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44,486 views|36,570 comparisons
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49,728 views|32,073 comparisons
Featured Review
Find out what your peers are saying about Datadog vs. Dynatrace and other solutions. Updated: January 2022.
564,322 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is sufficiently stable.""Datadog has given us near-live visibility across our entire cloud platform.""The most valuable feature of Datadog is its logs.""The visibility that it provides is valuable. It is helping in being proactive around incident management. It is helping us to be able to get more visibility into our customers' applications so that we can assist them at the application layer. We also provide them the infrastructure from an AWS standpoint. We are able to make sure that our customers are aware of certain critical things around the analytical piece of either the network or the application. We're able to call customers before they even know about the issue. From there, we can start putting together some change management processes and help them a bit.""I have found error reporting and log centralization the most valuable features. Overall, Datadog provides a full package solution.""The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment.""This is definitely a good product and I would consider them one of the leaders within the application monitoring and cloud monitoring space.""The ability to send notifications based on metadata from the monitor is helpful."

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"My primary use of the tool is to keep revenue coming into the business and to use it to help our business team in running their site analytics and web performance tools. They have things like Adobe Analytics that provide them with one layer of data. We use Dynatrace as another railroad metric to both confirm the Adobe Analytics data and enhance it in certain places where Adobe won't give us the answers that we need. In terms of metrics, we've had roughly about 120,000 unique sessions per hour on our website. So, we're capturing a lot of session data and real user data, and all of that data is kept in user sessions. We can look this information up by user ID to tag any given session that we want to find by date/client. E.g., if the user said that they had an issue last Thursday at 11:00 PM, then we can just do a search on their email address, go through all their sessions, and find the one that they mentioned, then dig directly into that one.""In my experience, Dynatrace is scalable.""Dynatrace has reduced our total headcount in operations and the mean time to detect and resolve problems. As a result, those challenging offline times are much shorter, if not non-existent, because of this solution.""The solution can be deployed quickly on-prem. Once it's deployed, you can use discovery and review the process and service on this application.""The solution's ability to assess the severity of anomalies based on the actual impact to users and business KPIs is great. It's exactly what we need. The severity impact is based on the users, the availability, and the impact it has on your business.""Dynatrace is a single platform. It has all these different tools but they are actually all baked into the OneAgent technology. Within that OneAgent... you have the different tool sets. You have threat analysis, memory dumps, Java analysis, the database statements, and so on. It's all included in this OneAgent. So the management is actually quite easy.""Dynatrace helped us with root cause analysis of poor performing components of our applications.""The Session Replay not only allows us to watch the user in 4K video, but to see the individual steps happening behind the scenes, from a developer perspective. It gives us every single step that a user takes in a session, along with the ability to watch it as a video playback. We can see each call to every server as the user goes through the site. If something is broken or not running optimally, it's going to come up in the Session Replay."

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Cons
"The incident management beta looks promising, but it is still missing the ability to automatically create incidents based on certain alerts.""Datadog lacks a deeper application-level insight. Their competitors had eclipsed them in offering ET functionality that was important to us. That's why we stopped using it and switched to New Relic. Datadog's price is also high.""I found the solution to be stable, I did not experience any bugs or glitches. However, some of the managing team did.""It would be ideal if the product offered a bit more monitoring from our dashboard.""It can have an artificial intelligence component. Even though I can seamlessly look at end-to-end security, it would be better to have alerts and notifications powered by an AI engine. I am not sure if they have an AI component. We have not reached out to them or looked at it, but this is something that I keep on talking about within our company in terms of features. Such a feature would be good to have, and it would further optimize my Security Ops team's abilities.""I'd like to see better pricing and more integration in the next release.""We have recently had a number of issues with stability and delays on logging, monitoring, metric evaluation, and alerts.""Datadog has a lot of documentation, but a lot of that documentation assumes you know how the service works, which can lead to confusion."

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"We'd like it to be more user-friendly, which, in our case, might be a big ask as we have a fairly complex environment.""I would like more flexible data export functions and APIs. The end user experience data is very useful to the solutions team to determine actual system usage and misuse. Flexible, easier data APIs would allow us to export the data more easily to other analytics platforms to enable this analysis as well as enable storage of this data for longer term analysis since DynaTrace only holds user data for 35 days.""There continues to be some opportunity to expose the infrastructure from a broader reporting standpoint. Overall, the opportunity is in the reporting capability and the ability to more flexibly expose or pivot the data for deeper analysis. Oftentimes, the solution is good at looking narrowly at information, but when you want to broaden that perspective, that's where the challenges come in. At this point, it requires the export of data to external systems to do this.""The flexibility when it comes to integrating with other tools is very low.""Dynatrace could be improved by having a fully functional applications and infrastructure monitoring feature. Their existing stack, which is SNMP-based, does not have full infrastructure monitoring, whereas if we compare it with other solutions like New Relic or Datadog, they have moved into infrastructure monitoring. The second improvement I would suggest is in regards to the cost. So far, Dynatrace is the most expensive APM that we sell, even compared to New Relic. I think they can improve a little bit in terms of the license pricing.""For the user, for the customer, they expect a solution to be not so expensive.""The solution could improve by allowing more dashboards customization. This would allow us to monitor the metric better.""It's not really user friendly. You need to go through a certain type of training."

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Pricing and Cost Advice
  • "It didn't scale well from the cost perspective. We had a custom package deal."
  • "The price is better than some competing products."
  • "Pricing is somewhat affordable compared to other solutions but in order to really lower the costs of other products you need to plan very carefully your resources usage, otherwise, it can get expensive real quick."
  • "It is easy to run up a large bill, so become familiar with the cost of each piece of your bill and use the metrics they supply to estimate and monitor your bill."
  • "Pricing seemed easy until the bill came in and some things were not accounted for."
  • "The cost is high and this can be justified if the scale of the environment is big."
  • "My advice is to really keep an eye on your overage costs, as they can spiral really fast."
  • "If you do your homework, you'll find that if you're really concerned with cost, it's good."
  • More Datadog Pricing and Cost Advice →

  • "It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required."
  • "It's understandable to do a smaller scale initial evaluation. However, as you identify the product value, don't hesitant in your scope and scale to maximize the initial investment and your opportunity to do a bulk investment of the product."
  • "The solution has saved us money through the consolidation of tools. With a hybrid landscape, we had multiple tools. When we consolidated, we removed four or five other monitoring tools with one. For the last ROI calculation that I did, Dynatrace was saving us up to $500,000 per year."
  • "If there are no corporate requirements to run Dynatrace Managed (operating it yourself), I would definitely go for the size option. For small and medium-sized companies, the size option is probably the cheapest one. You don't need to look into operating it. You don't need to run hardware. It is pay as you go."
  • "We license it for two environments, typically all of production and all of one lower environment, usually our staging environment. If there is a downside to Dynatrace, the only thing I can think of would be the cost. If it were cheaper, I'd have it in all my environments. I don't think they're charging more than it's worth, by any means. It's just that good software costs money."
  • "It is quite costly. Dynatrace was the most expensive, compared to the other products we looked at. But it was also a lot better. If you want value for your money, Dynatrace is the way to go."
  • "The only limitation with scaling to cloud-native environments is licensing. It all depends on how many DEM units you're willing to license. The more of DEM units that you purchase, the more user data you can collect."
  • "Consider volume because that is where you will get the most benefit. Doing a point solution is not cost-effective."
  • More Dynatrace Pricing and Cost Advice →

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    Answers from the Community
    Netanya Carmi
    author avatarreviewer1352679 (IT Technical Architect at a insurance company with 5,001-10,000 employees)
    Real User

    We also selected Dynatrace but for different reasons.  


    We were looking for a solution that integrated user experience to backend systems. The RUM data captured by Dynatrace and integration to the transaction trace is phenomenal.  


    Datadog was lacking in the APM space when we evaluated and was very limited specifically in real user monitoring.  


    I've seen an early preview of Dyantrace's latest logging capabilities and can say I'm very excited, to say the least.  The solution is automated and traced. For a comprehensive solution to improve observability and reduce outage times we are very happy with Dynatrace.

    Questions from the Community
    Top Answer: 
    With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good core… more »
    Top Answer: 
    Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network… more »
    Top Answer: 
    The solution is sufficiently stable.
    Top Answer: 
    While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire stack. Both production and Dev/Test. I find it to be quite superior to anything else… more »
    Top Answer: 
    Dynatrace has reduced our total headcount in operations and the mean time to detect and resolve problems. As a result, those challenging offline times are much shorter, if not non-existent, because of… more »
    Top Answer: 
    There's a perception that Dynatrace's value could be questioned, but this is down to a lack of due diligence on the front end. When done right, this product always gives good ROI and total cost of… more »
    Ranking
    2nd
    out of 13 in AIOps
    Views
    44,486
    Comparisons
    36,570
    Reviews
    23
    Average Words per Review
    518
    Rating
    8.4
    1st
    out of 13 in AIOps
    Views
    49,728
    Comparisons
    32,073
    Reviews
    34
    Average Words per Review
    1,237
    Rating
    8.9
    Comparisons
    Learn More
    Overview
    Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

    Dynatrace has redefined how you monitor today’s digital ecosystems. AI-powered, full stack and completely automated, it’s the only solution that provides answers, not just data, based on deep insight into every user, every transaction, across every application. More than 8,000 customers use Dynatrace to optimize customer experiences, innovate faster and modernize IT operations with absolute confidence.

    Offer
    Learn more about Datadog
    Learn more about Dynatrace
    Sample Customers
    Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
    Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
    Top Industries
    REVIEWERS
    Computer Software Company19%
    Financial Services Firm15%
    Comms Service Provider8%
    Real Estate/Law Firm8%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider18%
    Financial Services Firm8%
    Media Company5%
    REVIEWERS
    Financial Services Firm31%
    Insurance Company10%
    Retailer7%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider16%
    Financial Services Firm12%
    Insurance Company7%
    Company Size
    REVIEWERS
    Small Business48%
    Midsize Enterprise24%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise14%
    Large Enterprise59%
    REVIEWERS
    Small Business14%
    Midsize Enterprise13%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise16%
    Large Enterprise64%
    Find out what your peers are saying about Datadog vs. Dynatrace and other solutions. Updated: January 2022.
    564,322 professionals have used our research since 2012.

    Datadog is ranked 2nd in AIOps with 26 reviews while Dynatrace is ranked 1st in AIOps with 38 reviews. Datadog is rated 8.4, while Dynatrace is rated 8.8. The top reviewer of Datadog writes "Provides insightful analytics and good visibility that assist with making architectural decisions". On the other hand, the top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". Datadog is most compared with Splunk, ELK Logstash, New Relic APM, Azure Monitor and Amazon CloudWatch, whereas Dynatrace is most compared with AppDynamics, Splunk, New Relic APM, Azure Monitor and Elastic APM. See our Datadog vs. Dynatrace report.

    See our list of best AIOps vendors and best Application Performance Management (APM) vendors.

    We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.