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Cisco Finesse vs Genesys Cloud comparison

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Cisco Finesse Logo
441 views|349 comparisons
Genesys Cloud Logo
5,558 views|5,092 comparisons
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Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
Ranking
5th
Views
441
Comparisons
349
Reviews
0
Average Words per Review
0
Rating
N/A
1st
Views
5,558
Comparisons
5,092
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Overview

Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
Offer
Learn more about Cisco Finesse
Learn more about Genesys Cloud
Sample Customers
ZEISS
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
VISITORS READING REVIEWS
Computer Software Company17%
Comms Service Provider17%
Government10%
Retailer9%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Media Company9%
Financial Services Firm6%

Cisco Finesse is ranked 5th in Contact Center Platforms while Genesys Cloud is ranked 1st in Contact Center Platforms. Cisco Finesse is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Cisco Finesse is most compared with Amazon Connect, Cisco Webex Contact Center and Avaya IX Contact Center, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and 8x8 Contact Center.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.