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Cisco Umbrella vs Zscaler Internet Access comparison

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Featured Review
Find out what your peers are saying about Cisco Umbrella vs. Zscaler Internet Access and other solutions. Updated: January 2022.
563,327 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features of this solution are the Web Filtering and the APT.""It analyzes the domain security helps us implement the securest policy.""Cisco Umbrella is a totally different solution. They are the first to come up with this idea of security. It's a totally new concept of security for everybody, for every time, real time, perfectionism.""The solution is very easy to manage. We found the initial setup, for example, to be quite simple.""Web proxy adds an effective layer for security.""The solution is extremely stable. It has excellent performance.""The most valuable feature is the ability to block users from reaching places that they should not even try to reach has been a boon.""The most valuable feature is the website protection capabilities because it prevents end-users from entering bad sites that potentially have malware or could be used for phishing."

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"The security is excellent.""We don't have to buy equipment to use it. And when our engineers set it up on our side, we just configured a few settings and we were in.""The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go.""The VPN is valuable, as the whole technology is very different from a traditional VPN.""Zscaler Internet Access protects using data loss prevention. If you have a CASB exposing your cloud out into the network, then Zscaler Internet Access will go ahead and control that unknown cloud application in the CASB, protecting it. There is also data detection with exact data match. This improves the data coming into your cloud so you are protecting it.""Zscaler Internet Access has helped us reduce the time that we spend managing security policies by about four hours a week. We can use this time to focus on other things, especially the IT team.""For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances and moving more toward cloud-based solutions. Zscaler is a good fit for our strategy. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."

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Cons
"Data reporting could be improved.""The reporting could be improved by way of the information that's displayed. For example, when you pull a report, it shows an internal employee going to many websites, but you can spin that right down by saying a lot of it is being cached.""Actually, we recently switched over to Zscaler because it has more features and it's more scalable than Cisco Umbrella.""The pricing could always be a little bit better.""Cisco Umbrella should introduce an on-premises device.""We would like to see the enhancements made to the EDR, as we see features that are running endpoint management.""It should have more integrations with multiple end user OEMs.""This solution does not give us full, 360-degree protection."

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"I would like to see more training and video documentation.""An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it.""One thing that they could improve is the ability to import rules from other platforms.""They could provide more time for the onboarding the training of an IT person.""The reporting functionality could be a bit easier to use. There is a reporting function, but it's quite hard to do any good reporting, from a user-management perspective. For example, if a department manager wants to know how his department is using the web, there is a way to get the data, but it's quite cumbersome to get it and show it well. And that's true for comparing between departments.""I don't know whether it's Zscaler or not, however, sometimes I can't access my time management. I need to wait and try again a few hours later. Typically, if I let some time pass, I can access it again.""There are a few features that are not compatible with the Azure cloud."

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Pricing and Cost Advice
  • "I am not sure, I don't have the numbers in front of me, but I think it's $1.00 or so per device/month."
  • "Cisco uses subscription models for the pricing and there are three subscription plans."
  • "The licensing part for Umbrella is really flexible."
  • "There are three models for licensing with different feature sets."
  • "I think it's worth the money."
  • "The price of Cisco Umbrella is a little higher than similar solutions, like Gateway."
  • "The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower."
  • "There is a subscription cost."
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  • "The pricing is fair based on its competitive market."
  • "The price is competitive. It's not cheap and it's not expensive."
  • More Zscaler Internet Access Pricing and Cost Advice →

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    Answers from the Community
    Netanya Carmi
    author avatarreviewer1535313 (Executive at a computer software company with 11-50 employees)
    Reseller

    I would widen my options to include Netskope. 


    Tech support is far better should or if you require it, deployment is much faster, and integrations with API's is better than either of the other two.

    author avatarJohn Okunade
    Real User

    Fantastic points you have highlighted Leah. The DNS functionality of the Umbrella. 


    I think the functionality I love about Umbrella is that it's an enterprise solution providing web security for both on-prem and mobile users. Being a cloud solution centralized management of the solution is made easy. Thank you, Cisco.

    Questions from the Community
    Top Answer: 
    Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security… more »
    Top Answer: 
    Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native solution, unifying multiple features like DNS-layer security, threat… more »
    Top Answer: 
    I like that it integrates with the infrastructure. I also like the kind of data and intelligence that's built-in. It helps create innovative reports for security.
    Top Answer: 
    We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify and manage cloud applications, protecting your sensitive data from exfiltration.… more »
    Top Answer: 
    We don't have to buy equipment to use it. And when our engineers set it up on our side, we just configured a few settings and we were in.
    Top Answer: 
    The price is competitive. It's not cheap and it's not expensive.
    Ranking
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    35,245
    Reviews
    25
    Average Words per Review
    476
    Rating
    8.4
    Views
    39,150
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    31,542
    Reviews
    5
    Average Words per Review
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    Rating
    8.8
    Comparisons
    Also Known As
    OpenDNS
    ZIA
    Learn More
    Overview

    OpenDNS provides easy-to-implement Internet navigation and Web security solutions for families, schools, governmental organizations and businesses of all sizes. The services provided by OpenDNS increase the speed of navigating websites and prevent unintended access to phishing and malware sites as well as to any Web content that you configure to be restricted.   

    Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering. Delivered in the cloud, Zscaler includes award-winning web security integrated with our robust network security platform that features advanced threat protection, real-time analytics and forensics. You'll get protection across every user, location and device, including laptops, smartphones, tablets and Internet of Things devices.

    For more details: 
    https://www.zscaler.com/produc...

    Offer
    Learn more about Cisco Umbrella
    Learn more about Zscaler Internet Access
    Sample Customers
    Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
    Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
    Top Industries
    REVIEWERS
    Financial Services Firm16%
    Consumer Goods Company9%
    Comms Service Provider9%
    Security Firm6%
    VISITORS READING REVIEWS
    Comms Service Provider27%
    Computer Software Company26%
    Financial Services Firm6%
    Government5%
    REVIEWERS
    Comms Service Provider27%
    Media Company9%
    Pharma/Biotech Company9%
    Engineering Company9%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Comms Service Provider24%
    Financial Services Firm6%
    Government5%
    Company Size
    REVIEWERS
    Small Business39%
    Midsize Enterprise25%
    Large Enterprise36%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise19%
    Large Enterprise65%
    REVIEWERS
    Small Business45%
    Midsize Enterprise10%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise13%
    Large Enterprise73%
    Find out what your peers are saying about Cisco Umbrella vs. Zscaler Internet Access and other solutions. Updated: January 2022.
    563,327 professionals have used our research since 2012.

    Cisco Umbrella is ranked 1st in Secure Web Gateways (SWG) with 31 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 7 reviews. Cisco Umbrella is rated 8.4, while Zscaler Internet Access is rated 8.8. The top reviewer of Cisco Umbrella writes "Segmenting email and web proxy features stand out but missing pieces leave holes to be filled". On the other hand, the top reviewer of Zscaler Internet Access writes " AI decision-making on quarantined documents reduces manual work". Cisco Umbrella is most compared with Microsoft Defender for Cloud Apps, Infoblox Advanced DNS Protection, Prisma SaaS by Palo Alto Networks, Palo Alto Networks DNS Security and Fortinet FortiGate SWG, whereas Zscaler Internet Access is most compared with Netskope CASB, Prisma SaaS by Palo Alto Networks, Microsoft Defender for Cloud Apps, Palo Alto Networks WildFire and Fortinet FortiGate. See our Cisco Umbrella vs. Zscaler Internet Access report.

    See our list of best Secure Web Gateways (SWG) vendors and best Internet Security vendors.

    We monitor all Secure Web Gateways (SWG) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.