"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting."
"The simplicity is good for our clients. The price is good."
"The initial setup is easy and straightforward."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it."
"It is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements."
"Great to be able to create customized forms."
"Useful for tracking issues with development."
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications."
"The initial setup is very complex."
"They need to work on the speed of Jira."
"Its UI is a bit overwhelming for new users. That has been the problem with Jira for a long time. If they could put some fields that we could use to simplify the UI, it would be good."
"Cost has prohibited us from switching entirely to this solution."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."
"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
Earn 20 points
Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.
ManageEngine Applications Manager is an enterprise-ready, easy-to-use, affordable application management solution that helps enterprises monitor their mission-critical applications and data centers effectively. It enables you to monitor web applications, web servers, application servers, databases, and systems which are the lifeline of businesses. Its heterogeneous monitoring capability and business centric view helps the IT Team to troubleshoot application performance issues quickly.
JIRA Service Management is ranked 3rd in IT Service Management (ITSM) with 19 reviews while ManageEngine Applications Manager is ranked 20th in Application Performance Management (APM) with 2 reviews. JIRA Service Management is rated 8.2, while ManageEngine Applications Manager is rated 8.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of ManageEngine Applications Manager writes "Offers a service to monitor each and every specific feature in a server". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Zendesk Guide, PagerDuty and BMC Helix ITSM, whereas ManageEngine Applications Manager is most compared with AppDynamics, Dynatrace, SolarWinds Server and Application Monitor, New Relic APM and Broadcom DX Application Performance Management.
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