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Arturo Sierra
Senior Engineer at Totalplay
Real User
Top 20
Stable with a straightforward setup and very helpful technical support
Pros and Cons
  • "The deployment is quite simple and straightforward."
  • "The solution needs to be more flexible around legacy devices."

What is our primary use case?

We primarily work with branches of small businesses and enterprise-level organizations.

What is most valuable?

The solution works well in big environments. It's excellent for large enterprises with a high number of users.

The deployment is quite simple and straightforward.

The solution is stable.

Technical support has always been quite helpful. We are very happy with their level of service.

It's possible to scale the solution.

We've looked into the existing documentation and found it to be okay. It varies, however, they do offer documentation for their products.

Overall, I really like the whole technology.

What needs improvement?

For the most part, we don't really see any features that are lacking.

The actual configuration could use some work. The solution could add in some more automation elements to help with the process.

The solution needs to be more flexible around legacy devices.

The security should be improved on the solution. They need to make everything more secure.

Scalability could be easier to achieve if a company needs to expand.

The product could improve its pricing. They are very expensive.

For how long have I used the solution?

I've been using the solution for six years at this point. It's been a while. We've been working with the solution over the last 12 months as well.

What do I think about the stability of the solution?

The solution is very, very reliable. It's quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's been good overall.

What do I think about the scalability of the solution?

The scalability is okay. We largely deal with medium and large enterprises in Mexico. There are typically government or educational organizations.

How are customer service and technical support?

We have been very, very happy with Cisco's technical support. They are extremely helpful and responsive. 

How was the initial setup?

The implementation is pretty straightforward. Now it is easy as they've updated the process a bit. We can use icon managers, for example, and engineer basic modes of deployment.

The deployment process takes about three or four months. However, it depends on the number of sites or services. They vary and some types of data are very different.

The maintenance requirements vary. It depends on the project's maintenance. When the implementation is a government or education client our engineers and Cisco engineers work together. There are more business enterprise requirements. Typically you need two or three people, more or less, and it depends on the project.

What's my experience with pricing, setup cost, and licensing?

The pricing is quite high. Cisco is not cheap.

Which other solutions did I evaluate?

We evaluated the Fortinet solution. We've chosen Cisco over Fortinet as we felt Cisco offered just a bit more in terms of options. It became our solution of choice.

What other advice do I have?

We're a service provider and a Cisco Partner. We use Cisco technology in implementing the services.

I'm not sure or which version of the solution we are using. It's likely the latest, however, I'm not sure of the version number.

The solution is deployed both on-premises and on cloud and with Meraki and with Stellar.

I would recommend the solution.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Pre-sales Engineer at a tech services company with 501-1,000 employees
Real User
Top 20
Good security, easy to deploy, and integrates well with other Cisco products
Pros and Cons
  • "You get security, all of the service you need, and it's easy to deploy."
  • "Cisco products are a little bit complicated, so making them a little bit easier would be an improvement."

What is our primary use case?

We are a solution provider and Cisco SD-WAN is one of the products that we implement for our customers. I am a pre-sales engineer and help with the consultancy.


What is most valuable?

The idea of SD-WAN is very good and it's efficient.

You get security, all of the service you need, and it's easy to deploy.

It is a feature-rich product with a lot of components.

What needs improvement?

Cisco products are a little bit complicated, so making them a little bit easier would be an improvement. The installation is easy but having many components, and the integration with other components, is a little bit complex compared to other products and other vendors.

For how long have I used the solution?

I have been working with Cisco SD-WAN for one or two years.

What do I think about the stability of the solution?

This is definitely a stable product.

What do I think about the scalability of the solution?

It is a scalable product and it can also be integrated with other Cisco products such as NSO (Network Services Orchestrator) and the virtual CPE. The customers for this product are enterprise-level companies.

How are customer service and technical support?

The Cisco technical support is excellent.

Which solution did I use previously and why did I switch?

Prior to this solution, we used Cisco iWAN.

How was the initial setup?

The initial setup is easy to do. I'm not sure of how long it takes to deploy, but it is not very complex and if all of the requirements are met then it should be straightforward.

What about the implementation team?

We deploy this product for our clients.

What's my experience with pricing, setup cost, and licensing?

Cisco is more expensive than some competing products.

Which other solutions did I evaluate?

We have compared Cisco with all of the vendors such as Fortinet and Talari. I believe that Cisco is the best, overall. It is not the cheapest, but it is the best both technically and support-wise.

With respect to other vendors, they have different strengths. For example, Fortinet is coming from a security background so they have quite a good product with a secure firewall on it. However, they lack some of the SD-WAN functionalities. I believe the routing part is still being done on the CPE, whereas with Cisco, it's done on the orchestrator.

Overall, I don't know how other vendors can compete with Cisco, and that is partly because of the integration that Cisco has with all of its products. It gives them a big edge.

What other advice do I have?

Cisco is a company that has been in this market for quite a long time. They have a stable office, stable software, and all of the features are there. Having the SD-WAN on top of the routers they have has given them an advantage. Plus, they have a wide range of products and there is integration between all of them and SD-WAN.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Learn what your peers think about Cisco SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Solution Architect at a tech services company with 51-200 employees
Reseller
Top 5
Good application-level routing and easy to manage with a single dashboard, but it should include a complete firewall
Pros and Cons
  • "The most valuable feature is the application-level routing."
  • "This solution should include a fully functional firewall at no extra charge."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

One of our customers has approximately 100 branches that were linked together using Cisco SD-WAN in multiple phases. In the first phase, they started with 40 branches. In the head office, they have two MPLS links and two internet links. In each branch, they have one of each. Before implementing this solution, they could not do both things at the same time.

How has it helped my organization?

With Cisco, you can optimize and design the solution in the way you want. For example, you can have 1,000 branches with three or four data centers, and if you can reroute the traffic from one branch to the nearest data center in order to inspect the traffic.

What is most valuable?

The most valuable feature is the application-level routing. One of our clients used this solution to route VOIP and video calls using MPLS.

The single dashboard makes the management very easy.

What needs improvement?

This solution has a built-in firewall that handles URL filtering and functionality, but you have to buy other cisco services like, Umbrella. Some of the customers would rather just use Fortinet or Palo Alto. This solution should include a fully functional firewall at no extra charge. At this time it supports layers three, four, and five, but it needs support for a level seven firewall.

What do I think about the stability of the solution?

Cisco SD-WAN is stable. There might be minor bugs in a few of the features, but overall, the product is stable and the customers are happy with it.

What do I think about the scalability of the solution?

This solution is highly scalable. We have heard that you can have 10,000 or 20,000 servers.

Our clients are medium-scale customers, as opposed to really large enterprises. They are retail stores, organizations in the hospitality industry, and pharmaceutical companies.

Which solution did I use previously and why did I switch?

We have also worked with Meraki SD-WAN, but the choice of solution depends on the customer's size and requirements. Meraki is for smaller clients. For example, Meraki only supports two landings, whereas Cisco supports more than that.

How was the initial setup?

The initial setup is not that easy, although there is training that is available for it. It will take time to create templates and the other configuration that needs to be done.

it will take between five and ten days to complete the basic, initial setup, which includes changing the IP addresses. After that, you can migrate two or three branches a day if you have the devices.

What other advice do I have?

My advice for anybody who is researching this solution is to consider the size of the environment. If they have 100 to 150 branches, then they should also look into other solutions such as VeloCloud by VMware.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Network Engineer at a tech services company with 51-200 employees
MSP
Good user experience and good security features, but can be buggy
Pros and Cons
  • "The user experience is pretty good."
  • "When it comes to adding more security features, you need to add more RAM."

What is most valuable?

The security of the solution is pretty good.

We like the user interface. It's fairly easy to navigate.

The user experience is pretty good.

We've found that the solution is easy to deploy.

The solution is very popular with many vendors.

Overall, our experience has been very positive. So far, so good. We don't have many complaints about its capabilities.

What needs improvement?

We've worked with BetterCloud, and found the security to be better than what is offered by Cisco. The user interface is nicer as well. Cisco should look at what they are doing and try to replicate it a bit.

When it comes to adding more security features, you need to add more RAM.

The pricing could be a bit better. When a customer transfers from a traditional WAN to SD-WAN, the subscription price is one big problem for them.

The solution is a bit buggy, which makes it slightly unstable.

The provisioning could be easier during deployment. Some vendors say they can handle provisioning, however, it differs from vendor to vendor.

For how long have I used the solution?

I've been working with the solution for more than one year at this point. It is likely closer to two years now.

What do I think about the stability of the solution?

We do find that the solution can be a bit buggy. The more complex the setup is, the more bugs we seem to find. There seem to be many bugs in the software.

The web GUI is easy to deploy, however, when we deploy a whole network for a customer, we can see how they run inside the GUI. We've had to open cases with technical support to help us deal with issues that arise.

What do I think about the scalability of the solution?

We have medium-sized clients, largely based in the retail industry.

How are customer service and technical support?

We've dealt with technical support in the past to help us deal with a few bugs. They are pretty professional.

Which solution did I use previously and why did I switch?

I'm working for a partner in Vietnam. They have many vendors, including Aruba and Meraki Cisco.

How was the initial setup?

The initial setup isn't too complex. It's pretty straightforward. A company shouldn't have too many issues with the setup.

I've done it a few times at this point, and every time, day by day, it gets easier and easier.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit expensive. There's a big jump from WAN to SD-WAN which customers don't like.

What other advice do I have?

We are a Cisco partner.

I've worked with a variety of different versions of the solution. I'm not always using the latest version.

Cisco is a very professional organization. They offer good support.

I would rate the solution at a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Steve Roy
Senior Director, Network Engineering at a tech vendor with 1,001-5,000 employees
Real User
Top 20
Securely connects to our hybrid cloud using transit VPCs and cloud on-ramp for fast deployments
Pros and Cons
  • "The most useful feature for our organization is the combination of on-prem and cloud-based deployments. We connect securely to our hybrid cloud using transit VPCs and cloud on-ramp for fast deployments."
  • "The inexpensive Viptela hardware may be replaced with overpriced Cisco routers. This would be a tragic mistake for Cisco as the lightweight commodity platform built by Viptela is the reason to own this solution."

What is our primary use case?

Full replacement of office to office, office to data center, and data center to data center MPLS and private lines with commodity Internet and SD-WAN.

How has it helped my organization?

80% reduction in WAN costs.

New sites can be onboarded in hours or days versus many months with carrier based technology. 

What is most valuable?

The most useful feature for our organization is the combination of on-prem and cloud-based deployments. We connect securely to our hybrid cloud using transit VPCs and cloud on-ramp for fast deployments. We have recently started using deep packet inspection allowing the use of the transit path as the firewall instead of putting firewalls on both ends of the mesh.

What needs improvement?

The inexpensive Viptela hardware may be replaced with overpriced Cisco routers. This would be a tragic mistake for Cisco as the lightweight commodity platform built by Viptela is the reason to own this solution. 

For how long have I used the solution?

Since it was Viptela in 2017.

What do I think about the stability of the solution?

It is extremely stable. You can set it and forget it, if that is your thing. There are a lot of improvements with each full version release. As with all things Cisco, if you have the chance to wait for a few months before deploying the latest release, do it. They can be buggy for the first few months. 

What do I think about the scalability of the solution?

It is very scalable. We have it deployed to 23 countries, AWS, Azure, and our data centers. 

How are customer service and technical support?

Which solution did I use previously and why did I switch?

MPLS, P2P lines and multi-point VPN mesh. These were either too expensive or required too much operational overhead. 

How was the initial setup?

The team at Viptela,and subsequently at Cisco, were extremely engaged and ready to help ensure we had a successful deployment. The concept of an overlay and underlay can be intimidating if you are used to conventional networks, but you will get used to it. 

What about the implementation team?

We deployed it ourselves with our own network engineers. 

What was our ROI?

80 percent reduction in WAN costs. There are no MPLS or P2P circuits left in the organization. 

Which other solutions did I evaluate?

Cisco, Citrix, and Fortinet.

What other advice do I have?

Map out all of the applications that use your WAN today. If you have assets like physical phone systems or dedicated VPN devices that are not ready to be off-the-books, start the project anyway. As contacts and hardware become end of life, onboard those sites. You will have a full mesh in no time. If you wait for all of your existing technology to be end of life, you are missing the point.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Vice President Of Services at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Scalable with good visibility but needs native connectivity into the major cloud providers
Pros and Cons
  • "The solution can scale. We haven't had any issues doing so."
  • "Technical support could be more helpful and responsive."

What is our primary use case?

The solution is primarily just for software-defined WAN or WAN edge solutions. We use it to connect to data centers.

What is most valuable?

All the features that they have in there have been great. The solution offers good quality of service, visibility, connectivity, and security. It's all of that stuff that makes it good. That is what's required.

Cisco is finding its footing in that area, and they're getting better.

For our team, the installation is pretty straightforward.

The solution can scale. We haven't had any issues doing so.

What needs improvement?

The quality could always continuously improve. For example, we've had stability concerns in the past.

Native connectivity into the major cloud providers would be ideal.

Often, the solution does require a specialized team to come in and assist with the initial setup.

Technical support could be more helpful and responsive. 

For how long have I used the solution?

I've been dealing with the solution for three or four years at this point. 

What do I think about the stability of the solution?

The solution could be more stable. There are issues that they've had to deal with.

What do I think about the scalability of the solution?

The solution seems to be scalable so far. For all the opportunities we've been involved with, it's been good and we haven't hit a wall.

How are customer service and technical support?

We do deal with technical support from time to time. Their tech support could be better. We are not 100% satisfied with the level of service they offer.

How was the initial setup?

For us, the implementation is easy, as we are trained to handle it. The product usually requires somebody like us to come in there and help customers through this.

Deployment times vary depending on the client and the environment. It depends on how big, the opportunity, how many sites, how many branches, et cetera. All of that stuff comes into play.

What about the implementation team?

We assist our clients with the implementation process.

What's my experience with pricing, setup cost, and licensing?

I can't speak to the costs associated with the product. We get involved with just the installations, that's all.

What other advice do I have?

We're a service partner. As implementors, we install all versions. Usually, however, when we get involved, it's always the latest version that we are installing.

I'd advise users to understand what they're getting. It's a good idea to probably do a POC to see it and make sure it meets all the requirements that the company is looking for before buying in completely.

I'd rate the solution at a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Jonathan Arteaga
Pre-Sale System Engineer SOLA & NOLA at Logicalis Latam
Reseller
Easy to setup, good support that is responsive, and integrates well with other Cisco products
Pros and Cons
  • "It's a complete solution with many security features."
  • "Customers require features that are secure for endpoints, on-premises, and for the cloud."

What is our primary use case?

We are resellers and integrators.

What is most valuable?

It's a complete solution with many security features.

It integrates well with other Cisco solutions.

What needs improvement?

Customers require features that are secure for endpoints, on-premises, and for the cloud.

We could provision Cisco Umbrella to respond to the security requirements.

They need to make provisions in the platform cloud with tools. In the cloud environment, it is very easy to enable the solution with Umbrella.

They should configure to provision other devices and many endpoints to deploy the SD-WAN with security.

I would like a feature included for the prevention and inspection of data to implement. 

For how long have I used the solution?

I have been working with Cisco SD-WAN for three years.

We are using the Viptela version.

What do I think about the stability of the solution?

We had issues with the stability only one time when we integrated Viptella SD-WAN with Cisco Umbrella. After reading all of the documentation, we have not had any issues with the stability.

What do I think about the scalability of the solution?

Cisco SD-WAN is scalable.

How are customer service and technical support?

Cisco technical support is very good. They are responsive to my questions and send me all of the information needed.

They respond quickly.

Which solution did I use previously and why did I switch?

We are also using Meraki.

Meraki is more suited to small companies, whereas Cisco is more for larger enterprise companies.

How was the initial setup?

We have a hybrid deployment. We have clients who prefer the cloud and others who want an on-premises deployment.

The initial setup was straightforward. It was easy.

The time for deployment depends on the size of the company and its requirements. There are many factors. It can take two months to six months to complete.

What about the implementation team?

We have a team of five people. One project manager, two specialist engineers, and two basic engineers, who maintain this solution.

What's my experience with pricing, setup cost, and licensing?

Cisco is more expensive than FortiGate.

Which other solutions did I evaluate?

We also evaluated Fortinet FortiGate for our clients. For customers, it is mainly a decision based on pricing and technical options.

What other advice do I have?

I would recommend this solution to others who are interested in using it. Technical support is very strong and provides high-level assistance. They have knowledgeable technicians with engineers present.

Overall, it's a very good solution.

I would rate Cisco SD-WAN a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Network Analyst at a real estate/law firm with 1-10 employees
Real User
Top 5Leaderboard
A solid and reliable router that satisfies our needs for access to network gateway
Pros and Cons
  • "The regular net routing is a good feature."
  • "The solution could have a better web interface to simplify changing configurations."

What is our primary use case?

Our primary use case is for the web gateway and VPN server and for access list control. We basically use the solution as a minimal requirement for the network gateway. We have about 50 users. I work as a network analyst and we're vendors, not a direct partner of Cisco. 

What is most valuable?

The regular net routing is a good feature. It's not just good for routing although like a lot of things it isn't linked to anything else.

What needs improvement?

On its own the product does what it's expected to do but if you're looking for more features you'd need to move to a dedicated firewall like the ISA firewall. There's something a little inconvenient and old style about it. 

The solution could have a better web interface to simplify changing configurations or see some statistics. I think the main weakness of the Cisco product is the user interface, I'd like to see things more clearly. 

For how long have I used the solution?

I've been using the solution for five or six years. 

What do I think about the stability of the solution?

The stability of the solution is one of the better features. 

What do I think about the scalability of the solution?

Scalability is somewhat limited, especially from the technical side. It's just a gateway with some routing and we don't use any dynamic routing. There's nothing fancy and the scalability is enough for our needs. 

How are customer service and technical support?

Cisco is always good with technical support, it's easy and the contact is fast when you really need it. 

How was the initial setup?

Initial setup is a little difficult but more or less straightforward. We have an older version which is not as flexible. 

What about the implementation team?

It took us one day to implement and we didn't use any advanced features so it was quite quick. We migrated the set-up from the old device and put it on the new one. They're both on the same platform. We did the implementation ourselves and we have one staff member involved with maintenance. We're currently looking to switch our internet gateway so I'm not sure how long this situation will last. We're looking for a provider so we can outsource the network. 

What other advice do I have?

There's not much advice I can give other than to suggest that people get familiar with using the command line.

I would rate this product an eight out of 10 because it has good reliability. We've rarely had any problems with it.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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