"The most valuable feature is the decreased level of internet usage by my network."
"The most important aspect is that we can centrally deploy the updates that are necessary for the organization. It's important."
"Setup is very simple and straightforward."
"Downloads critical reports separately."
"A valuable feature about this solution is that it enforces an updating and patching process for my applications."
"The most valuable features are that it is included with Windows, and it can be driven by Group Policy Objects (GPOs)."
"The most valuable feature is its ability to identify which updates are needed on a particular machine."
"The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity."
"KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier."
"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."
"The service desk can be configured and customized to better serve our environment."
"The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier."
"It also does patch management. At the moment, I'm rolling out a new feature update, 20.8.2, and it's a great challenge because we have to deploy it to 1,200 computers in the home office. We want to do it without interrupting production, but KACE is reliable and it's easy to adapt it to my needs for how and when to deploy the feature update."
"We can get the majority of what we need with this product and do not have to spend money on something else."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"Job management and control is an area that is in need of improvement."
"Could be improved with additional features such as an update alarm."
"The reporting is not as practical as I would like it to be."
"I would like to see support for other operating systems such as Linux."
"This solution's deployment could be improved. When I was the admin, there were some problems when deploying to clients. Sometimes the policy is not effective. I guess, more on the reliability side, more reliable means working more often with the clients. It could be easier to deploy."
"Some issues with scalability in larger organizations."
"Having the ability to group updates by the operating systems would be very helpful."
"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."
"Scalability is my primary concern right now."
"I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE."
"The K1000 doesn't communicate well with some clients without SMB. There are some issues with getting things to image correctly because they rely on SMB, and SMB is a protocol that is being removed due to security reasons. Organizations are trying to rely less and less on SMB. I know Quest is aware of it. They've talked about having a new version that wouldn't rely on SMB for connection to the clients, but they haven't gotten there yet."
"KACE implemented the possibility of reducing the network speed of the KACE agent. You can set it so that it takes whatever network speed you want or you can set it to 5 Mb, to save network speed. You set it for all the computers, but it would be preferable to separate between VPN connections in our home office and the local area. It would be great to be able to set separate speeds for different VLANs."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"Paying for the product should come with full and extended training anytime it is needed."
"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."
Windows Server Update Services (WSUS) enables information technology administrators to deploy the latest Microsoft product updates. You can use WSUS to fully manage the distribution of updates that are released through Microsoft Update to computers on your network. This topic provides an overview of this server role and more information about how to deploy and maintain WSUS.
The KACE Systems Management Appliance provides a growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of the organization's systems management needs, from initial deployment to ongoing management and retirement.
Microsoft Windows Server Update Services is ranked 6th in Patch Management with 7 reviews while Quest KACE Systems Management is ranked 2nd in Patch Management with 27 reviews. Microsoft Windows Server Update Services is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of Microsoft Windows Server Update Services writes "Stable with good patching and good internal updating". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". Microsoft Windows Server Update Services is most compared with BigFix, Microsoft Endpoint Configuration Manager, Ivanti Patch for Windows, ManageEngine Patch Manager Plus and Kaseya VSA, whereas Quest KACE Systems Management is most compared with Microsoft Endpoint Configuration Manager, BigFix, Red Hat Ansible Automation Platform, Kaseya VSA and ManageEngine Patch Manager Plus. See our Microsoft Windows Server Update Services vs. Quest KACE Systems Management report.
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