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BigPanda OverviewUNIXBusinessApplication

BigPanda is the #3 ranked solution in our list of top IT Alerting and Incident Management tools. It is most often compared to Moogsoft: BigPanda vs Moogsoft

What is BigPanda?

BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before. Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information.

Buyer's Guide

Download the IT Infrastructure Monitoring Buyer's Guide including reviews and more. Updated: October 2021

BigPanda Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process

BigPanda Video

Pricing Advice

What users are saying about BigPanda pricing:
  • "They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license."
  • "We pay $200,000 USD per year."

BigPanda Reviews

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Larry Cassidy
Principal Engineer, Site Operations at a tech vendor with 5,001-10,000 employees
Vendor
Top 20Leaderboard
Alert aggregation and the correlation platform are extremely useful, streamlining our incident management

Pros and Cons

  • "Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
  • "We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process."
  • "Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."

What is our primary use case?

We use BigPanda to aggregate alerts from multiple sources (Nagios, Sensu, Wavefront, Splunk, etc.) and correlate related alerts into incidents.

How has it helped my organization?

Historically, much of our incident management process has been manual. NOC engineers would manually create a ticket, create a Slack channel, and escalate out to the necessary teams to troubleshoot an issue. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue. This has been a dramatic improvement.

What is most valuable?

Alert aggregation was the primary requirement. , although we are still implementing our correlation rules.

We have also made extensive use of the outbound integrations to ticketing systems (JIRA) and collaboration tools (Slack). The main driver for us has been getting all alerting into a single UI and enabling us to streamline our incident management process.

What needs improvement?

Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline.

What do I think about the stability of the solution?

Generally, the product has been pretty stable.

What do I think about the scalability of the solution?

At times of peak alert volume (during a significant incident) we have seen some delay in alert ingestion into the platform.

How are customer service and technical support?

Their support organization has been great to work with. They are very responsive to issues we raise and are proactive in contacting us when they detect a problem with our instance. Additionally, they have been extremely flexible in working to meet our requirements - creating custom integrations where needed - to tie in all our monitoring and incident management tools.

Which solution did I use previously and why did I switch?

Previously, we have used Nagios Check_Mk (aka Multisite) as well as Sensu Uchiwa dashboard to aggregate alerts. With Nagios, were were experiencing scaling issues with the core server platform, given the number of hosts we have in a typical datacenter. Sensu Server solved the scaling issue for us but the monitoring UI for Sensu (Uchiwa) was very difficult to use and had a lot of performance issues. We needed a tool to pull together multiple Sensu instances and provide a workable interface.

How was the initial setup?

It was fairly straightforward. For Nagios, we used their standard, out-of-the-box agent. For Sensu, BigPanda worked with us to customize their standard integration to perform better with our high alert volume. They also worked with us on a custom integration to Wavefront, which we use to alert on time series data.

What's my experience with pricing, setup cost, and licensing?

They were great to work with on pricing/licensing. Given we are a high-growth company, we needed a flexible site license.

Which other solutions did I evaluate?

In addition to BigPanda, we looked at Moogsoft.

What other advice do I have?

I think BigPanda is a great company with a quality product. As with any largescale tooling change there will be challenges, but the team was very responsive in resolving issues.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Krishna Reddy
DevOps Engineer at ITOrizon
Real User
Top 20Leaderboard
Feature-rich, stable, and the interface is user-friendly

Pros and Cons

  • "The main thing that we like about BigPanda is the user interface."
  • "The cost of this product is too high compared to New Relic."

What is our primary use case?

We use BigPanda for monitoring and management. Our servers are all configured with New Relic, which sends the data to BigPanda.

What is most valuable?

The most valuable feature is the dashboard. The main thing that we like about BigPanda is the user interface.

What needs improvement?

The cost of this product is too high compared to New Relic.

It would be helpful if we could receive alerts through IP.

For how long have I used the solution?

We have been using BigPanda for the past year.

What do I think about the stability of the solution?

My impression is that it's stable.

What do I think about the scalability of the solution?

We have nearly 6,000 servers configured to use BigPanda.

How are customer service and technical support?

We haven't had any problems so we haven't needed to contact technical support.

How was the initial setup?

The initial setup is complex.

What's my experience with pricing, setup cost, and licensing?

We pay $200,000 USD per year.

Which other solutions did I evaluate?

We are currently doing research on Moogsoft and are looking to move to it from BigPanda. The reason that we are switching is an issue of cost.

What other advice do I have?

Overall, it is very basic to use. I am satisfied with all of the features and our only complaint is about the high cost.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about BigPanda, Moogsoft, Zabbix and others in IT Infrastructure Monitoring. Updated: October 2021.
543,089 professionals have used our research since 2012.
GE
Independent entrepreneur in the IT environment at a tech services company with 51-200 employees
Real User
Leaderboard
Simple installation, good technical support, and reliable

What is our primary use case?

BigPanda is an endpoint protection solution against ransomware.

What is most valuable?

BigPanda integrates well with other solutions, such as WatchGuard,

What needs improvement?

The solution could improve by having better integration.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found BigPanda to be scalable. We have approximately 100 users using this solution in my organization.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The installation is very easy.

What other advice

What is our primary use case?

BigPanda is an endpoint protection solution against ransomware.

What is most valuable?

BigPanda integrates well with other solutions, such as WatchGuard,

What needs improvement?

The solution could improve by having better integration.

For how long have I used the solution?

I have been using this solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found BigPanda to be scalable.

We have approximately 100 users using this solution in my organization.

How are customer service and technical support?

The technical support is very good.

How was the initial setup?

The installation is very easy.

What other advice do I have?

I would recommend this solution to others.

I rate BigPanda a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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