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Citrix SD-WAN OverviewUNIXBusinessApplication

Citrix SD-WAN is #2 ranked solution in top WAN Optimization tools, #7 ranked solution in SD-WAN tools, and #7 ranked solution in top WAN Edge tools. IT Central Station users give Citrix SD-WAN an average rating of 10 out of 10. Citrix SD-WAN is most commonly compared to Cisco SD-WAN:Citrix SD-WAN vs Cisco SD-WAN. The top industry researching this solution are professionals from a comms service provider, accounting for 33% of all views.
What is Citrix SD-WAN?

Citrix SD-WAN (formerly NetScaler SD-WAN) is a next- generation WAN Edge solution that simplifies digital transformation for enterprises. It offers the best application experience for SaaS, cloud, and virtual apps & desktops; comprehensive security; and cloud choice with automation to ensure an always-on workspace.

Citrix SD-WAN was previously known as Citrix CloudBridge, WOC, NetScaler SD-WAN.

Buyer's Guide

Download the WAN Optimization Buyer's Guide including reviews and more. Updated: November 2021

Citrix SD-WAN Customers

AIDS Healthcare Foundation, Cornerstone Home Lending Inc., Dallara, ecVision, Essar, Eurofred, Groupe Promutuel, HMSHost Corporation, Royal Caribbean Cruise Lines Ltd, Royal Caribbean International

Citrix SD-WAN Video

Pricing Advice

What users are saying about Citrix SD-WAN pricing:
  • "The price of the subscription should be cheaper."
  • "As NetScaler is now, I find it quite pricey."

Citrix SD-WAN Reviews

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RV
Chief Technology Officer at a wholesaler/distributor with 201-500 employees
Real User
Top 5Leaderboard
Lines run Active-Active so we get better bandwidth usage and we don't have backup lines sitting idle

Pros and Cons

  • "Downtime for branch offices is now almost zero. We have 100% real-time visibility into all of our lines. MPLS links have been replaced with lower-cost links, saving a larger percentage of line costs. Overall, I see SD-WAN as a must. And the Citrix SD-WAN product has delivered on expectations and exceeded them. (With later firmware updates we now have good firewall capabilities in the product too)."
  • "The firewall reporting could be easier to use and filter. (It works well enough, but if I need to give an area for improvement, I think this would be it.). The built-in reporting on the product in this regard is not great."

What is our primary use case?

Our primary use case is for stability and redundancy on connectivity from the branch offices to the company head office data centre. We have a head office and six remote branches. Most of the applications we deliver to the branches are through terminal services. This includes the EPR system, Microsoft Dynamics-AX. Everything is hosted on-prem. When a line between the branch office and the head office was down the branch could not operate. For most sales orders we have a 4 business hour turnaround time from order to delivery. So when a line is down we were losing sales. SD-WAN has prevented this almost completely. 

How has it helped my organization?

Downtime for branch offices is now almost zero. We have 100% real-time visibility into all of our lines. MPLS links have been replaced with lower-cost links, saving a larger percentage of line costs. Overall, I see SD-WAN as a must. And the Citrix SD-WAN product has delivered on expectations and exceeded them. (With later firmware updates we now have good firewall capabilities in the product too.). In one specific notable case that was an outage at an upstream provider that would have taken our Cape Town office offline. And this was on the first of the month when we process bulk orders. The branch did not even know the line was down thanks to SD-WAN. 

What is most valuable?

Lines run Active-Active. So we get better bandwidth usage i.e.we don't have backup lines sitting idle. We see the state of all lines all the time i.e. we don't have backup lines that are broken, that we only discover when a primary line fails. (This has happened even when we had an MPLS network). Downtimes on lines result in a loss of business. This is inevitable given that we run all applications through terminal applications from the head office data centers.  In the 4 years running SD-WAN, we have only had 1 branch offline due to line failures where the backup line could not cope with the additional load. 

What needs improvement?

The firewall reporting could be easier to use and filter. (It works well enough, but if I need to give an area for improvement, I think this would be it.). The built-in reporting on the product in this regard is not great. You can get a much more detailed reporting analysis using the SD-WAN center that is configurable with the product. If the additional reporting capabilities were bundled into the Master Controller Node, it would make the solution more appealing, and add better value from day one.

For how long have I used the solution?

I have been using Citrix SD-WAN for four years. 

How are customer service and technical support?

We have used an external consultant, (Troye) to complete the set-up. Between Troye and Citrix South Africa we were in excellent hands from beginning to end. The requirements were drafted between KOLOK, Troye the partner and Citrix South Africa.  We had very qualified consultants on site for the cut-over.  It was a smooth migration.  There were a few complex issues that came from how the ISP had configured routing in the MPLS.  These issues were resolved by Citrix.  We have subsequently removed all MPLS links. 

What was our ROI?

Easy under 18 months.

What's my experience with pricing, setup cost, and licensing?

If I was going to look at this project again now, I would investigate the option of using virtual appliances rather then physical appliances. I don't know enough about this option, but I think it would have some cost and give better DR options.  

Which other solutions did I evaluate?

We looked at the Cisco product at the time. (Briefly). But we found the Citrix product to be better because it uses a packet by packet switching, where as the Cisco apparently switched session by session to the best line. This was some time back, and I have not looked at the Cisco product since.

What other advice do I have?

I used to stress about line failures. MPLS was not working for me. MPLS gave me no visibility into the line redundancy. And MPLS is very expensive. SD-WAN was an easy choice for me.  Citrix has delivered. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
GB
Transformation Delivery Head at a computer software company with 10,001+ employees
Real User
Top 20
Good stability and scalability with very good technical support

Pros and Cons

  • "The scalability and stability are quite good in general."
  • "The initial setup could be a bit easier."

What is our primary use case?

We primarily use the solution for network latency authentication.

What is most valuable?

I don't have the level of detail to discuss the most valuable features of the solution. It doesn't come into my area of focus.

The scalability and stability are quite good in general.

What needs improvement?

I don't have too many details about what is lacking in the solution as I don't work with the solution in depth.

The initial setup could be a bit easier.

When it comes to networking from NetScaler, we have a continuous challenge in terms of getting and using other software.

For how long have I used the solution?

We've been using the solution for over two years now.

What do I think about the stability of the solution?

The stability of the solution is good.

What do I think about the scalability of the solution?

The scalability of the solution is fine. It scales much better when companies choose to use the cloud.

How are customer service and technical support?

We normally contact technical support. We maintain different customer's clouds so we're constantly working with specific technical solutions and support. They are very good. We have a good relationship with them and have had good interactions overall.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is not that easy. We needed assistance with the initial installation.

What about the implementation team?

We had assistance from consultants who helped us with the implementation of the solution. We've had a long working relationship with them and are quite satisfied with the level of service they've provided to us.

What's my experience with pricing, setup cost, and licensing?

I don't have enough information on the pricing or what our company pays in order to discuss licensing in any great detail.

What other advice do I have?

We're using an older version of the solution, not the newest version.

We use the on-premises deployment model.

We don't use the solution ourselves, rather, we provide services to our clients.

We're testing it for a client right now. Whether the client will ultimately go with the solution is up to them.

Our company always promotes NetScaler, and for that reason, I'd give it a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Find out what your peers are saying about Citrix, Riverbed, Fortinet and others in WAN Optimization. Updated: November 2021.
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YB
Founder at a comms service provider with 51-200 employees
Real User
Top 20
Includes good documentation, easy to set up, good endpoint monitoring and backup capabilities

Pros and Cons

  • "The best feature is the backup capability, where all of the users' computers are tied into a central data repository."
  • "Citrix should continue to offer a perpetual licensing model because it is very important to us."

What is our primary use case?

We use this product to improve the security of our network.

We also use it to monitor and control the endpoints that we have.

What is most valuable?

The best feature is the backup capability, where all of the users' computers are tied into a central data repository.

The documentation is good.

What needs improvement?

Citrix should continue to offer a perpetual licensing model because it is very important to us.

For how long have I used the solution?

I have been using Citrix SD-WAN for eight months.

What do I think about the scalability of the solution?

We have approximately 60 users.

How are customer service and technical support?

I have not been in contact with technical support. We found that the documentation is adequate and we were able to follow all of the instructions.

Which solution did I use previously and why did I switch?

We have not used another similar solution in the past.

How was the initial setup?

The installation process is very easy and it does not take long to set up.

What about the implementation team?

We deployed it with our in-house team. We have two software administrators in the team.

What's my experience with pricing, setup cost, and licensing?

We have a perpetual license, which is very important because it allows us to manage our costs, rather than having a monthly or yearly subscription. A yearly license is okay except that we consider software an asset, which means that we need a perpetual license.

The price of the subscription should be cheaper.

I would rather pay three-to-five times more for a perpetual license than pay for a subscription because the lifecycle will be between five and seven years. After seven years, we will try to look for another solution. If Citrix is still top-notch then we would update to the most recent version.

Which other solutions did I evaluate?

Citrix is a good product so I have not looked at other options.

What other advice do I have?

This is a good product and I recommend it. I'm going to continue using it unless something new is offered by a competitor at a cheaper price. I that case, I may switch.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Gaurav-Singh
Presales & Solutions Architect at UST Global España
Real User
Top 20
Good security, documentation, and technical support, but the price should be lower

Pros and Cons

  • "The most valuable feature is security, as it gives me the port bindings that cannot be accomplished using other solutions."
  • "I would like to either see the price reduced or have it packaged with other products to give better value for the money."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

One of the use cases was as an optimizer in a low-bandwidth area where I wanted to replace the MPLS connection.

What is most valuable?

The most valuable feature is security, as it gives me the port bindings that cannot be accomplished using other solutions.

This solution gives me IPv6 layering over IPv4, which is helpful for some environments.

The documentation is very good.

What needs improvement?

I would like to either see the price reduced or have it packaged with other products to give better value for the money. For example, other solutions have multiple services embedded in their appliance, which gives better value.

For how long have I used the solution?

I have worked with NetScaler SD-WAN in several projects over the past three years.

What do I think about the stability of the solution?

This is a stable and mature product. We have few admin support cases and the maintenance is very limited.

What do I think about the scalability of the solution?

This solution scales out well. We generally work with large business and enterprise-level organizations.

How are customer service and technical support?

The technical support from Citrix is very good. If I am stuck while performing a setup, I can get immediate support while I am on the call.

Which solution did I use previously and why did I switch?

I have also work with similar solutions from Riverbed. I found that the documentation and support from Citrix were better.

How was the initial setup?

Setting up is a little bit complex. It is definitely not done with the click of a button.

For us, it normally takes about a week to understand the requirements and deploy it.

What's my experience with pricing, setup cost, and licensing?

As NetScaler is now, I find it quite pricey.

What other advice do I have?

My advice to anybody who is considering this product is to first understand the business and the requirements. No solution should be purchased in haste. I have seen businesses with proper tools but they don't know what to do with them.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RV
Chief Technology Officer at a wholesaler/distributor with 201-500 employees
Real User
Top 5Leaderboard
A reliable solution to help prevent downtime in the event of line failure

What is our primary use case?

Our primary use case is to improve reliability and prevent downtime in the event of a line failure. 

What is most valuable?

The most valuable feature is its reliability.

What needs improvement?

I would like to see support for additional reporting.

For how long have I used the solution?

I have been using Citrix SD-WAN for four years.

What do I think about the stability of the solution?

The stability is excellent.

What do I think about the scalability of the solution?

This product is really good in terms of scalability. We have about 300 people who are benefiting from it, spread out over several branches. Our users do not directly interact with it, although it provides backend support for them. At this point, we do not expect to increase…

What is our primary use case?

Our primary use case is to improve reliability and prevent downtime in the event of a line failure. 

What is most valuable?

The most valuable feature is its reliability.

What needs improvement?

I would like to see support for additional reporting.

For how long have I used the solution?

I have been using Citrix SD-WAN for four years.

What do I think about the stability of the solution?

The stability is excellent.

What do I think about the scalability of the solution?

This product is really good in terms of scalability. We have about 300 people who are benefiting from it, spread out over several branches. Our users do not directly interact with it, although it provides backend support for them.

At this point, we do not expect to increase our usage.

How are customer service and technical support?

We have been in touch with technical support in the past and Citrix has provided very good support whenever we've needed it.

Which solution did I use previously and why did I switch?

We did not use another similar solution prior to this one.

How was the initial setup?

The initial setup was really straightforward. Our deployment took place over about six months, deploying to one branch at a time.

What about the implementation team?

We used a third-party integrator for implementation and deployment.

What other advice do I have?

In summary, this is a very good product and one that I recommend.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.