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Compare Microsoft Endpoint Configuration Manager vs. Quest KACE Systems Management

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Featured Review
Find out what your peers are saying about Microsoft Endpoint Configuration Manager vs. Quest KACE Systems Management and other solutions. Updated: November 2021.
552,407 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable feature is the scalability.""The major features of this product are the reporting tools. The most valuable features are package deployment and application deployment. Security management is also good because any vulnerability will be identified, and you can fix it. It's the best tool because you never know what kind of client you will have. For example, you may have your offices in low bandwidth remote areas. But it's achievable because it accommodates the bandwidth that you have available. Microsoft Endpoint Configuration Manager is an excellent reporting tool for your environment. If you want to know the details about the hardware configuration, software configuration, what is causing a problem, or when a new feature update comes in for Windows, even that goes on SCCM itself. A lot of deployment stuff.""The scalability to deploy the package.""I like its ease of use. It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments. If you incorporate Intune into it, you can have both. You can bring your own devices and corporate devices, and everything runs out of SCCM and Intune.""The ability to make collections and deploy to them has been great.""It's a stable product.""The technical support is good.""The most valuable features are application deployment and task-sequenced imaging."

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"The scripting part increases IT productivity because of the specialized software in our environments for students' courses. You need to use software which is not programmed by developers. A lot of software for building houses or other things is developed by normal guys, who do not have much skill in programming. When you need to install this type of software, it is very difficult. You have to install registry keys, etc. For that, it is very good to use the scripting part of this solution. So, you can automate this part as well.""Using this solution saves us lots of time, especially when it comes to performing updates.""Pretty much all of the features are valuable. The inventory is very helpful to be able to keep track of our devices. The deployments make it easy to deploy new software packages or upgrade packages. The help desk is also a great tool for tracking problems and problem tickets.""KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier.""I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.""We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those.""The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier.""The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing."

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Cons
"It would be better if reporting were more user-friendly. I would like to see an upgrade in the reporting structure in the next release. At the moment, you have to use an SQL query or configure it to pull reports through the graphical user interface. Their updates could be more regular. I think Mircosoft updates it every six months. They are also moving many things to Intune, and Microsoft decided to move the deployment solution there. I think SCCM is getting old, and Intune is new.""They should improve their anti-malware policies like the SCEP policies. For instance, you can't have different policies for different servers, there is only one policy in all the servers, and everything is covered under that. For example, say you want to scan one group of servers on Saturday, and then you want to scan another group of servers on Sunday, you can't do that. You have to scan all your servers, a regular scan or a full scan, on the same day and at the same time. That's definitely one thing they need to resolve. In the next release, it would actually be nice if they included Apple products. It will also help if you can use Intune again. Their compliance reporting feature could also be better. They can maybe work a bit on that for patching now. It would be better if SCCM came with the functions of Right Click Tools built-in. If SCCM would have all those functions already built-in, we won't have to go and spend $5,000, just as an add-in from another company to get those functions.""SCCM does not scale well, which is one of the reasons we are not going to continue to use it.""In spite of us being a premier customer we find the support unsatisfactory.""The App to upgrades to the server needs to be improved.""Devices like smartphones and tablets are managed very well on VMware, however, they are absent in SCCM. I could configure iPad from the VMware site and it was done very easily. It should be just as possible on SCCM.""It is a bit of an old and outdated product.""The database should be made to be more stable and robust, but not so much the configuration."

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"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network.""I've had some issues with patch catalogue.""There isn't a lot they need to improve with the solution itself at this point. It is pretty close to providing a single pane of glass for everything that we need for endpoint management specifically on all devices. There is very little that it doesn't provide for us, and for those, we have to go to other methods. There are some of the patching solutions that it doesn't take care of for us. So, we have to do those manually on the devices, and that's really the biggest thing. It doesn't do patching really well for non-Microsoft applications. The major application updates, particularly Windows updates, don't function nearly as well, but, for the vast majority of things, it does just fine. If they could improve in this aspect, that'd be great, but I don't know if they're going to be able to do that.""My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about.""The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time.""The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not.""There should be a mini toolbox, like the competitors of KACE have, with the small features for KACE administrators. That would make their lives easier. If you are troubleshooting a specific endpoint, remote control is available as is Wake-on-LAN. But if you want to execute some commands, you have to use a third-party tool, the PS tool. If they would integrate those small things, it would make KACE more powerful.""It took a little bit of time to figure out how to use the KACE Service Desk. I like the way that I'm able to customize it. But when it comes to how our techs are able to use it, it's not as functional as our current solution, which is BMC FootPrints Service Desk."

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Pricing and Cost Advice
"For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the Nigerian currency.""When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools.""The price model is different for every client.""Presently, I am using a free trial version.""We have to pay for a license.""Pricing is negotiable with Microsoft, depending upon which of their packages you choose.""Its price is okay because it is part of our licensing."

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"Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model.""We pay annually for technical support.""Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees.""We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management.""n terms of pricing and licensing, my advice is that you need to assess what you need and then look at what they offer. It's easy to get caught up in the things that you want, but don't really need.""Their pricing is per end-point device. There is an initial cost for the license for the server, which is pretty low, and then there is a per end-point device license, which is also fairly low. So, the pricing is still reasonable.""The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does.""We need it, so we have to pay the price. It is what it is. If you need a gallon of milk, then you have to pay the price for it. You don't want to buy the cheap stuff. You want to buy the stuff that is organic and good for your body, which doesn't have all this other junk in it. You want it clean for your body. Quest has done that for our deployment and management systems."

More Quest KACE Systems Management Pricing and Cost Advice »

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Questions from the Community
Top Answer: Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your… more »
Top Answer: The major features of this product are the reporting tools. The most valuable features are package deployment and application deployment. Security management is also good because any vulnerability… more »
Top Answer: For enterprises, there is an annual license required to use this solution. The price of the solution could be cheaper. However, this is mostly because of the exchange rate from the dollar to the… more »
Top Answer: I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time.
Top Answer: We buy consulting fees from Software Factory, then we pay extra for it.
Top Answer: I still need better communication about which processes are really due and which processes are currently being processed. According to the initial setup service provider, there is still no real… more »
Ranking
1st
Views
44,108
Comparisons
28,711
Reviews
31
Average Words per Review
453
Rating
8.0
3rd
Views
5,102
Comparisons
3,438
Reviews
14
Average Words per Review
1,718
Rating
8.6
Comparisons
Also Known As
System Center Configuration Manager, SCCM
Dell KACE Systems Management
Learn More
Overview

Microsoft Endpoint Configuration Manager (MECM, formerly SCCM or System Center Configuration Manager) is a software management suite that allows users to manage large numbers of Windows-based computers and servers.

Configuration Manager features software distribution, operating system deployment, remote control, network protection, security management, patch management, and hardware and software inventory, among other services. It allows you to set configuration and security policies, keep your software up-to-date, and monitor your system status while giving your employees access to corporate applications on whatever devices they choose.

Configuration Manager allows you to manage computers using macOS, Windows UNIX, or Linux, and mobile devices running iOS, Windows, or Android operating systems. It can be integrated with Microsoft Intune, allowing you to manage computers connected to a corporate network.

With Configuration Manager, you can manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving your employees access to corporate applications on the devices that they choose.

Benefits and Features

  • Proactively manage all device life cycles, starting from purchase all the way to retirement.
  • Automatically deploy software as well as printers to devices, using a common software library.
  • Deploy upgrades and patches to your operating system.
  • Ensure that all devices are patched, encrypted, and secured in compliance with security best practices.
  • Provide mobile device management functionality, which includes the ability to reboot and/or lock devices remotely.
  • Provide end users with “self-service” so that they can update machines when it is convenient for them.

Reviews from Real Users:

Users of MECM like that it is stable and flexible. Patching is one of its most useful features, although users cite many other features as useful as well. One user stated that "It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments." Overall, “the entire solution, from end to end, is excellent.

The KACE Systems Management Appliance provides a growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of the organization's systems management needs, from initial deployment to ongoing management and retirement.

Offer
Learn more about Microsoft Endpoint Configuration Manager
Learn more about Quest KACE Systems Management
Sample Customers
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Top Industries
REVIEWERS
Financial Services Firm23%
Computer Software Company15%
Manufacturing Company12%
Insurance Company8%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider18%
Government9%
Financial Services Firm5%
REVIEWERS
University27%
Financial Services Firm18%
Government9%
Manufacturing Company5%
VISITORS READING REVIEWS
Computer Software Company24%
Comms Service Provider15%
Government7%
Manufacturing Company7%
Company Size
REVIEWERS
Small Business25%
Midsize Enterprise14%
Large Enterprise61%
VISITORS READING REVIEWS
Small Business13%
Midsize Enterprise12%
Large Enterprise76%
REVIEWERS
Small Business27%
Midsize Enterprise50%
Large Enterprise23%
VISITORS READING REVIEWS
Small Business8%
Midsize Enterprise17%
Large Enterprise75%
Find out what your peers are saying about Microsoft Endpoint Configuration Manager vs. Quest KACE Systems Management and other solutions. Updated: November 2021.
552,407 professionals have used our research since 2012.

Microsoft Endpoint Configuration Manager is ranked 1st in Configuration Management with 32 reviews while Quest KACE Systems Management is ranked 3rd in Configuration Management with 20 reviews. Microsoft Endpoint Configuration Manager is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of Microsoft Endpoint Configuration Manager writes "A stable systems management software product with useful package deployment and application deployment features". On the other hand, the top reviewer of Quest KACE Systems Management writes "We can see everything for the endpoint management of devices using a single interface". Microsoft Endpoint Configuration Manager is most compared with Red Hat Ansible Automation Platform, BigFix, ManageEngine Desktop Central, Ivanti Patch for Windows and AWS Systems Manager, whereas Quest KACE Systems Management is most compared with Microsoft Windows Server Update Services, BigFix, Kaseya VSA, Red Hat Ansible Automation Platform and ManageEngine Patch Manager Plus. See our Microsoft Endpoint Configuration Manager vs. Quest KACE Systems Management report.

See our list of best Configuration Management vendors and best Patch Management vendors.

We monitor all Configuration Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.