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New Relic APM vs SolarWinds Server and Application Monitor comparison

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Featured Review
Find out what your peers are saying about New Relic APM vs. SolarWinds Server and Application Monitor and other solutions. Updated: January 2022.
563,780 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is application monitoring.""The simplicity of the dashboard is very good.""End-user Synthetics and monitoring are very good.""The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.""The VPN is one of the solution's most valuable features for us.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""Working with the solution is very easy. It's user-friendly.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

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"The solution is great for monitoring. If something is going wrong, we can immediately find the root cause.""The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent.""The initial setup was relatively easy, and we didn't have to install anything. All we had to do was put on the devices we wanted to monitor.""The most valuable feature is application monitoring.""The most valuable feature is the Access Rights Manager.""Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes.""It's good at monitoring system-specific things like ports, services."

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Cons
"The deployment process could be improved.""They should bring the pricing down to be more competitive.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""It would be nice if there were pre-made dashboards.""It is very difficult to award the service level cycles at an endpoint level.""The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop.""The solution could improve by having more network monitoring features, such as for all the infrastructure."

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"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers.""It lacks a user experience for measuring things like the end-to-end time for which a user waits for a specific response in the system. In the application layer, it has some very basic stuff. You have to build your own with manuscripts and things like that.""The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use.""Support for the IBM Mainframe is needed.""The stability, flexibility, and ease of use could be improved.""In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now.""Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the console. So, they have removed the report writer for the backend reports, and we are making use of the web console, but most of the users are not finding it very interesting to use the frontend reports. I would like them to bring back the report writer. That's the key area within it to improve on the reporting. If they can bring back the report writer, then most users will actually be comfortable. I have some customers who are trying to export their report to an Excel format, but it is not possible because they said any report that has been done from the web console cannot be exported to Excel, but most of the customers need to export their reports to Excel. That's one area they need to work on."

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Pricing and Cost Advice
  • "The price depends on how many agents you want."
  • "This is an expensive tool."
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • More New Relic APM Pricing and Cost Advice →

  • "I like the pricing for this SolarWinds product."
  • "Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation."
  • "Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar."
  • More SolarWinds Server and Application Monitor Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The simplicity of the dashboard is very good.
    Top Answer: 
    It offers transactions, but it does not offer an endpoint-level insight at the URL level. When we get a request, we want to know what the life cycle of that service is, and where the cycle is. This is… more »
    Top Answer: 
    Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes.
    Top Answer: 
    Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar.
    Top Answer: 
    Reporting is the only thing with which we currently have challenges. They have this in two ways. There is the report writer, which is the backend, and we also have web reports, which are on the… more »
    Ranking
    Views
    17,752
    Comparisons
    12,763
    Reviews
    8
    Average Words per Review
    556
    Rating
    8.5
    Views
    8,923
    Comparisons
    6,874
    Reviews
    5
    Average Words per Review
    409
    Rating
    7.8
    Comparisons
    Also Known As
    New Relic Mobile
    SolarWinds SAM
    Learn More
    Overview

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

    Offer
    Learn more about New Relic APM
    Learn more about SolarWinds Server and Application Monitor
    Sample Customers
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Andr. L. Riis AS, NetSuite
    Top Industries
    REVIEWERS
    Financial Services Firm19%
    Media Company11%
    Computer Software Company11%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider19%
    Financial Services Firm7%
    Media Company5%
    REVIEWERS
    Financial Services Firm27%
    Construction Company18%
    Recruiting/Hr Firm9%
    Energy/Utilities Company9%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider16%
    Government9%
    Financial Services Firm6%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise62%
    REVIEWERS
    Small Business42%
    Midsize Enterprise19%
    Large Enterprise38%
    Find out what your peers are saying about New Relic APM vs. SolarWinds Server and Application Monitor and other solutions. Updated: January 2022.
    563,780 professionals have used our research since 2012.

    New Relic APM is ranked 5th in Application Performance Management (APM) with 9 reviews while SolarWinds Server and Application Monitor is ranked 9th in Application Performance Management (APM) with 7 reviews. New Relic APM is rated 8.6, while SolarWinds Server and Application Monitor is rated 7.8. The top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "Has good configuration capabilities and very good monitoring". New Relic APM is most compared with Datadog, Dynatrace, Splunk, Azure Monitor and SCOM, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Microsoft Endpoint Configuration Manager and SCOM. See our New Relic APM vs. SolarWinds Server and Application Monitor report.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.