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Blue Prism Cloud OverviewUNIXBusinessApplication

Blue Prism Cloud is #6 ranked solution in best RPA tools. IT Central Station users give Blue Prism Cloud an average rating of 8 out of 10. Blue Prism Cloud is most commonly compared to Blue Prism:Blue Prism Cloud vs Blue Prism. The top industry researching this solution are professionals from a computer software company, accounting for 26% of all views.
What is Blue Prism Cloud?

The Thoughtonomy Virtual Workforce is a highly flexible intelligent automation platform. It uses software to replicate the way people work in existing applications and systems, the processes they follow, and the decisions they make, to deliver automation without disruption.

Blue Prism Cloud was previously known as Blue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce.

Blue Prism Cloud Buyer's Guide

Download the Blue Prism Cloud Buyer's Guide including reviews and more. Updated: November 2021

Blue Prism Cloud Customers

Cabot Credit Management, Hovis, Utilita

Blue Prism Cloud Video

Pricing Advice

What users are saying about Blue Prism Cloud pricing:
  • "Pricing can be negotiated in situations where there will be heavy usage."
  • "The licensing structure is complex and the minimum contract length is three years."
  • "Annual licensing costs were somewhere between $5,000 - $10,000 for the development tool. For the control tower, I think fees were about $50,000 annually."

Blue Prism Cloud Reviews

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OC
Head of Delivery at a tech services company with 11-50 employees
Real User
Additional functionality over the Enterprise version make good over the difficulty of installation

Pros and Cons

  • "This product has additional functionality over Blue Prism Cloud Enterprise."
  • "It takes a while to get up and running."
  • "Blue Prism might consider adding package options to allow users to come onboard in different ways that meet their needs rather than buying in to the whole package."

What is our primary use case?

Our primary use case for Blue Prism Cloud depends on what our client's needs are. If they want something that is cloud-based but they do not have their own cloud infrastructure — like Azure or something like that — they need additional support. If they want the features that come with Blue Prism Cloud, like OCR (Optical Character Recognition) functionality or anything in particular on the service desk, that is usually when clients would choose Blue Prism Cloud as an option for automating processes.  

We deliver RPA (Robotic Process Automation) solutions for our clients. We go out to them and do the discovery and identify processes that are candidates for automation with them. Then we deliver that for them by building out the processes and deploying Blue Prism. We do the whole thing up to that point.  

What is most valuable?

I have not had much direct feedback from clients about what they find the most valuable in Blue Prism. I guess I would say probably the additional functionality over and above Blue Prism Enterprise and the fact that it is cloud-based are things that would attract them to the product. Additionally, it will be secure on secured cloud servers. There is a lot less to worry about.   

What needs improvement?

I think some of the issues we have experienced have been more painful because of the support. In the past, support was a bit weak. It would take a while to get a response and it could take a while to get an issue resolved. If we had a client that wanted Blue Prism Cloud Thoughtonomy, then it could take a little while to get that up and running. In comparison, getting Enterprise up and running is much quicker. I suppose the cost of Enterprise is quite a lot in comparison as there is an investment in the hardware.  

I do not really develop in Blue Prism Cloud, so I do not really know what can be improved on the development side. I do not really have any level of detail about it or feedback from appropriate users.  

For how long have I used the solution?

We were working with Blue Prism Cloud before it was Blue Prism Cloud. It was still Thoughtonomy (acquisition announced July 17, 2019). So we have got a fair bit of experience with it throughout the product's history.  

What do I think about the stability of the solution?

I think Blue Prism Cloud has been fairly stable.  

What do I think about the scalability of the solution?

This product is quite scalable. I mean we have not done scaling to huge numbers by percentage. We have done a reasonable volume up to about 50 processes at a time. It has been fine from that standpoint. It does not seem most people using it will make huge jumps in the number of processes that they use all at once.  

How are customer service and technical support?

I have not personally had to contact technical support, but I know my colleagues have. We do deploy the product for our clients as part of the process of delivery in creating automated solutions for them. That is where it stops as we are not providing maintenance for the product to customers. But during the installations and development, there has been some contact with support. There have not been any notable complaints beyond the level of difficulty sometimes encountered during the setup and installation.  

How was the initial setup?

In our experience setup and installation for Blue Prism has been relatively complex, but it is getting better. The deployment used to take somewhere around anywhere up to a month before. I would say it could be as little as a few days now.  

What other advice do I have?

Typically the value of Blue Prism Cloud depends on the user's needs. Most people would only really need Blue Prism Enterprise on-premises but people like the additional functionality of being on the cloud. Both products are good solutions. I do think that a lot of our clients going for Blue Prism Cloud when in reality they could probably get away with the Enterprise version — or even something else. We often deal with people who are early in their RPA journey, so they are just starting out and getting to know the advantages of the products and automation. So I would typically recommend that they go with Enterprise and if they feel like they need to move on to Cloud then they can do that later. But a lot of people like that functionality, they want the OCR and they want the AI capability that comes with the cloud. So often they choose cloud but they may just be doing that because it either seems new or it is progressive and advanced or whatever.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate Blue Prism Cloud as a seven-out-of-ten. I am no expert on using it first-hand, but I think reducing the costs, speeding up the deployment, maybe adding a few other product package offerings in order to make it a little bit easier to adopt — those things might make it more attractive to a broader range of users. Right now you have to buy into it all in one go and that might be daunting to people who hardly know what they are getting into. I think improving support and making it less complex to sort of get up and running could be key areas to focus on.  

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
RN
Project Manager at a tech consulting company with 51-200 employees
Real User
Top 20
Very secure and good new features but isn't really user-friendly

Pros and Cons

  • "It is more secure for complex implementations."
  • "I wouldn't call Blue Prism user-friendly. It's one of its downfalls. They would benefit from having drag and drop functionality, for example. It would make them a strong competitor in the space. There needs to be less reliance on coding for customization, similar to Microsoft's Power Automate."

What is our primary use case?

We primarily use the solution due to the cost. It lowers the cost of maintenance for the organization.

What is most valuable?

Last year that Blue Prism introduced a community version, and have really opened up their services. It's been really great for the company.

Over the last six or seven months, there have been a lot of new developments on the product.

It is very secure if you are going for complex implementations. I've not done it, but in terms of our feasibility studies and POCs, I find Blue Prism more secure than others, even Automation Anywhere and UiPath. I've not studied that area, however, Blue Prism seems more secure if you go for very complex areas.

What needs improvement?

There isn't much of a difference between UiPath and Blue Prism. However, if we want to customize, Blue Prism is not that developer-friendly. 

UiPath is much more flexible and easier for people (who are not in IT) to use. I wouldn't call Blue Prism user-friendly. It's one of its downfalls. They would benefit from having drag and drop functionality, for example. It would make them a strong competitor in the space. There needs to be less reliance on coding for customization, similar to Microsoft's Power Automate.

UiPath also has a stronger community presence. Blue Prism is new to community versions and they're still building their user base. They came pretty late to the game.

The solution needs to make it easier in terms of maintaining the bots.

It's a bit hard to maintain the product. UiPath is much easier in that sense.

OCR tends to work better with UiPath, as opposed to Blue Prism.

During COVID, people have realized that they do want a more secure solution, and one with good AI and OCR capabilities. All of these items are things Blue Prism should continue to develop.

For how long have I used the solution?

I've been using the solution since I came to this company, which was already using it. I've been using Blue Prism for about a year and a half now. 

What do I think about the stability of the solution?

Our customers have been generally happy with the stability of Blue Prism.

What do I think about the scalability of the solution?

Mostly, the solution can scale, however, we do find that if customers want to upgrade or get more options, UiPath makes for a more user-friendly option. It's not as complicated to adjust things when you need to.

How are customer service and technical support?

Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our customers have been satisfied with their level of service.

Which solution did I use previously and why did I switch?

We also use UiPath. We use the two solutions together, although the organization is moving towards UiPath and away form Blue Prism, as UiPath is more user friendly and easier to handle on may levels.

How was the initial setup?

The solution is more or less the same to set up, whether you choose the cloud or on-premises. It's not exactly straightforward. You need some know-how.

The deployment depends upon the scale of the company and the environment. We started with a really small automation of small workflows. RPA generally doesn't take too long. Otherwise, it'll not solve the real purpose. With Blue Prism, if you take a small hypothetical example of trade operations, if they want to automate a work flow, it would take a little over one to two weeks at most. 

If you include the testing, everything more or less can be done within three weeks to one month, if you're not going to worry about too many complex items like OCR, etc. If you include those things, then it will definitely take more time because testing takes a while. When there are users involved, you need to give them a lot of instructions. It could get pretty complex.

What's my experience with pricing, setup cost, and licensing?

You do need to pay extra for customer service.

What other advice do I have?


I previously used Kofax, at my other company. The previous organization never went to the cloud, so it was pretty small scale.

I used both Blue Prism and UiPath in tandem. The organization is moving more towards UiPath, due to some sort of service agreement, so Blue Prism isn't being used as much as it used to be. We don't have a partnership with Blue Prism.

Blue Prism is the pioneer in RPA. They came early to it. Automation is there, and other features came later.  

The only thing is that they were not that flexible. In terms of people getting to know the product well, it takes a lot of time. That's the only thing that Blue Prism failed to do initially, was make it user friendly. As a product, personally, I like Blue Prism. 

I'd rate the solution seven out of ten. Blue Prism just isn't as flexible compared to other solutions, which is why I didn't mark it quite so high. The security is quite good, though. If it relied on less code customization, more drag and drop functionality, and was more user friendly, I'd rate it much higher.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Blue Prism Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
553,954 professionals have used our research since 2012.
VG
Senior Consultant - Intelligent Automations at a tech services company with 10,001+ employees
Consultant
Top 10
Easy to use, low licensing costs, and excellent documentation

Pros and Cons

  • "The reusability of the solution is excellent. It's a superior feature - far superior to any other tool on the market."
  • "I personally would like the solution to be supporting more languages."

What is our primary use case?

We primarily use the solution in the banking and telecom sectors. We implement the solution for our clients.

What is most valuable?

The reusability of the solution is excellent. It's a superior feature - far superior to any other tool on the market.

The ease of use is excellent. You don't need to be a technical person to use it. You don't need to have a programming background. If you compare it with other tools they would require you to have a basic understanding of at least one programming language. That's not required here. If you are good at algorithms, if you can write flow charts, you can run this tool easily. 

The solution has the best documentation on the market. It makes it super-easy to install and operate.

What needs improvement?

There are a lot of things that can be improved. I know most of the things are in the pipeline. They've now admitted, for example, a web-based control room would be much more beneficial. They're working on building that.

The solution needs a more out-of-the-box connector with leading applications around the world. There should be more flexibility to do some calculations on the goals from the studio itself. 

I personally would like the solution to be supporting more languages. 

There should be a digital exchange where users can download functions to incorporate into their existing processes.

For how long have I used the solution?

I've been using the solution for five years.

What do I think about the stability of the solution?

The solution is very stable. It has fewer bugs than other products.

What do I think about the scalability of the solution?

The solution is very scalable and easily expands as necessary.

How often the solution is used, be it daily or weekly, depends on the company and its pipeline.

How are customer service and technical support?

We've contacted technical support. 

Blue Prism support is very accessible. The access to the web portal and the support section takes a bit of time. I do not like the web-based support model they have. However, when they include the personal touch, it's just amazing. You can contact them easily anytime and they can reply back to you anytime. I like that.

Which solution did I use previously and why did I switch?

We also have experience with UiPath. In comparison to UiPath, Blue Prism is more resilient and reusable, however, UiPath is faster when it comes to building a process.

How was the initial setup?

The initial setup was very easy. It's not complex at all. There are instructions that you have to follow to install the software and they are very easy. You just go step by step by step and then you are done. The documentation provided is thorough and excellent.

There are two parts to installation. One part is the tool setup and the second part is actually building the processes. If you talk about the tool setup aspect it can be done in a day. In total, it will take about one or two days to set it up completely.

One person can deploy the solution.

What's my experience with pricing, setup cost, and licensing?

The licensing cost and the cost of ownership is lower than the competition if you are looking to scale to 20+ licenses.

What other advice do I have?

We are a Platinum Blue Prism partner.

The solution offers a trial version now, so it's super easy, now, compared to six months back when there was no free version. It used to be hard to know if the solution was right and companies would have to risk spending money to find out. Now, the solution is similar to UiPath, which has been offering free trials since the beginning. 

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SB
Data Analyst at a financial services firm with 1,001-5,000 employees
Real User
Top 10
Quite stable which is imperative to the industry we serve

Pros and Cons

  • "The most valuable feature of Blue Prism's Virtual Workforce is that it is quite stable."
  • "Several things need improvement, like ease-of-use, adding tended robots, adding process recording, and updating the look and feel so it seems modern."

What is our primary use case?

We were involved in implementing this product in many network branches of the Bank of Raiffeisen. It is used for transaction monitoring, automating invoicing, sending documents to customers, and other types of banking transactions.  

What is most valuable?

I would say that the most valuable feature in Blue Prism's Virtual Workforce is that it is quite stable and this is imperative to the industry we serve.  

What needs improvement?

One area that the product can be improved is the ease-of-use because it is not easy to work with.  

Another area where it could improve is adding more automation features that it does not yet have like tended robots. Right now this solution only has unattended RPAs (Robotic Process Automation).  

One of the additional features which I would like to see included in the next release is process recording. It is a feature that can actually record some process and convert the processes to code. This can save time so that development could be much more rapid. That would be a very valuable addition.  

The interface is pretty user-friendly as it is, but I think it is also an area of Thoughtonomy which could be much better. So it is not bad now but there is quite a bit of room for improvement.  

For how long have I used the solution?

We have been using it since some time in 2016, so it has been three to four years.  

What do I think about the stability of the solution?

The stability of the product is very good, which again is very important to our clients.  

What do I think about the scalability of the solution?

I think that the scalability of the product is very good. It is actually very easy to scale.  

Group-wide, I think that our organization has somewhere between 70 to 100 developers. That is over 13 countries. We also have plans to increase the usage of automation in the future. We are trying to get our services into every single network bank. I don't know how that will happen and I don't know how long it will take. It is a big undertaking.  

What's my experience with pricing, setup cost, and licensing?

I do not know exactly what the pricing is that we get on the product but I know that we get a pretty good deal because we are a huge group. We have over 50,000 employees with good clients and plans for growth, so we were able to negotiate a fairly good price. In general, I am also aware that our organization is satisfied with the cost of the product.  

Which other solutions did I evaluate?

I was not involved in the process of selecting Blue Prism. I have some experience with it and it works, but right now, I'm exploring other options. Specifically, I would like to make a strong comparison with UiPath. There may be other products to explore as well that can improve on our current RPA capabilities.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate Blue Prism as an eight out of ten.  

I do have some other reservations about the product. Personally, I would recommend using something else for automation projects, but I'm not in a position to make that choice in my company. I mean, it is a very good product for doing what it does. It is very stable and does its job. Somehow, even if automation of this type are fairly modern, I feel like Thoughtonomy was created for people who learned to code 30 years ago and not for the developers of today. It may not be taking full advantage of advancement in technology.  

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
CP
Senior Digital Program Manager at a insurance company with 5,001-10,000 employees
Real User
Top 20
Very complete, and stable, with a good LCR Solution ID

Pros and Cons

  • "The solution is very complete. It's a good solution, for the kind of features that they offer."
  • "The pricing was a bit high, from what I understand. That might have played a role in the decision to migrate to another solution."

What is our primary use case?

The solution is basically for robotic process information. We try to identify and document in order to effectively process claims. Typically, we receive a lot of documents from our users. We were trying to speed up the process by classifying those documents through an RPA process.

What is most valuable?

The LCR Solution ID was the solution's most valuable aspect. The recognition of different documents was pretty good. It helped us speed up the process.

The solution is very complete. It's a good solution, for the kind of features that they offer. 

What needs improvement?

To be honest, I've been happy with the solution. We are moving away from it, however, it was more of a business decision and not related to useability. The company now has a general agreement with UiPath and we need to change, even though, in North America, we're quite satisfied with the product.

The pricing was a bit high, from what I understand. That might have played a role in the decision to migrate to another solution.

They have a good price, however, maybe for simpler tasks, it could have a smaller price tag.

For how long have I used the solution?

I have about six months of experience in the solution due to my work with the company. That said, due to some internal politics, we're switching over to UiPath, therefore I most likely won't keep working with it much longer.

What do I think about the stability of the solution?

The stability of the solution is good. We haven't had any issues with bugs or glitches. It doesn't crash or freeze. It's been nice and reliable.

What do I think about the scalability of the solution?

To be honest, we haven't had a chance to prove scalability. Now that we are moving away from it, we won't be increasing usage.

How are customer service and technical support?

Their technical support team was very good. Our company was satisfied with the level of service they provided.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

That said, we're actually starting to move over to UiPath. Our team is starting to work with it now.

I do find that Blue Prism's LCR Function ID is better, however, UiPath is cheaper.

How was the initial setup?

The initial setup has a moderate amount of difficulty. A company definitely needs to ensure they have the right people with the right skillsets. It's not so simple and straightforward that just anyone can set it up.

What about the implementation team?

We started to use Blue Prism's own consultancy to assist us with the implementation process. Blue Prism has their own team that can assist with setups, so we decided to use them. They were very helpful as they understood the technology very well, being an internal team.

What's my experience with pricing, setup cost, and licensing?

I don't have any insights into the pricing of the solution. I don't handle the billing or payments.

Which other solutions did I evaluate?

Before we started using this solution, we did an assessment of different solutions on the market.

What other advice do I have?

Our company doesn't have a business relationship with Blue Prism. We're just customers.

I don't recall which version of the solution we're using.

Depending on the complexity of your process, you might need a simple solution, then it will be good to have a less expensive solution. If you have really complex process, this is a very good solution and the price is fair.

Overall, I'd rate it at eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
VikasTandon
Robotic Process and Test Automation Consultant at OFGEM
Real User
Top 5
A stable architecture with good features that can deliver a quality product

Pros and Cons

  • "I would say that the stability of Blue Prism is superior to any of the competing products because of the maintainability of the features and the openness of the tool."
  • "Blue Prism is slightly difficult for the non-technical user."

What is our primary use case?

We did not ultimately deploy Blue Prism because we chose to use UiPath instead. However, I have detailed knowledge of this solution.

The primary use case is the building of clean, automated processes. These are then easily used and maintained by the architecture.

What is most valuable?

The most valuable feature is the Studio.

With respect to the long-term deliverables, this is a quality product.

What needs improvement?

Blue Prism is slightly difficult for the non-technical user.

The centralized, client-server model that this solution uses does not work well and should be broken down into something that is web-based and locally controlled. Designing something in a client-server model is okay, but distributing those packages into a cloud model would be more appropriate.

It is not easy to get training online. They recently opened up their online training for a month, but that is not sufficient for training an individual who has other jobs to do.

Blue Prism has to tidy up their licensing policies. They are restrictive and the minimum length is three years. Smaller organizations do not have the budget for this and would prefer a one-year contractual period. Many smaller businesses plan ahead perhaps six months or a year, and they do not have a multi-year detailed vision or plan. Three years is quite long for this business model.

For how long have I used the solution?

I have been familiar with Blue Prism for about a year.

What do I think about the stability of the solution?

I would say that the stability of Blue Prism is superior to any of the competing products because of the maintainability of the features and the openness of the tool. Even UI navigation can be quickly adapted for your processes.

What do I think about the scalability of the solution?

Being a client-server architecture, I see it as a slight barrier to scalability. If an organization has a dedicated infrastructure set up then it will be easier, but the modern ways of plug and play, and more app-driven the way UiPath is, makes for better scalability.

How are customer service and technical support?

We did not contact technical support while evaluating this solution.

Which solution did I use previously and why did I switch?

Ultimately, we chose not to implement this solution for production.

How was the initial setup?

Compared to UiPath, the initial setup is slightly complex. You need to set up a database and other support systems. It will take perhaps a day to deploy and configure properly. If you have all of the tools, permissions, and policies configured then it should not take longer than that.

What's my experience with pricing, setup cost, and licensing?

The licensing structure is complex and the minimum contract length is three years.

Which other solutions did I evaluate?

We evaluated UiPath and Blue Prism together.

What other advice do I have?

Blue Prism has good features and the tool has the full capability to deliver timely solutions. However, technical training is something that needs to be addressed because making it more available is necessary in order to help an organization grow.

Compared to other products, from a technical point of view with the architecture and the openness of the product, I rate this solution close to the top. Compared to UiPath, this is a very clear and well-presented tool. However, it suffers in terms of marketing and licensing. It is also difficult for people to initially learn. It will take time for an individual or a developer to pick it up, although once they do, it works well. 

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Gilles Cardoen
Senior Consultant at Tobania
Consultant
Top 20
Scales up at an enterprise-level but it needs to be more user-friendly

Pros and Cons

  • "Blue Prism is able to scale up at an enterprise-level. It's what I used when I was working for a big bank in Belgium."
  • "They should improve the user-friendliness and they should change their business model."

What needs improvement?

The user-friendliness needs improvement. It's still a bit more IT-minded. I'm personally looking for a more business-minded RPA. It's the two big ways of using RPA in my experience. You can implement that RPA from an IT perspective, and then it's just one of the many tools, and it's not really a revolution, it's just a small state, or you can see it as really a business tool.

Business people use it and automate their own business processes and it's really revolutionary because you don't need any IT knowledge. You just need a good app for processes. Those are the two ways of approaching RPAs, and for my part, I'm interested in the business parts.

For how long have I used the solution?

We have been using Blue Prism for two years. 

What do I think about the stability of the solution?

Scalability all depends on what kind of processes. If it's a process that goes to the whole enterprise, adopt the RPA goal, it will be of strong importance. All the IT tools are much more powerful, fast and reliable.

If it's the business side and it's all small tasks and processes that can be automated. That's the interesting part. That's the scalability of RPA on the business side, but it's all small tasks and processes. The scalability will be how many processes you perform, and which structure you put in place so that everything runs smoothly, and you can do proper maintenance and change management.

How are customer service and technical support?

I haven't had any issues with technical support. From the UiPath side, they're not really responsive when we ask things. It can be months before they answer. With UiPath, you are all on your own. There's no real support. I haven't experienced any support, but that's also because it's a free tool, until a certain level.

Which solution did I use previously and why did I switch?

I also use the free UiPath platform. It's a very strong go-to-market proposition. You can't have that with Blue Prism. UiPath is also user-friendly. I found UiPath much easier to use and more straightforward than Blue Prism. 

I haven't seen any technical differences between both products. Everything I could do with Blue Prism, I can do with UiPath.

Blue Prism is able to scale up at an enterprise-level. It's what I used when I was working for a big bank in Belgium. UiPath is better for smaller companies and SMBs because of its user-friendliness.

If a product is offered for free, just to step in, instead of directly paying heavy investments, I think a lot of enterprises, especially in the SME, SMB business, will have much more interest in such kind of products.

What other advice do I have?

I would rate Blue Prism a seven out of ten.

They should improve the user-friendliness and they should change their business model. Because companies need to become a partner and have to pay €60,000 upfront, or be a member upfront, to be partners. So, it's a bit of a waste of money. I don't understand their business model.

The tool is there but it should be a self-service tool where people just buy the program and use it. Why make it so complicated? 

It is really a program for business users, so why make it so complicated with implementers and partnerships et cetera? 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PH
RPA Practice Head at a tech services company with 51-200 employees
Real User
Top 10
Great object-oriented design and an excellent security model

Pros and Cons

  • "Ability to see the blueprint of the design executed alongside the actual process."
  • "There's a need to deal with unstructured input with RPA."

What is our primary use case?

Our primary use cases are fairly generic and relate to any type of use case where there is a lot of repetitive activity, what we call "swivel seat" processing, where you might be looking at one application and then you swivel around and enter information from the first application into the second application. A company doesn't necessarily have the manpower or money to integrate the two applications programming-wise, so they hire people to look up information in one application and enter it into another. It's applicable to insurance companies where claim information is transferred from one application into another, or quotes for customers that come in via one system and then needs to be manually entered into another system. We see a lot of financial application type use cases, whether it's vendor creation, vendor invoicing, bank reconciliations or general ledger end-of-month reconciliations. 

What is most valuable?

The most valuable feature would be the ability to see the blueprint of the design executed alongside the actual process.

What needs improvement?

Improvement could be made with training and access to an ecosystem and developer's forum. I would suggest building out the ecosystem for developers to obtain training on the tool without having to make a heavy investment in licenses. For additional features, there's always a huge need to deal with unstructured input with RPA and I'd love to see built-in intelligence automation tools to deal with unstructured inputs.

What do I think about the stability of the solution?

It's a pretty stable solution. 

What do I think about the scalability of the solution?

I think the scalability capabilities are quite high. 

How are customer service and technical support?

The technical support is average. 

How was the initial setup?

Initial setup was quite complex, it's not a simple installation and takes a fair amount of high-level infrastructure and architectural knowledge to be able to complete the installation. Deployment took a couple of days. 

What about the implementation team?

Implementation usually requires at least one developer, one BA, an infrastructure engineer, a solution architect, and some assistance during deployment. Then you'd need somebody monitoring the virtual workforce. There are probably seven or eight different roles, some with heavier reliance, throughout the implementation cycle.

What's my experience with pricing, setup cost, and licensing?

Annual licensing costs were somewhere between $5,000 - $10,000 for the development tool. For the control tower, I think fees were about $50,000 annually.

What other advice do I have?

In terms of advice, I'd say that if you have the technical expertise, it's a good tool, however, it's difficult to get training without being involved in a project. So it's kind of hard to break into it, as opposed to some of the competitors' tools where anybody can download the tool and get working and learning without having to actually be on a project. It helps to have access to free training and tools and community additions of the tool which unfortunately doesn't really come from Blue Prism. 

It's a very sound tool with a good reputation for having a good security model, which is important to a lot of companies and it's got more of an object-oriented design flavor to it. Deployment is a mix of private, public and hybrid cloud. There is about a 50/50 split between Azure and AWS.

I would rate the product an eight out of 10. I will likely give it a higher rating when there is easier access for people who want to learn how to use the tool. I think that's what's holding us back.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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