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Cisco CCX vs Genesys PureConnect comparison

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Cisco CCX Logo
1,857 views|1,623 comparisons
Genesys PureConnect Logo
878 views|715 comparisons
Ranking
Views
1,857
Comparisons
1,623
Reviews
0
Average Words per Review
0
Rating
N/A
Views
878
Comparisons
715
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CCX
Interactive Intelligence Customer Interaction Center, CIC
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Offer
Learn more about Cisco CCX
Learn more about Genesys PureConnect
Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
VISITORS READING REVIEWS
Comms Service Provider31%
Computer Software Company24%
Healthcare Company7%
Government5%
VISITORS READING REVIEWS
Comms Service Provider29%
Computer Software Company26%
Financial Services Firm10%
Insurance Company8%

Cisco CCX is ranked 2nd in Contact Center Infrastructure while Genesys PureConnect is ranked 4th in Contact Center Infrastructure. Cisco CCX is rated 0.0, while Genesys PureConnect is rated 0.0. On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Five9 and Cisco CVP, whereas Genesys PureConnect is most compared with Genesys Cloud, 3CX Live Chat, Digium Asterisk, Kamailio SIP Server and Calabrio WFM.

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.