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BotFarm OverviewUNIXBusinessApplication

BotFarm is #7 ranked solution in best RPA tools. IT Central Station users give BotFarm an average rating of 8 out of 10. BotFarm is most commonly compared to Automation Anywhere (AA):BotFarm vs Automation Anywhere (AA). The top industry researching this solution are professionals from a computer software company, accounting for 32% of all views.
What is BotFarm?

BotFarm is the first and only enterprise-grade platform for Bots On Demand. Scale your workforce capacity by deploying bots anywhere in the world with a single click. Create, deploy and manage thousands of bots in an instant to meet demand spikes. BotFarm delivers on-demand RPA with scalability, elasticity, resilience – designed for the enterprise.

BotFarm Buyer's Guide

Download the BotFarm Buyer's Guide including reviews and more. Updated: November 2021

BotFarm Customers
Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever
BotFarm Video

Pricing Advice

What users are saying about BotFarm pricing:
  • "I think payment can vary but it's a re-occurring fee that needs to be paid every year."
  • "An unattended bot license costs around $5,000, whereas an attended bot license costs roughly $1,500."
  • "Automation Anywhere is more reasonable than Blue Prism and UiPath in terms of cost."
  • "There is a license for this solution and it is on an annual basis. I am satisfied with the price."
  • "Pricing for this solution can be better."

BotFarm Reviews

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AshishTyagi
Solutions Architect at PureSoftware Ltd
Real User
Top 5
Good customer support but some technical issues need to be addressed

Pros and Cons

  • "Automation Anywhere provides a very flexible UI."
  • "Sometimes I feel like it doesn't work properly and we are not able to provide the dexterity needed."

What is our primary use case?

I have used BotFarm to automate web applications and Microsoft products. I have also automated mainframe applications for a healthcare product. I automated around five to six processes for them. All together I have automated more than fifteen processes with this solution that we have deployed in-house.

What is most valuable?

The task bots are good features. I also like enabling the IQ bots to read PDF documents and automate PDF projects and invoices. Because we employ so many people, it is very useful to automate any processes compatible with Automation Anywhere.

What needs improvement?

We are not permitted to use web applications, so we find ourselves using Object Cloning and web control commands instead. Sometimes I feel like it doesn't work properly and we are not able to provide the dexterity needed. Also, on multiple occasions, the service bot deactivates without reason and Automation Anywhere will not function properly until it is reactivated.

In general, everything is fine but they should remove the unattended or attended bot feature. This can be confusing to customers because an unattended bot license costs around $5,000, whereas an attended bot license costs roughly $1,500, which can cause customers to think: “why should I purchase an expensive unattended bot license when I can purchase an attend bot license for much cheaper?” Also, if I want to install my runner license on another machine, for example: if you install your license on a specific machine and a second vendor (like we did), you’re now installed on machine B but you can’t log in on machine B with your credentials from machine A. This is meant to be a security feature, but it makes things very difficult for customers and clients.

For how long have I used the solution?

I've been working with BotFarm for the last four years. I started with version 10.10 and currently, I am exploring A2019 which was just launched by Automation Anywhere.

What do I think about the stability of the solution?

Scheduling bots has been an issue. For example, if you want to schedule automation and it’s set for 5:00 pm, it means that you would need to execute it on the client’s machine every day at 5:00 pm. The issue though, is that it fails a lot because I could have it scheduled but sometimes the bots don’t get involved. That’s an issue that has been a struggle.

What do I think about the scalability of the solution?

The scalability is good. We have a team that uses Automation Anywhere on a daily basis, automating processes.

How are customer service and technical support?

In terms of customer support, they are very good. I am an Automation Anywhere vendor and if I have a problem, I can create a ticket on their portal, they will call or set up a Zoom or WebEx meeting within half an hour, and they always provide a solution. 

They give very active support and will definitely help you and provide the solution to the issue you are experiencing. They are very, very good.

Which solution did I use previously and why did I switch?

I used to use UiPath, Kofax and Blue Prism. Automation Anywhere is great for people who are not very "techie". For example, the code can easily be read and understood, line by line, by anyone with or without a technical background.

Automation Anywhere provides and facilitates cloud service, which means you can access your license from anywhere, easily executing and developing your bots from anywhere in the world.  

Any RPA tool provides the commands to automate any process, but what is the difference between them? How can you understand a new product? Automation Anywhere provides a very flexible UI. It allows you to easily read and build code.

How was the initial setup?

Depending on the system that you are installing, the setup can be complex. Installation time is not predictable and you may have to pay customer support for help with the installation procedure.

If I am installing on five machines but one is taking too long, then they all will take a long time, but if all five machines are installing at the same time, then the procedure can be done within five minutes. These ongoing issues make it very complicated to predict how long the installation will take. Someone has to create a ticket with Automation Anywhere customer support and pay for service personnel to help. Installing Automation Anywhere is complex.

In regards to deployment, it's quite simple. Anyone can deploy a bot on a client's machine after one or two days of training.

Also, Automation Anywhere now provides the facility for cloud service, because of this, you can access your license from anywhere. For example, if you are in London and you are heading to another country, you can easily access your license and execute and develop your bots from anywhere. In 2011, this was a desktop application and the client’s version was based on a desktop, but right now it’s not based on a desktop, which is a good thing. The main reason to choose Automation Anywhere is because no one else is providing cloud service.

What's my experience with pricing, setup cost, and licensing?

I purchased a package from Automation Anywhere that included one control room, two developer licenses, and two bot-runner licenses. I think payment can vary but it's a re-occurring fee that needs to be paid every year. 

Which other solutions did I evaluate?

In RPA, we have so many products available to choose from which we can use to automate any applications. I have used Blue Prism, UiPath and other third-party applications. I have used all of these tools to automate various processes under RPA technology.

What other advice do I have?

It’s hard to give any advice without seeing the project you are working with. If you want to purchase any RPA tool, then I’d have to check the project or your process so that I can identify the requirement and I can see which product will completely fulfill your requirement. Make sure to choose your solution based completely on the project you wish to automate. In other words, I can’t give you any direct answer. If you’re automating a web application, then I would use UiPath. If you’re also automating their applications but you have to automate PDFs as well, then I would definitely choose Automation Anywhere, but the selection of the tool is completely based on the project you wish to automate.

I am rating Automation Anywhere 7.5 out of 10 in terms of their activity. Sometimes, when I am in the middle of something, I experience issues or my work gets stuck. This rating is based on my three years of experience with Automation Anywhere. Although they give very good support, I still wasted a lot of time because of the above mentioned issues. So, for this reason, I am giving Automation Anywhere a rating of 7.5 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Akshay Pandey
Associate Systems Analyst at NSEiT Limited
Real User
Top 5
Reliable and easy to use with good dashboards

Pros and Cons

  • "The dashboards are quite good, especially on the latest versions."
  • "The OCR tool, the optical character recognition tool, could be more efficient."

What is our primary use case?

There are numerous use cases for the solution for various departments, including weight inspection, or trade ops, or compliance. It's often used for document processing. For example, we receive annual reports from lots of companies that are listed on the stock exchange. To check those reports, there has to be some specific tables and keywords that should be in the annual report of a company. For manually processing thousands of documents, it is not feasible. This solution makes it possible and it happens fast. 

How has it helped my organization?

We have implemented solutions where we can extract the text using OCR tools and match all the relevant data that we need to find to prepare a report and forward it to that company. This makes the process a lot faster, and it can be deployed on multiple machines. That way, rather than having a lot of people who work on the same tool, I can just divide the operation on multiple machines and it will be done in less time. Therefore, it offers efficient processing.

What is most valuable?

The Excel processing is very useful to us. The tool that I'm using has all be Excel functions, however, in the current version that is Automation 360, there are a lot of options. They have Excel basic packages where you can open and just do crude operations, like create, update, delete, or, in a higher package, there are lots of functions that offer filters, macros, clips, whatever you want to run. The version that I'm using, 11.3, has a limited Excel functionality. It still works, however, the new version that they have deployed, A2019, and the latest one, Automation 360, have a lot of functions.

They have proper logging mechanism and also we can check whatever we are doing and they enable and disable list debugging feature. 

It is very easy, simple. You're working on a notepad, and you don't need to know programming to work on this.

The dashboards are quite good, especially on the latest versions.

The solution can scale.

Technical support is quite helpful.

For the most part, the initial setup is straightforward.

We've found the solution to be stable.

What needs improvement?

The version that I'm using, the Excel command, is a bit limited. 

The OCR tool, the optical character recognition tool, could be more efficient. It should be monitored thoroughly due to the fact that the OCR tool we have we have to manually check even if there are only a few characters missing, the processing might go wrong. In general we wish that the OCR of that product would be more efficient.

You do have to make sure your system will be compatible with the product.

For how long have I used the solution?

I've been using this solution since September 2019. I've used it for more than a year at this point.

What do I think about the stability of the solution?

The solution is reliable. It has been working pretty well for us for the past few years. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We have attempted to scale and we've found it is possible. Some of the operations require a certain level of scalability, and it has been pretty reliable for that.

While we are a company of around 10,000 employees, I'd say roughly a thousand people have been using this product. Our users are scattered through multiple departments, and every department needs processes to be automated. Therefore, there are lots of users.

We do plan to increase usage.

With every financial year, there are lots of processes coming in. Every department says that we have less manpower and the processes are quite repetitive. Likely there are lots of processes every year, around 23 processes scattered through departments. As the word spreads that some users are able to automate a lot of the processes effectively, others come to us and say they need their own efficiencies. Therefore, we're constantly expanding.

How are customer service and technical support?

Technical support has been good so far. They have a separate portal for assistance. We have raised a few tickets, and based on the priority, they respond to us. They also ask us the expected time, by what time we need them to call, and they have follow-ups every now and then. It is pretty good. We are satisfied with their level of support.

How was the initial setup?

The initial setup's relative ease of setup depends on various versions. In the version that I used, 11.3, the setup was pretty easy. You have to download and install two machines. One is the client developer. However, the new version that they have, is for a cloud-based deployment. You don't need to install a developer. You just need to log into the control room on any webpage and you have to work from there. For deployment, they have a specific installation, and it's my understanding that there are lots of user rights issues. They have made it easy for installation, however, it can grow in complexity depending on your needs.

What's my experience with pricing, setup cost, and licensing?

Licensing is something that management handles. I don't have any visibility on the costs or the licensing arrangements.

Which other solutions did I evaluate?

We have evaluated UiPath and it was really good. However, the approach was very different from Automation Anywhere. In Automation Anywhere, you just had a command-line view where each line you add new commands. In UiPath there was a flow-chart view. That was more creative, however, that was two years ago. Now, Automation Anywhere has those features, and it is also a web-based platform, so you don't have the burden to install the developer on your system and you don't need an office PC to do that. You just need to have the right access and credentials and you can work from anywhere.

What other advice do I have?

We're partners.

I started off with version 11, and currently, I'm working on 11.3.3. There's a new solution, RPA A2019. That's the new version. I have that certification, however, I have no projects for now on that.

I'd recommend the solution. Automation Anywhere is a very good solution if you're looking to expand all your work areas. There are lots of businesses out there that say that they don't require this, however, once the solution is implemented using RPA, businesses themselves have a lot of time and resources to expand their research areas. The growth increases exponentially.

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Learn what your peers think about BotFarm. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
553,954 professionals have used our research since 2012.
AG
Digital Strategy Manager at a energy/utilities company with 10,001+ employees
Real User
Top 5Leaderboard
Reliable and user-friendly with the capability to scale

Pros and Cons

  • "The solution has been very user-friendly."
  • "The dashboard needs improvement. For Bot Farm, the visualization is not that good compared to the main Automation Anywhere dashboard."

What is our primary use case?

We use the Bot Farm solution for two use cases. One is for procurement and the other is for finance. Both use cases required the liquid license availability of the task bot. Therefore, at month-end or the middle of the month, the processing needs to be on a faster pace as we had SLA activity involved with the processing of the invoices and the financial auditing purpose. 

Basically, we use floating licenses which are automatically applied when there was a high peak on the load, and the floating licenses resulted in the shorter processing cycle of the activity.

What is most valuable?

The scalability is the solution's most valuable aspect. The reason Bot Farm is used is to have only one license availability whenever you have a spike in the transactions. That is a core feature. That is something which we are using to the maximum. It's working well due to the fact that the solution use case is quite structured. The only ask was to have additional bot licenses be present to incorporate it. That way, we don't have to get stuck with the license cost as it's generally on a yearly basis. Right now, it's just on the basis of the usage that we are paying.

The solution has been very user-friendly.

The initial setup is very straightforward.

The interface is seamless.

The solution is very stable and quite reliable.

What needs improvement?

For the intelligent bots, it is still not quite structured, as far as I can see. I checked for IQ Bot. These licenses are having certain issues. We stopped around the pricing part. It's not just the price, however. It was also not fitting the capability. Based on the on-prem model, if they can include an intelligent bot there, it will be helpful with all the security and the pricing parts involved.

The dashboard needs improvement. For Bot Farm, the visualization is not that good compared to the main Automation Anywhere dashboard.

For how long have I used the solution?

We've been using the solution at least over the last 12 or so months. We are continuing to use it.

What do I think about the stability of the solution?

The solution is quite stable. It's very reliable. When you're adding the additional licenses the basic structure is there. It's just the licensing that gets involved. It's more on the configuration side. Otherwise, it is quite seamless with the interface. The preliminary interface is Automation Anywhere, so there are no issues there.

What do I think about the scalability of the solution?

The solution can scale very well.

We have two teams using the solution currently.

We are using this solution specifically in the India region, with the two departments of finance and procurement. We don't have that much load as everything gets outsourced here in India. We are still looking for opportunities where a load of taking Bot Farm license mechanisms can be used. Therefore, I can't speak to if we will increase usage or not.

How are customer service and technical support?

Technical support has been very good. Many a time, there was an issue with the configuration part, or the licenses were not automatically deployed for the execution of the tasks. We had to connect with them, and we always found them to be helpful and responsive. I would say we are satisfied so far.

Which solution did I use previously and why did I switch?

We have three RPA solutions that we are using. We also use UiPath and Blue Prism.

How was the initial setup?

The initial setup is very straightforward. It's not overly complex or difficult. We were pretty comfortable with it already. We are already using Automation Anywhere for the past four years and therefore, it was not a challenge for us.

With approvals, customization, et cetera, the deployment took us about 15 or so days.

We have a team of five that is able to handle the deployment and maintenance. We have a two-year maintenance contract lined up.

What's my experience with pricing, setup cost, and licensing?

We pay based on usage, which is quite good for us. We like this licensing model. From the maintenance perspective, we have a contract signed for two years and it has reduced our pay per basis cost.

Real cost savings come with long-term relationships with the company. For four years we have been there. Therefore, the pricing is substantially lower for us.

What other advice do I have?

We are just a customer.

Bot Farm is a cloud solution. We already have A2019, and Bot Farm is one of the products of Automation Anywhere. It's a cloud version we are using and due to it being on the cloud, it is always continuously updated to the latest version.

Bot Farm is for firms that have reached a certain level of maturity. You don't require Bot Farm if you are having applications that are not consuming your licenses. It becomes very useful when you have a use case that has spiked the variation in the load. Regardless, you need to do the math correctly to get the ROI associated with the licensing costs, the value, and the use case intended. 

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JG
Director at a consultancy with 1,001-5,000 employees
Real User
Top 10
Manageable and scalable with good drag-and-drop functionality

Pros and Cons

  • "The solution is very manageable."
  • "The deployment could be simplified."

What is our primary use case?

The product can technically be applied in any vertical - whether that's supply chain management, manufacturing, pharmaceuticals, licenses, et cetera. We have used it for most of these verticals and various processes.

How has it helped my organization?

It's all about their user manual, and the turnaround time. It allows us to focus on better quality work which ultimately helps the overall big picture.

What is most valuable?

Their overall design is fantastic. Their development interface is very easy to navigate. It has a graphical user interface with a drag-and-drop feature, which makes it very easy for the developers who are building the parts.

The solution is very manageable.

The product has good scalability capabilities.

What needs improvement?

The deployment could be simplified. There are a lot of user settings and stuff that you need to do when you need to prepare a report. 

Automation Anywhere does have IQ Bot, which is a pretty good product. It needs to make sure it's competing with it in terms of feature offerings, et cetera.

We've seen some scalability issues.

For how long have I used the solution?

I've been dealing with the solution for one and a half years at this point. It's hasn't been very long just yet.

What do I think about the stability of the solution?

The solution is stable, however, we have definitely seen some issues with deploying the bot between the Dell server and the broader servers. Due to resolution issues, I find it takes time to get it up on Chrome, in the browser. You need to sometimes wake up the bot. These kinds of issues have definitely dropped off a bit. It's a little bit of a gray area at the moment, as it's hard to say when they will come up. 

What do I think about the scalability of the solution?

The solution is definitely scalable. It's easy to scale up and manage the process if you need to.

How are customer service and technical support?

Technical support has been excellent. I would rate them at a nine out of ten. They are very knowledgeable and responsive. We're quite satisfied with eh level of support provided.

Which solution did I use previously and why did I switch?

As consultants, we also work with Blue Prism and Automation Anywhere. We work with a variety of different products, depending on the client.

How was the initial setup?

The implementation isn't straightforward. It's a bit complex in terms of deployment as there are a lot of settings you need to handle.

Typically, a deployment takes about a week. It depends on how a company wants to deploy, so there are a lot of standards and templates that you could follow. That said, any standard deployment that you follow definitely takes a week at a minimum. It could potentially take longer.

In terms of maintenance, you only really need one person. Again, it depends on the client, and how they want to set it up, however, I would say not more than one full-time person would be needed in the case of five ports being deployed.

What about the implementation team?

We are consultants. We can assist clients in the implementation process.

What's my experience with pricing, setup cost, and licensing?

For my part, I don't handle the pricing. I can't speak to how expensive or affordable it is. It's not a part of my day-to-day to worry about licensing.

What other advice do I have?

We're partners.

I am into consulting and my company is in consulting. 

Overall, I would rate the solution at an eight out of ten. We've largely been satisfied with their level of support and the capabilities, although the deployment could be easier. They have a lot of good features in place.

As is typical for many of the RPA technologies, it's important to have a good design in place and that could resolve the development and the deployment.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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RR
Manager Technical Solutions Architect at a energy/utilities company with 1,001-5,000 employees
Real User
Top 10
Its scalability and portability are the most valuable, and it has helped us with process integrity and reduction of human errors and manual effort

Pros and Cons

  • "BotFarm has been working perfectly fine with our business model. Its scalability is the most valuable feature. We can easily scale out bots on a need basis. Portability is another valuable feature. We work with different payment systems like Visa and MasterCard and have bots for them. Because of BotFarm, we are able to reuse these bots."
  • "The only challenge that we have faced with BotFarm is that there is no continuous deployment. The whole world is moving to the DevOps model, but BotFarm is still not on the DevOps model. It should have integration with the DevOps model. The migration of the bots or bots pipeline is currently purely manual."

What is our primary use case?

We have basically automated business operations and IT operation processes that require human intervention. These processes are also very repetitive and have chances of error. We have developed bots for such tasks, and as per our needs, we are scaling them up by using BotFarm. We have a hybrid deployment comprising Azure cloud and on-premises deployments.

    How has it helped my organization?

    The purpose of automation is to reduce the manual effort and number of manual users. BotFarm has helped us to reduce the headcount because there were lots of operational headcounts for manual tasks. 

    It has also improved operational efficiency. Earlier, we were not getting a consistent response for different users. Now, we have standardized responses, and our customers are getting better, error-free, and on-time responses. So, we have achieved process integrity, and we have reduced human errors and manual human effort. These are the three main benefits.

    What is most valuable?

    BotFarm has been working perfectly fine with our business model. Its scalability is the most valuable feature. We can easily scale out bots on a need basis. 

    Portability is another valuable feature. We work with different payment systems like Visa and MasterCard and have bots for them. Because of BotFarm, we are able to reuse these bots. 

    What needs improvement?

    The only challenge that we have faced with BotFarm is that there is no continuous deployment. The whole world is moving to the DevOps model, but BotFarm is still not on the DevOps model. It should have integration with the DevOps model. The migration of the bots or bots pipeline is currently purely manual.

    For how long have I used the solution?

    I have been using this solution for almost three years.

    What do I think about the stability of the solution?

    Based on our usage, it is pretty stable. There are minor hiccups, but they are not because of the product. They are because of the hybrid integration that we have. We are planning to move to version 8, which is a pure cloud model. 

    What do I think about the scalability of the solution?

    Its scalability is very good. We currently have 120 live bots.

    How are customer service and technical support?

    We are in partnership with Automation Anywhere, and they are providing us good support. We haven't faced any challenges with them. They are able to help us when we face any technical challenges or need support for upgrades.

    How was the initial setup?

    It was straightforward. It has the same kind of implementation that any other software has. It wasn't complex.

    What's my experience with pricing, setup cost, and licensing?

    Automation Anywhere is more reasonable than Blue Prism and UiPath in terms of cost.

    Which other solutions did I evaluate?

    We evaluated Automation Anywhere, Blue Prism, and UiPath. We chose Automation Anywhere because of the features and the cost. It was more reasonable than Blue Prism and UiPath.

    What other advice do I have?

    I would advise others to do a thorough discovery and walkthrough of processes and then decide based on what suits their requirements. Sometimes people think that they can go to a pure cloud model, hybrid model, or on-premises model, but they should first identify the requirements and processes. They should go for what is required for their organization's needs. They shouldn't go for BotFarm just because it is good. It should also meet their needs.

    I would rate BotFarm an eight out of ten. It is a good and evolving technology, and it can be very helpful for different business operations. I have good words for Automation Anywhere and BotFarm.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    SS
    Senior RPA Developer at a tech services company with 201-500 employees
    Real User
    Top 5
    Plenty of features, cuts down on repetitive tasks, and priced well

    Pros and Cons

    • "The most valuable features are the portals for extracting data from PDF files, appending data to SAP, automating the SAP, downloading reports, and mapping and creating the reports accordingly to your requirements."
    • "The OCR command needs to improve. This feature is used to convert the extracted data from an image file. While converting this file I was facing a lot of issues with the data because it was getting lost and some of the data which was extracted was mismatched. The data loss was rated as a nine and the data accuracy was a massive decrease and was up to 80%."

    What is our primary use case?

    We are using the BotFarm tool to automate any repetitive task to fulfill our client's requirements.

    How has it helped my organization?

    This has improved my organization by cutting down on repetitive tasks that now can be automated.

    What is most valuable?

    The most valuable features are the portals for extracting data from PDF files, appending data to SAP, automating the SAP, downloading reports, and mapping and creating the reports accordingly to your requirements. 

    The solution is great to automate any repetitive tasks, which you might do on a daily basis. For example, the organization may need to be generating invoices or extracting data from PDF files daily. It is very versatile in what you can automate.

    What needs improvement?

    The OCR command needs to improve. This feature is used to convert the extracted data from an image file. While converting this file I was facing a lot of issues with the data because it was getting lost and some of the data which was extracted was mismatched. The data loss was rated as a nine and the data accuracy was a massive decrease and was up to 20%.Data extracted from ocr some times is mismatched or in accurate.

    For how long have I used the solution?

    I have been using this solution within the last 12 months.

    What do I think about the stability of the solution?

    The solution is reliable and stable.

    What do I think about the scalability of the solution?

    BotFarm is highly scalable. We can integrate many applications, tools, and packages. In the new release of this solution, we can create our own packages and integrate them which is a very useful feature.

    We have approximately 50 employees using this solution in my organization and are planning to increase the number of developers.

    How are customer service and technical support?

    The technical support is very good and responsive. They have a help portal that is very clear and easy to use. Recently, I raised a ticket because I was not able to send an email, and the agent contacted me on the very same day a few hours later. My ticket was set to high priority and they were able to resolve the issue that same day. The support team is great and very coordinated.

    You have the Automation Anyway University where you can download tools. If you have any problems you can search on the Automation Anywhere portal by completing a submission form and you will receive the information that you need.

    How was the initial setup?

    It is very straightforward to install. It very simple, a person with no IT background can easily do the installation and use the platform.

    What about the implementation team?

    We did the implementation of the solution.

    What's my experience with pricing, setup cost, and licensing?

    There is a license for this solution and it is on an annual basis. I am satisfied with the price.

    Which other solutions did I evaluate?

    We have evaluated other solutions, such as Blue Prism. We went with Automation Anywhere with BotFarm integrated mainly because it was cheaper.

    What other advice do I have?

    I am using Automation Anywhere which BotFarm is integrated and comes as a package.

    In this era, every large company is trying to implement ways to automate their processes using any Robotic Process Automation (RPA) tool. Automation Anywhere comes highly recommended in the market as being very reliable. 

    I would recommend this solution to others.

    I rate BotFarm a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Flag as inappropriate
    SN
    Senior Principal Consultant at a computer software company with 5,001-10,000 employees
    MSP
    Top 20
    Good backend system structure but the governance system is missing and the pricing could be improved

    Pros and Cons

    • "The entire backend system structure is something that I found really valuable."
    • "I would like to have access to self-service support."

    What is our primary use case?

    At this time, we have used BotFarm but our implementation is not in a state that can be consumed and used by anyone. To this point, we have not found the value that we expected from this solution.

    We have multiple client-server installations. The majority of our deployments are on-premises, although one of them is cloud-based.

    Our primary use cases are across multiple industries including support functions for finance and IT.

    How has it helped my organization?

    I have been trying to use this solution, but I have not found it to be usable.

    What is most valuable?

    The entire backend system structure is something that I found really valuable.

    What needs improvement?

    I think that the governance framework is completely missing from this solution and something needs to be done about it. Other products are ahead of BotFarm in this regard.

    Having the validation of the bots is something that can be improved.

    Pricing for this solution can be better.

    I would like to have access to self-service support.

    For how long have I used the solution?

    We are currently evaluating BotFarm. I have not used this solution to a great extent, but perhaps ten to fifteen times over the past twelve months.

    What do I think about the stability of the solution?

    This solution is stable if you rate this entire platform.

    What do I think about the scalability of the solution?

    The robots seem to be scalable. We have been successful in scaling to the requirements that we have. We are planning to increase our usage.

    How are customer service and technical support?

    My team has not been in contact with technical support.

    Which solution did I use previously and why did I switch?

    We did not use another solution prior to this one.

    How was the initial setup?

    The initial setup is not simple, for sure. It is of medium complexity.

    We are still struggling in certain areas because we have not been successful. Our deployment took approximately 20 to 40 days, I would say.

    What about the implementation team?

    We implemented this solution ourselves.

    Which other solutions did I evaluate?

    We are currently evaluating many products, setting up a CoE for each one to evaluate their worth.

    What other advice do I have?

    I am hoping that once the entire concept of 2019 BotFarm is released, they will have a proper structure of monetization in place. We are hoping that the bots would be much more value-driven rather than just showcase capabilities.

    My advice for anybody who is implementing this solution is to understand the scalability, number one. They need to know what they are looking for. Then, user requirements are important. We've tried the lifecycle of the bots for research and we've found that you need to align it and integrate it with the insights from the performance engine, which is behind the scenes and gives insights from the bots.

    From the holistic standpoint of the product offering, there are a lot of things that need to be done. I don't think that the platform really enables you to do the structuring and handle business use cases in a seamless manner. Anybody should be able to pick this up and find insights. Right now, this is a micromanagement-based product.

    I would rate this solution a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    NN
    Deputy General Manager - IT at a pharma/biotech company with 501-1,000 employees
    Real User
    Top 10
    Good dashboards and analytics with an easy initial setup

    Pros and Cons

    • "The initial setup is pretty straightforward."
    • "We have connectivity and integration with pretty much every single tech stack across the table that we have in the world, and there are a few areas that they don't do that well yet. I'd be looking for some improvement there, in terms of their integration with certain products."

    What is our primary use case?

    We primarily have different use cases within finance and HR as well as in IT operations.

    What is most valuable?

    The solution's dashboards are very helpful to us.

    We find the analytics aspect of the solution to be excellent.

    The initial setup is pretty straightforward.

    What needs improvement?

    We've had a few issues with the APIs.

    We have connectivity and integration with pretty much every single tech stack across the table that we have in the world, and there are a few areas that they don't do that well yet. I'd be looking for some improvement there, in terms of their integration with certain products.

    For how long have I used the solution?

    I've only been using the solution for six to eight months. It's been less than a year. It hasn't been too long.

    What do I think about the stability of the solution?

    The solution is quite stable and very reliable. We haven't had any negative experiences in relation to stability. If doesn't crash or freeze. There aren't bugs or glitches.

    What do I think about the scalability of the solution?

    We haven't tried to scale the solution just yet. Therefore, I can't speak to how easy or difficult scaling the product may be.

    From the perspective of business processes, the product is being used in at least eight to nine different business process areas so far.

    We don't have plans to increase usage. I would say from what we had originally anticipated, we are about 20% to 30% usage. It's got a lot of scope for improvement still.

    Which solution did I use previously and why did I switch?

    We didn't previously use a different solution.

    How was the initial setup?

    We didn't find the implementation to be too complex. For us, the setup was simple and straightforward. We really didn't face any issues in that regard.

    The deployment itself was also very quick, which was nice.

    I maintain the solution myself. You don't need a lot of staff to maintain it.

    What about the implementation team?

    We actually had Automation Anywhere handle the setup for us. They were quite helpful and very knowledgeable.

    What's my experience with pricing, setup cost, and licensing?

    I don't have any details in relation to the licensing of the cost of the solution. It's not an aspect of the product I take care of.

    Which other solutions did I evaluate?

    I personally did not evaluate other solutions, however, an internal team did. They looked at UiPath, however, they decided on this product instead.

    What other advice do I have?

    We're just customers. We're using the latest version of the solution right now.

    I would recommend the solution to other companies if they are looking at an extensive integration across the tech stack within their organization. I would advise that if a company seriously considers the product, that they speak really clearly with Automation Anywhere. They need to ensure that their company will have the support they need, and if they do, they should consider proceeding. 

    Overall, we've been happy with the solution. I would rate it at a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.