We changed our name from IT Central Station: Here's why

JIRA Service Management vs ManageEngine Applications Manager comparison

Cancel
You must select at least 2 products to compare!
Featured Review
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: January 2022.
564,729 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I find the Kanban chart where we put each story in to be the most valuable feature. We use the Kanban chart to revise the project every morning in our five-minute meeting.""The simplicity is good for our clients. The price is good.""The initial setup is easy and straightforward.""Some of the most valuable features are simplicity, ease of configuration, and ease of customization.""One of the best features is that I can share tickets with team members, at which point any team member is able to pick one up and work on it.""It is much more controlled and allows for different kinds of customization that we can plan and implement based on the project requirements.""Great to be able to create customized forms.""Useful for tracking issues with development."

More JIRA Service Management Pros →

"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us.""ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."

More ManageEngine Applications Manager Pros →

Cons
"JSD has some analytics, but it's pretty much basic and simple dashboards. There's no mobile application for JSD. It really would benefit from better implementation with other vendors. We're heavily reliant on some external marketplace applications.""The initial setup is very complex.""They need to work on the speed of Jira.""Its UI is a bit overwhelming for new users. That has been the problem with Jira for a long time. If they could put some fields that we could use to simplify the UI, it would be good.""Cost has prohibited us from switching entirely to this solution.""When you raise a ticket with Jira, there's no ability to see your other JIRA tickets.""At times you will need add-ons or additional software, so built-in features would be helpful.""The product does not have the capability to sort queued tickets by product. This would be useful in making workflows more efficient."

More JIRA Service Management Cons →

"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve.""They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."

More ManageEngine Applications Manager Cons →

Pricing and Cost Advice
  • "It's not really expensive, especially when you compare to ServiceNow or other solutions, and it's not expensive to maintain."
  • "We may upgrade the license that we have. The license that we currently have is good for 500 agents, and it's not full yet."
  • "The pricing is free for us because we are an associate partner for the product."
  • "Right now, there are only two of us who are both agents on the help desk and developers. We might be on the free version because we're less than three agents or users. I'm looking at Zephyr tests, which have a $10 a month flat rate, so right now, it is $10 a month. There are lots of add-ons. They do a free version, a standard version, and a premium version. In the last company, we started on $50 a month. By the time I left, we were paying $4,500 a month. That was mainly because we had 100 users on Confluence. I bought an add-on for Jira software for which we had 10 users, and that was $5 per user per month. It was costing me $500 a month, whereas it should only be $50 a month. I don't know if licensing fee has changed. I'd like our whole company to use it, but the big problem is the licensing because the Confluence side is what is really useful, but if I add 30 users to Confluence and then buy an extension for Jira software, I've got to pay for 30 licenses, even though I've only got two users in Jira software. It is the one big disadvantage of cloud software. You always have to pay for the number of seats regardless of which product you are on. This will probably severely limit how many people would use it because I'm not going to start paying $10 per user per month for a Jira software add-on when there are only two people using it."
  • "We need a license because we have a higher number than the free part."
  • "The pricing is very competitive and I think that it is okay."
  • "I am using the free version, but my clients are paying for it. When they start, they evaluate it for 30 days, and after seeing the value, they move to its paid version."
  • "For the people like us, the lower the price, the better. But when compared to other competitors, I think it's Jira's price is okay."
  • More JIRA Service Management Pricing and Cost Advice →

  • "The licensing costs for ManageEngine Applications Manager are around $1,200 per year. For additional monitors, you have to pay extra."
  • "Its price is good."
  • More ManageEngine Applications Manager Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
    564,729 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: 
    Hi,  There are no ITSM  tools that are HIPAA compliant as per my knowledge. The tools need to be tuned and configured to be compliant with Standards for Privacy of Individually Identifiable Health… more »
    Top Answer: 
    The links between the help desk and Jira issues and between Confluence and Jira issues are most valuable. I can write requirements in Confluence and link them to user stories in Jira and test cases. I… more »
    Ask a question

    Earn 20 points

    Ranking
    Views
    8,892
    Comparisons
    7,386
    Reviews
    16
    Average Words per Review
    552
    Rating
    8.0
    Views
    1,340
    Comparisons
    1,045
    Reviews
    2
    Average Words per Review
    621
    Rating
    8.5
    Comparisons
    Also Known As
    JIRA Service Desk
    Applications Manager
    Learn More
    Overview

    Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

    ManageEngine Applications Manager is an enterprise-ready, easy-to-use, affordable application management solution that helps enterprises monitor their mission-critical applications and data centers effectively. It enables you to monitor web applications, web servers, application servers, databases, and systems which are the lifeline of businesses. Its heterogeneous monitoring capability and business centric view helps the IT Team to troubleshoot application performance issues quickly.

    Offer
    Learn more about JIRA Service Management
    Learn more about ManageEngine Applications Manager
    Sample Customers
    mgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
    Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
    Top Industries
    REVIEWERS
    Computer Software Company31%
    Comms Service Provider19%
    Retailer13%
    Transportation Company6%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider20%
    Government8%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider18%
    Government8%
    Insurance Company6%
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise12%
    Large Enterprise36%
    REVIEWERS
    Small Business38%
    Midsize Enterprise13%
    Large Enterprise50%
    Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: January 2022.
    564,729 professionals have used our research since 2012.

    JIRA Service Management is ranked 3rd in IT Service Management (ITSM) with 19 reviews while ManageEngine Applications Manager is ranked 20th in Application Performance Management (APM) with 2 reviews. JIRA Service Management is rated 8.2, while ManageEngine Applications Manager is rated 8.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of ManageEngine Applications Manager writes "Offers a service to monitor each and every specific feature in a server". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Zendesk Guide, PagerDuty and BMC Helix ITSM, whereas ManageEngine Applications Manager is most compared with AppDynamics, Dynatrace, SolarWinds Server and Application Monitor, New Relic APM and Broadcom DX Application Performance Management.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.