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Prisma Access by Palo Alto Networks vs Zscaler SASE comparison

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Featured Review
Find out what your peers are saying about Prisma Access by Palo Alto Networks vs. Zscaler SASE and other solutions. Updated: January 2022.
564,599 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Cisco Umbrella is such a solution and can be implemented very fast and easy. All that we must do is redirect the DNS registers in their routers, or the active directory service of the enterprise that are going to use in Umbrella services. If you buy the service now, in two hours you are protected by the service because it's very fast to put in service.""Cisco Umbrella is a totally different solution. They are the first to come up with this idea of security. It's a totally new concept of security for everybody, for every time, real time, perfectionism.""The solution is very easy to manage. We found the initial setup, for example, to be quite simple.""Stability-wise, it's good. I have never encountered any bugs.""We like Cisco Umbrella because of DNS security. It's one step ahead of whatever we are using for regular web filtering. In that way, it's more secure than other web filtering products.""It offers good visibility for the Administrator. The administrator has full visibility of what is blocked or has the knowledge of where users go when they are surfing the internet.""Cisco Umbrella is absolutely stable.""The weekly reportings are great. The investigation is super and the application management is equally great."

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"It's much faster and more secure than legacy solutions. It is also quite stable and scalable as well. We are able to see all the traffic in one place.""It's great that we can make sure a machine meets the minimum requirements before users are allowed to log in.""Being able to use the user ID or Active Directory Group is one of the great features for control and providing more flexibility without worrying about IP addresses.""Prisma Access gives us security from a single point. It controls mobile users and determines how secure their networks will be, including from where they will get internet access. We can optimize things and add security profiles centrally.""The scalability of the solution is excellent.""We're now able to go after contracts that require a Zero Trust solution and Prisma's other technology solutions.""The users can securely access any cloud data centers or cloud platforms. In terms of the features, it has all the features that Palo Alto Next-Generation Firewall has. It is also very stable and scalable.""The most valuable feature is the zero-trust part of this solution."

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"The most valuable features of this solution are the CASB solutions, which is protecting their Office 365.""I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway.""The scalability of the solution is great."

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Cons
"There are cheaper solutions in the market""I would like to see integration with SecurNX in the future.""One of the issues with Umbrella is as you get into endpoint detection and response, such as EDR point solutions, some of them will not integrate well with Umbrella. Sometimes when you want to use technology, such as Always On VPN, it will not work. There are some looming issues as one type of technology starts to crossover with Umbrella. That is the challenge and Umbrella should find a way to be more compatible with some of the endpoint response solutions that are coming out on the market.""I think it's a very basic solution, and because of that, Cisco Umbrella would not be a suitable solution for large companies.""It could be improved by having a local data center and caching, which can provide protection support. I would like to be able to channel my intel and my network traffic to their clouds, and this feature is not available. Advanced protection or any malware file support, which might be required, is not available.""I would like to see more integrability with other products.""Cisco Umbrella should introduce an on-premises device.""The product can be pretty expensive."

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"While Palo Alto has understood the essence of building capabilities around cloud technology and have come up with a CASB offering, that is a very new product. There are other companies that have better offerings for understanding cloud applications and have more graceful controls. That's something that Palo Alto needs to work on.""There is some particular traffic that the security team wants to filter out and apply their own policies and they cannot.""The one thing that I've been a little bit disappointed with is when we have had to open cases with Palo Alto about Prisma Access issues. Versus their other platforms, like their firewalls, where we tend to get really quick responses and very definitive answers, the few tickets I've had to open for Prisma Access have taken them longer to respond to. And they haven't necessarily given me the kind of answer I was looking for, meaning a fix to the problem.""It's not really Prisma's fault, but when you try to create exceptions you don't really have those abilities. You cannot say, on the management platform, "Hey, for these users I want to create these exceptions." That is one thing that I have gotten some complaints about, and we have faced some challenges there.""Better integration with the MDM solution would be useful.""It's not very easy to use. Sometimes it's buggy and there are problems when doing updates. The user interface is okay, but some configuration items are difficult. I would like it to be less buggy and easier to configure, to better streamline the user experience.""The solution needs to be more compatible with other solutions. This is specifically a problem for us when it comes to healthcare applications. They have proprietary connection types and things of that nature that make compatibility a challenge sometimes.""Prisma's integration between operational technology and IT should be more seamless. Right now, it requires additional setup and maintenance."

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"There are latency issues with the solution. They are small, however, they are there when you compare it to other vendors.""The interface needs a bit of work.""It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler. Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best."

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Pricing and Cost Advice
  • "I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month."
  • "Cisco uses subscription models for the pricing and there are three subscription plans."
  • "The licensing part for Umbrella is really flexible."
  • "There are three models for licensing with different feature sets."
  • "I think it's worth the money."
  • "The price of Cisco Umbrella is a little higher than similar solutions, like Gateway."
  • "The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower."
  • "There is a subscription cost."
  • More Cisco Umbrella Pricing and Cost Advice →

  • "This is not an expensive product and everything is included with one license."
  • "Prisma Access is a little bit expensive."
  • "The solution requires a license and the technical support has extra costs. The licensing model could improve."
  • "The price has been good for the ROI during these difficult times for the cruise industry. There are no hidden costs; what the product offers is what you get."
  • "It's pricey, it's not cheap. But you get what you pay for."
  • "The initial prices of Prisma Access were okay. But as soon as you start deploying Palo Alto gear, the support prices and the recurring prices, which are the major operational costs, tend to increase over time."
  • "Based on what I have heard from others, it is a pricey solution as compared to its peers, but I am not sure. However, considering the features that it offers, it is a break-even point. You get whatever they are promising."
  • "The pricing can be difficult because it came to us with another agreement, but it can be negotiated. I highly recommend people to compare this product's performance and pricing against BetterCloud, because I feel BetterCloud is better than Prisma SaaS if they're starting from scratch."
  • More Prisma Access by Palo Alto Networks Pricing and Cost Advice →

  • "It has been relatively reasonable for what it does. Some of the additional license costs based on the advanced next-generation firewall functions are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Overall, the cost seems reasonable."
  • More Zscaler SASE Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried.… more »
    Top Answer: 
    Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native… more »
    Top Answer: 
    I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It… more »
    Top Answer: 
    We looked into Prisma Access before choosing Zscaler Private Access (ZPA). Palo Alto’s Prisma Access is a secure… more »
    Top Answer: 
    Prisma Access gives us security from a single point. It controls mobile users and determines how secure their networks… more »
    Top Answer: 
    I'm not involved on the financial side, but I believe the solution is costly.
    Top Answer: 
    The most valuable features of this solution are the CASB solutions, which is protecting their Office 365.
    Top Answer: 
    It has been relatively reasonable for what it does. Some of the additional license costs based on the advanced… more »
    Top Answer: 
    The interface needs a bit of work. It could be a little more streamlined and more intuitive.
    Comparisons
    Also Known As
    OpenDNS
    Palo Alto Networks Prisma Access, Prisma Access, GlobalProtect, Palo Alto GlobalProtect Mobile Security Manager
    Learn More
    Overview

    OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

    Prisma Access provides protection straight from the cloud to make access to the cloud secure. It combines the connectivity and security you need – and delivers it everywhere you need it.

    For the last 30 years, networks have been connecting users to applications in the data center, which was surrounded by a secure perimeter to keep apps and data safe from the outside. But with applications moving to the cloud, IoT becoming more common, and users connecting from everywhere, network security is no longer able to solve the fundamental challenge of security and is instead adding significant complexity and cost.

    Offer
    Learn more about Cisco Umbrella
    Learn more about Prisma Access by Palo Alto Networks
    Learn more about Zscaler SASE
    Sample Customers
    Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
    Concord Hospital, State of Colorado, Essilor International, RheinLand Versicherungsgruppe, University of Westminster, Universidade Nove de Julho, SPAR Austria, CAME Group, ZipRealty, Greenhill & Co., IKT Agder, Aviva Stadium, Animal Logic, Management & Training Corporation, Brigham Young University Hawaii, School District of Chilliwack
    Siemens, AutoNation, GE, NOV
    Top Industries
    REVIEWERS
    Financial Services Firm16%
    Consumer Goods Company9%
    Comms Service Provider9%
    Educational Organization6%
    VISITORS READING REVIEWS
    Comms Service Provider27%
    Computer Software Company26%
    Financial Services Firm6%
    Government5%
    REVIEWERS
    Computer Software Company33%
    Financial Services Firm17%
    Real Estate/Law Firm8%
    Government8%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider17%
    Financial Services Firm7%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider23%
    Financial Services Firm5%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise25%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise19%
    Large Enterprise65%
    REVIEWERS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise55%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise67%
    No Data Available
    Find out what your peers are saying about Prisma Access by Palo Alto Networks vs. Zscaler SASE and other solutions. Updated: January 2022.
    564,599 professionals have used our research since 2012.

    Prisma Access by Palo Alto Networks is ranked 2nd in Secure Access Service Edge (SASE) with 18 reviews while Zscaler SASE is ranked 10th in Secure Access Service Edge (SASE) with 3 reviews. Prisma Access by Palo Alto Networks is rated 8.4, while Zscaler SASE is rated 8.4. The top reviewer of Prisma Access by Palo Alto Networks writes "Makes us part of a bigger security ecosystem with updates taken care of for us, but pricing and support need work". On the other hand, the top reviewer of Zscaler SASE writes "Easy to deploy, use, and manage, but needs more granularity and control over the interfaces and better licensing and support". Prisma Access by Palo Alto Networks is most compared with Zscaler Private Access, Cisco AnyConnect Secure Mobility Client, VMware SD-WAN, Microsoft Intune and Microsoft Azure VPN Gateway, whereas Zscaler SASE is most compared with Cato Networks, Netskope CASB, Cloudflare Access, Versa FlexVNF and VMware SD-WAN. See our Prisma Access by Palo Alto Networks vs. Zscaler SASE report.

    See our list of best Secure Access Service Edge (SASE) vendors.

    We monitor all Secure Access Service Edge (SASE) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.