We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view."
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks."
"The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."
"We have the business activity monitoring, the map, and the MBI modules and they are all very good."
"I like the prediction features."
"Moogsoft is easily deployable and ready to use."
"The AI component allows you to check previous cases and diagnose problems easily."
"The Event Management feature is quite valuable."
"The basic setup is very easy."
"The solution is quite mature and very stable."
"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."
"The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
"It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
"The initial setup was not complex."
"Zabbix is quite stable once it is set up. We haven't had any post-setup issues."
"There are lots of great features and functionality within the solution."
"During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier."
"Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."
"I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French."
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD."
"Improvements are needed in the area of cloud monitoring, as that's a newer feature."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"The documentation and flexibility for generic integration could be improved."
"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory."
"They should consider including Chatbot."
"It could be more stable."
"Documentation terminology could be improved."
"The graphical user interface could be customized a little bit more, and also the dashboard could be more friendly."
"I would like to remotely connect to the computer, and Zabbix doesn't have this capability."
"Implementation is always tailored to the customer and the kind of information we need from the client to carry it out can make them very uncomfortable. Sometimes the clients are not ready to share it."
"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
"Zabbix technical support is sold separately."
"The main problem with Zabbix is that you have to spend time writing templates for all of the products that you have."
"If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good."
"The pricing works out well for us, given our environment and where we are."
"Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
"Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
"Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."
"When compared to other solutions, it is quite good."
"We are using the free, open-source version."
"It is open source. If you want to have a subscription or official support, you can pay for it. They have different plans, which are not that expensive. The plans are based on per monitoring server, not per monitored equipment. So, it is not at all expensive, and you can also live without the support if you want a cheaper option."
"Zabbix is open-source so if one wishes to implement it in-house, they must have qualified professionals to set up and optimize databases, Linux/Unix OS, PHP, Apache, and depending on what is monitored, a full-stack network and systems administrator may be needed."
"There is a license required for this solution and we pay annually for our license."
"I was using the free, Community Edition."
"This solution is completely open-source, so it is quite affordable."
"This is an open-source solution that can be used free of charge."
"It's an open-source solution that can be used free of charge."
Zabbix is the ultimate enterprise-level software designed for real-time monitoring of millions of metrics collected from tens of thousands of servers, virtual machines and network devices. Zabbix is Open Source and comes at no cost.
Moogsoft is ranked 22nd in IT Infrastructure Monitoring with 4 reviews while Zabbix is ranked 1st in IT Infrastructure Monitoring with 38 reviews. Moogsoft is rated 7.8, while Zabbix is rated 8.0. The top reviewer of Moogsoft writes "Automatic correlations, easy to install, stable, scalable, and the support is good". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". Moogsoft is most compared with Splunk, BigPanda, Datadog, Nagios XI and Loom Systems, whereas Zabbix is most compared with Nagios XI, Splunk, SolarWinds NPM, Nagios Core and PRTG Network Monitor. See our Moogsoft vs. Zabbix report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.