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BigPanda OverviewUNIXBusinessApplication

BigPanda is #4 ranked solution in top IT Alerting and Incident Management tools and #26 ranked solution in Infrastructure Monitoring tools. IT Central Station users give BigPanda an average rating of 8 out of 10. BigPanda is most commonly compared to Moogsoft:BigPanda vs Moogsoft. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is BigPanda?

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.

Buyer's Guide

Download the IT Infrastructure Monitoring Buyer's Guide including reviews and more. Updated: November 2021

BigPanda Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

BigPanda Video

Archived BigPanda Reviews (more than two years old)

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ZB
Global Process Owner at a pharma/biotech company with 10,001+ employees
Real User
Predictive analysis enhances our forecast but the usability needs to be improved

Pros and Cons

  • "The program is very stable."
  • "The usability needs to improve, because it is a pure code environment."

What is our primary use case?

We primarily use this solution for predictive analysis and for enhancing our forecast.

What needs improvement?

The usability needs to improve because it is a pure code environment. It would be good if they could have a pre-designed code like the new tools that are in the market now. UiPath, for example, offers drag and drop. If this feature can be added, I think it will be a breakthrough. It will completely change the solution and attract even seasonal coders and make it more valuable. 

For how long have I used the solution?

We have been using BigPanda for around five months now.

What do I think about the stability of the solution?

The program is very stable. We have a team who was managing everything, so whenever there is an issue, they know how to handle it. 

What do I think about the scalability of the solution?

We have thirteen or fourteen users in our office, but thousands of users in remote offices. We plan to increase our usage but as we have other predictive analysis, I cannot confirm that it will be 100% BigPanda. We will do a market analysis from the very beginning and base it on the team that will be involved in the project. It will depend on if they are familiar with this tool or not. In the end, we may be using a combination of tools.

Which solution did I use previously and why did I switch?

We use BigPanda now and we will continue to do so, as long as it can deal with machine learning and artificial intelligence predicted by analysis, as it is our main focus. As much as it's a new product in the market, we are also flexible to get any product that we are interested in. 

How was the initial setup?

The initial setup was straightforward because we have the tools within our company as well as the infrastructure. We also have a team of internal consultants who are responsible for that. But I believe it depends on the project.

What other advice do I have?

My advice to others would be to test it out and to build your experience. Get familiar with the tool first to see if it covers their needs. Compare it with other programs out on the market.

On a scale of one to ten, I will rate this solution a seven.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
JK
Global NOC Manager at a computer software company with 1,001-5,000 employees
Real User
Deduplicates alerts and correlates seemingly unrelated alerts, to create a clearer picture

Pros and Cons

  • "Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture."
  • "Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."
  • "Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."

What is our primary use case?

Event management.

How has it helped my organization?

Since implementing BigPanda, we have reached and sustained our highest SLA hit rate in four years.

What is most valuable?

  • Alert deduplication and correlation - In an environment like the NOC where you're ingesting hundreds and thousands of alerts from various monitoring sources, it's time consuming and difficult to go through individual alerts and also difficult to spot critical issues. It's been great to have BigPanda not only deduplicate alerts but also correlate alerts that are seemingly unrelated, to create a clearer picture.
  • Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in.

What needs improvement?

Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda.

Having said that, BigPanda has been awesome at taking feedback from their customers and providing good solutions in response to the feedback received.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

There have been a few service interruptions since we implemented BigPanda, but the notifications regarding service interruptions, and/or communications with the team during these times, have been very timely.

What do I think about the scalability of the solution?

We have not yet encountered any issues with scalability. We are sending a lot of alerts and information to BigPanda and it has had no problem ingesting them.

How are customer service and technical support?

Technical support is responsive, timely, and helpful.

Which solution did I use previously and why did I switch?

We previously used a different solution. We switched because it did not provide all the things we needed (alert correlation on top of deduplication, machine learning) as well as the ability to easily integrate with multiple monitoring sources.

How was the initial setup?

Initial setup was straightforward. We worked hand in hand with the folks from BigPanda to properly assess what we should be focusing on in our milestones, in getting it up and running.

Which other solutions did I evaluate?

What other advice do I have?

If you're looking for a SaaS which truly believes in software as a service, BigPanda is definitely the solution to go for. They believe in a working partnership with their customers and they are truly invested in their customer's success.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.