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Amazon Connect vs Cisco Finesse comparison

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Amazon Connect Logo
4,176 views|3,848 comparisons
Cisco Finesse Logo
441 views|349 comparisons
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Our organization ran comparison tests to determine whether the Genesys Cloud or Amazon Connect contact center management software was the better fit for us. We decided to go with Genesys Cloud… more »
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Ranking
2nd
Views
4,176
Comparisons
3,848
Reviews
0
Average Words per Review
0
Rating
N/A
5th
Views
441
Comparisons
349
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Overview

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Cisco enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time.

Offer
Learn more about Amazon Connect
Learn more about Cisco Finesse
Sample Customers
Capital One, Intuit, ChartSpan
ZEISS
Top Industries
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider16%
Media Company15%
Financial Services Firm6%
VISITORS READING REVIEWS
Computer Software Company17%
Comms Service Provider17%
Government10%
Retailer9%

Amazon Connect is ranked 2nd in Contact Center Platforms while Cisco Finesse is ranked 5th in Contact Center Platforms. Amazon Connect is rated 0.0, while Cisco Finesse is rated 0.0. On the other hand, Amazon Connect is most compared with Genesys Cloud, Cisco Webex Contact Center, Five9, Avaya IX Contact Center and Dialpad Contact Center, whereas Cisco Finesse is most compared with Cisco Webex Contact Center, Genesys Cloud and Avaya IX Contact Center.

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.