We changed our name from IT Central Station: Here's why

Cisco Finesse vs Cisco Webex Contact Center comparison

Cancel
You must select at least 2 products to compare!
Cisco Finesse Logo
441 views|349 comparisons
Cisco Webex Contact Center Logo
1,450 views|1,215 comparisons
Ranking
5th
Views
441
Comparisons
349
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,450
Comparisons
1,215
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CC-One, BroadSoft CC-One
Learn More
Overview

Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

Offer
Learn more about Cisco Finesse
Learn more about Cisco Webex Contact Center
Sample Customers
ZEISS
AON, Office Depot, American Red Cross
Top Industries
VISITORS READING REVIEWS
Computer Software Company17%
Comms Service Provider17%
Government10%
Retailer9%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company19%
Media Company7%
Financial Services Firm5%

Cisco Finesse is ranked 5th in Contact Center Platforms while Cisco Webex Contact Center is ranked 4th in Contact Center as a Service (CCaaS). Cisco Finesse is rated 0.0, while Cisco Webex Contact Center is rated 0.0. On the other hand, Cisco Finesse is most compared with Amazon Connect, Genesys Cloud and Avaya IX Contact Center, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Five9, Genesys Cloud, Avaya IX Contact Center and 8x8 Contact Center.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.