We changed our name from IT Central Station: Here's why

IBM Tivoli Business Service Manager vs SCOM comparison

Cancel
You must select at least 2 products to compare!
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The initial setup can be pretty simple."

More IBM Tivoli Business Service Manager Pros →

"We have found the scalability capabilities to be okay.""Availability monitoring is the feature I have found most valuable, as well as the capacity and ability to send notifications.""The advantages of SCOM are that it is definitely user friendly and a more appropriate solution for what we need.""Because it's Windows-based, it actually reports quite well. It reports everything you can think of on the Windows server and allows you to monitor anything. It's excellent for those in the Windows world as it's very good at it.""It's easy to use.""It is a user-friendly product that requires almost no maintenance.""The most valuable feature is the monitoring of Windows and Linux servers.""I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."

More SCOM Pros →

Cons
"Technical support is slow and sometimes they don't understand the issues at hand."

More IBM Tivoli Business Service Manager Cons →

"The interface is a little bit cumbersome and certain actions could be simplified.""The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult.""There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches.""The management of the servers could be better.""They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great.""In terms of features that could be improved, I would say the agent integration into the operating system. We are having difficulties integrating Linux into some of the networking devices.""It would be a much better product if Microsoft provided management packs with the product.""I would like to see them improve their network monitoring."

More SCOM Cons →

Pricing and Cost Advice
Information Not Available
  • "It is more expensive than the competition."
  • "SCOM is part of the System Center suite and I am satisfied with the pricing."
  • "We have an enterprise agreement that includes this product as part of it."
  • "The pricing is good, and it's part of their system center suite."
  • "We have to pay for a license and the price is fine for us."
  • "We have an EA with Microsoft, and it comes as part of the EA."
  • "Our Enterprise Agreement includes the price."
  • More SCOM Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.
    563,780 professionals have used our research since 2012.
    Questions from the Community
    Top Answer: 
    I can't speak to the cost of the solution. I have no visibility on that.
    Top Answer: 
    The solution just isn't being updated enough. IBM is not updating to make it possible to use cloud infrastructure. The product is very late to the game and the new technology is hard. A simple example… more »
    Top Answer: 
    I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time.
    Top Answer: 
    Our Enterprise Agreement includes the price. All of the Systems Center products have a backup, which we don't use, but SCCM is included in the pricing. As a result, we can afford it because we have… more »
    Top Answer: 
    I would like to see them improve their network monitoring. We use Solar Winds, and it has a direct interface into SCOM. We can see all the Solar Winds dashboards from the SCOM interface, which is nice… more »
    Ranking
    10th
    out of 19 in Event Monitoring
    Views
    282
    Comparisons
    174
    Reviews
    1
    Average Words per Review
    924
    Rating
    5.0
    1st
    out of 19 in Event Monitoring
    Views
    11,909
    Comparisons
    8,052
    Reviews
    14
    Average Words per Review
    519
    Rating
    7.8
    Comparisons
    Also Known As
    Tivoli Business Service Manager, BSM
    System Center Operations Manager, SCOM 2012
    Learn More
    Overview
    IBM Tivoli Business Service Manager monitors business services and tracks them against business objectives and technology infrastructures. It shows the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis. Tivoli Business Service Manager helps you assess service levels throughout an organization for more effective service management.
    System Center Operations Manager provides infrastructure monitoring that is flexible and cost-effective, helps ensure the predictable performance and availability of vital applications, and offers comprehensive monitoring for your datacenter and cloud, both private and public.
    Offer
    Learn more about IBM Tivoli Business Service Manager
    Learn more about SCOM
    Sample Customers
    SSGC
    Dialog Telekom
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider27%
    Insurance Company13%
    Wholesaler/Distributor5%
    REVIEWERS
    Financial Services Firm26%
    Retailer10%
    Government10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider18%
    Government10%
    Financial Services Firm8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business17%
    Midsize Enterprise23%
    Large Enterprise59%
    Find out what your peers are saying about Microsoft, BMC, ScienceLogic and others in Event Monitoring. Updated: January 2022.
    563,780 professionals have used our research since 2012.

    IBM Tivoli Business Service Manager is ranked 10th in Event Monitoring with 1 review while SCOM is ranked 1st in Event Monitoring with 14 reviews. IBM Tivoli Business Service Manager is rated 5.0, while SCOM is rated 7.8. The top reviewer of IBM Tivoli Business Service Manager writes "Stable but not updated often enough and doesn't work with cloud infrastructure". On the other hand, the top reviewer of SCOM writes "Feature rich, scalable and user-friendly, but open-source products are free and do the same thing". IBM Tivoli Business Service Manager is most compared with CA OPS MVS Event Management and Automation, whereas SCOM is most compared with Zabbix, Dynatrace, PRTG Network Monitor, Nagios XI and SolarWinds NPM.

    See our list of best Event Monitoring vendors.

    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.