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Question: RPA Governance and Business Continuity requirements for a large multi-national corporate financial services provider
Answer: @reviewer1356150 @Nilesh Pawar @reviewer1390509 @Alex Yuan @Hayaa Kayasseh you've all recently written reviews for one of these products. Do you have any insight to share with @reviewer1373997 about governance and business continuity requirements for these products?
Featured Review
Find out what your peers are saying about Blue Prism vs. UiPath and other solutions. Updated: November 2021.
554,873 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The entire tool is valuable because it is an enterprise tool. It is on par with other tools like Automation Anywhere or UiPath with the OCR/ICR facilities, analytics, and the entire package for enterprise-level security. It has the highest level of security as compared to any other tool.""The development interface is quite easy to work with.""One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms.""One key feature is the workflow design is able to be customized according to the way that you want the automation to work.""It has a centrally managed infrastructure, and it is secure. Our client was using it because of its ease of use. They had already identified some workflows that were trained on Blue Prism RPAs. It was much more convenient for them to preselect Blue Prism as compared to other vendors.""I like the cloud features such as IADA and Decipher.""Blue Prism is stable enough.""Mostly we use the Design Studio to develop the automation. It's great. We put them into deployment and have the automated process running. It's essentially the Design Studio for Blue Prism and the entire methodology of delivery that is the most useful or valuable to us."

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"The two reasons that we went with UiPath were, one, the learning curve, and, two, the community edition of UiPath, which had everything we needed to dig into the solution. Whereas with the other companies, there wasn't that option. With Blue Prism, for example, we had to buy a license in order to check whether the tool was going to work for us.""They have recently come up with new features, like Document Understanding and AI fabric, which we have also started to use. These are helping us a lot with unstructured data extraction from invoices.... This is a great feature which is built-in.""We are using the solution's selector technology for UI automation. That is the most important feature for us. For example, one of the applications in our company is being updated day by day, by the development team. We use selector to make it dynamic.""At my previous company, in the best scenario, we removed almost 200 hours per month of client usage, making it automated with almost zero errors. So, about 32 employees were freed up from their work per month, and now there are only two. This has enabled employees to focus on higher-value work that involves human-base interaction. This saved the client money and provided a recruitment benefit.""The most important and valuable feature of UiPath is the ease of creating automations. It's a workflow-based model. End-to-end coverage is, no doubt, very important, because when you use a fragmented solution, the overall process flow becomes shaky. UiPath has the required capabilities to create an end-to-end solution for a business case.""Computer Vision using Microsoft and Tesseract are pretty useful.""The community is what I like most in UiPath and I think that without it, the solution would be hard to learn like Blue Prism was in its earlier years.""UiPath Studio's UI automation activities help me in easily developing automation. It is difficult for RPA developers to write complex code because no one knows everything about all automation areas. For UI automation, it is not mandatory for a developer to know how to write the code for the element on the screen that needs to be clicked or typed into. The UI automation packages of UiPath provide built-in activities, and developers can directly drag and drop and indicate the element on the screen that needs to be clicked or typed into."

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Cons
"Developing is more time consuming than with other products.""The control room is still the desktop version, which restricts access. You can't really access it from anywhere.""I don't like that it is so limited, anything that you do feels limited in your capabilities.""They have OCR technology, but it's not that great.""They cannot do assisted automation. That is a drawback because that technology is very old now.""The initial setup and deployment could be simplified.""It's not very easy to use. There is some learning curve that you need to manage as an individual.""The domain in regards to cognitive abilities and the use of processing activity needs improvement. They have added this capability, but that's not really big in the public. It is more also available for gold partners. So they should improve the user activity for the public or even the regular customer."

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"I would like to see improvements made in OCR, Captcha Automation, and PDF extraction.""Building automations can be difficult at times with some of the activity packages and documentation being out of date, but we have a TAM that we work with that is very helpful in making sure that RRGs are known and that we get the results within the UiPath structure.""I've struggled a lot with automating Citrix applications with UiPath.""They could always continue to add new features, however, I don't have anything specific in mind right now.""It is a little confusing at first. I came from Blue Prism where you have one dashboard and very little jumping back and forth. In Orchestrator, you have menus, and there is a lot of jumping between tabs and sub-tabs to get to the specific information, but once you learn that, it is pretty intuitive. There is just that initial learning curve if you're coming from another system. Blue Prism does everything in the one pane, and even though UiPath is neatly laid out, you just got to learn how they laid it out.""The pricing for Orchestrator and unattended robots could use improvement. If we plan to roll out and implement more robots, then perhaps lower costs on Orchestrator and unattended robots would make adoption even easier.""Between version 19 and version 20, the orchestrator tool interface has changed a lot. It totally changed. The menu changed, the place of the button changed. It took me a week to understand and to make myself used to this new interface.""The graphics could always be improved."

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Pricing and Cost Advice
"Blue Prism is less expensive than some of the other RPA solutions.""The billing is on a yearly basis. They send us the bill every year. My business unit is billed by the technology team, so I don't know exactly how much they pay. In my business unit, we have our first-year license costs, and then we have our ongoing costs. Our bots cost projected per license is $8,600. Our projected support cost for every year is about $38,000. Our operation agent costs anywhere between $50,000 to $55,000, so the saving is there, but it is still kind of expensive for us, but I'm looking at it from the technology kind of billing us for it. This is the cost that we have for our technology team, which is different from the licensing of Blue Prism.""I don't have an idea about Blue Prism, but I have an idea about UiPath. UiPath is scaling its business in different products. It has got products for intelligent document processing (IDP) to test or log integrations for chatbots. If you want to work on something like a true test automation, you have to buy a test book. In such cases, they have a predefined way of working with, implementing, or running things. This is where I see that UiPath might be a bit costly or expensive when compared to Blue Prism because UiPath charges for each and every product.""In the Philippines, fewer companies are using Blue Prism because of its cost. I don't know the price, but I know that its price is higher than UiPath.""We have a three-year contract that is paid on a yearly basis.""The pricing is really good for an enterprise-level solution. It's quite scalable and it's quite comparable with the market.""Blue Prism has a really simple licensing model, where the licenses are not confusing and there are no hidden costs the way there are in UiPath.""Blue Prism is quite costly."

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"The price and setup costs need to be supported by a strong business case.""This solution is not cheap but the price is worth it because by following the documentation and using the support, you get good robotic processes that are stable.""The initial investment cost is expensive, but I promise you guys this will be very helpful as we can easily automate applications and our productivity has increased.""It is very costly to implement RPA. However, I think the benefits outweigh the costs over a long-term period.""The price of UiPath is higher than competitors, although the cost depends on what functionality and tools you require""It is pricey at the beginning, but we'll have to see going forward what we get for the tools. It is always expensive to buy a really nice car and not drive it very far and very much. So, it is about utilization.""The licensing is close to optimum; however, there is room for improvement in both the cost and flexibility of the licenses.""Licensing is quite complex, and sometimes that's true even when we have to explain it to our customers. There may not be a way to do it more simply."

More UiPath Pricing and Cost Advice »

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Answers from the Community
Anonymous User
author avatarreviewer1137633 (RPA Lead Architect and Manager at a financial services firm with 501-1,000 employees)
Reseller



For any RPA tool it required have a generic /universal governance model where 


1. sponsor or Head of RPA implementation


2. Business analysts


3.Architects(solution/technical)


4.Developers ( Full stack - Build, Test and SIT)


5.Scrum master or Sprints head or Project manager


6. QA ( Test automation) - optional


Above generic governance model/structure roles for handling any kind of RPA process.



One proven way to implement centralized automation management is via a CoE. The best practices of Robotic Process Automation states that the use of bots doesn’t increase negative risks for the organization in the development of reusable solutions. The responsibilities of a Centre of Excellence will depend on the exact governance model used. The most common activities include the following:



  1. Drive RPA in the business, training teams, and increasing awareness of RPA in those.

  2. Calculate the criticality and quality of the developed solutions, ensuring the application of best practices.

  3. Monitor the operation of bots and guarantee that execution SLAs (service-level agreement) are met.

  4. Follow and report the main development stages.

  5. Guarantee the execution of established governance processes.

  6. Guarantee the continual improvement of processes and tools.



Business Continuity Requirements:


To have backup or disaster recovery machines for the critical RPA processes with load balancing using central orchestration in different clusters.


For any of the RPA there is orchestration tool which handles all the initiation and processing from one location have it maintained well from risks and disasters with load balancing.


This will helps in business continuity.



Questions from the Community
Top Answer: Hello Netanya, it depends on your needs and your expertise.  In my humble opinion you can start a big RPA project implementation with Blue Prism which is stable and mature software, in order to… more »
Top Answer: I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and left in 2019 when there were 3K+. I'm a big believer in the product, leadership… more »
Top Answer: Technical support has been responsive when we have needed their assistance.
Top Answer: I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages that you can integrate into your project that is specifically made to work with… more »
Top Answer: Yes, Attended Bots  which can run without centralized control Module. RPA Tools like Automation Anywhere, uiPath ,Power Automation they do support this.
Top Answer: Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌ ‌no‌ ‌coding‌ ‌experience‌ ‌necessary,‌ ‌and‌ ‌appreciate‌ ‌the‌ ‌automated‌… more »
Ranking
Views
32,876
Comparisons
15,889
Reviews
40
Average Words per Review
659
Rating
7.5
Views
79,980
Comparisons
41,978
Reviews
162
Average Words per Review
1,359
Rating
9.0
Comparisons
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Overview

Blue Prism is an intelligent, business-developed, no-code automation platform for SaaS deployments as well as for on-premises, public cloud, multi-cloud, and hybrid environments. Unlike other automation technology, Blue Prism combines robotic process automation with expanded artificial intelligence and cognitive capabilities. Blue Prism gives users instant access to the tools you need for building and delegating automations, as well as a digital workforce that is already AI-equipped.

With Blue Prism’s code-free RPA, deployed through use of their Robotic Operating Model, your business can scale efficiently, improve customer satisfaction, reduce costs, and augment its talent to take on new responsibilities. Blue Prism helps to accelerate operational agility and efficiency by making it easy to automate the most important processes. Allocating everyday tasks to your Digital Workforce gives you immediate increased capacity and allows your teams to focus on their strategic goals. In addition, it delivers a return on investment, increases efficiency gains, and can even introduce new revenue streams.

“Workforce of the Future”

Blue Prism’s all-in-one intelligent automation platform consists of:

  • Design Studio with drag-and-drop process automation building, reusable “objects” across your business, and updates to objects and processes saved throughout the process library.
  • Control Room where you can assign processes to digital workers, scale digital worker and task volume ondemand, and gain real-time transparency of process proficiencies.
  • Digital Workforce of autonomous software robots that can learn and mimic business processes like humans and are equipped with six intelligent automation skills:
    1. Knowledge and Insight - The ability to harvest, understand, and deliver insights from multiple disparate data sources.
    2. Visual Perception - The ability to read, understand, and contextualize visual information.
    3. Learning - The ability to derive contextual meaning and adapt to evolving process patterns.
    4. Planning and Sequencing - The ability to optimize workloads and identify opportunities for better outcomes.
    5. Problem-solving - The ability to autonomously solve system, logic, and business problems.
    6. Collaboration - The ability to seamlessly work with both people and systems.

Reviews from Real Users

Blue Prism stands out for its enterprise-level functionality, which is why many companies choose it over its competitors. IT Central Station users note that the solution is easy to use, stable, and robust scalability-wise. The security is also top-notch. One user pointed out that "One of the most powerful features in Blue Prism is exception handling. It's one of the features that really differentiates it from other platforms." Blue Prism helps businesses with everything from compliance to quality control and error-avoidance.

UiPath is leading the “automation first” era – championing a robot for every person and enabling robots to learn new skills through AI and machine learning. Through free and open training, UiPath is led by a commitment to bring digital era skills to millions of people around the world, thereby improving business productivity and efficiency, employee engagement and customer experience.  The company’s hyperautomation platform combines the #1 Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to scale digital business operations at unprecedented speed. The company has already automated millions of repetitive, mind-numbing tasks for businesses and government organizations all over the world including approximately 50% of the Fortune 500.

UiPath was recently recognized as the top company on Deloitte’s Technology Fast 500, a ranking of the fastest public and private technology companies in North America, was recently featured in CNBC Disruptor 50, and #3 on the 2019 Forbes Cloud 100.

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Sample Customers
Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover
Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth Group, Wells Fargo
Top Industries
REVIEWERS
Financial Services Firm18%
Computer Software Company15%
Energy/Utilities Company10%
Comms Service Provider8%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider18%
Financial Services Firm10%
Energy/Utilities Company6%
REVIEWERS
Financial Services Firm22%
Computer Software Company10%
Manufacturing Company6%
Healthcare Company6%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider20%
Financial Services Firm8%
Energy/Utilities Company5%
Company Size
REVIEWERS
Small Business18%
Midsize Enterprise6%
Large Enterprise76%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise16%
Large Enterprise69%
REVIEWERS
Small Business20%
Midsize Enterprise15%
Large Enterprise65%
VISITORS READING REVIEWS
Small Business21%
Midsize Enterprise18%
Large Enterprise61%
Find out what your peers are saying about Blue Prism vs. UiPath and other solutions. Updated: November 2021.
554,873 professionals have used our research since 2012.

Blue Prism is ranked 4th in Robotic Process Automation (RPA) with 43 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 162 reviews. Blue Prism is rated 7.4, while UiPath is rated 9.0. The top reviewer of Blue Prism writes "Helps us with quality-control, compliance, error-avoidance, and time-savings". On the other hand, the top reviewer of UiPath writes "Starts ready-to-use, has good tools for developers, facilitates optimization of existing processes for significant time saving ". Blue Prism is most compared with Microsoft Power Automate, Automation Anywhere (AA), Pega Robotic Process Automation, Kryon RPA and Blue Prism Cloud, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Kryon RPA, Pega Robotic Process Automation and Kofax RPA. See our Blue Prism vs. UiPath report.

See our list of best Robotic Process Automation (RPA) vendors.

We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.