I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real… more »
    Ranking
    9th
    Views
    2,773
    Comparisons
    1,880
    Reviews
    3
    Average Words per Review
    968
    Rating
    8.7
    3rd
    Views
    5,078
    Comparisons
    3,366
    Reviews
    25
    Average Words per Review
    1,545
    Rating
    8.8
    Comparisons
    Also Known As
    Puppet
    Dell KACE Systems Management
    Learn More
    Overview

    Puppet Data Center Automation helps sysadmins automate configuration and management of machines and the software running on them. With our software, businesses can make rapid, repeatable changes and automatically enforce the consistency of systems and devices, across physical and virtual machines, on prem or in the cloud.

    The KACE Systems Management Appliance provides a growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of the organization's systems management needs, from initial deployment to ongoing management and retirement.

    Offer
    Learn more about Puppet Enterprise
    Learn more about Quest KACE Systems Management
    Sample Customers
    Los Alamos National Laboratory, GitHub, IP Commerce, Cedexis, Spiceworks, Server Density, Swisstopo, Chockstone, Constant Contact, NICS, Citrix
    Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider14%
    Financial Services Firm12%
    Government10%
    REVIEWERS
    University28%
    Financial Services Firm17%
    Manufacturing Company10%
    Government7%
    VISITORS READING REVIEWS
    Computer Software Company24%
    Comms Service Provider15%
    Manufacturing Company8%
    Government7%
    Company Size
    REVIEWERS
    Small Business60%
    Midsize Enterprise10%
    Large Enterprise30%
    REVIEWERS
    Small Business24%
    Midsize Enterprise48%
    Large Enterprise27%
    VISITORS READING REVIEWS
    Small Business11%
    Midsize Enterprise15%
    Large Enterprise73%
    Find out what your peers are saying about Puppet Enterprise vs. Quest KACE Systems Management and other solutions. Updated: January 2022.
    564,599 professionals have used our research since 2012.

    Puppet Enterprise is ranked 9th in Configuration Management with 3 reviews while Quest KACE Systems Management is ranked 3rd in Configuration Management with 27 reviews. Puppet Enterprise is rated 8.6, while Quest KACE Systems Management is rated 8.8. The top reviewer of Puppet Enterprise writes "A set-it-and-forget-it management solution". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". Puppet Enterprise is most compared with Microsoft Endpoint Configuration Manager, Red Hat Ansible Automation Platform, BigFix and Red Hat Satellite, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, Microsoft Windows Server Update Services, BigFix, Red Hat Ansible Automation Platform and Kaseya VSA. See our Puppet Enterprise vs. Quest KACE Systems Management report.

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    We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.