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Cisco Meraki Systems Manager (MDM+EMM) OverviewUNIXBusinessApplication

Cisco Meraki Systems Manager (MDM+EMM) is #10 ranked solution in top Enterprise Mobility Management (EMM) tools. IT Central Station users give Cisco Meraki Systems Manager (MDM+EMM) an average rating of 8 out of 10. Cisco Meraki Systems Manager (MDM+EMM) is most commonly compared to Microsoft Intune:Cisco Meraki Systems Manager (MDM+EMM) vs Microsoft Intune. The top industry researching this solution are professionals from a comms service provider, accounting for 27% of all views.
What is Cisco Meraki Systems Manager (MDM+EMM)?

Every user is unique. Every device, a bit different. Systems Manager keeps the network in the loop about constantly changing devices, automatically tracking device posture and adjusting security policies to match.

Cisco Meraki Systems Manager (MDM+EMM) is also known as Meraki MDM.

Buyer's Guide

Download the Enterprise Mobility Management (EMM) Buyer's Guide including reviews and more. Updated: October 2021

Cisco Meraki Systems Manager (MDM+EMM) Customers

Hafen Hamburg & Empire Riverside Hotel, Eastview Church, Tourism Holdings, Colegio Sagrada Familia Hijas de Jesús, Tommy Bahama's, Canadian School Mexico, Rosebank College

Cisco Meraki Systems Manager (MDM+EMM) Video

Pricing Advice

What users are saying about Cisco Meraki Systems Manager (MDM+EMM) pricing:
  • "The cost of installing this solution can be more expensive depending on who is doing the installation. Cisco is very expensive."

Cisco Meraki Systems Manager (MDM+EMM) Reviews

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TonyMoore
President at www.virtualtechsolutionsusa.com
Real User
Top 5Leaderboard
A stable and scalable solution that allows you to pre-configure the devices before you get them into the company

Pros and Cons

  • "I have found the location analytics feature that is built into the APs to be the most valuable. It allows you to compare data and to single out individuals who are repeatedly coming into your store. We can observe different trends. This is what separates it from a lot of the other solutions."
  • "The cost of installing this solution can be more expensive depending on who is doing the installation. Cisco is very expensive, and I'd like to see a reduction in cost."

What is our primary use case?

We use location analytics to display real-time location statistics to improve customer engagement and loyalty across all the sites. It's built into the Cisco Meraki APs at no additional cost. That's one of the things that a lot of clients like. 

The data is collected by the APs, and it syncs to the Cisco Meraki cloud. This is automatically reported to the dashboard and reveals visitor traffic, trends, dwell time, news, and also repeat visitor loyalty. A lot of stores use it for this particular reason: they can gather information from repeat visitors. They can also locate single repeat visitors.

How has it helped my organization?

The Systems Manager provides over-the-air centralized management, diagnostics, and monitoring for mobile devices. It's managed by the organizations. If someone else needs to manage it, he/she can do it through Meraki cloud. However, it's usually managed by the organization itself with the use of its own protocol. It can be done on iPads, Androids, Macs, and PCs. The Systems Manager monitors each of your organization's devices, and it shows useful metrics like client hardware/software information, recent location, etc. that binds into your analytics and even lets administrators remotely lock and erase the devices.

It protects devices and their data, and it will also control usage with a passcode policy. Every device will have a passcode policy. This restricts employee access to, for example, app stores, gaming, and so on during work hours.

What is most valuable?

I have found the location analytics feature that is built into the APs to be the most valuable. It allows you to compare data and to single out individuals who are repeatedly coming into your store. We can observe different trends. This is what separates it from a lot of the other solutions. 

You can have a passcode policy to restrict access and can enable device restrictions and stop people from being able to use cameras. You can allow screen capture, automatic sync when roaming, and the use of a virtual assistant, or you can actually shut all these things down as well.

What needs improvement?

The cost of installing this solution can be more expensive depending on who is doing the installation. Cisco is very expensive, and I'd like to see a reduction in cost.

For how long have I used the solution?

I've been using Cisco Meraki Systems Manager (MDM+EMM) for several years.

What do I think about the stability of the solution?

I think it is a very stable solution.

What do I think about the scalability of the solution?

This solution scales extremely well.

How are customer service and technical support?

Technical support has been prompt and very good.

How was the initial setup?

The initial setup is very straightforward because they'll send you a license first, along with a username, and you get to create your password. You can go into the user dashboard before you ever get the Meraki devices sent to you and start to configure them. Everything can be configured within the dashboard itself. Once your system arrives and you're attached to the network, it will automatically report to the dashboard. The dashboard, in turn, will push out all the configurations to the devices. Everything can be pre-configured.

What's my experience with pricing, setup cost, and licensing?

The setup cost can be expensive depending on who is doing the installation. Licensing can be done on a monthly basis. A lot of clients prefer to use the cloud-based option.

What other advice do I have?

On a scale from one to ten, I would rate this solution at ten.

If you want something that's going to work and scale very well, and allow you to pre-configure the devices before you get them into the company, then Cisco Meraki Systems Manager (MDMEMM) is a great option. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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MM
IT Manager at a construction company with 201-500 employees
Real User
Top 5
Stable and great for iOS but lacks functionality with Windows devices

Pros and Cons

  • "The stability of the solution is very good. It's reliable. We don't have crashes or experience freezing. There aren't bugs or glitches."
  • "We've really only experimented with their iOS client. This is due to the fact that their Windows client has a lot to be desired. We first tried experimenting with the Windows one but very quickly determined that it wasn't going to cut it for most Windows cases. The Windows portion of this product needs improvement. I'd say that it's not really viable."

What is our primary use case?

We primarily use the solution for iPhone management.

What is most valuable?

The ability to push out applications is a great aspect of the solution.

We can create a tag of a phone and we can create a package of applications, and then we can tag the device and say, "This device must have these applications." The solution ensures that the device gets those applications.

We also like that it allows us to get applications without setting up iCloud accounts. For some of our employees, the extra steps to have "yet another account" are simply not needed, when all they want the is the app store (and not all of the other iCloud functionality).

For example, a delivery driver - we want him to have Google Maps, Outlook, Chrome, and a Time Clock app.  We can push these apps out through Meraki MDM without having to set him up with an iCloud account.  

What needs improvement?

We've used the iOS client. The Windows client has a lot to be desired to be a full management tool. 

We first tried the Windows client, but quickly determined that it wasn't going to cut it for most Windows cases. The Windows portion of this product needs improvement.

For how long have I used the solution?

We've been using this solution for a few years.

What do I think about the stability of the solution?

The stability of the solution is very good. It's reliable.

What do I think about the scalability of the solution?

I'm not sure how the solution scales. In our experience, we've only put it on twenty devices. 

How are customer service and technical support?

We've never contacted technical support for Systems Manager

How was the initial setup?

Deployment took a few hours, initially. However, the total time to fully understand it and get into the weeds with the way it works will take a lot longer since there's so much to it. It took us a few months of testing it out here and there to get comfortable to roll it out.  Bear in mind, we didn't have a deadline, and this was being done as a side project.

What about the implementation team?

in house.

What was our ROI?

Error can't divide by $0.00

What's my experience with pricing, setup cost, and licensing?

We're using a free version of the solution.  But if we exceed the limit the pricing was in line with other MDM solutions.

Which other solutions did I evaluate?

No, we had a free license to one hundred seats of Systems Manager from our Meraki firewalls.  We have since looked at Jamf and Microsoft Intune.

What other advice do I have?

There's a lot of options in the configuration and the setup.  Make a test device and a test group and make sure you fully understand what is going on before you roll it out.  For example, one setting lets you deny use of Safari, which sounds good till the user clicks a link in an email and it won't open.  *Unless you use Microsoft Outlook which allows you to pick the app that links open in.

Setting up VPP and DEP takes a little bit of effort, but these will be required no matter the MDM solution you choose. The Apple device enrollment program allows devices bought from the carrier you are registered with to show up in the account. 

On the Apple side, the VPP allows you to bulk buy apps, that's the same, regardless of which MDM solution you use.

Personally, we don't plan to continue to use it going forward. While the Apple side of the solution is great, the Windows side just has a lot of problems.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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