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BMC TrueSight Operations Management Valuable Features

Sr. Technical Consultant at a tech services company with 11-50 employees

The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization. I've seen a couple of other solutions, like IBM's and HPE's for event management, and TrueSight Operations Management is far superior to them in event management.

The breadth of the solution's monitoring capabilities is a major selling point for the solution because it is incomparable. You can monitor almost any kind of server, all types of storage, network devices, databases, and even do application monitoring. You also have the option to develop your own Knowledge Module. If something that you want to monitor is not available, you can build your own Knowledge Module to monitor whatever you need. We also have cloud monitoring solutions, which are doing pretty well now. We have AWS, Microsoft Azure, Google Cloud, and container monitoring. The breadth covered by BMC for monitoring of IT infrastructure is really extensive. That breadth of monitoring is really valuable because we can cover almost any monitoring use case that customers come up with.

Also, the end-to-end, automatic ticketing — from generating an alert or an event, to doing event management, and then creating a ticket from the event, as well as automatic closure of the ticket or the event from the ticket — this whole end-to-end flow, is a major selling point. Most of our customers who have on-premise ITSM solutions use BMC Remedy. It is the most popular on-prem solution for ITSM. When customers have Remedy ITSM, it becomes a really good decision to use TrueSight Operations Management, and to use the out-of-the-box integration between the two solutions. That way, the ticketing is done automatically from the event and vice-versa.

In addition, the solution provides a single pane of glass where you can ingest data and events from many technologies. That's one of the major selling points that BMC is pitching for TrueSight Operations Management. You can monitor everything: servers, networks, databases, and your applications. You can also implement capacity optimization and the Presentation Server has a single console, a view and dashboards, where you can see everything in one place.

Previously, BMC called TrueSight a "manager of managers" because TrueSight can be integrated with almost every other monitoring and ticketing tool. For example, in my current project, we have integrated at least 20 other monitoring and alerting systems with TrueSight, and all the other systems are sending their events or alerts to TrueSight. Then, in TrueSight, we are doing the event management to reduce the noise, and filter out unwanted alerts, and get only the required alerts. Even for other integrations, TrueSight acts as a single pane of glass, where you have all these disparate systems. You can integrate all of them with TrueSight and get all the events and alerts in a single window.

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AV
Information Systems Computer System Controller at a insurance company with 11-50 employees

The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems. Some are replicated and service tools provide the same functionality for some things. The end user service is made up of a lot of systems and it's what I'm interested in, and how I discovered that BMC TrueSight is good for us. I don't use the event management or monitoring capabilities, I work with user management capabilities. 

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SS
System Administrator at a comms service provider with 201-500 employees

The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good.

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Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
ME
Technical Services Team Lead at a tech services company with 51-200 employees

I like the deep-dive detail and end-user metrics data. The synthetic monitor is the best one. The best point of the new one is that there's no need for configuration. You can inject the Java script and start to change major developments in the application. This is a good approach, and we received all the data using this.

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Learn what your peers think about BMC TrueSight Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.