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Broadcom Clarity PPM OverviewUNIXBusinessApplication

Broadcom Clarity PPM is #4 ranked solution in top Project Portfolio Management tools and #5 ranked solution in top Project Management Software. PeerSpot users give Broadcom Clarity PPM an average rating of 10 out of 10. Broadcom Clarity PPM is most commonly compared to ServiceNow IT Business Management: Broadcom Clarity PPM vs ServiceNow IT Business Management. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is Broadcom Clarity PPM?
CA PPM represents a single platform that enables you to manage your entire innovation lifecycle and make more informed strategic investments. CA PPM helps you track and prioritize market and customer requirements and make better decisions on how to invest limited resources, so you can optimize your enterprise, IT, service and product portfolio. Further, it offers the unified, comprehensive project management capabilities you need to deliver quality initiatives on time and on budget. Available via SaaS, on-premise, and hosted delivery models.

Broadcom Clarity PPM was previously known as Clarity PPM, CA Clarity, CA PPM, CA Clarity PPM .

Broadcom Clarity PPM Buyer's Guide

Download the Broadcom Clarity PPM Buyer's Guide including reviews and more. Updated: January 2022

Broadcom Clarity PPM Customers
Toyota Financial Services, GameStop, Polycom, Sky, Qantas, Cox Enterprises, Banco Mercantil, Borealis
Broadcom Clarity PPM Video

Broadcom Clarity PPM Reviews

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Sergio Calvo
Service Delivery Manager at Syntech
Real User
Top 5
Strong tool with many available components
Pros and Cons
  • "The feature that I have found most valuable is the XFlow, that interface is pretty cool."
  • "In terms of what could be improved, the end user interface could be improved to be more intuitive, because we sometimes have issues with customization. Sometimes we are not able to customize everything for the end user's interface, and they require more customization. We should be able to perform a deeper customization here."

What is our primary use case?

I used to work for CA Technologies. After that, I worked for CA Partners. So I have some experience implementing these solutions. As an architect, I have designed solutions. 

We work with projects. We have integrated the solution where we open tickets into them, and change management. We open tickets, we track all the tickets, we re-work all the details, then we turn it into an idea in PPM. Then we convert it into a project and manage portfolios. We work with all Service Management administrations and then we have to work with the project solution.

We work with IT service desks. We have worked with financial services, as well. We have here in Mexico some construction enterprises working with the solution.

We have an integrated Service Management with third party solutions, with discovery solutions, with asset management solutions from other brands of their solution, and monitoring solutions, and with in-house solutions. We also integrate this Service Management with SAP financial solutions.

How has it helped my organization?

In terms of how Broadcom Clarity PPM has improved our clients' organizations, our users are working better with the solution because the first level of attention is now in charge of our configuration in Service Management. So we don't have any analyzed work with the first level of attention. With the second level, yes, the experts are working with the solution, but we were able to optimize the first level for this kind of attention. The first attention for the end user is now in charge of the solution.

What is most valuable?

The feature that I have found most valuable is the XFlow, that interface is pretty cool. We have worked with IT PAM with the first two commissions. We have mainly worked with those companies, because we work a lot with process automation, to perform workflows to optimize everything within the organization.

What needs improvement?

In terms of what could be improved, the end user interface could be improved to be more intuitive, because we sometimes have issues with customization. Sometimes we are not able to customize everything for the end user's interface, and they require more customization. We should be able to perform a deeper customization here.

Additionally, I'd like to see more compatibility with the Active REST connection because we have worked with SOAP and WSDL but we need more compatibility with the Active REST connection.

For how long have I used the solution?

I have been working with Broadcom Clarity PPM for about six, seven years.

What do I think about the stability of the solution?

I think Broadcom Clarity PPM is a pretty strong tool. We use a lot of components to increase functionality, and with their latest versions, I think things have improved. I think we sell their roadmap - a wide roadmap to cover that.

What do I think about the scalability of the solution?

Broadcom Clarity PPM's scalability is okay. Obviously, it could be better. But now we have great scalability with Service Management.

Our clients are medium and large enterprises. For example, I implemented for a company in Columbia which had about 3000 users.

I think that the solution's usage has been decreased because the solution has a lot of competition right now. For example, Service Now is improving the end user interface and the final digital interaction and I think Clarity Service Management is not. I feel that Service Management is not developing more functionality to cover the end user's demands.

How are customer service and technical support?

In terms of technical support, from one to 10, I think it is a seven, because lately the support agents take a lot of time to give an answer. Sometimes we have issues and the attention is not as fast as we need. We have to wait for a long time to get a response.

Which solution did I use previously and why did I switch?

I'm currently using ServiceNow and Service Management with some monitoring solutions from Broadcom.

Most users that switch from other solutions to Clarity PPM were using open source solutions. Maybe they were using BMC Remedy, but it would be kind of weird that they jumped from ServiceNow to Clarity Service Management. I haven't seen that. They switched from open source to Clarity Service Management, and from BMC to Clarity Service Management, but I've never seen from ServiceNow to Clarity Service Management.

How was the initial setup?

The initial installation is kind of simple, following the research, but the complexity begins when we need to customize part of the structure. For example, when we need to create a new field on the system we have to stop services and that's not possible in a protected environment. In a quality assurance environment, we need to open a change request ticket just to create one field within the database. That should be easier to manage and to handle. We haven't been able to create one internal field effecting the services.

We have performed deployments that take from two months to six months. It depends on the customer size, because we have customers with many customizations, so we have to change some things within Service Management. This is because out of the box, it's not possible to cover all the customer's demands.


Which other solutions did I evaluate?

The most important solutions here in Mexico are BMC, ServiceNow, and Broadcom. Five years ago, Broadcom was one of the most important solutions in Mexico, but now we made a transition from CA Technologies to Broadcom. They lost many customers here because they were not able to renew their licensing. Maybe Broadcom lost a lot of customers because of the service.

The main differences, pros and cons, between Clarity PPM, and ServiceNow are that Broadcom Clarity PPM is easier to use and easier to manage. Clarity PPM has a more composite structure. That means that displaying, making changes, and performing customizations are more difficult for the end users. The consultants can deal with that, but sometimes the customers are not able to identify some components and to identify some configurations that you can perform in Clarity Service Management. Whereas in ServiceNow, you can do that with only a button. That's the difference.

What other advice do I have?

Just to be clear, when we are designing and recreating the solution design, we have to be fair with the scope. We need to use all the components to improve the functionality. We have to use all the components available. XFlow, IT PAM, all the tools that can be used to improve the functionality, because competition is getting very hard. This makes it very difficult because I have 12 years working with CA components and CA technologies. So for me to switch from CA, from Broadcom, is sometimes kind of hard because I am a Broadcom implementer.

On a scale of one to ten, I would give Broadcom Clarity PPM an eight.

The user interface should be improved to be able to receive any challenges from the users. They expect an easier interface, an easier way to find the sections, and an easier way to find the menus. I think that would be the biggest improvement.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director of Operations at a tech services company with 1,001-5,000 employees
Real User
Top 10
Stable and great for portfolio and project management.
Pros and Cons
  • "It's very good out of the box, without configurations required."
  • "The user interface (UI) needs to be improved. Right now, it's not the best."

What is our primary use case?

We primarily use the solution for time management, product management, resource management, and financial management. We use it for any type of governance that's needed for a project.

How has it helped my organization?

The solution has helped us with the finance aspects of our organization.

What is most valuable?

The solution is the best tool for portfolio and project management.

It's very good out of the box, without configurations required.

What needs improvement?

The user interface (UI) needs to be improved. Right now, it's not the best.

The usability at this point is terrible. It makes the product hard to use unnecessarily. It's not intuitive at all. I've had to force myself to learn it and it's been hard.

We use an older version, so It might have been updated in newer versions. That said, everything needs to be fixed, including the font, colors, and navigation. It's literally every aspect that needs updating.

The core of PPM is very complex.

The solution needs more documentation.

The technical support is not the best. It needs better support for Agile practices.

It's very difficult to integrate anything with the product.

For how long have I used the solution?

I've been using the solution for five or six years at this point.

What do I think about the stability of the solution?

The solution is stable. There are no issues there. I don't recall having any issues with reliability.

What do I think about the scalability of the solution?

The scalability is a bit complex. It's hard to modify things on the product, which affects the ability to expand.

I'm not sure of how many users are on the solution.

How are customer service and technical support?

The technical support was terrible. We weren't too satisfied with their level of support.

When it came to getting help with integration, we really didn't get any support.

They also need more documentation. There's not enough to really be able to help clients.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution, however, Broadcom used to be CI Technologies.

How was the initial setup?

The solution is not straightforward. It's complex. On top of that, the usability is bad, which makes the entire process even harder than it has to be. It requires a lot of knowledge.

With one client, with all the implementation and configurations needed, the deployment process took about a year.

I'm not sure how many employees were needed for deployment or maintenance.

What's my experience with pricing, setup cost, and licensing?

I don't know of what the actual costs of the solution were.

I recommend PPM. I'd advise against changing functionality on the box, however.

What other advice do I have?

I'm not sure of the exact version of the solution, however, I believe it to be some aspect of version 12 - potentially 12.4. It's an older on-premises version.

Overall, I would rate the solution ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Broadcom Clarity PPM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,148 professionals have used our research since 2012.
Software Engineer at a retailer with 10,001+ employees
Real User
Top 10
Technically sound, very user friendly, with good support provided
Pros and Cons
  • "The solution is technically fine and user friendly."
  • "Could be using more updated technologies."

What is our primary use case?

Our primary use case is mostly for financial purposes. We have a finance team and it's used for time keeping as well. Those are the two major things that we use it for, financial budgeting and for time keeping. I am the tech support of our team so I'm responsible for keeping the servers working, upgrading the system and getting certain integrations and the like. I'm a software engineer. 

What is most valuable?

This is the first PPM tool I've used so I can't provide a comparison. It's technically fine, is very user friendly, and it's a good tool. We get pretty good support from Broadcom as well.

What needs improvement?

The solution is lacking in certain integrations but that's generally the way because each organization has different preferences. I feel like they could be using more updated technology, like EPA and things like that. I think those are the aspects that they might improve because we need to keep up with the times in order to be relevant with the current technology, and with what is happening in the world of technology. The standards are there and it takes a lot of time for every organization to move their core base to newer technology. I understand that aspect as well, but they could look into it.

There are many technologies that leverage JavaScript, for example, such as NodeJS and AngularJS and all of that and JSON as well. We're not using any of them which is understandable because they use Java. I'm younger, so in college I dealt with newer technologies like the NodeJS which I like. These are technologies that they may implement in the future.

For how long have I used the solution?

I've been using this solution for a year. 

What do I think about the stability of the solution?

The solution is mostly stable. I'm not sure if other organizations follow this or not, but I always stick with one version below the latest to give the vendor time to catch all the errors and bugs. I don't have any complaints with the stability. 

What do I think about the scalability of the solution?

We have a lot of Clarity users in the company and it already scales to a pretty substantial level, I would say.

How are customer service and technical support?

We have very good technical support. 

What other advice do I have?

I would say that the support and the community of Broadcom is pretty extensive and it's actually very good. I did not use it initially, but I would suggest that you should use the support and the community that is available for Clarity. We were lucky to have good initial support so I didn't have to struggle that much because I got enough knowledge transfer to get me through.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sergio Calvo
Service Delivery Manager at Syntech
Real User
Top 5
Useful portfolio functionality, stable, and scalable
Pros and Cons
  • "The most valuable feature is the portfolio functionality because we have the ability to work with different scenarios and many kinds of financial management. We can integrate with ERP, and with other solutions from third-party vendors. The financial model in Broadcom Clarity PPM, it's the most valuable aspect."
  • "The solution could improve the way the workflow is developed. I think they could be more dynamic because they are in a way static. They're very powerful, but they don't have any interaction with end-users."

What is our primary use case?

There are many use cases for Broadcom Clarity PPM. We have worked with large telecommunications companies, enterprises projects, and maintenance projects. We provide ideas with the life cycle management, then we convert the idea to be used in Broadcom Clarity PPM.

What is most valuable?

The most valuable feature is the portfolio functionality because we have the ability to work with different scenarios and many kinds of financial management. We can integrate with ERP, and with other solutions from third-party vendors. The financial model in Broadcom Clarity PPM, it's the most valuable aspect.

What needs improvement?

The solution could improve the way the workflow is developed. I think they could be more dynamic because they are in a way static. They're very powerful, but they don't have any interaction with end-users.

In a future release, I'd like to see more stable chargeback procedures, because they are not as synchronized as they should be. Sometimes they do not provide real-time information. We have to use another solution to receive this information.

For how long have I used the solution?

I have used Broadcom Clarity PPM since version 8. 

What do I think about the stability of the solution?

Broadcom Clarity PPM is stable.

What do I think about the scalability of the solution?

Broadcom Clarity PPM is scalable because we can use it to do a lot of things in the area of organization. This is was the main solution for many enterprises to manage projects, financials, portfolios, workflows, and to manage all the integrations.

How was the initial setup?

The initial setup is easy, but it could be better. It could be more intuitive because there are a lot of configurations that must be done manually, such as environment variables. If there could be a wizard for the users to use it would make it easier for the users and administrators.

What about the implementation team?

We can deploy the solutions with two or three consultants for large organizations and if you want you can train them to do the maintenance.

What other advice do I have?

Technically some procedures are difficult, such as day-to-day queries, because they have their own structure. It's not a common structure for everyone. You should know the SQL  language to understand all the queries, this should be universal, it is a necessity.

I would recommend to those that want to implement this solution is to understand all the project management terms that are related to large projects, such as time management, financial management, and resource management. It is important for the solution to be deployed by people who know all these management roles and are familiarized with these types of solutions.

I rate Broadcom Clarity PPM an eight out of ten.

I rate the solution an eight because there are more solutions on the market that are easier to manage.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Flag as inappropriate
Georgy N Joseph
Consultant at Ericsson
Consultant
Top 5Leaderboard
CA PPM: Multi-functional, Robust and Scalable Architecture. On-Premise and SaaS Versions Available
Hi All, If anyone is looking for a Project and Portfolio Management tool, then I highly recommend CA Clarity PPM. Of all the PPM tools we had tried, Clarity PPM (now called as CA PPM) is the most robust, multi-functional and reliable tool. The different modules in CA PPM include Resource Management, Project Management, Portfolio Management, Timesheet Management, Financial Management and Demand Management. The technical side of this tool asks from Clarity developers skills in the following areas: XML Open Gateway (XOG), GEL scripting and NSQL. The reporting platforms supported which can be integrated to this PPM tool are Jaspersoft and Business Objects. But CA has recently dropped Business Objects support from v14.2 version onwards and has only Jaspersoft now as the reporting tool.…

Hi All,

If anyone is looking for a Project and Portfolio Management tool, then I highly recommend CA Clarity PPM. Of all the PPM tools we had tried, Clarity PPM (now called as CA PPM) is the most robust, multi-functional and reliable tool.

The different modules in CA PPM include Resource Management, Project Management, Portfolio Management, Timesheet Management, Financial Management and Demand Management.

The technical side of this tool asks from Clarity developers skills in the following areas: XML Open Gateway (XOG), GEL scripting and NSQL. The reporting platforms supported which can be integrated to this PPM tool are Jaspersoft and Business Objects. But CA has recently dropped Business Objects support from v14.2 version onwards and has only Jaspersoft now as the reporting tool.

CA has recently simplified the tool's installation and upgrade steps which was the only drawback I could see to this product. With this change and many other usability improvements coming from CA for the latest v14.x versions of Clarity PPM, I am sure you will find this PPM tool the best compared to its competitors.

From the new CA PPM version v14.3 (released towards the end of September 2015) it even comes with product integrations with many agile tools like Rally and Agile Vision. It also has new stock jobs for housekeeping purposes and a new Data Warehouse for all your reporting needs, to be used with Jaspersoft. It even allows you to add any of your custom attributes to the Data Warehouse at the click of a button.

When it comes to the look and feel, I am sure you will love the completely new and modern GUI of CA PPM v15. And of course there is always the admin configurable option not to use this and use the classic UI still.

And here comes the best part. When you choose CA Clarity as your PPM tool, you also join a large community of users who constantly engage, learn and solve their issues using the https://communities.ca.com/community/ca-clarity forums. We also have several active LinkedIn Groups where members ask and get response to their queries. For more complex issues/queries, you can easily create a CA support ticket which will be promptly addressed by a CA Support Engineer. Sounds cool, right?

Go ahead and try this tool. I'm sure you will fall in love with CA Clarity PPM

Thank You,

Georgy N Joseph 

CA Clarity PPM Consultant 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Georgy N Joseph
Consultant at Ericsson
Consultant
Top 5Leaderboard
Time Entry, Resource Allocation & Dashboards Are Valuable But Memory Management And Responsiveness Can Be Improved

What is our primary use case?

Working on the technical side of this CA tool for last 9 years with different different companies and clients.

How has it helped my organization?

The health report and all metrics of any project including KPIs are now available in a central location under the clarity project or project dashboard, replacing all those excel spreadsheets.

What is most valuable?

Time Entry, Resource Allocation, Interactive Dashboards, Risk Management, Integration with Jaspersoft reports.

What needs improvement?

The application memory management and responsiveness of this JAVA product can be improved, especially in the peak usage times. A better way to track, analyze and tweak the heap memory would be a great addition to this PPM tool

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Occasional slowness of the product at peak usage times like Budget season, mostly due to poor heap memory management.

What do I think about the scalability of the solution?

No. Its perfectly scalable and perfectly easy to implement the change.

How are customer service and technical support?

Customer Service:

It's awesome 10/10

Technical Support:

It's very good 9/10

Which solution did I use previously and why did I switch?

No

How was the initial setup?

Yes, the installation/upgrade is complex. You will need many mock runs in non-prod environments before we try the new version in PROD. Each version upgrade can come with new issues and challenges. But from the latest v14.x versions, this has been simplified a lot.

What about the implementation team?

In-house

Which other solutions did I evaluate?

We did some analysis on HP PPM. Found Clarity PPM better.

What other advice do I have?

If anyone is looking for a Project and Portfolio Management tool, then I highly recommend CA Clarity PPM. Of all the PPM tools we had tried, Clarity PPM is the most robust, multi-functional and reliable tool.

Check out my other Clarity PPM detailed review at http://www.itcentralstation.com/product_reviews/ca...

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at a government with 5,001-10,000 employees
Real User
Top 20
Good project and portfolio management features, and the interface can be accessed from anywhere

What is our primary use case?

I am a consultant and I recommend and implement specific solutions for my clients. I am currently working on behalf of a company that implements this product for its customers. Clarity PPM is a product that I have worked with personally. It is primarily used for project management, project portfolio management, and for reporting services.

What is most valuable?

The interfaces for project management, portfolio management, and reporting services are always helpful.

What needs improvement?

Intake and demand management functionality could be better. In the future, I would like to see integrated Agile features and better integration with Agile tools. There are a lot of different teams that are using Agile tools and there is a demand for that.

For how

What is our primary use case?

I am a consultant and I recommend and implement specific solutions for my clients. I am currently working on behalf of a company that implements this product for its customers.

Clarity PPM is a product that I have worked with personally. It is primarily used for project management, project portfolio management, and for reporting services.

What is most valuable?

The interfaces for project management, portfolio management, and reporting services are always helpful.

What needs improvement?

Intake and demand management functionality could be better.

In the future, I would like to see integrated Agile features and better integration with Agile tools. There are a lot of different teams that are using Agile tools and there is a demand for that.

For how long have I used the solution?

I have worked with Broadcom Clarity PPM for more than five years.

What do I think about the scalability of the solution?

Scalability is great, especially with cloud-based solutions. It makes the product very portable and users can access it on tablets, smartphones, and whatever device they have. This model makes it scalable.

How was the initial setup?

The implementation is not complete and it is expected to take between four and eight months.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.