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Cisco CCX vs Cisco CVP comparison

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Cisco CCX Logo
1,857 views|1,623 comparisons
Cisco CVP Logo
282 views|246 comparisons
Ranking
2nd
out of 15 in IVR Systems
Views
1,857
Comparisons
1,623
Reviews
0
Average Words per Review
0
Rating
N/A
4th
out of 15 in IVR Systems
Views
282
Comparisons
246
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
CCX
CVP
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Cisco
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Overview
Cisco Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI). Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based self‑service and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
Offer
Learn more about Cisco CCX
Learn more about Cisco CVP
Sample Customers
Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
Sony Marketing (Japan) Inc.
Top Industries
VISITORS READING REVIEWS
Comms Service Provider31%
Computer Software Company24%
Healthcare Company7%
Government5%
VISITORS READING REVIEWS
Comms Service Provider30%
Computer Software Company25%
Government7%
Media Company7%

Cisco CCX is ranked 2nd in IVR Systems while Cisco CVP is ranked 4th in IVR Systems. Cisco CCX is rated 0.0, while Cisco CVP is rated 0.0. On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Five9, Nuance IVR and Verint Vovici, whereas Cisco CVP is most compared with Nuance IVR.

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