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Compare ExtraHop Reveal(x) for IT Operations vs. ManageEngine IT360

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks.""You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view.""We have the business activity monitoring, the map, and the MBI modules and they are all very good.""The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want.""Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs.""The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."

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"The most valuable features are security detections, perimeter detection, dashboards, and alerts."

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"The technical support is good.""It is easy to identify and collect information from all of the nodes on the network.""The product helps users stay on top of gaining insight into the active directory, permissions and security sets, and user group policy changes."

More ManageEngine IT360 Pros »

Cons
"Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French.""Improvements are needed in the area of cloud monitoring, as that's a newer feature.""During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier.""Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD.""I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things.""Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."

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"Network visibility is something that needs to be improved."

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"The product could use more intelligence, automation and general availability of product information.""We would like to have support for integration with ServiceDesk.""The ManageEngine features could improve to show graphs of the traffic and network utility."

More ManageEngine IT360 Cons »

Pricing and Cost Advice
"Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support.""Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons.""The pricing works out well for us, given our environment and where we are.""If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good.""Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."

More Centreon Pricing and Cost Advice »

"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."

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Questions from the Community
Top Answer: The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were… more »
Top Answer: Their licensing model is really easy. You have one license and you have access to all the features, compared to other… more »
Top Answer: There is room for improvement in the basic reporting. They provide reporting in PDF files but you cannot modify these… more »
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Comparisons
Also Known As
IT360
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Overview
The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.

The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting

With IT360 you will deliver services efficiently with maximum scalability. Service providers can now accurately manage the SLAs and release new services faster with features like Multi-tenancy, High Availability, Enterprise level systems and Datacenter monitoring, Remote site monitoring and Customer and site-specific dashboards.

Offer
Learn more about Centreon
Learn more about ExtraHop Reveal(x) for IT Operations
Learn more about ManageEngine IT360
Sample Customers
Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System
Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider25%
Wholesaler/Distributor5%
Government5%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider13%
Financial Services Firm8%
Government7%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider18%
Government10%
Healthcare Company6%
Company Size
REVIEWERS
Small Business50%
Midsize Enterprise14%
Large Enterprise36%
No Data Available
No Data Available
Find out what your peers are saying about Zabbix, Datadog, SolarWinds and others in Network Monitoring Software. Updated: November 2021.
554,873 professionals have used our research since 2012.

ExtraHop Reveal(x) for IT Operations is ranked 38th in Network Monitoring Software with 1 review while ManageEngine IT360 is ranked 36th in Network Monitoring Software with 3 reviews. ExtraHop Reveal(x) for IT Operations is rated 7.0, while ManageEngine IT360 is rated 9.0. The top reviewer of ExtraHop Reveal(x) for IT Operations writes "Good security detection and alerts, but we've had challenges with network visibility". On the other hand, the top reviewer of ManageEngine IT360 writes "Helps with managing the active directory but needs more intelligence and information availability". ExtraHop Reveal(x) for IT Operations is most compared with Cisco Stealthwatch, ThousandEyes, vRealize Network Insight, SolarWinds NPM and Dynatrace, whereas ManageEngine IT360 is most compared with Zabbix, Zenoss Service Dynamics, Auvik, Datadog and Accedian Skylight.

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