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ManageEngine Desktop Central vs Symantec Client Management Suite comparison

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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it.""I like being able to image over the network. That's a nice feature that it has. Patch management is pretty decent on it as well.""The most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine.""Everything is easily centralized and managed under this one product.""Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems.""The patch management aspect of the solution is the most valuable part for us.""It's a complete product that allows you to remote troubleshoot, has an inventory of systems.""All of Desktop Central's features are valuable, especially its simplicity."

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"The most important thing for us is that it is very easy to use, as well as the availability of it in our support centers."

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Cons
"The solution lacks some configuration.""Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added.""The performance sometimes lags a bit because the solution is demanding on system resources.""There are occasional glitches.""The pricing could be a bit better.""ManageEngine Desktop Central should keep up with some of the features that other major vendors are providing, such as Microsoft.""Documentation could improve so we don't need to create the support requests first.""I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time."

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"The technical support is in need of improvement."

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Pricing and Cost Advice
  • "The licensing is very easy to understand and pricing is right for what you get."
  • "Choose wisely between the Professional and Enterprise editions, based on your needs."
  • "I have been using the free version and am in the stage where I have to decide if I will proceed with the paid license, or instead choose another product."
  • "We pay about $250 a year for our license."
  • "The solution is very affordable."
  • "We had perpetual licenses. The cost was around 36,000, and then you'd have the yearly maintenance fee of 2,000 or 3,000."
  • "The pricing is very low, compared to other products. Compared to Intune or SCCM, it's much less. I can say it's a good product for less of a price."
  • "Affordable for any customer."
  • More ManageEngine Desktop Central Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily and… more »
    Top Answer: 
    The initial setup is pretty straightforward.
    Top Answer: 
    The pricing of the solution could be better. The solution should be better at integrating with other solutions. Right now, it's not the best.
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    8,446
    Comparisons
    6,400
    Reviews
    20
    Average Words per Review
    879
    Rating
    8.4
    Views
    981
    Comparisons
    804
    Reviews
    1
    Average Words per Review
    367
    Rating
    9.0
    Comparisons
    Also Known As
    Desktop Central, ManageEngine Desktop Management MSP
    Symantec Altiris Client Management Suite
    Learn More
    Overview

    A web-based windows desktop management software that helps in managing 1000s of desktops from a central location. It can manage desktops both in LAN and across WAN. It automates regular desktop management activities like installing software, patches, and service packs, standardize the desktops by applying uniform configurations such as wallpapers, shortcuts, printer, etc. In simple terms, it helps administrators to automate, standardize, secure, and audit their windows network.

    Symantec Client Management Suite automates time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops so organizations can reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments. Client Management Suite 8.0 brings significant new functionality and enhancements to this already feature rich solution. Before covering what’s new in version 8.0, here’s a quick overview of some of the key capabilities of Client Management Suite.

    Symantec Client Management Suite helps reduce the cost of deploying and managing desktops and laptops from a centralized location in your environment. The solution offers OS deployment, configuration, PC “personality” migration, and software deployment across hardware platforms and OS types to reduce end-user downtime and increase IT efficiency through automated, repeatable deployment processes.

    Symantec Client Management Suite centralizes and simplifies patch management. With this solution you can detect and repair security vulnerabilities for Windows, Mac, and Linux operating systems as well as Microsoft and over 50 non-Microsoft applications. Patch automation can further streamline the process to ensure patches are applied as quickly as possible. Real- time compliance and detailed reports help ensure smart, fast decisions can be made to keep endpoints protected and maximize productivity.

    Offer
    Learn more about ManageEngine Desktop Central
    Learn more about Symantec Client Management Suite
    Sample Customers
    Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
    Alghanim Industries, Asia Pacific Telecom Co. Ltd, Barnabas Health, Berry Plastics Corporation, BNY Mellon, Borealis, British American Tobacco Italia S.p.A, Cabela's Inc., Carrington Holding Company, College of Science, Technology, and Applied Arts of Trinidad and Tobago (COSTAATT), Comparex, Cybercom Plenware Oy, DHL Hub Leipzig GmbH, Dickinson Dees LLP, Farmington Area Public Schools, Fazer Group, First Affiliated Hospital of Xiamen University, ForceTEC Co. Ltd., Frucor Beverages Ltd, Hadassah University Hospital, Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Indian River School District, Johnson County Community College, JW Marriott Hotel Seoul, Kier Group plc, Kwizda Holdings GmbH, Lake Health, Lansky Ganzger & Partner, Mobilezone, Molina Healthcare Inc., Nanyang Technological University, NASDAQ OMX Group Inc., Pepperdine University Graduate School of Education and Psychology, Pima Community College, Regional council of Franche-Comt_, Shanghai Pudong International Container Terminals Co. Ltd., Siemens Professional Education, Symantec Corporation (Endpoint Security 12.1), TIVIT, Travelport, University of Oxford
    Top Industries
    REVIEWERS
    Financial Services Firm18%
    Manufacturing Company11%
    Non Profit7%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Comms Service Provider30%
    Computer Software Company19%
    Government8%
    Manufacturing Company4%
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider17%
    Manufacturing Company10%
    Government5%
    Company Size
    REVIEWERS
    Small Business26%
    Midsize Enterprise21%
    Large Enterprise52%
    No Data Available

    ManageEngine Desktop Central is ranked 1st in Client Desktop Management with 22 reviews while Symantec Client Management Suite is ranked 2nd in Client Desktop Management with 1 review. ManageEngine Desktop Central is rated 8.4, while Symantec Client Management Suite is rated 9.0. The top reviewer of ManageEngine Desktop Central writes "Useful for patching and software deployment, but needs a proactive remediation feature ". On the other hand, the top reviewer of Symantec Client Management Suite writes "A strong solution that is stable and easy to use". ManageEngine Desktop Central is most compared with Microsoft Intune, Microsoft Endpoint Configuration Manager, VMware Workspace ONE, ManageEngine Patch Manager Plus and Cisco Meraki Systems Manager (MDM+EMM), whereas Symantec Client Management Suite is most compared with Microsoft Intune, Microsoft Endpoint Configuration Manager, ManageEngine Patch Manager Plus and Clarity CA.

    See our list of best Client Desktop Management vendors.

    We monitor all Client Desktop Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.