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16,607 views|10,292 comparisons
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7,266 views|5,112 comparisons
Featured Review
Find out what your peers are saying about Moogsoft vs. ServiceNow IT Operations Management and other solutions. Updated: November 2021.
552,695 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs.""The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks.""We have the business activity monitoring, the map, and the MBI modules and they are all very good.""The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment.""You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view.""The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want."

More Centreon Pros »

"The Event Management feature is quite valuable.""I like the prediction features.""Moogsoft is easily deployable and ready to use.""The AI component allows you to check previous cases and diagnose problems easily."

More Moogsoft Pros »

"Their Event Management is very good.""It is a product that is familiar for a lot of users.""The asset management tools are very valuable.""The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

More ServiceNow IT Operations Management Pros »

Cons
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD.""Improvements are needed in the area of cloud monitoring, as that's a newer feature.""I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things.""Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French.""During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier.""Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."

More Centreon Cons »

"I would like to see additional reports or information on the dashboard that includes metrics about CPU usage and memory.""The documentation and flexibility for generic integration could be improved.""They should consider including Chatbot.""I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."

More Moogsoft Cons »

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.""There are not enough apps in the app store to expand functionality. There should be more made available.""The pricing is high.""Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."

More ServiceNow IT Operations Management Cons »

Pricing and Cost Advice
"Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons.""Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver.""If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good.""Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support.""The pricing works out well for us, given our environment and where we are."

More Centreon Pricing and Cost Advice »

"When compared to other solutions, it is quite good."

More Moogsoft Pricing and Cost Advice »

"The pricing is high and may be excluding the small to medium-sized enterprise businesses.""It has different subscription models."

More ServiceNow IT Operations Management Pricing and Cost Advice »

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Questions from the Community
Top Answer: The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were… more »
Top Answer: Their licensing model is really easy. You have one license and you have access to all the features, compared to other… more »
Top Answer: There is room for improvement in the basic reporting. They provide reporting in PDF files but you cannot modify these… more »
Top Answer: The Event Management feature is quite valuable.
Top Answer: The price is reasonable. When compared to other solutions, it is quite good.
Top Answer: As a SaaS-based solution, Moogsoft is not mature. Customers have expressed a strong desire for improved integration… more »
Top Answer: The cost could be lower. For those customers who are already using ServiceNow for service management, for example, then… more »
Top Answer: Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to… more »
Comparisons
Also Known As
ServiceNow ITOM
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Overview
The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.
Moogsoft AIOps sits on top of your entire production stack (including ITOM and APM) and extends across your automation, service management, log indexing and notification tools. Algorithmic Noise Reduction automatically reduces event volumes to unique alerts without relying on rules, filters or models. This enables your team to analyze all of your monitoring ecosystem events with no noise and no blind spots.

Move IT operations from a reactive team to one that works intelligently for the business. Gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
Deliver high-performance business services with visibility and AIOps.

Offer
Learn more about Centreon
Learn more about Moogsoft
Learn more about ServiceNow IT Operations Management
Sample Customers
Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
RetailNext
servicenow, TransAlta, NATS, Symantec
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider23%
Government6%
Wholesaler/Distributor5%
VISITORS READING REVIEWS
Computer Software Company37%
Financial Services Firm15%
Comms Service Provider11%
Insurance Company5%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider19%
Financial Services Firm12%
Insurance Company4%
Company Size
REVIEWERS
Small Business50%
Midsize Enterprise14%
Large Enterprise36%
REVIEWERS
Small Business27%
Midsize Enterprise18%
Large Enterprise55%
No Data Available
Find out what your peers are saying about Moogsoft vs. ServiceNow IT Operations Management and other solutions. Updated: November 2021.
552,695 professionals have used our research since 2012.

Moogsoft is ranked 22nd in IT Infrastructure Monitoring with 4 reviews while ServiceNow IT Operations Management is ranked 37th in IT Infrastructure Monitoring with 3 reviews. Moogsoft is rated 7.8, while ServiceNow IT Operations Management is rated 7.6. The top reviewer of Moogsoft writes "Automatic correlations, easy to install, stable, scalable, and the support is good". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "Great modules with good stability and helpful technical support". Moogsoft is most compared with Splunk, BigPanda, Datadog, Nagios XI and Splunk IT Service Intelligence (ITSI), whereas ServiceNow IT Operations Management is most compared with HPE OneView, OpsRamp, Datadog, VMware Tanzu Observability by Wavefront and BMC TrueSight Operations Management. See our Moogsoft vs. ServiceNow IT Operations Management report.

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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.