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Cisco AnyConnect Secure Mobility Client OverviewUNIXBusinessApplication

Cisco AnyConnect Secure Mobility Client is #4 ranked solution in top Enterprise Infrastructure VPN tools. IT Central Station users give Cisco AnyConnect Secure Mobility Client an average rating of 8 out of 10. Cisco AnyConnect Secure Mobility Client is most commonly compared to Zscaler Private Access:Cisco AnyConnect Secure Mobility Client vs Zscaler Private Access. The top industry researching this solution are professionals from a comms service provider, accounting for 26% of all views.
What is Cisco AnyConnect Secure Mobility Client?

As mobile workers roam to different locations, an always-on intelligent VPN helps AnyConnect client devices to automatically select the optimal network access point and adapt its tunneling protocol to the most efficient method. This may include voice over IP (VoIP) traffic, TCP-based application access, or Datagram Transport Layer Security (DTLS) protocol for latency-sensitive traffic.

Cisco AnyConnect Secure Mobility Client is also known as Cisco AnyConnect Secure Mobility, AnyConnect Secure Mobility, Cisco AnyConnect, AnyConnect.

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Download the Enterprise Infrastructure VPN Buyer's Guide including reviews and more. Updated: November 2021

Cisco AnyConnect Secure Mobility Client Customers

MST, Molina Healthcare, Ritchie Bros. Auctioneers, Arup, New South Wales Rural Fire
Service

Cisco AnyConnect Secure Mobility Client Video

Pricing Advice

What users are saying about Cisco AnyConnect Secure Mobility Client pricing:
  • "We pay for an annual subscription. Additionally to the subscription, we thought in order to connect this solution to the Active Directory we had to purchase a Cisco ACS, Access Control System. It turns out we did not actually need it."
  • "The pricing depends on the requirement, so proper planning and an RF analysis help to properly size the solution and get the best pricing."

Cisco AnyConnect Secure Mobility Client Reviews

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Sean Muller
IT Security manager at a energy/utilities company with 201-500 employees
Real User
Top 5Leaderboard
Plenty of functionality, integrates with Active Directory, and highly scalable

Pros and Cons

  • "Some of the main features of the solution are it has the ability to integrate with our Active Directory to allow each user to have one less password to have to remember and it has great functionality."
  • "The support could be more proactive in their recommendations. I noticed that the Cisco support agents tend to leave customers to do what they need to do in many ways, and you can choose how you want to do it. However, it would be great if they could proactively be involved in best practices and let other customers know how most people are doing it."

What is our primary use case?

We use the solution to controls the VPN tunnel between people outside connected to the internet into the office network. This is done by prompting them for a username and password for security.

What is most valuable?

Some of the main features of the solution are it has the ability to integrate with our Active Directory to allow each user to have one less password to have to remember and it has great functionality.

What needs improvement?

There is one very specific improvement that could be done regarding users logging in. When a user logs in with an expired password we did not know that the password reset function would prompt them for a new password and this system was able to be deployed on this solution. For 10 years, every 30 days, the salespeople who did not want to go inside and reset their password at the 29-day mark, would call me up and have me reset their password for them to gain access. Additionally, it would be beneficial to have at the level that I am at, the ability to sign in to this solution before you log in to the Windows environment without having to upgrade the license. This should be included in the full packages. 

Alternatively, when Cisco notices customers do not have this feature turned on they could call up its customers and inform them they do not have it turned on and could walk them through how to do it. It turned out to be just two lines of code to accomplish the task. In our case, during any of the interactions with Cisco over the years, they could have just mentioned to us this feature that would have real value-added to your employees. We do have a CCNA in-house and he did not realize that he could turn that feature on very easily. The white paper was probably available, but since our network administrator did not know about it, he never suggested setting it up. 

In an upcoming release, there should be better reporting capabilities, this is something that is available in premium packages, or if you were to get a Cisco ISE. Essentially, the upgraded reporting shows a live version of what is going on, but it does not show you historical information unless you hook it up to a SCIM, Cisco ISE, or Cisco ACS. This should be included in all packages and you should not have to upgrade or purchase other solutions.

For how long have I used the solution?

I have been using this solution for approximately 10 years.

What do I think about the stability of the solution?

When it comes to the stability of the solution it is stable, functional, and it just works.

We plan to increase our usage when our employee base increases.

What do I think about the scalability of the solution?

I would rate the scalability of the Cisco AnyConnect Secure Mobility Client a ten out of 10. 

Currently, on a day-to-day basis, there are approximately 85 users using the solution but we have 221 registered users that could use it at any given time.

How are customer service and technical support?

The support could be more proactive in their recommendations. I noticed that the Cisco support agents tend to leave customers to do what they need to do in many ways, and you can choose how you want to do it. However, it would be great if they could proactively be involved in best practices and let other customers know how most people are doing it.

Which solution did I use previously and why did I switch?

Previously we had a standard Cisco VPN client, but it was not as functional as it did not have the ability to tie into the Active Directory.

How was the initial setup?

The initial setup was pretty simple. However, we did have onboarding support assist us with it. Our network administrator at the beginning of an install will always call Cisco support to get the expert on the phone. They provided us with white papers on how to do the setup allowing any setup moving forward is done correctly the first time. We did also purchase the premium support, for which there was no additional fee for the installation guideance.

What about the implementation team?

Our in-house team did the implementation with their premium support tech agent on the line through a WebEx. The during of the implementation took approximately two hours. 

We have a network administrator to do any maintenance that is required for the solution, but once we set it up, there really was no maintenance needed. However, we did attach an SSL to link it and set up a DNS entry to allow our users the ability to go to a specific entry instead of just typing in the IP address with the enhanced security.

What's my experience with pricing, setup cost, and licensing?

We pay for an annual subscription. Additionally to the subscription, we thought in order to connect this solution to the Active Directory we had to purchase a Cisco ACS, Access Control System. It turns out we did not actually need it.

What other advice do I have?

My advice to those wanting to implement this solution is you could purchase the license for this solution and set it up with your ASA directly without having to purchase a Cisco ACS.

I rate Cisco AnyConnect Secure Mobility Client a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
DevSecOps at AssureThink
Real User
Top 10
A user-friendly and clean interface, secure with multiple two-factor authentication options, and reliable

Pros and Cons

  • "The ability to add multiple two-factor authentication options for the user to choose from when they log in has helped increase the security of our network, especially with so many people working remotely."
  • "Even when your internet speed is good, once you connect to the VPN the speed gets automatically reduced, which is worrisome."

What is our primary use case?

The best thing I like about Cisco AnyConnect is that it is super easy to connect to any private network with just one click. During the pandemic, most of our deployments were in organizations operating remotely. Using private VPNs means that only authenticated users can access internal company websites and applications.

In our organization, it is used to connect to the servers in a secure way. Also, our remote users can access their computers in the office using the VPN Site-to-Client, where it allows you to encrypt and protect your data towards electronic computers when Internet connections are used outside of the corporate network.

How has it helped my organization?

This is very safe and secure. This application is lightweight and it doesn't consume much of your computer resources. The good thing is that the software doesn't store your data and there is no need to worry about privacy.

Cisco AnyConnect Secure Mobility Client is an excellent tool, easy to configure, and adapted to different devices, such as PCs, phones, tablets, etc., from both the IT administrator and the end user's perspective.

What is most valuable?

The most valuable feature of Cisco AnyConnect is that you can connect to your organization's VPN network with just one click.

With so many staff working remotely right now, Cisco AnyConnect allows them to VPN into our company's network to access items behind their firewalls. This has allowed staff to stay home safely during the pandemic and to keep the network safer.

The ability to add multiple two-factor authentication options for the user to choose from when they log in has helped increase the security of our network, especially with so many people working remotely.

Using this app, we can manage all of the networks, whether ethernet or wireless.

You can also completely remove some less secure networks from your list so you would not connect them accidentally.

One more thing will be the inbuilt VPN connectivity option. Using it, you can connect to your VPN so there is no need to install a separate application.

The interface is very clean and easy to interact with.

There is an inbuilt diagnostics option that will automatically search for errors or issues in case you are facing any network connectivity problems. It will also give the IP address, strength, and security details about the network that you are currently connected to.

What needs improvement?

Even when your internet speed is good, once you connect to the VPN the speed gets automatically reduced, which is worrisome.

If there was an autosave password then it would have been much easier to connect.

By default, Cisco AnyConnect does not update to the newest version automatically and you can't change the setting to auto-update unless you are signed into the tool. Our company had stopped allowing an older version to connect, so staff that didn't have the auto-update setting enabled were still on the older version and couldn't sign in to update to the newest version. To fix this, they would have to have their IT support team come out and uninstall the old version then download and install the newest version.

For how long have I used the solution?

We have been using the Cisco AnyConnect Secure Mobility Client for three years.

What do I think about the stability of the solution?

The reliability and user-friendliness of this application are amazing.

What do I think about the scalability of the solution?

This tool is one that I can recommend to large organizations or small businesses.

Which solution did I use previously and why did I switch?

We did not use a similar solution prior to this one. It was the first one we used and it has worked for the past three years.

Which other solutions did I evaluate?

Just some research on the product and rolling it out.

What other advice do I have?

During my usage of this application, I did not come across anything that I particularly hate about it. Sometimes, it takes a little longer to connect to a VPN, although I do not know if it's an issue with the application or with the VPN. Since I have faced this issue at times, I thought that I would mention it. Apart from that, there are no complaints.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Takao Kobayashi
Project Manager at a security firm with 11-50 employees
Reseller
Top 10Leaderboard
Stable and secure with a straightforward setup

Pros and Cons

  • "The solution is quite stable."
  • "We were going to use the Cisco AnyConnect with hardware tokens. However, right now, it's very complicated in terms of delivering the hardware token to the customer. That's why we are looking for a software token right now."

What is our primary use case?

We primarily use the solution for remote access to the on-premise server. If we are off-site, we are still able to connect when we need to.

What is most valuable?

The initial setup is pretty straightforward and not overly complex.

The solution is quite stable.

So far, the scalability has been good.

The solution is very secure in general. 

What needs improvement?

We were going to use the Cisco AnyConnect with hardware tokens. However, right now, it's very complicated in terms of delivering the hardware token to the customer. That's why we are looking for a software token right now. I'm not sure how it's going to work. It's under review right now.

For how long have I used the solution?

We've been using the solution for about two or three years at this point.

What do I think about the stability of the solution?

The solution is very stable and reliable. I haven't experienced any bugs or glitches. It does not crash or freeze. The performance is quite good.

What do I think about the scalability of the solution?

So far, the scalability has been good. We have not faced any issues. If a company needs to expand, it should be able to. 

Currently, we have 50 or 60 people using the product.

How are customer service and technical support?

Tech support has been good overall. I have no complaints about their service. We've been happy with the help they've provided to us. They're great. That said, we've had very few problems with e product in general.

Which solution did I use previously and why did I switch?

We also have a USB token for the hardware.

By the time I joined the company, they were already using this product. I can't speak to what they used before.

How was the initial setup?

It's my understanding that the initial setup was pretty straightforward. It wasn't overly difficult. 

What's my experience with pricing, setup cost, and licensing?

I'm just one of the users. I can't speak to the price as I was not part of the decision-making process and I don't directly deal with licensing or payments.

However, it's my understanding that the licensing is quite expensive. 

What other advice do I have?

We use the solution ourselves and are end-users. However, we also resell the product to our clients.

We upgraded a few months ago. It's my understanding that we are on the latest version of the product.

I'd rate the solution at a nine out of ten. For the most part, we've been very happy with the solution and its capabilities. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Uldis Stokenbergs
Member of the Board at a computer software company with 11-50 employees
Real User
Top 5
Lightweight and stable with good connectivity

Pros and Cons

  • "The solution works very well. You just click and it's working."
  • "The configuration from the client-side would be useful. Right now, it's not centralized. There should be a lock so that it can only be configured from one place."

What is our primary use case?

We primarily use the solution for secure access the company's network.  

What is most valuable?

The solution is very lightweight.

The product is stable.

There are almost no problems with connectivity when using a third-party system.

The solution works very well. You just click and it's working.

What needs improvement?

The configuration from the client-side would be useful. Right now, it's not centralized. There should be a lock so that it can only be configured from one place.

The solution could use some sort of graphic interface or some kind of monitor to showcase the current network to help visualize the information.

For how long have I used the solution?

I've been using the solution for quite a long time - about ten to 15 years or so.

What do I think about the stability of the solution?

The solution is very stable. We didn't have any issues with bugs or glitches that would make us concerned about its stability.

What do I think about the scalability of the solution?

The solution is scalable. It's suitable for a very large organization. You can use many connection points across your network. It's easy to geographically split everything.

The solution is constantly being used in our organization. It's always running.

How are customer service and technical support?

We've never had to contact technical support in the past. For us, it's been working fine. 

Which solution did I use previously and why did I switch?

I have used a mobile prospect from previous generation Cisco VPN clients. AnyConnect ended up replacing the Cisco VPN Clients, so we didn't switch per se. We've always had Cisco products.

How was the initial setup?

From the handling side, the initial setup is quite easy and straightforward. From a customer endpoint, deployment only takes about two to three minutes. To deploy the solution centrally, usually, a company can expect to spend four to five hours on it.

What's my experience with pricing, setup cost, and licensing?

The licensing is based on one, three, and five-year terms. It's a one-time fee with no hidden costs. For example, you won't find that you'll have to pay more for support later.

Which other solutions did I evaluate?

We didn't previously evaluate any other products. We've always used Cisco.

What other advice do I have?

The solution is perfect for both large and small companies.

I'd advise other organizations to choose a subscription for the maximum period. The longer period is cheaper in price. Users should also keep it running all the time for the best results. 

I'd rate the solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SS
Director at a tech services company with 5,001-10,000 employees
Real User
Top 20
A necessary tool with good stability and a straightforward setup

Pros and Cons

  • "You don't have to think about it very much. It just works."
  • "All I care about is being connected and I know that we've run into versioning issues in the past."

What is our primary use case?

Most of our remote access is through Cisco AnyConnect. It's an onboarding process for us to make sure that we configure a laptop to connect to the client, to go through the client's firewall, and to get on there.

What is most valuable?

While it's very necessary as a tool, it's very much just set and forget. You don't have to think about it very much. It just works. 

Typically, the initial setup is very easy. 

What needs improvement?

All I care about is being connected and I know that we've run into versioning issues in the past.

For how long have I used the solution?

I have used the solution for probably at least five years.

What do I think about the stability of the solution?

The stability is fine. It's pretty standard, however, it seems like everybody uses Any Connect. It's like a pretty standard thing. It doesn't give anyone any trouble. 

What do I think about the scalability of the solution?

The scalability is okay. I'm able to use it with multiple clients and that element of it's just fine.

How are customer service and technical support?

I'm not on the IT side and therefore do not really deal with technical support. I can't speak to if they are helpful or responsive. I deal with my IT department. I never deal with Cisco.

How was the initial setup?

The initial setup is usually straightforward. It's not overly difficult. It's all in how things are communicated. If things are communicated in an easy way, then it's not an issue at all.

What's my experience with pricing, setup cost, and licensing?

I have zero exposure when it comes to licensing and costs. I can't speak to how much the solution is. 

What other advice do I have?

We're just a client and an end-user.

The solution is client-driven. We tend to work with different versions.

I'd advise users to have it installed as a standard app in your environment and establish it as a standard to connect to your clients or your vendors. Just make sure you put a policy in place.

I'd rate the solution at a nine out of ten. We've been happy with how it has worked for us overall. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JL
Unified Networks at a program development consultancy with 11-50 employees
Reseller
Secure and simple to deploy

Pros and Cons

  • "Advanced malware protection helps us to prevent any virus from contaminating computers. We also have DLP for prevention. And AnyConnect has a feature that lets us do some sandboxing to evaluate files that arrive from the outside. So before opening them, we can check them with the sandbox."
  • "I think, in general, most of the applications are slow, but this is everyday stuff. I think this is more related to the link speed — the links, the lossage, etc."

What is our primary use case?

We mainly use AnyConnect to link up various internal resources we use in the company like CRM software and email.

What is most valuable?

Advanced malware protection helps us to prevent any virus from contaminating computers. We also have DLP for prevention. And AnyConnect has a feature that lets us do some sandboxing to evaluate files that arrive from the outside. So before opening them, we can check them with the sandbox.

What needs improvement?

I think, in general, most of the applications are slow, but this is everyday stuff. I think this is more related to the link speed — the links, the lossage, etc. 

For how long have I used the solution?

I've been using AnyConnect at this company for four years.

What do I think about the stability of the solution?

I have been connected with the solution for six to eight hours straight with no problem.

What do I think about the scalability of the solution?

Cisco has a massive portfolio of solutions, and they work together. So as for AnyConnect, I think it does what it's supposed to do, and it can integrate with other solutions. The more application security applications you add to your platform, the more secure it will be. So yes, AnyConnect is scalable. It's robust, and it can grow.

How are customer service and support?

I've never had to call Cisco support about an issue with AnyConnect.

How was the initial setup?

I am not the IT person who installed AnyConnect initially. From my end, I just input the username and the password. That's it. 

What other advice do I have?

I rate AnyConnect nine out of 10. I wouldn't say that it's perfect because I'm not trying to gush too much about the product, but I think it accomplishes its goal. However, there is always space for improvement, so that's what I give it a nine. I'm not sure what it would take to get it to 10, but I recommend it for security. AnyConnect provides a secure connection to your corporate resources. It's secure and simple to deploy. I think it's a very simple product. It does not need too many features because it can initiate the VPN, scan the system, enable ROM security, etc. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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KB
Process Control and Automation Engineer - PCD Administrator at a energy/utilities company with 10,001+ employees
Real User
Easy for the end user but can be tricky for the developer

Pros and Cons

  • "Cisco AnyConnect Secure Mobility Client is very stable."
  • "The setup could be simplified for solutions engineers with a wizard."

What is our primary use case?

Our primary use case for the Cisco AnyConnect Secure Mobility Client has been remote access, especially since the start of the pandemic. We use it to give our technicians access to our applications. 

We also use the Cisco AnyConnect Secure Mobility Client to create secure firewall-to-firewall connections for certain applications.

What needs improvement?

The Cisco AnyConnect Secure Mobility Client is easy for end user to use. However, it can be difficult for the developer or solutions engineer to use because you need to have the infrastructure in place first. This is to do with key validation, certificates, and domain trust.

The setup could be simplified for solutions engineers with a wizard. 

For how long have I used the solution?

I initially started using Cisco routers and switches in 1998, but I stopped using them for a while as I was focused on my other work. I started using Cisco again in 2012 and have been using it since as I do a lot of security solutions. 

What do I think about the stability of the solution?

Cisco AnyConnect Secure Mobility Client is very stable. 

What do I think about the scalability of the solution?

Cisco AnyConnect Secure Mobility Client is scalable. However, the bandwidth and latency you need to use this solution is sometimes not available here in Africa. We run into trouble sometimes because of bandwidth. 

How are customer service and support?

Overall, I prefer Microsoft's tech support because I noticed that Cisco does not provide enough of it. Sometimes, we do not have access to tech support. Also, you can only get tech support for registered devices.

What other advice do I have?

I recommend it. However, you first have to be sure that you have all the basics in place. You have to do your research and understand what the requirements of the solution are. It works for millions of people, so it will work for you. 

It is also important to run some tests. That is what I always do. Don't go to the real alderman directly. Make your own tests.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ZM
Head of Solutions Delivery (Systems) at a wellness & fitness company with 201-500 employees
Real User
Top 5
A secure and easy way of utilizing company services remotely

What is our primary use case?

We use AnyConnect to connect to our machines and networks remotely when we are not in the office. I can access files and other services that are available only on our company network.

What is most valuable?

The most valuable features are that it is really secure and very easy to use.

What needs improvement?

Sometimes when you are on the VPN, it can be a little bit slow. This may not be a Cisco issue, per se.

For how long have I used the solution?

We have been using Cisco AnyConnect for six months.

What do I think about the stability of the solution?

Stability-wise, it seems to be pretty good. We have people working from home and we really haven't had any issues.

What do I think about the scalability of the solution?

We have between 2,000…

What is our primary use case?

We use AnyConnect to connect to our machines and networks remotely when we are not in the office. I can access files and other services that are available only on our company network.

What is most valuable?

The most valuable features are that it is really secure and very easy to use.

What needs improvement?

Sometimes when you are on the VPN, it can be a little bit slow. This may not be a Cisco issue, per se.

For how long have I used the solution?

We have been using Cisco AnyConnect for six months.

What do I think about the stability of the solution?

Stability-wise, it seems to be pretty good. We have people working from home and we really haven't had any issues.

What do I think about the scalability of the solution?

We have between 2,000 and 3,000 people who are using AnyConnect.

How are customer service and technical support?

I have not been in touch with Cisco's technical support team.

Which solution did I use previously and why did I switch?

We were using Pulse up until about six months ago when we switched to Cisco. We had used it for quite a while.

How was the initial setup?

The initial setup is very straightforward. The only challenge is setting it up when you're already remote, which can be difficult. If you are in the office and on the network then the setup is really fairly simple.

What about the implementation team?

Our IT department has set it up so that it's pushed out and automatically installed in our machines.

What other advice do I have?

This is absolutely a product that I can recommend. For me, it is straightforward to establish my VPN connection and then do my work.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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