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Cisco CCX vs Mitel Contact Center Solutions comparison

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Cisco CCX Logo
1,857 views|1,623 comparisons
Mitel Contact Center Solutions Logo
673 views|596 comparisons
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Views
673
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596
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Also Known As
CCX
Contact Center Solutions
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
Mitel Contact Center Solutions contact center application that helps your business to empower customers with self-service capabilities and leverage the power. Core Platforms include: MiContact Center Office designed for the MiVoice Office 250 (formerly MiVoice Office) platform, is an entry-level solution for contact centers or workgroups with up to 100 agents. MiContact Center Business is a multichannel and cloud-ready solution designed to power customer-centric organizations with up to 1,200 agents. MiContact Center Enterprise (formerly MiContact Center Solidus) is built for the MiVoice MX-ONE platform and also supports 3rd party communication servers (Cisco formally tested) and mixed estate environments. MiContact Center Enterprise is an all-in-one contact center with a single software stream for seamless growth, feature extension and deployment flexibility. Supporting up to 1,500 agents on a single system, MiContact Center Enterprise scales to 15,000 concurrent agents in a network under a resilient environment.
Offer
Learn more about Cisco CCX
Learn more about Mitel Contact Center Solutions
Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Centrinex, eNerds, Food for the Poor, Aerial Capital Group, The City of Charles Sturt, Subaru Canada, Canary Wharf, Niko Group, London Borough of Enfield, MedQuist, Iconstruye, Twente Region, Hand Picked Hotels, East Midlands Ambulance Service, HotelBeds
Top Industries
VISITORS READING REVIEWS
Comms Service Provider31%
Computer Software Company24%
Healthcare Company7%
Government5%
VISITORS READING REVIEWS
Comms Service Provider32%
Computer Software Company23%
Government5%
Energy/Utilities Company5%

Cisco CCX is ranked 2nd in Contact Center Infrastructure while Mitel Contact Center Solutions is ranked 5th in Contact Center Infrastructure. Cisco CCX is rated 0.0, while Mitel Contact Center Solutions is rated 0.0. On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Five9, Cisco CVP and Genesys PureConnect, whereas Mitel Contact Center Solutions is most compared with Aastra Solidus eCare, Genesys Cloud, Five9, NEC UNIVERGE UC&C Contact Center and Cisco Contact Center Enterprise.

See our list of best Contact Center Infrastructure vendors.

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