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Compare BigPanda vs. Splunk IT Service Intelligence (ITSI)

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Featured Review
Find out what your peers are saying about BigPanda vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: November 2021.
552,695 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"We have the business activity monitoring, the map, and the MBI modules and they are all very good.""The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks.""You can concentrate and orchestrate several other solutions from other vendors. You can consolidate those solutions all in one place, then maintain and monitor from that single point. This creates ease of use. It is a very powerful solution from this point of view.""The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were looking for a solution, because of the flexibility of the reporting. That's what we found to be most attractive in the solution. You can display the data as you want.""The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment.""Centreon helps me detect where the problem is quickly. When we resolve a problem quickly, this lowers our overall costs."

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"We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process.""BigPanda integrates well with other solutions, such as WatchGuard,""Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue.""The main thing that we like about BigPanda is the user interface."

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"The flexibility to develop and consolidate many solutions into one platform is great.""The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.""We liked the built-in calculation of health scores.""The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

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Cons
"Centreon is actually missing an easy way to create a trendline for the metrics. Actually it is possible to create it, but you need a good knowledge of math, Centreon, and RRD.""Opening a ticket on the website of Centreon can be difficult for my colleague, but not for me because my English is good. However, my colleague doesn't speak English well, as our company is in Quebec and our first language is French.""Improvements are needed in the area of cloud monitoring, as that's a newer feature.""I would like to see more plugins. That is something it needs. There is also room for improvement through dynamic thresholds, or self-discover thresholds. I would also like to see a discovery feature that could map the whole network environment and automatically suggest things.""During the initial setup we faced some issues. Part of it was because we had to become more knowledgeable in the solution. There are some gray areas and if you don't know the product well you may have issues. Another part of it was some bugs that we came across, although that's part of every software solution in IT nowadays. But the initial setup could be easier.""Currently, we have to go through all of the different templates and take a look at how the template is configured, and how specific parameters may change across different templates with different precedents, megatons, etc. It's a lot of work and involves trial and error. I wish they could simplify the process."

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"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.""The solution could improve by having better integration.""The cost of this product is too high compared to New Relic."

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"We also faced challenges relating to UI development.""The problem becomes the price, as Splunk is an expensive product.""Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.""ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

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Pricing and Cost Advice
"If you need basic monitoring without dashboards, just monitoring, the plugins are very useful and really cheap. If you want a more complete solution with dashboards and reporting, the EMS solution is great and it is not that much more expensive. It's a good value. Really good.""The pricing works out well for us, given our environment and where we are.""Centreon is always available to develop new plugins when needed. The most important thing is that their maintenance account yearly subscription fee includes the fact that they will maintain the new plugins that you requested them to deliver.""Their licensing model is really easy. You have one license and you have access to all the features, compared to other tools where you have to purchase add-ons.""Centreon is better than Nagios XI in regards to cost and support response times, when you have a problem. If you have a problem, it costs money to contact the Nagios XI support."

More Centreon Pricing and Cost Advice »

"We pay $200,000 USD per year.""They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."

More BigPanda Pricing and Cost Advice »

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

More Splunk IT Service Intelligence (ITSI) Pricing and Cost Advice »

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Questions from the Community
Top Answer: The customizable reports and dashboards are really flexible. We started this partnership with Centreon, when we were… more »
Top Answer: Their licensing model is really easy. You have one license and you have access to all the features, compared to other… more »
Top Answer: There is room for improvement in the basic reporting. They provide reporting in PDF files but you cannot modify these… more »
Top Answer: There are many factors and we know little about your requirements (size of org, technology stack, management systems… more »
Top Answer: BigPanda integrates well with other solutions, such as WatchGuard,
Top Answer: The solution could improve by having better integration.
Top Answer: The flexibility to develop and consolidate many solutions into one platform is great.
Top Answer: Some of our customers occasionally require the development of the connectors when there are no native connectors so that… more »
Top Answer: We are a solution provider with many technologies. We use Splunk to customize solutions with Splunk. For example, we try… more »
Comparisons
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Overview
The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.

Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.

Offer
Learn more about Centreon
Learn more about BigPanda
Learn more about Splunk IT Service Intelligence (ITSI)
Sample Customers
Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider23%
Government6%
Wholesaler/Distributor5%
VISITORS READING REVIEWS
Computer Software Company28%
Financial Services Firm16%
Comms Service Provider11%
Insurance Company6%
VISITORS READING REVIEWS
Computer Software Company26%
Financial Services Firm20%
Comms Service Provider13%
Government8%
Company Size
REVIEWERS
Small Business50%
Midsize Enterprise14%
Large Enterprise36%
No Data Available
No Data Available
Find out what your peers are saying about BigPanda vs. Splunk IT Service Intelligence (ITSI) and other solutions. Updated: November 2021.
552,695 professionals have used our research since 2012.

BigPanda is ranked 26th in IT Infrastructure Monitoring with 3 reviews while Splunk IT Service Intelligence (ITSI) is ranked 28th in IT Infrastructure Monitoring with 4 reviews. BigPanda is rated 8.6, while Splunk IT Service Intelligence (ITSI) is rated 8.6. The top reviewer of BigPanda writes "Alert aggregation and the correlation platform are extremely useful, streamlining our incident management". On the other hand, the top reviewer of Splunk IT Service Intelligence (ITSI) writes "Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced". BigPanda is most compared with Moogsoft, Zabbix, IBM Tivoli NetCool OMNIbus, Splunk and ScienceLogic, whereas Splunk IT Service Intelligence (ITSI) is most compared with Dynatrace, AppDynamics, Loom Systems, Moogsoft and Cisco Intersight. See our BigPanda vs. Splunk IT Service Intelligence (ITSI) report.

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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.