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Hermann Medrano
Telecommunications Engineer at Universidad
Real User
Top 5
Good performance and load-balancing capabilities, and good integration with other brands
Pros and Cons
  • "The most valuable feature is load balancing."
  • "I would like to see a graphical user interface for the configuration."

What is our primary use case?

We are a solution provider and Cisco Catalyst Switches are one of the network products that we provide to our clients. Within the past year, we have implemented Catalyst 2960 switches and Cisco 1900 Series routers.

I am implementing complex solutions with the Catalyst series that include the Spanning Tree Protocol. I build these solutions for educational institutions that are servicing professors and students, including wireless services.

What is most valuable?

The performance is good for complex solutions.

The most valuable feature is load balancing.

The integration with other brands is good.

What needs improvement?

I would like to see a graphical user interface for the configuration. This is something that other brands and models have.

For how long have I used the solution?

I have worked with the Cisco brand for the past seven years.

What do I think about the stability of the solution?

I am fine with the stability. With the protocol that was implemented, the network has not gone down.

What do I think about the scalability of the solution?

Scalability is good and is suitable for an enterprise network.

My clients are normally small companies.

How are customer service and technical support?

I don't usually contact technical support. I am familiar with the forum, so I search there when I need information. The documentation, manuals, and community support are all good.

Which solution did I use previously and why did I switch?

My client is using switches from MikroTik and Ubiquiti access points. We have also dealt with other vendors, including Cisco and Huawei, in the delivery of solutions to our customers. My clients choose Cisco because of the stability and performance.

I have also worked with telecom enterprises in the past, which included working with Cisco products Catalyst and Nexus. 

How was the initial setup?

I have worked with these switches and know how to configure them.

The length of time required for deployment depends on the size of the network. For a network of 15 switches, it takes me two or three days to configure.

What's my experience with pricing, setup cost, and licensing?

The price is too high for this market. Catalyst switches are more expensive than the competing options.

Which other solutions did I evaluate?

I am currently evaluating several options for my client. Their goal is to improve the reliability and architecture of the network, to give them improved scalability and performance. They need a good switch, but the budget is small so I am searching for the most cost-economical one that suits their needs. In fact, for them, the price is essential now.

What other advice do I have?

Overall, these switches are very good. I like to work with them because they have advanced capabilities. I recommend this product because Cisco has proprietary protocols and we are happy with them.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller and Implementer
Magno Castellar
Project Manager at a tech services company with 1-10 employees
Real User
Top 20
Great equipment with good performance and an excellent warranty
Pros and Cons
  • "The solution is easy to implement and quick to deploy."
  • "The technical support, in some cases, should be faster and could improve."

What is our primary use case?

We primarily use it to provide a hierarchy in the data center, enterprise solutions, and high availability solutions.

What is most valuable?

The performance of this equipment is much better than other options. The warranty on offer is perfect for me as they attend to issues in a maximum of four hours or within the next business day.

The solution is easy to implement and quick to deploy.

The solution is very stable.

I found the scalability to always be good. 

What needs improvement?

The technical support, in some cases, should be faster and could improve.

For how long have I used the solution?

I've been using the solution for ten years. It's been a decade. I've dealt with Cisco for a while. 

What do I think about the stability of the solution?

The product is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability potential is very high. I can put many types of equipment on it and the solution will keep in the same level performance. It doesn't dip. 

Currently, we have 1,000 people on the solution. 

I do plan to implement the solution in future projects, as, so far, it has been issue-free and works very well. 

How are customer service and support?

Technical support could be a bit more responsive. 

How was the initial setup?

in terms of the initial setup, and how easy or hard it is, it depends on the technical knowledge base and on the person that will be implementing the solution.

I was working with data center providers, and, for us, with our level of knowledge, every time it was very easy to implement this equipment.

The deployment is pretty fast. After a couple of hours, you should have it up and running. We had a big team as well, which helped ensure it didn't take us long.

We have about 15 people at three technical levels that can handle maintenance tasks. 

What about the implementation team?

I implemented the solution myself. I did not need an integrator or consultant to assist. 

What was our ROI?

Likely, after three or so years, you may see an ROI. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs vary. If you buy a lot, the costs are lower, however, if you only need a few, the costs are very, very high. 

You can also pay for additional support that guarantees four-hour or next-day resolutions. 

What other advice do I have?

I am a solutions provider. We're consultants and we help other companies implement this solution. 

I'd rate the solution at a nine out of ten. 

I would recommend the solution to other users and organizations. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
Team Leader Presales at a comms service provider with 51-200 employees
Real User
Top 5
Easy to use with good pricing and a simple installation process
Pros and Cons
  • "The pricing is quite good."
  • "The delivery dates need to be more expedient."

What is our primary use case?

We primarily use the solution for the virtualization infrastructure and for bare metal platforms.

What is most valuable?

We are satisfied with the solution's performance so far.

The stability has been perfect.

The solution can scale.

It is a very easy solution to use.

We have found the installation process to be very simple. 

The pricing is quite good.

What needs improvement?

The delivery dates need to be more expedient. This could be improved. Right now, when we need to buy a new Cisco Switch, we may have to wait a few months. It could be as much as six months sometimes. It's far too long of a wait.

For how long have I used the solution?

I've been using the solution for a few years at this point. 

What do I think about the stability of the solution?

So far, the solution has been very stable. The performance is excellent. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The scalability of the solution is quite good. If a company needs to expand, it can do so.

We have hundreds of users that are leveraging this product.

At the moment, we do not have plans to increase usage.

How are customer service and support?

We've never contacted technical support in the past. I can't speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

A very, very long time ago we used HP Brocade Switches. W removed over to Cisco mostly due to the fact that there is a very rich knowledge base over the internet. Also, the implementation is pretty straightforward and the commands are pretty easy to follow. 

How was the initial setup?

When it comes to the initial setup, the solution is very simple and straightforward. It's not overly complex or difficult.

How much time it takes depends on the configuration, specifically the complexity of the configuration for the Cisco Switch. Most of the time, a few days are enough for any configuration.

Two engineers are enough in terms of handling the initial setup.

What about the implementation team?

We were able to set up the solution ourselves, in-house. It's not a complex process, and therefore, we did not need outside help from integrators or consultants.

What's my experience with pricing, setup cost, and licensing?

There is a license that is paid with the Switch when you are buying the Switch.

It's reasonably priced.

What other advice do I have?

I'm not sure if we are using the latest version of the solution, although we are often handling product updates.

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Coordinator - Networking Team at a maritime company with 11-50 employees
Real User
Top 20
Reliable but not very flexible
Pros and Cons
  • "Catalyst Switches are reliable. We don't have major problems like lost connections, and we only have a minor issue with something every few months. In the last five years, a switch broke down once, and that was due to human error."
  • "I can't use older Cisco devices with newer versions of the controller or switches. For example, if a switch was manufactured in 2014, I can't use it with a controller made in 2019. I have to change the switch so that I can upgrade my network or my devices. I don't have the option to update the version I have on the image of the AP or the controller."

What is our primary use case?

We use Catalyst switches to extend our network throughout the facility. It's a big facility, so we need to use switches the ABS to get the signal out to the entire facility.

What is most valuable?

I like Cisco because you are dealing with something old that the new generation doesn't know about, like telnet or how to configure the switch. I don't like simple GUIs where you can do everything with a click. 

What needs improvement?

I can't use older Cisco devices with newer versions of the controller or switches. For example, if a switch was manufactured in 2014, I can't use it with a controller made in 2019. I have to change the switch so that I can upgrade my network or my devices. I don't have the option to update the version I have on the image of the AP or the controller.

Also, in the K5 Series of the switches —  Cisco calls them "Core" switches — they have some commands that Catalyst doesn't support, so you have to know the command lines for two different devices to configure them. It's a bit confusing when you are working on both at the same time, and you have some problems, then you notice that you didn't use the correct command for that switch.

For how long have I used the solution?

I've been using Cisco Catalyst for five years, but I've only been working with the solution in-depth for the past few months.

What do I think about the stability of the solution?

Catalyst Switches are reliable. We don't have major problems like lost connections, and we only have a minor issue with something every few months. In the last five years, a switch broke down once, and that was due to human error.

How are customer service and support?

Cisco customer service is excellent. We had some issues with devices, and Cisco replaced them for us. We had some significant problems with one of the switches because they changed the image. It took a while, but overall, the support is good.

How was the initial setup?

It's not hard if you have some networking experience. I didn't deploy the switches by myself. We had some help from the vendor, and I supervised them.

What's my experience with pricing, setup cost, and licensing?

With some competitors, yes, it's about, let's say very high price. Half the price you can get Jupiter, or I think also, I forget the brand, TP-Link, you can have something like that, but half the price with it, with maybe also advanced features to deal with it.

What other advice do I have?

I would rate Cisco Catalyst switches seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Team Lead Network Infrastructure at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Reliable technology that improves businesses, is easy to install and scale
Pros and Cons
  • "As far as technology is concerned, Cisco improves the client-to-client business."
  • "Cisco should support all of the features that are included with the suite."

What is our primary use case?

We use this solution to provide stability between sites. Also for our customers who have multiple branches, Cisco routers and switches are perfect for them. 

What is most valuable?

As far as technology is concerned, Cisco improves the client-to-client business.

What needs improvement?

Cisco should support all of the features that are included with the suite.

For how long have I used the solution?

I have been using Cisco products for more than six years.

I am using the latest version of Cisco Catalyst Switches.

What do I think about the stability of the solution?

They are very stable.

What do I think about the scalability of the solution?

Cisco Catalyst switches are definitely scalable.

There are a number of models and scalability depends on the requirements. You have to consider how far you want to scale your organization with the different branches.

I work with many different organizations and many different users. Some have 6,000 users whereas others have 3,000.

How are customer service and technical support?

Technical support is good. Cisco offers the best possible support.

As for the new products that Cisco has acquired it's okay, but not as good.

Which solution did I use previously and why did I switch?

Previously, I have used Linksys and Meraki Switches.

How was the initial setup?

It's easy to install. 

If you have clear knowledge and design, it's pretty easy to implement.

The time it takes to deploy depends on how large the site is and a number of things. If everything is available it can be configured in minutes.

The size of the technical team depends on the installation and what the customer requires. For the deployment, if you have different sites you will need more people, a larger team. It also depends on the timelines and how soon you have to hand over the project to the customer.

Essentially, it depends on the circumstances.

What's my experience with pricing, setup cost, and licensing?

Price is an area that can be improved. Cisco is pioneering technology and they are definitely charging for their technology.

It would be great for the user if Cisco lowered the prices for their routers and switches.

The price is not really in the market. When the new product line arrives, it's still very expensive. The product has new features, new capabilities, and definitely costs more than the previous one.

The price could be cheaper. Many other vendors provide the main features with lower pricing and better performance than Cisco.

Overall, Cisco prices are high.

What other advice do I have?

We have plans to continue using this product and would recommend them to others.

I would rate Cisco Catalyst Switches a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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CISO at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
It is pretty much stable, and there is a lot of improvement in the network segment
Pros and Cons
  • "There is a lot of improvement in the network segment after replacing the older switches. I have not seen any kind of issue with these switches since deployment. They are pretty much stable."
  • "Cisco can definitely improve the training part. They can provide more training related to configuration."

What is our primary use case?

I use it for connectivity for my enterprise users. My entire platform is on Cisco, and we have different plans.

What is most valuable?

There is a lot of improvement in the network segment after replacing the older switches.
I have not seen any kind of issue with these switches since deployment. They are pretty much stable. 

What needs improvement?

Cisco can definitely improve the training part. They can provide more training related to configuration.

For how long have I used the solution?

We have recently done an upgrade. We installed these switches around one year ago.

What do I think about the stability of the solution?

It is a pretty much stable product.

What do I think about the scalability of the solution?

It is scalable. We have 1,500 users.

How are customer service and technical support?

Technical support is managed by the vendor so far. The vendor is taking care of any issues.

What about the implementation team?

The entire implementation was done by the vendor, but we are managing it in-house. We have a Cisco-certified vendor to do all kinds of implementation and train our people. The overall project was for six months, but because of Covid, it got delayed. We have finished it may be a month back. We have four different locations. The vendor deployed technical manpower of six to eight members for each location. 

We had just one issue with a switch, and the replacement was done within a week. The connectivity was not going through, and it was giving packet drops. The issue was identified, but because of Covid, there was a delay from Cisco. Our vendor was able to ensure that there was no installation delay. Because we had 3% to 4% stock over and above the inventory for installation, they used the switch from that particular inventory, and later on, they provided the switch within a week.

What's my experience with pricing, setup cost, and licensing?

I don't see any price issue with Cisco. Whenever you buy a quality product, you always have a mindset of paying the premium amount.  For any good product, you pay a premium amount, but that also means you are going to recover that premium over a period of time in terms of performance.

What other advice do I have?

I would recommend this solution. It is a pretty good product. We don't see any issue with Cisco Catalyst Switches. We have a license of five years as per our current agreement with Cisco. We plan to keep using these.

I would rate Cisco Catalyst Switches a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ITCS user
Account Manager at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
Highly stable, great software and hardware integration, and helpful technical support
Pros and Cons
  • "The Cisco software ties all the hardware together better than the competition."
  • "Cisco Catalyst Switches do not have an open architecture and you have to buy into the Cisco architecture to be able to use them."

What is our primary use case?

We have customers that use Cisco Catalyst Switches for SMB, enterprises, schools, colleges, and universities. We have worked with almost everything except the federal government.

What is most valuable?

The Cisco software ties all the hardware together better than the competition. Cisco used to license their IOS software to HPE for their own switches, which were decent switches as well. HPE has been through a bunch of different changes over the years and now has Aruba switches. 3Com was part of HP for a while and the ProCurve was the original HP switch that I remember.

What needs improvement?

Cisco Catalyst Switches do not have an open architecture and you have to buy into the Cisco architecture to be able to use them.

For how long have I used the solution?

I have been using Cisco Catalyst Switches for approximately 20 years.

What do I think about the stability of the solution?

The solution is extremely stable and reliable, this has been proven from many years of use.

What do I think about the scalability of the solution?

Cisco Catalyst Switches can be used in any sized company. We have customers in small to enterprise companies, with our largest being General Reinsurance. Multi-national companies would benefit the most from the use of Cisco switches. This is why the international community likes this solution because it can be used anywhere in the world.

How are customer service and technical support?

The paid technical support is very good.

Which solution did I use previously and why did I switch?

I have used many other switches, such as HPE, Juniper, and Aruba.

How was the initial setup?

The installation is a definite effort to get everything set up and working correctly. They do not work out of the box. However, these days they have improved a lot and the new Cisco solutions today would be much easier to put together than the ones in the past.

What's my experience with pricing, setup cost, and licensing?

The cost of Cisco switches is a little more expensive than the competition. However, as the saying goes, "you get what you pay for." If you want a reliable solution and other benefits, Cisco Catalyst Switches are worth the money. 

There are additional costs for support.

What other advice do I have?

My advice for others looking to implement this solution would be to work with a reseller, such as us, that has a good history of working with Cisco and can give the customer a good short and long-term plan.

I rate Cisco Catalyst Switches an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Network Support Engineer at a government with 201-500 employees
Real User
Top 5Leaderboard
Easy to set up with good support and excellent stability
Pros and Cons
  • "The solution is easy to use."
  • "The price of the product is very expensive."

What is our primary use case?

We primarily use the solution for ethernet WAN connectivity, LAN connectivity, wireless, then integration with other third-party solutions. That's all we use it for, for the most part.

What is most valuable?

The solution is easy to use.

It is very stable and the performance has been very reliable. 

The installation process is fairly straightforward. 

Technical support has been helpful.

What needs improvement?

The solution should work to become more scalable. 

The price of the product is very expensive.

For how long have I used the solution?

I've used the solution for a long time. It's likely been 15 years or more. It's well over a decade at this point. 

What do I think about the stability of the solution?

The stability is very good. The performance is great. It doesn't crash or freeze and there are no bugs or glitches. 

What do I think about the scalability of the solution?

The solution is scalable enough. It could be better.

We have around 2,000 users on the switches currently.

How are customer service and technical support?

Technical support has been good overall. We've been in touch in the past. They were helpful and responsive and we've been satisfied with them in general. 

Which solution did I use previously and why did I switch?

We did not previously use a different solution. We've been using Cisco switches for a very long time. 

How was the initial setup?

The initial setup is pretty straightforward. If I need to do a new deployment, for example, we just go to the store, get a new one, and install it. We have 40 right now. The installation is very easy.

Due to the fact that we have another of the Cisco products in our environment, Cisco Prime, it helps to deploy switches faster. It's very easy. It doesn't take much time to deploy.

We have five engineers that are able to handle any deployment or maintenance.

What about the implementation team?

I was able to handle the implementation process myself. I did not need the assistance of an integrator or consultant. 

What's my experience with pricing, setup cost, and licensing?

We do find the cost to be quite high. They should work to lower it if possible. 

What other advice do I have?

I would rate the product itself at a nine out of ten. It's been very good so far and we are satisfied with its capabilities. The cost is quite high, however. 

I would recommend the solution to other users and organizations. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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