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BMC TrueSight Operations Management Room for Improvement

Sr. Technical Consultant at a tech services company with 11-50 employees

In terms of root cause analysis, BMC TrueSight has a couple of modules like Service Impact Management and the Probable Cause Analysis, which work together to help you identify related events. This module, on paper, has a lot of promise, but it is actually really complicated. There are really small pieces working together and you have to have a lot of expertise to get any value out of the root cause analysis piece of the solution. For that reason, most of the customers don't really get much value out of the root cause analysis part of TrueSight.

There are other areas with room for improvement as well. For example, the monitoring part requires four or five different types of agents to monitor different things in your infrastructure, which makes things very complicated.

In addition, to implement the Operations Management solution alone, you need a lot of hardware; a lot of servers and a lot of hardware resources. If you compare it with other solutions in the market, like Dynatrace or AppDynamics, the implementation of those products can be done using notably fewer servers. If you want to set up a standalone TrueSight Operations Management for a customer, you need at least 10 servers to implement Infrastructure Management and Application Performance Management. To do the same implementation for Dynatrace or AppDynamics or SolarWinds you only need three or four servers maximum, for the same environment. So the number of resources required for implementation is very much on the higher side.

The complexity of the solution is, again, a challenge. There are so many different components that it becomes almost a nightmare for the operations teams to do the administration and apply hotfixes, patches, and to do daily operations for the solution.

It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required.

Apart from that, some of the intelligence features could also be enhanced. For example, the AI part of TrueSight Operations Management should be enhanced to compete with other products in the market.

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AV
Information Systems Computer System Controller at a insurance company with 11-50 employees

I think the solution is overly complex and requires a lot of resources. 

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ME
Technical Services Team Lead at a tech services company with 51-200 employees

I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. 

There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions.

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