I used to work for CA Technologies. After that, I worked for CA Partners. So I have some experience implementing these solutions. As an architect, I have designed solutions.
We work with projects. We have integrated the solution where we open tickets into them, and change management. We open tickets, we track all the tickets, we re-work all the details, then we turn it into an idea in PPM. Then we convert it into a project and manage portfolios. We work with all Service Management administrations and then we have to work with the project solution.
We work with IT service desks. We have worked with financial services, as well. We have here in Mexico some construction enterprises working with the solution.
We have an integrated Service Management with third party solutions, with discovery solutions, with asset management solutions from other brands of their solution, and monitoring solutions, and with in-house solutions. We also integrate this Service Management with SAP financial solutions.