Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.
Cisco CCX is ranked 2nd in Contact Center Infrastructure while Genesys PureConnect is ranked 4th in Contact Center Infrastructure. Cisco CCX is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Five9 and Cisco CVP, whereas Genesys PureConnect is most compared with Genesys Cloud, 3CX Live Chat, Digium Asterisk, Kamailio SIP Server and Calabrio WFM.
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