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Diego Otheguy
Gerente División Plataforma at Sonda S.A.
MSP
Top 20
Stable with good basic features and extremely scalable
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "In Latin America, Cisco is very expensive in comparison to other technologies."

What is our primary use case?

We are primarily using the solution for wireless connectivity and expedience.

What is most valuable?

The basic features of the solution are excellent. 

The product has very good internet and internal systems for general applications.

Technical support is pretty good.

We've found the product to be fairly stable.

The solution can scale.

The initial setup is pretty straightforward.

What needs improvement?

For the customer, it would be ideal if the solution had more global reach. It's a bit complicated to explain, however.

The documentation can be a bit confusing. It would be better if it was easier to follow.

We're hoping that the solution will work well with 5G.

In Latin America, Cisco is very expensive in comparison to other technologies.

For how long have I used the solution?

I've been using the solution for maybe one year at this point.

What do I think about the stability of the solution?

The solution is very stable. There are issues with bugs or glitches. It's reliable. It doesn't crash or freeze at all.

What do I think about the scalability of the solution?

The solution is extremely scalable. Cisco makes it very easy for a company to expand the offering if they need to. It's a good selling feature.

How are customer service and technical support?

I would say 60% of the technical support team are very experienced in the solution. They are quite good to work with, for the most part. We're quite satisfied with the level of support we get from them. That said, I wish that the documentation provided by the company could be better.

How was the initial setup?

The initial setup is not complex at all. Cisco makes the implementation very, very easy.

I'm not an IT technician and therefore don't know exactly how long a deployment takes. I don't install the solution personally by myself.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is quite high in our region. It would be better if they could take cost into consideration in Latin America to make it more reasonable for local companies.

What other advice do I have?

We're a partner with Cisco. We aren't just a customer.

Overall, I would rate the solution eight out of ten. If it was more reasonably priced for the local market, I might create it a bit higher.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
DPKO at a government with 10,001+ employees
Real User
Good stability and very good documentation but very expensive
Pros and Cons
  • "The solution offers very good stability."
  • "The new GUI interface and the newer version OS are a little bit more complex than the older version, however, it just might take some getting used to."

What is most valuable?

The ability to do mesh and bridge is the solution's most valuable aspect.

The multiple VLANs and their wireless LANs are great. 

The solution offers very good stability.

What needs improvement?

The new GUI interface and the newer version OS are a little bit more complex than the older version, however, it just might take some getting used to.

There's room for improvement when it comes to setting up 802.1 authentications, their user authentication with the AAA. It's too difficult and not intuitive.

The solution is extremely expensive.

For how long have I used the solution?

We've been using Cisco for a number of years. It's likely been seven or eight years since we started using it. It's been quite a while.

What do I think about the stability of the solution?

We don't have issues with stability. It's been quite reliable for us. We don't have issues with bugs or glitches and it doesn't seem to crash or freeze. We've had a good experience with it overall.

What do I think about the scalability of the solution?

The solution is scalable, however, it becomes expensive. Organizations should keep that in mind if they are searching for a solution that can expand in the future.

How are customer service and technical support?

The solution's online documentation is very good. There are always answers somewhere in the forums as well, so you can go there in order to find the answers to the questions you might have on how to troubleshoot or use the product.

Which solution did I use previously and why did I switch?

We're actually doing a test with Aruba Wireless right now. We want to use both. THe POC has been going on for one month.

What's my experience with pricing, setup cost, and licensing?

Cisco has changed their licensing mode and they've become very expensive.

What other advice do I have?

We are a customer and end-user. We don't have a business relationship with Cisco.

As a product itself, I would rate it around an eight or nine out of ten, however, due to the fact that it's so expensive, I'd knock off a few points. Therefore, on a scale from one to ten with all things considered, I'd rate it at a six. If money were not an object, I would highly recommend the solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Head of IT Infrastructure at a consultancy with 11-50 employees
Real User
Top 20
Stable with an easy initial setup and pretty scalable
Pros and Cons
  • "The initial setup is straightforward."
  • "The technical support could be better. They aren't as helpful as they need to be when we run into issues."

What is our primary use case?

We primarily use the solution for the internal network connection.

What is most valuable?

The management solutions the product has on offer are the most valuable aspects of the solution. It makes everything easy to manage from the perspective of an IT administrator.

The initial setup is straightforward.

The solution can scale well.

We've found the product to be very stable and quite reliable.

So far, we've found that the product offers everything we need it to.

What needs improvement?

I don't see any features that are really lacking.

The technical support could be better. They aren't as helpful as they need to be when we run into issues.

For how long have I used the solution?

I've been using the solution for the last ten years at this point. It's been about a decade. We've used it for quite a long time now.

What do I think about the stability of the solution?

The solution is quite stable. It doesn't crash or freeze. There aren't bugs or glitches.

What do I think about the scalability of the solution?

The solution is pretty scalable. If a company needs to expand it, they can do so fairly easily. It's not hard.

We have between 300 to 400 people on the solution currently.

How are customer service and technical support?

We aren't fully satisfied with technical support at this time. They are getting better, however, they need to improve their services still.

How was the initial setup?

The implementation process is not complex at all. it's very straightforward. We didn't face any issues.

The deployment process was also very quick. It didn't take long to have everything up and running.

What's my experience with pricing, setup cost, and licensing?

Our procurement team handles the contracts for this solution. Therefore, I don't have any insights into pricing.

What other advice do I have?

We're just end-users. We don't have a business relationship with Cisco.

Currently, just doing the upgrade. I'm just doing the upgrade in order to have Wi-Fi 6 enabled, which is the new technology. 

I would recommend the solution to others.

Overall, I would rate the solution nine out of ten. We've been pretty happy with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Presales at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Overall good features, highly stable, and scalable
Pros and Cons
  • "Cisco Wireless is highly stable."
  • "The installation is very tiring and painful, the process could be easier."

What is our primary use case?

Cisco Wireless can be used for a wireless solution anywhere you require. 

Cisco wireless plus, Cisco routers, or Cisco switches,  when combining them together they work very well. Some of the controller features are available now in the Cisco switches and routers. Most companies have Cisco as their backbone infrastructure and if you have Cisco solutions already in place, you should continue with Cisco.

What is most valuable?

Overall good featured product.

For how long have I used the solution?

I have been using Cisco Wireless for more than one year.

What do I think about the stability of the solution?

Cisco Wireless is highly stable.

What do I think about the scalability of the solution?

The scalability of Cisco Wireless is good.

We have approximately 300 users using the solution.

How was the initial setup?

The installation is very tiring and painful, the process could be easier.

We have completed the installation of eight access point routers in three days, and this was because of some issues with the infrastructure. We had a customer that had 10 access points and the controller was there. It was simple, it was only a one-day process to put it in, connect with the controller, and it is configured.

Other solutions, such as Oracle and Aruba, tend to be less complicated.

What about the implementation team?

We have two people that are required at a minimum to do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There are annual subscriptions to use this solution. I have not been able to understand the licensing of Cisco. Some of the Cisco executives were not able to understand them either. When you first start out the price is zero but when it comes to a time of renewal you have to pay. 

I cannot say the solution should be cheaper because it has a good price point. It is not that they are very expensive, but compared to other solutions available in the market they are expensive. However, they are premium products that make the price suitable for what benefits you receive.

Which other solutions did I evaluate?

I have evaluated Oracle and Aruba solutions.

What other advice do I have?

I would recommend this solution to others.

I rate Cisco Wireless an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Information Technology Executive
Real User
A long-lived and reliable product with good support
Pros and Cons
  • "This product has a long life and you don't have any issues with it."
  • "There needs to be an access point that is compact and more suitable for small and medium-sized businesses."

What is our primary use case?

We have been using Cisco wireless for more than five years.

What is most valuable?

This product has a long life and you don't have any issues with it.

We are very comfortable with the access points and Wi-Fi connectivity.

What needs improvement?

There needs to be an access point that is compact and more suitable for small and medium-sized businesses.

We need an access point that can be easily managed in a big industry. As it is now, in a large organization, we would require perhaps 20 or 30 access points. Instead of this, if we had a high-range access point that is also cost-effective then it would work well.

For how long have I used the solution?

We have been using Cisco Wireless for five years. The model that we are using is now at end-of-life and we no longer have support from Cisco.

What do I think about the stability of the solution?

Stability-wise, this is a good solution and the majority of people in the industry prefer Cisco and Aruba devices.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and technical support?

In general, Cisco's technical support is very good. They will replace hardware if needed. However, based on the locality, the support may need improvement. 

How was the initial setup?

If you have knowledge of Cisco solutions then the initial setup is easy. However, if you don't have the knowledge then it's very difficult and you need to ask for support from a third-party.

The deployment will take a week.

Which other solutions did I evaluate?

Some of our customers use Cisco Wireless, whereas others use Aruba. It is normally an issue of the quality of the local support team. People prefer the support of one vendor over another, which differs depending on the locale.

What other advice do I have?

If anybody asks me, I would recommend a Cisco device. When you consider all of the LAN and wireless features, everything is good. Cisco is now customizing products based on customer requirements, and they are also cost-effective.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at a retailer with 10,001+ employees
Real User
Top 5
Reliable, high scalability, and handles thousands of connection simultaneously
Pros and Cons
  • "We are using Cisco access point 2802, and they are very reliable."
  • "The stability could improve, there are some issues. We were told the version of the software we are using on all of the controllers is best for Cisco IOS, but we might need to update our software, this might fix the stability issues we are experiencing."

What is our primary use case?

We use the solution for a corporate Wi-Fi network and we have another network for authentication for corporate devices, such as scales or hand scanners. These devices must have access to some internal resources and do not need accessing to the internet.

We have hardware controllers on our sites and a number of access points all over. The number is up to 25 currently.

What is most valuable?

We are using Cisco access point 2802, and they are very reliable. We have a number of those access points all over our network, approximately 550. I have been working with this company for about a year and the project was deployed a year before. The access points have been working now for two years without one failure.

What needs improvement?

In general, the solution completely meets our needs. However, the wireless controllers themselves could be more reliable. When they work in high availability mode, we have had some issues with them. Sometimes the cluster dissipates, the primary controller fails and the secondary does not completely switch on reducing functionality.

For how long have I used the solution?

I have been using the solution for approximately one year.

What do I think about the stability of the solution?

The stability could improve, there are some issues. We were told the version of the software we are using on all of the controllers is best for Cisco IOS, but we might need to update our software. Doing so might fix the stability issues we are experiencing.

What do I think about the scalability of the solution?

The solution is scalable. There are approximately 3,000 users using the solution simultaneously in the supermarket network and it can scale upwards to 100,000.

What about the implementation team?

We have a partner that helps us with the solution's deployment and maintenance. In general,  we have three technicians that help with the solution but if we run into more complex situations we contact Oracle.

What other advice do I have?

We are using the Wireless Controller 3504 on Wi-Fi 5.

If they work on fixing the reliability of the solution we will be fine using the product in the future.

I rate Cisco Wireless an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager, Information Technology at a university with 201-500 employees
Real User
Top 5Leaderboard
Easy to use and easy to deploy with good performance
Pros and Cons
  • "The product offers educational licenses that are priced very reasonably."
  • "The solution could be more stable."

What is our primary use case?

We primarily use the solution for networking; networking - for WiFi coverage. We don't use it for anything else. 

What is most valuable?

So far, overall, it's been good.

The solution has been stable. The performance is good.

We find it easy to use. 

The product offers educational licenses that are priced very reasonably.

The installation process is very easy. It's quick to deploy and you can do it in less than a day.

What needs improvement?

The solution could be more stable.

For how long have I used the solution?

We've been using the solution for more than one year. 

What do I think about the stability of the solution?

The performance of Cisco is very good. It's a stable product for the most part. That said, there is always room for improvement. 

What do I think about the scalability of the solution?

The solution seems to be scalable and meets our needs. We have about 150 people using the product in our organization.

How are customer service and technical support?

Technical support from Cisco is great. they are helpful and responsive and we are very satisfied with the level of support they offer. 

Which solution did I use previously and why did I switch?

We used to use HP. We've used them for over ten years and we are still using them.

How was the initial setup?

We have found the implementation to be simple and straightforward. It's not difficult or complex. It may take up to a day to deploy, however, usually, it takes less than that. the deployment is very fast.

You only need one person (or at a maximum, two) to handle deployment and maintenance. We have systems engineers that handle it. 

What's my experience with pricing, setup cost, and licensing?

We use the product under an educational license, and therefore, we find the solution to be reasonably priced.

What other advice do I have?

While I cannot recall the exact version number we are on, we are using the latest version of the solution.

I'd rate the solution at a nine out of ten. 

I'd recommend the solution to other users and organizations.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Luiz Kazan
Digital Solutions Arquitect - PaaS at a comms service provider with 10,001+ employees
Real User
Top 5Leaderboard
Centralized controls, integration, and provides additional device configuration
Pros and Cons
  • "We were able to utilize the elements of the core and provide a solution to our customers similar to that of Cisco Meraki."
  • "The main problem that traditional solutions like this one have is that you need to buy packages to deliver a similar solution as a Meraki one."

What is our primary use case?

Before Cisco bought Meraki, we used internal private clouds and offer them to all our customers about five years ago. We wanted a solution that has a centralized core in order to have control, instead of having to install controllers in each customer that you have. We were able to utilize the elements of the core and provide a solution to our customers similar to that of Cisco Meraki. Once the customer's contracts ended, we changed the solution to Aruba or Cisco Meraki.

What is most valuable?

If you think back five years ago, the radios and MIMOs worked better than the other solutions that you had. For now, the Catalyst line has more capabilities to deliver more conductivity for customers for each access point. You can integrate a lot of available solutions on the core to have more enhanced information and allowing businesses to have more control. In distribution centers and in factories it is better to use this solution than Meraki systems because you have more control over the setup and information that you can achieve on those older radios.

What needs improvement?

The main problem that traditional solutions like this one have is that you need to buy packages to deliver a similar solution as a Meraki one. If there was a package that you can buy and have all control features similar to the Meraki dashboard, such as user access control. We can sell this solution more easily if you have those packages available. I do not know if it is a sale strategy for Cisco to limit the functionality.

Which solution did I use previously and why did I switch?

I have previously used and I am still using the IAP model solution from Aruba. This is a solution that can merge different features. For example, we can control the access points locally and there is a cloud platform to manage everything with Meraki that you do not have in traditional Cisco solutions like this one.

Which other solutions did I evaluate?

I have evaluated the Cisco Catalyst line solutions in the past.

What other advice do I have?

I rate Cisco Wireless a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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