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Cisco Unified Communications OverviewUNIXBusinessApplication

Cisco Unified Communications is #1 ranked solution in top IP Telephony & Unified Communications tools and #3 ranked solution in top Unified Communications tools. IT Central Station users give Cisco Unified Communications an average rating of 10 out of 10. Cisco Unified Communications is most commonly compared to Cisco Jabber:Cisco Unified Communications vs Cisco Jabber. The top industry researching this solution are professionals from a comms service provider, accounting for 32% of all views.
What is Cisco Unified Communications?
With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.
Cisco Unified Communications Buyer's Guide

Download the Cisco Unified Communications Buyer's Guide including reviews and more. Updated: November 2021

Cisco Unified Communications Customers
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Cisco Unified Communications Video

Cisco Unified Communications Reviews

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reviewer1205559
Customer Success Manager with 51-200 employees
Real User
Top 20Leaderboard
Enriched communications between coworkers shortening the time necessary for a call

Pros and Cons

  • "We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
  • "An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."

What is our primary use case?

We have a Communication Manager cluster with almost 200 phones and 150 softphones (Jabber). All call handling is done with this solution. We have it integrated with Active Directory. This solution was added to the Unity solution for voice mail integrated with Office 365. The Expressway C & E solution was also incorporated for the registration of softphones (Jabber) from the Internet in a very simple way for end users. Finally, we have the connection to the PSTN through a gateway with SIP trunk.

How has it helped my organization?

Using the Communication Manager, it gave us the possibility to move around the office, and even outside the office, keeping our phone number always accessible using Jabber. This is essential to be able to apply it from the home office without problems and without having to always have a connected VPN.

Additionally, it improved communication between collaborators a lot when using video calls with Jabber, since body language greatly improves communication, making it richer and shortening the time necessary for a call.

What is most valuable?

We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers. 

The integration with Active Directory is important to be able to see the complete directory from the phone or application, since one does not always remember the internal number of the person with whom you need to talk. 

The voice mail integrated with Outlook is very good because it allows you to reply from the mail, if the message was left by a colleague.

What needs improvement?

The new versions of Communication Manager have improved security with authentication and authorization, as they have incorporated many advanced functions. Perhaps an improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation. This particular feature would be make a large difference. 

Another option that can be used is to have the possibility of recording without needing to have an additional application.

For how long have I used the solution?

More than five years.

Which solution did I use previously and why did I switch?

None.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Von Clawson
Senior Collaboration Engineer at Cochran, Inc.
Real User
Top 5Leaderboard
Seamless integration for phones, messaging, and networking

What is our primary use case?

Our primary use is communication between users as well as inbound and outbound calls for the organization. Also included is IM & Presence for the users.

How has it helped my organization?

Having a single system including the routers and switches all from the same system gives ease of use. Using the phones was seamless and provided several features the previous system did not have.

What is most valuable?

Using Jabber for IM & P, as well as phone control, was the most valuable. The Click to dial feature was one of the most important features for the customer.

What needs improvement?

Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice.

For how long have I used the

What is our primary use case?

Our primary use is communication between users as well as inbound and outbound calls for the organization. Also included is IM & Presence for the users.

How has it helped my organization?

Having a single system including the routers and switches all from the same system gives ease of use. Using the phones was seamless and provided several features the previous system did not have.

What is most valuable?

Using Jabber for IM & P, as well as phone control, was the most valuable.

The Click to dial feature was one of the most important features for the customer.

What needs improvement?

Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice.

For how long have I used the solution?

I have been working with Cisco Unified Communications for more than 19 years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.