"The licensing of the product is very good. You only need to license it once and then you have it forever."
"The most valuable feature is the drag-and-drop interface, which is very Windows-like."
"The interface is simple, user-friendly, and very intuitive."
"We have found the pricing to be very reasonable."
"The solution is continuously adding more integrations to help with workflows and bot and task creation."
"The most valuable features for my client are timing and scheduling."
"The pricing is excellent. I would give them perfect marks in that regard."
"I actually quite liked the no-coding functionality."
"We have been using Kryon Process Discovery for about a year now. With our initial tests and monitoring just a couple people, we were able to identify 79 possible use cases within a one-month period."
"We use Kryon Studio to develop new wizards and we use the features to capture elements from the screen and automate processes... The screen capture allows us to interface with systems which don't have an API, or where the API is very expensive, and it allows us to do on-screen integration."
"The bot is typically about twice as fast as a person and more accurate, as long as the data going in is good. That is the biggest advantage."
"Attended automation has diverted 34 percent of training calls to our tech support centers."
"They do not encrypt passwords, so this is an issue with HIPAA compliance."
"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."
"It's possible that they could use a stronger community for seeking guidance and help."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"The solution has a very weak knowledge base."
"The interface could be more user-friendly and easier to navigate."
"The OCR for Hebrew text needs to be improved."
"The documentation is not that great."
"The only unstable part is Studio where you build this stuff. In our version, the 5.25. It has a memory leak. If you leave it open for too long, eventually it just freezes. Saving your work, closing, and opening it just once a day is all it takes. However, this is a bug that I have noticed about the stability of the actual tool."
"I have seen some very minor occurrences where Kryon's interactions with Microsoft Office might cause the robot to hang. However, it is about one to two percent of the time where we are seeing this happen. It is such a small percentage that it's not even something that we are overly worried about. This would be where they might have some stability issues, but it could be the Microsoft Office API or how they are interacting together."
"With the customer support, there have been some times where we have had to go through explaining the issue a couple times because it has gone through a couple of people's hands. There have been a couple of scenarios where we have had to re-explain the issue and bring somebody new up to speed on what is going on or what the problem is."
"We have found some difficulties regarding the integration with legacy systems where the screen has elements in the Hebrew language. The connection to Hebrew, right-to-left systems, is more challenging."
The Kryon RPA Platform sets the standard for secure, scalable and cost efficient robotic process automation management and optimization. It’s also among the most business-user friendly platforms on the market.
HelpSystems AutoMate is ranked 12th in Robotic Process Automation (RPA) with 9 reviews while Kryon RPA is ranked 13th in Robotic Process Automation (RPA) with 3 reviews. HelpSystems AutoMate is rated 7.8, while Kryon RPA is rated 9.4. The top reviewer of HelpSystems AutoMate writes "Great technical support, with lots of features added regularly and very good scalability capabilities". On the other hand, the top reviewer of Kryon RPA writes "The tool helps with speed to market, efficiency, and accuracy". HelpSystems AutoMate is most compared with UiPath, Microsoft Power Automate, Automation Anywhere (AA), Blue Prism and Red Hat Ansible Automation Platform, whereas Kryon RPA is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Software AG ARIS Robotic Process Automation. See our HelpSystems AutoMate vs. Kryon RPA report.
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