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AWS X-Ray vs New Relic APM comparison

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AWS X-Ray Logo
3,636 views|3,355 comparisons
New Relic APM Logo
17,752 views|12,763 comparisons
Featured Review
Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: January 2022.
564,643 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."

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"End-user Synthetics and monitoring are very good.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""The most valuable feature is application monitoring.""The VPN is one of the solution's most valuable features for us.""The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful.""Working with the solution is very easy. It's user-friendly.""It does everything we wanted it to do."

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Cons
"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."

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"The solution could improve by having more network monitoring features, such as for all the infrastructure.""The deployment process could be improved.""How granular I could go down at looking at certain data, especially related to the operations, is limited.""It is very difficult to award the service level cycles at an endpoint level.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop.""It would be nice if there were pre-made dashboards.""They should bring the pricing down to be more competitive."

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Pricing and Cost Advice
Information Not Available
  • "The price depends on how many agents you want."
  • "This is an expensive tool."
  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • More New Relic APM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints.
    Top Answer: 
    I don't have any information in regards to licensing. I'm not on the DevOps team and typically they are the ones that handle it. It's not an aspect of the solution I'm familiar with.
    Top Answer: 
    The user interface is sometimes kind of confusing to understand. It's not very user-friendly. They should work to improve this aspect of the product. It should be easier to navigate. While the… more »
    Top Answer: 
    The simplicity of the dashboard is very good.
    Top Answer: 
    It offers transactions, but it does not offer an endpoint-level insight at the URL level. When we get a request, we want to know what the life cycle of that service is, and where the cycle is. This is… more »
    Ranking
    Views
    3,636
    Comparisons
    3,355
    Reviews
    1
    Average Words per Review
    665
    Rating
    7.0
    Views
    17,752
    Comparisons
    12,763
    Reviews
    8
    Average Words per Review
    556
    Rating
    8.5
    Comparisons
    Also Known As
    New Relic Mobile
    Learn More
    Overview

    AWS X-Ray helps developers analyze and debug production, distributed applications, such as those built using a microservices architecture. With X-Ray, you can understand how your application and its underlying services are performing to identify and troubleshoot the root cause of performance issues and errors. X-Ray provides an end-to-end view of requests as they travel through your application, and shows a map of your application’s underlying components. You can use X-Ray to analyze both applications in development and in production, from simple three-tier applications to complex microservices applications consisting of thousands of services.

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Offer
    Learn more about AWS X-Ray
    Learn more about New Relic APM
    Sample Customers
    COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider19%
    Media Company15%
    Financial Services Firm10%
    REVIEWERS
    Financial Services Firm19%
    Media Company11%
    Computer Software Company11%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company30%
    Comms Service Provider19%
    Financial Services Firm7%
    Media Company5%
    Company Size
    No Data Available
    REVIEWERS
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise32%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise15%
    Large Enterprise62%
    Find out what your peers are saying about Dynatrace, Datadog, AppDynamics and others in Application Performance Management (APM). Updated: January 2022.
    564,643 professionals have used our research since 2012.

    AWS X-Ray is ranked 28th in Application Performance Management (APM) with 1 review while New Relic APM is ranked 5th in Application Performance Management (APM) with 9 reviews. AWS X-Ray is rated 7.0, while New Relic APM is rated 8.6. The top reviewer of AWS X-Ray writes "Scalable and good for tracing problems, but hard to configure". On the other hand, the top reviewer of New Relic APM writes "Useful service map feature and reasonably priced but the visibility can be improved". AWS X-Ray is most compared with Google Stackdriver, Elastic APM, Datadog, Azure Monitor and Dynatrace, whereas New Relic APM is most compared with Datadog, Dynatrace, Splunk, Azure Monitor and AppDynamics.

    See our list of best Application Performance Management (APM) vendors.

    We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.