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Featured Review
Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic APM and other solutions. Updated: November 2021.
552,695 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization.""The solution has a very good business event manager tool.""I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.""The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."

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"The simplicity of the dashboard is very good.""The VPN is one of the solution's most valuable features for us.""The most valuable feature is application monitoring.""The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""It does everything we wanted it to do.""End-user Synthetics and monitoring are very good.""Working with the solution is very easy. It's user-friendly."

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Cons
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions.""It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.""The solution is overly complex."

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"How granular I could go down at looking at certain data, especially related to the operations, is limited.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""They should bring the pricing down to be more competitive.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""It is very difficult to award the service level cycles at an endpoint level.""The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop.""It would be nice if there were pre-made dashboards.""The deployment process could be improved."

More New Relic APM Cons »

Pricing and Cost Advice
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable.""The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

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"The price was one of the reasons we chose this solution.""This is an expensive tool.""The price depends on how many agents you want.""I think the pricing is reasonable."

More New Relic APM Pricing and Cost Advice »

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Questions from the Community
Top Answer: I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script… more »
Top Answer: The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to… more »
Top Answer: I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and… more »
Top Answer: There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
Top Answer: The simplicity of the dashboard is very good.
Ranking
Views
11,639
Comparisons
6,453
Reviews
3
Average Words per Review
1,212
Rating
8.7
Views
17,774
Comparisons
12,811
Reviews
8
Average Words per Review
556
Rating
8.5
Comparisons
Also Known As
ProactiveNet, TrueSight Operations Management
New Relic Mobile
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Overview

TrueSight Operations Management is a broad ITOM solution that delivers performance monitoring, event management, end user experience management, AIOps use cases and automated remediation and ticketing . It deploys machine learning and analytics to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster across complex, hybrid environments. TrueSight Operations Management provides a converged view of application and infrastructure performance across physical, virtual, multi-cloud and container environments. With visibility into web, mobile, and on-premises applications, TrueSight provides the insight IT operations needs to deliver high-quality digital services quickly and effectively enough to keep pace with business demands. TrueSight helps IT to ensure that the applications and services that drive the business continue to perform optimally by examining operational norms, automatically revealing abnormalities, measuring service impact, and proactively identifying risk.

New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

Offer
Learn more about BMC TrueSight Operations Management
Learn more about New Relic APM
Sample Customers
Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
Top Industries
REVIEWERS
Comms Service Provider30%
Healthcare Company20%
Manufacturing Company20%
Financial Services Firm10%
VISITORS READING REVIEWS
Computer Software Company40%
Comms Service Provider15%
Government7%
Financial Services Firm7%
REVIEWERS
Financial Services Firm19%
Media Company12%
Computer Software Company12%
Manufacturing Company8%
VISITORS READING REVIEWS
Computer Software Company31%
Comms Service Provider19%
Financial Services Firm7%
Media Company5%
Company Size
REVIEWERS
Small Business48%
Midsize Enterprise9%
Large Enterprise42%
REVIEWERS
Small Business39%
Midsize Enterprise30%
Large Enterprise32%
VISITORS READING REVIEWS
Small Business21%
Midsize Enterprise16%
Large Enterprise63%
Find out what your peers are saying about BMC TrueSight Operations Management vs. New Relic APM and other solutions. Updated: November 2021.
552,695 professionals have used our research since 2012.

BMC TrueSight Operations Management is ranked 11th in Application Performance Management (APM) with 4 reviews while New Relic APM is ranked 5th in Application Performance Management (APM) with 8 reviews. BMC TrueSight Operations Management is rated 8.6, while New Relic APM is rated 8.6. The top reviewer of BMC TrueSight Operations Management writes "Monitors a mix of on-prem and cloud, and predictive alerts help maintain availability". On the other hand, the top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Splunk, SolarWinds Server and Application Monitor and Moogsoft, whereas New Relic APM is most compared with Datadog, Dynatrace, Splunk and Azure Monitor. See our BMC TrueSight Operations Management vs. New Relic APM report.

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We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.