"Remote support has been very handy. It also lets us know if there are failing hard drives or Windows issues."
"The network device is a good feature. In a place where you need to monitor your firewall switches, you can add an RMM tool and monitor it on the same screen on the same setup for the same client. Network devices are very good."
"We like that this solution is in real-time, it gives us real-time monitoring."
"I'm really happy with the background remote access, which allows me to easily change system internals such as registry keys and silently execute commands using the command prompt in the background. This kind of remote access makes it easy for us to do our jobs without getting in the customer's way."
"I like being able to get a picture of what's happening on a computer. I can just click on it, and I can see the CPU usage and the memory usage and what services and programs are currently running. I can connect remotely to a computer. All these are very useful."
"The solution provides an administration panel where we can see what is happening on our client's stations, such as events, alerts, and all the software installed."
"Good compilation of the system's information."
"The up-to-date graphs and the history are very good."
"It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts."
"The solution is very easy to use and the web provides information with ease."
"What I've found most valuable is the custom sensor, which allows you to write scripts or code to monitor a specific metric in your environment."
"The solution is easy to manage and the reports are very accurate."
"The feature I like is that it can easily do a lot of mapping."
"It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization."
"The solutions could improve by adding more features."
"The alerts and reporting could be done a little more clearly. They are quite cryptic, and quite often, we seem to get a lot of reports just for a computer rebooting or going offline for a couple of minutes, which doesn't seem like it's that big of a deal. Reporting could be refined and improved, and they can make it easy to decipher the reports."
"Kaseya is a similar product and they have easier scripts. If you want to deploy one software to 100 machines, we need to dig into it and then we need to create the script and work with the support team and then we can deploy that particular script. The pre-built scripted is the one thing that I would definitely like to have improved."
"There is quite a bit of delay on the portal where we receive monitoring information from the endpoint agent on the remote device. Sometimes it gets stuck with no live response from the device, and you have to refresh the portal just to make sure that it's projecting the right information."
"We haven't had it for very long, and we're finally getting comfortable with it. The biggest improvement probably would be a little more clarification. It has few exclamation points or attention-getters when there is a computer that doesn't have the up-to-date patches, etc. However, it's not specific in terms of what you need to do. Sometimes, it says it requires a reboot, and you reboot it, but the same message still shows up. Sometimes, the messages that it gives you about how to resolve an issue are not very easy to understand."
"I would like to see notifications sent with SMS."
"PRTG's application monitoring sensor is not strong."
"They could improve the process of updating the license."
"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
"Its price can be better. Its price is a problem for us because it is in dollars, and there is a high conversion rate. In terms of new features, it can have BGP monitoring. It should also have a dashboard and maps editor."
"The free version only gives us 100 free sensors to use. It would be nice if there was double that."
"There's always room for improvement. The high availability feature is good, but it's an area that PRTG could marginally improve. For example, in PRTG, both servers have a different IP, but it would make things a lot easier if they were bound by a single IP."
"It would be nice if it gave us alerts via Gmail or SMS message."
"I would like to see network mapping."
With out-of-the-box remote monitoring, management, patching, and automation, it’s easier than ever to support, manage, and protect your customers with N‑able™ RMM.
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
With PRTG Network Monitor you can identify and solve potential issues before it affects anyone. Download a free 30-day trial today and experience the benefits of 24-hour IT Infrastructure Monitoring.
N-able Remote Monitoring & Management is ranked 5th in Remote Monitoring and Management Software with 6 reviews while PRTG Network Monitor is ranked 6th in Network Monitoring Software with 29 reviews. N-able Remote Monitoring & Management is rated 8.6, while PRTG Network Monitor is rated 8.2. The top reviewer of N-able Remote Monitoring & Management writes "Has been helpful during the pandemic because you can dial in from any location". On the other hand, the top reviewer of PRTG Network Monitor writes "If there is an incident, it not only tells you that there is an incident, it will also tell you the root cause". N-able Remote Monitoring & Management is most compared with ConnectWise Automate, SolarWinds NPM, Atera, Pulseway and Zabbix, whereas PRTG Network Monitor is most compared with Zabbix, Nagios XI, Centreon and SolarWinds NPM.
We monitor all Remote Monitoring and Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.