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Bitdefender GravityZone Enterprise Security OverviewUNIXBusinessApplication

Bitdefender GravityZone Enterprise Security is the #2 ranked solution in our list of top Virtualization Security tools. It is most often compared to Seqrite Endpoint Security Cloud: Bitdefender GravityZone Enterprise Security vs Seqrite Endpoint Security Cloud

What is Bitdefender GravityZone Enterprise Security?

Security for Virtualized Environments (SVE) by Bitdefender is the first all- encompassing security solution for virtualized datacenters, protecting virtualized servers and desktops on Windows, Linux, and Solaris systems.

Bitdefender GravityZone Enterprise Security is also known as Bitdefender GravityZone Security for Virtualized Environments, GravityZone Security for Virtualized Environments.

Buyer's Guide

Download the Endpoint Protection for Business (EPP) Buyer's Guide including reviews and more. Updated: October 2021

Bitdefender GravityZone Enterprise Security Customers
SambaSafety, Morefield Communications, Northstar Ltd., Citrix, Greenman-Pedersen
Bitdefender GravityZone Enterprise Security Video

Pricing Advice

What users are saying about Bitdefender GravityZone Enterprise Security pricing:
  • "The licensing costs can vary."
  • "The general basic price is roughly $1.20 for a license with Bitdefender."
  • "Its price has gone up since our last renewal. My renewal fee has gone from $517.99 in 2018 for 3 years to $739.99 when it renews this year in July. I love the product, but a price increase of over 40% is a bit exorbitant."
  • "There are many licensing options available, we have been on monthly agreements and other volume contract agreements."

Bitdefender GravityZone Enterprise Security Reviews

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Kevin Mabry
CEO at Sentree Systems, Corp.
Real User
Top 5Leaderboard
Gives a good snapshot of what's going on

Pros and Cons

  • "The solution is very scalable."
  • "The risk management tool does not have reporting, which I feel to be a huge mistake."

What is our primary use case?

We are using the recent, most current version. 

I use it for security purposes of the endpoints and primarily use it for its telemetry and the information it provides, which I utilize for the stock solution I offer. That information is very valuable to the software for detection and response layered security.

How has it helped my organization?

The telemetry is key but, when it comes to this, one must know what he is looking for. Telemetry is just information that comes from the solution, which means that there is much of it that comes up. It is not sufficient to simply do installation and rely on the telemetry. One must know what he is looking for. 

This is what most people are interested in. They simply want something to stop an attack, to prevent them from being hacked. But, as someone in the security world, I know this is not accurate. Any security solution can be circumvented. I don't teach and protect, but detect and respond. This is what I focus on. I can use the telemetry and see what is going on, the steps being taken by a bad actor. This information is valuable to a security person such as myself, since it allows me to see what is transpiring and to craft an appropriate response. It would not be sufficient for me to be informed, say... that it stopped a virus or ransomware. I am not looking for what was stopped but for what wasn't, so that I can make an informed decision. 

What is most valuable?

I really like the EDR solution, which is a risk management tool that was built into the Bitdefender GravityZone Enterprise Security. It helps one get a snapshot of what's going on with the devices in the network and even of the behavior of one's employees. 

I noticed that many IT companies do not work with the assessment side of the tool. They will do scans on their devices, but the solution looks at things on a different level. It is a bit more in-depth and won't just examine, say... which ports are open or being used. 

What needs improvement?

The risk management tool does not have reporting, which I feel to be a huge mistake. While I can go into it and run the scan for the all the information, I must enter each thing individually to see what I need. 

I can't print or email a report to somebody in a different environment or to any of my clients for the purpose of advising how they must proceed. All I can do is go into and look at it. It would be nice to able to take the report and determine what must be focused on most critically, as opposed to merely being given a tremendous amount of information. This should be addressed. 

The solution should also do a better job of informing a person of what happened. The son of one of my clients, who has the solution installed in his house, was blocked from playing a certain game. While the solution only informed the person that it was blocked, it did not state what it had blocked. 

With another client who was in the middle of playing a game in his office, the solution blocked this but provided no telemetry whatsoever. I had to search in an attempt to see what was being blocked. Turning the solution off, however, enabled the game to work perfectly. It was blocking it for some reason, but I had no clue why it was doing so. 

The solution should be providing reports of everything, not just specific incidents. The solution has many features, but does not inform one of what was actually done, leaving a person in the dark when it comes to things that are not apparent. For specific threats, one need simply login to know what is transpiring. 

When there was a need to involve support, I would be instructed to download a certain software for gathering information. But, this is not how things should be. Support should be providing the information it possesses of what transpired. 

For how long have I used the solution?

I've been using Bitdefender GravityZone Enterprise Security for the past six months. 

What do I think about the stability of the solution?

I don't have any problems with the stability of the solution and really like it. It provides me with all the telemetry I seek. 

What do I think about the scalability of the solution?

The solution is very scalable. 

How are customer service and technical support?

I don't have any problems with the tech support. I am actually working with someone from their department right now and if I send him an email, I get a response. The only time I won't get a response is if he's not in. I think he's great!

As a matter of fact, he's the one that helped me get through all that. When I was at a loss, he showed me exactly what I must do, on which basis I was able to create my own step-by-step documentation. 

Which solution did I use previously and why did I switch?

The initial setup was really easy, which is one of the reasons that I switched from Panda, whose whole system I found a pain to work with. 

The solution was sold from Panda to WatchGuard, which owns it. I don't like the partner interaction side of Panda. Their support is fine. While I didn't have a problem with the support personnele when I came across the right individual, I found it hard to extract information from them. 

They are not from here in America, something which I don't consider to be an issue. It's just that I don't feel I have adequate access to them. The partner custodian person is not really there. I don't hear back from people with whom I've interacted and, when sending an email, I am informed that the relevant person has already moved on but am given no information with whom I must be in contact. I am left to search for this information amongst my old emails on my own but, when I finally get ahold of somebody, I find him to not be readily available. 

I feel the portal to be a teeth-grinding pain to work with. 

How was the initial setup?

The initial setup was really easy. The solution is really simple. There is a single log in. The person only need enter it and everything is right there. While I really like it and it makes it easy to create deployment, learning how to do so was difficult. I shouldn't say difficult, but not as straightforward as it could have been. This is not to say that Panda was straightoforward. But, I think that they could have a little better understanding of how to deploy, with a single button on the side that says "deployment."

Even if one is not ready to deploy, the solution should inform him of the steps that must be undertaken towards this end, as there is an initial need to go in and create a package. A person must actually first create a customer or client. A company is what this is called and this must be created first, at which point it must be done with a package, to be followed by an actual policy. But, this is only stated deep within the documentation. It is not simple and took me probably several weeks to go in and figure all this out. This is why I created my own step-by-step documentation. 

As such, things may be a bit complex for someone who has never undertaken this. It's not easy, not set in stone, although there is a pop-up that appears with the initial sign up. There should be a pop up which talks about these individual things, but the information of how to proceed is not provided on a step-by-step basis, which I find to be problematic. Packages, policies and a company are discussed, but the person should be informed that he must start by creating a company, from a which a policy, based on this, must then be created, followed by a package and instructed that this is the stage at which one can deploy. It only discusses these things, but not in a step-by-step manner. The information is only referenced vaguely. 

There should be a button for deployment which contains a step-by-step approach. This would familiarize people with it and provide them with a better understanding, as it is not simple. 

What about the implementation team?

I did not make use of a consultant or integrator, but implemented on my own. 

We are not talking about high maintenance, as it concerns a typical EDR solution. As someone who deals with security, I am more in depth. An IT company or MSP will not look at things as I do. They are looking solely to stop attacks. 

As it does all of this, there is not much upkeep which must be done. It takes care of its own updates, so there is no need to repeatedly go in and do different things. An alert will be sent out if something occurs. An email will be sent out and the person so that the person can go in and do what needs to be done. If someone seeks simplicity, the solution is good at providing alerts. I don't see this feature as a catch-all, however. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs can vary. There are different layers of security that can be used with the solution and things can range from 0.70 cents per device to $3.00 to $4.00 each. Once a person starts getting into this price range, encryption and email security will become part of the equation. This is already at a different level of protection. Personally, I don't make use of the email or encryption features, since there are other ways of going about this. But, I do make use of all the security features, going all the way up to EDR, which roughly comes out to $2.00 to $2.50 per device. 

As a partner, when I purchase any NFR or license for my own office, I have to go to a totally different portal to obtain it, for which I must pay upfront for an entire year.

My clients must pay on a monthly basis, but they're a totally different portal, involving three different layers which must be accessed to get the client-based information. I dread going into their portal with Panda.

What other advice do I have?

My advice to others looking into implementing the solution is that they do all the appropriate research and make a proper plan in advance of deployment. There are many things in the solution, which appear on the left-hand side and must be accessed by scrolling down, including going into the setup and deploying policies. It takes time to get everything together and it is not simply a matter of plugging in the solution. Once this is taken care of, a person can create templates, which are critical and can be copied and pasted. I created a baseline template for any client of mine, of which I can copy and create it for the policies of the next one and modify it to the needs of the individual client.

In brief, my advice is that one do his homework to make certain he is ready. It takes time to get everything together. 

I rate Bitdefender GravityZone Enterprise Security as an eight out of ten, since I feel they have some updates to do. They should really get more out of their risk analysis and risk management tool. It has a lot of information and is a great tool, but they should do a better job of showcasing and spotlighting it so that more people will use it. I feel it to be critical when it comes to security, of which there are five layers: assess, protect, detect, respond, and recover. While the solution does have a good assessment tool, it is poorly advertised. It's right there, as a button. What comes across in discussions with them is that this a great tool, which it is, but the lack of reports needs to be addressed. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Kevin Mabry
CEO at Sentree Systems, Corp.
Real User
Top 5Leaderboard
It's the full gamut of everything I'm using for clients

Pros and Cons

  • "Bitdefender GravityZone Enterprise Security has a lot of telemetry that allows me to really see what's going on with the device."
  • "They've got all this training that's available, but it involves stuff that doesn't really encompass the solution as a whole."

What is our primary use case?

It's the full gamut of everything I'm using for clients, and I'm in the process of switching all of them over to using Bitdefender GravityZone. It just has a lot more telemetry that allows me to monitor and manage my clients' security postures. 

What is most valuable?

Bitdefender GravityZone Enterprise Security has a lot of telemetry that allows me to really see what's going on with the device. It's at that level. It's a deep view into the device; I can actually tell what's going on in regard to logs and things of that nature. One of the things that I like the most about it is the ease of getting into the solution and utilizing it. With other solutions that I've used, such as Panda, this has been really difficult. Panda's portal was not intuitive at all. 

With Bitdefender, I like the fact that everyone starts off with a 30-day trial. Any client that I put into the system gets a 30-day trial. I can even use it as a prospecting tool. I can go in and install it onto a couple of devices in the network, and actually see what's going on, and go from there. Even if I wanted to, I could turn it off and say, "Well, we don't need it."

What needs improvement?

The room for improvement revolves around understanding how to use it. There's just a lot of best practices packed into it — MSP best practice. They've got all this training that's available, but it involves stuff that doesn't really encompass the solution as a whole. It should be more straightforward and say, "This is what you need to do. You need to start by doing this, and start by doing that, then go here and do it." Those instructions are available, but you have to know what you're looking for to even find them.

It's not as simple as, "This is how you begin; these are the best ways to do it." I think they do need to do a better job at showing you how to use it — you need to be taught how to investigate. If something gets blocked, you need to be able to go in and see what's being blocked. How do you go about doing that? How do you know what's being blocked, so that you can go in and whitelist it? They don't do a very good job of that.

For how long have I used the solution?

I've only recently just started using Bitdefender GravityZone Enterprise Security. I've pulled away from Panda and I'm switching over to a Bitdefender.

What do I think about the stability of the solution?

I think it's fine stability-wise. The only thing I see missing is just a step-by-step guide for an MSP, but once you get it into the system, I think it's very intuitive. Once it's on there, if there's something going on, you'll see it. The dashboard will show you if there's something going on, but the problem is you can't really tell what you're looking at. There's a lot of stuff in the dashboard. The executive summary is a little better. It talks about things that you're looking for, but it could still be more clear. 

It's just this overall computer endpoint. I'm looking at it right now, it says "computer endpoint protection status." It's got all these things, but it's for everybody. If this is red, I wouldn't know whose client is red or who is in bad shape — do I need to go and check on them? I don't know what it is because it just shows an overall score. Not even a score, it just has this graph and the graph just shows an online. I guess it's referring to online computers because it says "computers endpoint protection status." Under "Antivirus", it just has this bar and it's green. Then, in the other one, it says "online." Part of it's green, the other part's red — it's confusing.

I've been using it for a little while now, so I'm used to it — I know where to go. But the dashboard, in a sense, it's useless. The executive summary is a little bit better, but once again, it doesn't give you an overview of all your clients. As soon as it comes up, it automatically defaults to your first client, and then you got to go down into each one of them to see it. I'd rather see a list of all of my clients, and maybe a risk score. The dashboard should be flexible; it should show a risk score, etc. Then I could easily see if a client is in good shape or not. 

They've got a compliance thing in here too, but I'd rather just see it, per client. Then I could see who's out of compliance. Why are they out of compliance? Let me go in here and see what's going on. It would give me more of a day-to-day thing to look at — to make sure all my clients are in compliance. I want to see green across the board, but I don't want to see green everywhere. I have no clue what's going on.

What do I think about the scalability of the solution?

It's a behemoth. It can do a lot. The only thing I see that's wrong with it is just the ability to get a good grasp of what's going on in our system. What I mean is that Bitdefender has so much to offer in defense-in-depth/layered security approach, that it is easy to get lost in the platform.  You must first know what you need and how to find it.  I think it is best to create an SOP for investigations or forensics, instead of just jumping into the platform because it can be a bit frustrating when you are looking for something and you don't know where it is located. 

How are customer service and technical support?

I haven't had much of a problem with technical support. I haven't worked with them that much, but their tech support is fine, especially if you get the right person. There was one guy that I spoke with who's tied to my account manager. He was very comprehensive. He was very, very helpful. I was able to really get some questions answered. 

I have a situation right now. There's a video game that I've been playing for years. But now that I've switched over to Bitdefender, it blocks it, but I don't know what it's blocking. The problem isn't that it blocks it. I don't know what it's blocking. I know what's blocking it. Anyway, tech support helped me with this, but still, I don't know exactly what it's blocking. To be honest, this makes me miss Panda.

If Panda blocked something, no matter what it was, it would show me what it blocked. If it blocked something, it would pop up and say it blocked this. With Bitdefender, it just blocks something and I don't have a clue as to what is blocked.

It's been a learning curve for me. Technical support showed me a few things that I can do, and I've gotten closer to it. It's just a matter of working with tech support to understand it, but I'm getting there. I can't say that's a negative thing against them.

Which solution did I use previously and why did I switch?

I used to use Panda. 

Panda is much worse, but overall, I liked Panda. Once you get into it, it's fine, but logging into it can be extremely frustrating. 

Every time my client would call me for help, I just dreaded logging into it. I am not referring to two-factor authentication, I've got that with Bitdefender as well — I don't mind that at all. Just getting to the screen. If anything changed on that screen, I had to go and call support and say, "What's my link to get into it again?" It was a pain to even get ahold of their support. It's not very intuitive at all. 

With Bitdefender, there's a support button right in front of you. I can click on it and put in a ticket. With Panda, it's often a little hidden.

How was the initial setup?

The initial setup is a bit complex.

There are 20 different things on the left-hand side that you can click on, and no guidance of where to go first. I saw some stuff on there and it said to add a new client, use "packages." So, you go to "packages", and one of the questions in packages is, what company? I really should have started with "companies", but it doesn't show you that.

It's not very intuitive. It doesn't tell you how to set it up, step by step. They need more of a step-by-step guide of what an MSP should on a daily basis.

What's my experience with pricing, setup cost, and licensing?

Bitdefender GravityZone Enterprise Security is roughly a general security solution, but they offer other services, too. The general basic price is roughly $1.20 for a license with Bitdefender. With Panda, I think it's $1. Although, I think they just recently upped the price to almost $2.

With Bitdefender, I don't need to add on anything extra for what I'm doing. You have the option to add on the exchange server, and BitLocker, etc. For general security, it's just  $1.20.

What other advice do I have?

My advice is to make sure you get your ducks in a row and understand the stages you need to go through to actually implement it into a client's office. Practice the steps you have to go through. It's not a straightforward, step-by-step process. You've got to go to "companies",  create a company, then go into "packages", and create a package. You also have to create a policy.

You can create generic policies or individual policies for each client. I recommend creating policies for individual clients, but you can also create a generic one and just duplicate it for each client and then adjust it. In short, got to "policy", create a generic policy, and then go to "packages" and create a package. In "packages", it's going to ask you about your customer, so you already have to have a company created.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

If you're an MSP, it may not be as intuitive for you. I am looking for something to give me as much telemetry as I can get. I think that Bitdefender does that. There's a lot of information in here.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Jay Barwick
Vice President of Operations at River Mill Data Management, LLC
Real User
Top 20
Easy to use, highly stable, and provides top-notch service and the ability to manage everything in one place

Pros and Cons

  • "Virus scan and the ability to remotely install are valuable features. Being able to manage everything in one place and set different policies and rules for different computer types are very useful features. It also has ransomware protection. It is very simple to use, and it is very effective."
  • "It could be simplified a little bit for firewall rules and blocking specific IP addresses. It would be nice to have an option to upload a CSV or XLSX file of IP addresses to be blacklisted or to be able to specify a range as attempted logins from botnets and people attempting to access network accounts is an increasing issue across the board."

What is our primary use case?

Endpoint protection

How has it helped my organization?

Ease of deployment and centralized is a huge timesaver.  

What is most valuable?

Virus scan and the ability to remotely install are valuable features. Being able to manage everything in one place and set different policies and rules for different computer types are very useful features. 

It also has ransomware protection. It is very simple to use, and it is very effective.

What needs improvement?

Its pricing could be a little cheaper. My renewal fee has gone from $517.99 in 2018 for 3 years to $739.99 when it renews this year in July. I love the product, but a price increase of over 40% is a bit exorbitant.

It could also be simplified a little bit for firewall rules and blocking specific IP addresses. It would be nice to have an option to upload a CSV or XLSX file of IP addresses to be blacklisted or to be able to specify a range as attempted logins from botnets and people attempting to access network accounts is an increasing issue across the board.

For how long have I used the solution?

I have been using this solution for about five years, since 2016.

What do I think about the stability of the solution?

It never crashed and caused any issues.

What do I think about the scalability of the solution?

Easily scalable.

How are customer service and technical support?

I have only had to contact customer service once regarding some questions regadrding my renewal date.

I have never had to contact technical support.  It really is that simply to deploy and manage.

Which solution did I use previously and why did I switch?

We used AVG until starting with Bitdefender in 2016.  We switched because remote deployment was abysmal and GravityZone offered much better protection.

How was the initial setup?

It is very straightforward. It takes about 10 minutes.

What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

Its price has gone up since our last renewal. My renewal fee has gone from $517.99 in 2018 for 3 years to $739.99 when it renews this year in July. I love the product, but a price increase of over 40% is a bit exorbitant.

Which other solutions did I evaluate?

I evaluated Kaspersky, Avast, and numerous others.  GravityZone offered the best options and most user-friendly interface and isn't intrusive on the workstation user.

What other advice do I have?

I would highly recommend this solution. It is very easy to use, and it provides top-notch service. I haven't had any issues with it. 

I would rate Bitdefender GravityZone Enterprise Security a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Ray Cool
CEO at PBSI Technology Solutions
Real User
Top 20
Stable, problem-free, and easy to set up

Pros and Cons

  • "The product is a good standard security tool."
  • "The price has increased marginally recently and I would prefer if they didn't raise rates."

What is our primary use case?

We primarily use the product as an antivirus. That's pretty much it right now.

What is most valuable?

The product is a good standard security tool.

It's bundled in with the tool we use from Enable. Due to the fact that the product is bundled, we find the pricing to be reasonable. 

The initial setup is straightforward. 

The product offers good stability.

The scalability potential is there if you need to expand.

What needs improvement?

There's nothing about it that really stands out.

The price has increased marginally recently and I would prefer if they didn't raise rates. 

For how long have I used the solution?

I've been using the solution for seven or eight years. it's been a while at this point. 

What do I think about the stability of the solution?

The stability is excellent. There's no crashing or freezing and we don't deal with any bugs or glitches. It's a reliable product.

What do I think about the scalability of the solution?

We have found the scalability to be fine. It shouldn't be a problem if you want to expand. 

How are customer service and technical support?

We handle technical support for the clients. They don't go through Bitdefender, they come to us.

Which solution did I use previously and why did I switch?

We use either this solution or SentinelOne. It just depends on the client.

We did use another solution previously, however, I can't recall the name. This product was recommended to us and we adopted it based on that recommendation. 

How was the initial setup?

We find the initial setup to be straightforward and simple. It's not overly complex or difficult. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable, however, users need to be aware that it is bundled Enable. 

What other advice do I have?

We're using the latest version of the solution right now. I can't speak to the exact version number. 

We use multiple deployment models, including on-premises and cloud. 

We're a reseller.

I'd advise other users or organizations to implement it. It's a great product.

I'd rate the solution at a ten out of ten. There are no real issues with it and it works well. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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DavidNeel
Chief Technology Officer at a computer software company with 11-50 employees
Real User
Threat detection and high resource usage needs improvement, but scales well

Pros and Cons

  • "The installation is easy and it takes approximately a few hours. We are deploying it from a Remote Monitoring and Management (RMM) tool. All you need to do is click on it and the installation is complete."
  • "The lack of detecting security threats and high memory usage need to be improved."

What is our primary use case?

We are a Managed Service Provider (MSP) and we deploy this solution on nodes.

What is most valuable?

The ability to remove the solution is a valuable feature.

What needs improvement?

The lack of detecting security threats and high memory usage need to be improved.

We had a customer that had Bitdefender active, running well, and they fell victim to a ransomware attack. Bitdefender was indicating everything was clear of threats. We had to discontinue usage of the solution, canceling approximately 2,000 nodes.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

The solution's stability is inadequate. It is heavier on the resources than we had anticipated.

What do I think about the scalability of the solution?

It is easy to scale this solution.

How are customer service and technical support?

The technical support is average. They were not any better or worse than any other endpoint protection support service. They have the script that they say and do, and that is about it.

How was the initial setup?

The installation is easy and it takes approximately a few hours. We are deploying it from a Remote Monitoring and Management (RMM) tool. All you need to do is click on the file and the installation is complete.

What about the implementation team?

It takes a minimal number of employees to do the implementation and maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There are many licensing options available, we have been on monthly agreements and other volume contract agreements.

What other advice do I have?

My advice to others is not to implement this solution. There are better solutions in the market.

I would give this solution a low rating because it did not do what the end customer believed that it could or should do. It let them down and allowed them to be victims of a ransomware attack that is a business-critical scenario.

I rate Bitdefender GravityZone Enterprise Security a four out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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