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Team Lead Network Infrastructure at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Scalable with good device administration and good stability
Pros and Cons
  • "Typically, the installation is pretty simple."
  • "Deploying to a machine, as opposed to a dedicated appliance, can be a bit difficult."

What is our primary use case?

The solution is primarily used for authentification purposes. 

What is most valuable?

The solution is stable.

We have found the product to be scalable.

The device administration is great. 

It offers very good integrations and can easily be integrated with mobile devices.

The product works well with StealthWatch.

It's quite an innovative product.

Typically, the installation is pretty simple.

What needs improvement?

The solution isn't as dynamic as it could be. There are some limitations, specifically around switches. 

Deploying to a machine, as opposed to a dedicated appliance, can be a bit difficult. 

The network solutions need to be improved by Cisco.

For how long have I used the solution?

I've been using the solution for three to four years. It's been a while at this point. 

What do I think about the stability of the solution?

The solution has been quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand it, it can do so. It's not a problem.

We have this solution deployed to 6,000 or more users. 

How was the initial setup?

An installation is pretty simple if it is on a dedicated hardware appliance. However, if someone chooses to deploy to a machine, then you can face certain challenges during the installation. On a dedicated appliance, you can deploy in two to three hours.

You only really need one person to deploy the product. You don't need to have a big team.

What about the implementation team?

We are integrators and can deploy the solution for clients.

What other advice do I have?

We are a systems integration company.

I'm using different versions of the solution, and not necessarily the latest one.

I'd rate the solution at an eight out of ten. It's worked well for us so far. We find Cisco to be innovative and to offer good products. 

I would recommend the solution to other users and organizations. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Josept Conde
Project Manager at Projectnet
Real User
Top 20
Overall complete package, secure authentication, with great customer service
Pros and Cons
  • "One of the most important features is the authentication security for the individual connection to the network through their computer or laptop."
  • "The customer server was great but it would have been better for me if they had support in other languages such as Spanish."

What is our primary use case?

The company implemented the solution to keep track of wired and wireless devices.

What is most valuable?

One of the most important features is the authentication security for the individual connection to the network through their computer or laptop. The solution is very complete overall.

What needs improvement?

There should be better documentation on the implementation of the solution. I learned how to implement it from watching videos. I felt the documentation was too complicated and I also learn better from watching videos.

In my experience, there needs to be better documentation for firewall integration as well, we had some trouble early on.

For how long have I used the solution?

I have been using the solution over the last year.

What do I think about the stability of the solution?

A co-worker of mine had some issues with the solution crashing unexpectantly or some processes went down. 

What do I think about the scalability of the solution?

We are using the solution with around 200 people and we had no problems with scalability. Most of our clients are small businesses.

How are customer service and technical support?

The customer server was great but it would have been better for me if they had support in other languages such as Spanish. It was difficult for me to communicate in English.

How was the initial setup?

The setup was easy for this solution.

What about the implementation team?

We implemented the solution.

What's my experience with pricing, setup cost, and licensing?

There are other cheaper options available.

Which other solutions did I evaluate?

We did evaluate Aruba ClearPass before the client picked Cisco ISE. I had suggested ClearPass because it was cheaper but the client decided to go with Cisco regardless.

What other advice do I have?

Our clients and my company plan to continue the use of the solution in the future.

I rate Cisco ISE (Identity Services Engine) a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Cisco ISE (Identity Services Engine). Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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HassanAyoub
Technology Manager at Advanced Integrated Systems
Real User
Top 20
A stable and scalable network administration solution with a valuable guest access feature
Pros and Cons
  • "I like the guest access feature, which has been important for us."
  • "Segmentation can be improved."

What is our primary use case?

The primary use case is to have network access control and automation to integrate with the enterprise network. It also helps provide a method to make segmentations between users and enable access control.

How has it helped my organization?

Cisco ISE has provided more mobility for the organization while controlling access no matter how the users connect to the network.

What is most valuable?

I like the guest access feature, which has been important for us. The BYOD feature is also good. 

What needs improvement?

Segmentation can be improved. They can also improve security policies for each group of users, and automation can also be better. The software interface could be better. They should make it easier for users to find features.

For how long have I used the solution?

I have been working with Cisco ISE for more than three years, but in general, I have more than 20 years of experience working with Cisco.

What do I think about the stability of the solution?

Cisco ISE is a stable solution.

What do I think about the scalability of the solution?

Cisco ISE is very scalable.

How are customer service and technical support?

Cisco technical support is very good.

How was the initial setup?

The initial setup is complex, and you can't easily find the features you want.

What about the implementation team?

If we're talking about a medium enterprise and there is a greenfield, it can take between one or two weeks.

What's my experience with pricing, setup cost, and licensing?

I think the price is okay.

What other advice do I have?

I advise new users to go through the admin guides for implementation and follow the script very carefully.

On a scale from one to ten, I would give Cisco ISE an eight.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Chandra-Prakash
Senior Infrastructure Consultant at Happiest Minds Technologies
Consultant
Top 20
Superior support, effective NAC, but difficult to configure
Pros and Cons
  • "The most valuable features are the NAC and the bundles that are available with Cisco ISE, such as Cisco ACS being integrated."
  • "The solution configuration is complicated for setting the infrastructure. They have improved over the years but there is still a lot of room to improve. When comparing the simplicity to other vendors, such as Fortinet and Aruba they are behind."

What is our primary use case?

My clients are small to enterprise-size companies using this networking solution. One of my clients is a leading pharmaceutical manufacturing company, providing genetic medicine. The network they have has approximately 5,000 device inventory. Additionally, I have a couple of clients in the banking industry in the USA that has quite a large networking infrastructure using this solution.

What is most valuable?

The most valuable features are the NAC and the bundles that are available with Cisco ISE, such as Cisco ACS being integrated.

What needs improvement?

The solution infrastructure configuration is complicated to set up. They have improved over the years but there is still a lot of room to improve. When comparing the simplicity to other vendors, such as Fortinet and Aruba they are behind.

For how long have I used the solution?

I have been using this solution for approximately three years.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

Cisco's support system is very good and they are well known for it.

Which solution did I use previously and why did I switch?

I am also using FortiNAC and it is similar to Cisco ISE. However, Cisco is spread across the globe with bigger clients, large enterprises. FortiNAC is not as mature, but they are still working their way up in the market

What's my experience with pricing, setup cost, and licensing?

The price of the solution is price fair for the features you receive.

Which other solutions did I evaluate?

I have evaluated other solutions from Aruba and Fortinet.

What other advice do I have?

I rate Cisco ISE (Identity Services Engine) a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Deputy Manager at Convergent Wireless Communications
Reseller
Top 20
Stable, scalable, feature-rich, with good guest and stop authentication
Pros and Cons
  • "It has all of the features available, in fact, more than what you need."
  • "The support could be faster and the pricing could be reduced."

What is our primary use case?

I am a reseller. I provide solutions to our customers.

We used Cisco ISE for Wi-Fi implementation for one project at the International Airport.

What is most valuable?

The most valuable features of this solution are guest authentication and stop authentication.

I felt that it was quite good and well suited for us.

Overall, the features and the product are quite good. 

It has all of the features available, in fact, more than what you need.

What needs improvement?

The initial setup could be simplified.

The support could be faster and the pricing could be reduced.

What do I think about the stability of the solution?

Cisco ISE is a stable product.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and technical support?

Technical support is fine.

It might take some time. At times, it will take two hours to come online.

Support is available as long as you have the support contract.

Which solution did I use previously and why did I switch?

I have not worked on any other product.

How was the initial setup?

The initial setup is a bit complex. The integration with the Active Directory is a bit involved.

What's my experience with pricing, setup cost, and licensing?

The price is a bit on the high side.

What other advice do I have?

The features are quite comprehensive, but it's okay. However, the pricing is on the higher side.

Feature-wise, it is a nine out of ten. Overall, I would rate Cisco ISE an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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NOC Manager at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
Integrates well, stable, and helpful support

What is our primary use case?

We are using Cisco ISE for limiting port access in our organization's building for wired and wireless networks.

What is most valuable?

We were originally a Cisco shop and Cisco ISE integrated well with our other Cisco switches and networks.

For how long have I used the solution?

I have been using Cisco ISE (Identity Services Engine) for approximately three years.

What do I think about the stability of the solution?

The solution is stable and has good performance.

What do I think about the scalability of the solution?

Cisco ISE  is scalable. We have approximately 200 people using this solution in my organization.

How are customer service and support?

When I have contacted the support for Cisco ISE I have always been satisfied.

How

What is our primary use case?

We are using Cisco ISE for limiting port access in our organization's building for wired and wireless networks.

What is most valuable?

We were originally a Cisco shop and Cisco ISE integrated well with our other Cisco switches and networks.

For how long have I used the solution?

I have been using Cisco ISE (Identity Services Engine) for approximately three years.

What do I think about the stability of the solution?

The solution is stable and has good performance.

What do I think about the scalability of the solution?

Cisco ISE  is scalable.

We have approximately 200 people using this solution in my organization.

How are customer service and support?

When I have contacted the support for Cisco ISE I have always been satisfied.

How was the initial setup?

The installation is not straightforward, it took us approximately one month.

They need to reduce the number of options for the installation or have a wizard that covers small, medium, and large enterprises.

What about the implementation team?

We had an integrator help with the implementation. For the deployment, we had five engineers and for the maintenance and support, we use three engineers.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco ISE (Identity Services Engine) is expensive and we are thinking about changing to FortiGate.

Which other solutions did I evaluate?

I have evaluated Fortinet FortiGate solutions.

What other advice do I have?

I would not recommend this solution.

I rate Cisco ISE (Identity Services Engine) a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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VP of IT at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Good support, provides visibility of traffic, and is easy to use

What is our primary use case?

We are a solution provider and we provide Cisco products, including ISE, to our customers. This product is used to facilitate the connection of a local network to wireless access. This allows us to restrict users and their access.

What is most valuable?

This product allows them to see the traffic that is going through the network. It is stable and easy to use.

What needs improvement?

The user interface can be improved.

For how long have I used the solution?

I have been using Cisco ISE for approximately three years.

What do I think about the stability of the solution?

Cisco ISE is stable.

What do I think about the scalability of the solution?

This is a scalable solution. There are more than 500 users in my client's organization.

How

What is our primary use case?

We are a solution provider and we provide Cisco products, including ISE, to our customers.

This product is used to facilitate the connection of a local network to wireless access. This allows us to restrict users and their access.

What is most valuable?

This product allows them to see the traffic that is going through the network.

It is stable and easy to use.

What needs improvement?

The user interface can be improved.

For how long have I used the solution?

I have been using Cisco ISE for approximately three years.

What do I think about the stability of the solution?

Cisco ISE is stable.

What do I think about the scalability of the solution?

This is a scalable solution. There are more than 500 users in my client's organization.

How are customer service and technical support?

The technical support from Cisco is very good

How was the initial setup?

ISE is very easy to configure, although it takes time because we have to take input from the customer. It will take about two days to implement and deploy.

What about the implementation team?

We have a consultant to assist with deployment. A team of four engineers is required for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is okay.

What other advice do I have?

As of now, this product is working fine.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Derly AliGutierrez Arellano
Technical Solutions Architect at a wholesaler/distributor with 201-500 employees
Reseller
Secure access that is reliable, simple to scale, and easy to install

What is our primary use case?

I am a reseller. We also implement solutions for our clients. Currently, we have a client who is doing a proof of concept with different clients of their own. We sell this product to many different clients here in Mexico for both retail and manufacturing plants. Our clients use Cisco ISE (Identity Services Engine) to secure the access of the users. It's a great tool for access control functions.

What is most valuable?

The profiling model included is the most valuable feature.

What needs improvement?

The user interface could be improved to make it more user-friendly.

For how long have I used the solution?

I have been selling Cisco ISE (Identity Services Engine) for eight years.

What do I think about the stability of the solution?

Cisco ISE…

What is our primary use case?

I am a reseller. We also implement solutions for our clients. Currently, we have a client who is doing a proof of concept with different clients of their own.

We sell this product to many different clients here in Mexico for both retail and manufacturing plants.

Our clients use Cisco ISE (Identity Services Engine) to secure the access of the users. It's a great tool for access control functions.

What is most valuable?

The profiling model included is the most valuable feature.

What needs improvement?

The user interface could be improved to make it more user-friendly.

For how long have I used the solution?

I have been selling Cisco ISE (Identity Services Engine) for eight years.

What do I think about the stability of the solution?

Cisco ISE (Identity Services Engine) is very stable.

What do I think about the scalability of the solution?

It is very scalable. Cisco ISE (Identity Services Engine) is a nice solution.

How are customer service and support?

I have not had any contact with technical support.

How was the initial setup?

The initial setup is easy.

It can take three days for a basic configuration.

Which other solutions did I evaluate?

As resellers, we frequently evaluate solutions for our customers.

What other advice do I have?

After the deployment, I would recommend completing a proof of concept.

I would rate Cisco ISE (Identity Services Engine) a nine out often.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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