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DX Infrastructure Manager vs HelpSystems Intermapper comparison

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Featured Review
Find out what your peers are saying about DX Infrastructure Manager vs. HelpSystems Intermapper and other solutions. Updated: January 2022.
564,322 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want.""You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view.""The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query.""We have the business activity monitoring, the map, and the MBI modules and they are all very good.""Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs.""The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks.""In addition, the flexibility, customizability, and analytics of Centreon's dashboards are all very good. The dashboards help us see the whole network map, and that is quite valuable for us. In addition, the dashboards have helped to improve our visibility and ability to proactively ensure the right data is available at the right time... The flexibility has given us the ability to add in our own monitoring metrics and that has been quite interesting and very useful for us.""The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."

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"One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in the infrastructure. You also get alerts if something is happening in the network. There are many features and benefits. It is serving our customers in knowing exactly how their network is performing in terms of reliability. It also helps them in planning the capacity. They know how much bandwidth the branches are consuming.""Great out-of-the-box capability."

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"It's all today portal-based which is a good feature for us.""What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

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Cons
"I would like them to improve their documentation. When I faced some issues, I was looking for more documentation on the Internet. There is official documentation on Centreon's website, which sometimes is useful. Sometimes it is not very useful, as you cannot find the information or enough examples of configuration. The answer for me was to contact the support, who helped me, but I was not able to find all the information by myself on Centreon's website. A Centreon community or blog would be helpful.""During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier.""Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process.""Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD.""Improvements are needed in the area of cloud monitoring, as that's a newer feature.""Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French.""I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things."

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"The company has not kept pace with developments.""The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."

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"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.""It's a smaller solution so tools are not as advanced as you would find in a larger solution"

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Pricing and Cost Advice
  • "If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good."
  • "Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver."
  • "The pricing works out well for us, given our environment and where we are."
  • "Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."
  • "Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons."
  • "It is perfect and very cheap if you are a little company or startup. After that, it is quite expensive for a big company."
  • "I would like to see improvement in the licensing model. You can purchase X number of licenses, up to 1,000 devices or 1,000 instances. Your next batch is 2,000. But what if you only need, say, 1,200? The model could be changed a little bit."
  • More Centreon Pricing and Cost Advice →

  • "CAD $400,000 annually."
  • "Customers pay for the license and the support."
  • More DX Infrastructure Manager Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of… more »
    Top Answer: 
    We buy the Centreon solution and licenses for many projects and monitoring hosts. It is perfect and very cheap if you… more »
    Top Answer: 
    The solution’s customizable reports and dashboards for allowing management to see performance metrics is very well done… more »
    Top Answer: 
    One of the things that I like about DX Infrastructure is that the topology is good enough to see what is happening in… more »
    Top Answer: 
    The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the… more »
    Top Answer: 
    We offer products from Broadcom to our customers. We are only offering DX Spectrum, DX Infrastructure Manager, APM, and… more »
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    Comparisons
    Also Known As
    DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager
    Learn More
    Overview
    The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.

    CA UIM provides a single, unified platform that allows you to monitor your entire IT environment, both inside and outside the data center. It offers the ease-of-use and simplicity associated with point IT monitoring tools, featuring a unique powerful architecture with a lightweight footprint. At the same time, it delivers enterprise scalability and multi-tenancy that power some of the most complex infrastructures.

    HelpSystems software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

    With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

    Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

    Intermapper runs on Mac, Windows, and Linux.

    Monitor up to 500 devices free for 30 days by visiting https://www.helpsystems.com/cta/start-your-free-intermapper-trial. You can also get started with our free 10-device version: https://www.helpsystems.com/ct...

    Offer
    Learn more about Centreon
    Learn more about DX Infrastructure Manager
    Learn more about HelpSystems Intermapper
    Sample Customers
    Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
    CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex
    Greater Media Detroit, University of British Columbia, Don's Farm Supply
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider28%
    Wholesaler/Distributor6%
    Government5%
    REVIEWERS
    Financial Services Firm24%
    Healthcare Company14%
    Insurance Company12%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Computer Software Company35%
    Comms Service Provider14%
    Government7%
    Insurance Company6%
    VISITORS READING REVIEWS
    Computer Software Company27%
    Comms Service Provider15%
    Government8%
    Healthcare Company7%
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise13%
    Large Enterprise44%
    REVIEWERS
    Small Business21%
    Midsize Enterprise16%
    Large Enterprise64%
    No Data Available
    Find out what your peers are saying about DX Infrastructure Manager vs. HelpSystems Intermapper and other solutions. Updated: January 2022.
    564,322 professionals have used our research since 2012.

    DX Infrastructure Manager is ranked 30th in Network Monitoring Software with 2 reviews while HelpSystems Intermapper is ranked 36th in Network Monitoring Software with 2 reviews. DX Infrastructure Manager is rated 7.6, while HelpSystems Intermapper is rated 7.6. The top reviewer of DX Infrastructure Manager writes "Good out-of-the box capability but we feel the company is lagging in development". On the other hand, the top reviewer of HelpSystems Intermapper writes "It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting". DX Infrastructure Manager is most compared with Zabbix, DX Spectrum, Datadog, SCOM and SolarWinds NPM, whereas HelpSystems Intermapper is most compared with Meraki Dashboard, Zabbix, SolarWinds NPM, Fortinet FortiSIEM and PRTG Network Monitor. See our DX Infrastructure Manager vs. HelpSystems Intermapper report.

    See our list of best Network Monitoring Software vendors.

    We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.