"The bot is typically about twice as fast as a person and more accurate, as long as the data going in is good. That is the biggest advantage."
"We have been using Kryon Process Discovery for about a year now. With our initial tests and monitoring just a couple people, we were able to identify 79 possible use cases within a one-month period."
"We use Kryon Studio to develop new wizards and we use the features to capture elements from the screen and automate processes... The screen capture allows us to interface with systems which don't have an API, or where the API is very expensive, and it allows us to do on-screen integration."
"Attended automation has diverted 34 percent of training calls to our tech support centers."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"I have seen some very minor occurrences where Kryon's interactions with Microsoft Office might cause the robot to hang. However, it is about one to two percent of the time where we are seeing this happen. It is such a small percentage that it's not even something that we are overly worried about. This would be where they might have some stability issues, but it could be the Microsoft Office API or how they are interacting together."
"With the customer support, there have been some times where we have had to go through explaining the issue a couple times because it has gone through a couple of people's hands. There have been a couple of scenarios where we have had to re-explain the issue and bring somebody new up to speed on what is going on or what the problem is."
"We have found some difficulties regarding the integration with legacy systems where the screen has elements in the Hebrew language. The connection to Hebrew, right-to-left systems, is more challenging."
"The only unstable part is Studio where you build this stuff. In our version, the 5.25. It has a memory leak. If you leave it open for too long, eventually it just freezes. Saving your work, closing, and opening it just once a day is all it takes. However, this is a bug that I have noticed about the stability of the actual tool."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
The Kryon RPA Platform sets the standard for secure, scalable and cost efficient robotic process automation management and optimization. It’s also among the most business-user friendly platforms on the market.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
Kryon RPA is ranked 13th in Robotic Process Automation (RPA) with 3 reviews while NICE Robotic Automation is ranked 27th in Robotic Process Automation (RPA) with 2 reviews. Kryon RPA is rated 9.4, while NICE Robotic Automation is rated 5.6. The top reviewer of Kryon RPA writes "The tool helps with speed to market, efficiency, and accuracy". On the other hand, the top reviewer of NICE Robotic Automation writes "Easy to deploy and lets you create all required features, but needs better GUI, better connectivity, and more online information". Kryon RPA is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Kofax RPA, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Kofax RPA and Pega Robotic Process Automation. See our Kryon RPA vs. NICE Robotic Automation report.
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