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Awake Security Platform Pros

CG
Chief Technology Officer at a financial services firm with 11-50 employees
When I create a workbench query in Awake to do threat hunting, it's much easier to query. You get a dictionary popup immediately when you try to type a new query. It says, "You want to search for a device?" Then you type in "D-E," and it gives you a list of commands, like device, data set behavior, etc. That gives you the ability to build your own query.
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Director of Information Security at a computer software company with 201-500 employees
This solution’s encrypted traffic analysis helps us stay in compliance with government regulations. It is all about understanding data exfiltration, what is ingressing and egressing in our network. One common attack vector is exfiltrating data using encryption. My capabilities to see potential data exfiltration over encrypted traffic is second to none now.
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JG
Head of Information Security at a engineering company with 10,001+ employees
The query language that they have is quite valuable, especially because the sensor itself is storing some network activity and we're able to query that. That has been useful in a pinch because we don't necessarily use it just for threat hunting, but we also use it for debugging network issues. We can use it to ask questions and get answers about our network. For example: Which users and devices are using the VPN for RDP access? We can write a query pretty quickly and get an answer for that.
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Learn what your peers think about Awake Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.
Chief Information Security Officer at Dolby Laboratories
The security knowledge graph has been very helpful in the sense that whenever you try a new security solution, especially one that's in the detection and response market, you're always worried about getting a lot of false positives or getting too many alerts and not being able to pick out the good from the bad or things that are actual security incidents versus normal day to day operations. We've been pleasantly surprised that Awake does a really good job of only alerting about things that we actually want to look into and understand. They do a good job of understanding normal operations out-of-the-box.
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GF
Chief Security Officer at a university with 1,001-5,000 employees
The most valuable portion is that they offer a threat-hunting service. Using their platform, and all of the data that they're collecting, they actually help us be proactive by having really expert folks that have insight, not just into our accounts, but into other accounts as well. They can be proactive and say, 'Well, we saw this incident at some other customer. We ran that same kind of analysis for you and we didn't see that type of activity in your network.'
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Senior Systems Engineer at Wealth Counsel
The interface itself is clean and easy to use, yet customizable. I like that I can create my own dashboards fairly easily so that I can see what is important to me. Also, the query language is pretty easy to use. I haven't needed to use it a ton, but as I need to go in and do different queries based on their requests, it has been fairly simple to use.
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DV
Director of Projects and IT at a healthcare company with 201-500 employees
It gives us something that is almost like an auditing tool for all of our network controls, to see how they are performing. This is related to compliance so that we can see how we are doing with what we have already implemented. There are things that we implemented, but we really didn't know if they were working or not. We have that visibility now.
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Senior Analyst Security and Compliance at a insurance company with 5,001-10,000 employees
We appreciate the value of the AML (structured query language). We receive security intel feeds for a specific type of malware or ransomware. AML queries looking for the activity is applied in almost real-time. Ultimately, this determines if the activity was not observed on the network.
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CH
CISO at a insurance company with 1,001-5,000 employees
This solution help us monitor devices used on our network by insiders, contractors, partners, or suppliers. Its correlation and identification of specific endpoints is very good, especially since we have a large, virtualized environment. It discerns this fairly well. Some of the issues that we have had with other tools is we sometimes are not able to tell the difference between users on some of those virtualized instances.
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Awake Security Platform Cons

CG
Chief Technology Officer at a financial services firm with 11-50 employees
The one thing that the Awake platform lacks is the ability to automate the ingestion of IOCs rather than having to import CSV files or JSON files manually.
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Director of Information Security at a computer software company with 201-500 employees
I would like to see the capability to import what's known as STIX/TAXII in an IOC format. It currently doesn't offer this.
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JG
Head of Information Security at a engineering company with 10,001+ employees
One concern I do have with Awake is that, ideally, it should be able identify high-risk users and devices and entities. However, we don't have confidence in their entity resolution, and we've provided this feedback to Awake. My understanding is that this is where some of the AI/ML is, and it hasn't been reliable in correctly identifying which device an activity is associated with. We have also encountered issues where it has merged two devices into one entity profile when they shouldn't be merged. The entity resolution is the weakest point of Awake so far.
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Learn what your peers think about Awake Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.
Chief Information Security Officer at Dolby Laboratories
They've been focused on really developing their data science, their ability to detect, but over time, they need to be able to tie into other systems because other systems might detect something that they don't.
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GF
Chief Security Officer at a university with 1,001-5,000 employees
When I looked at the competitors, such as Darktrace, they all have prettier interfaces. If Awake could make it a little more user-friendly, that would go a long way.
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Senior Systems Engineer at Wealth Counsel
One thing I would like to see is a little bit more education or experience on AWS cloud for their managed services team. We've explained how we have the information set up, that the traffic coming in goes to the AWS load balancer and then gets sent on to our internal servers... but when I get notices they always tell me this traffic is coming from the IPs belonging to the load balancers, not the source IPs. So a little bit more education for their team about how AWS manages the traffic might help out.
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DV
Director of Projects and IT at a healthcare company with 201-500 employees
While the appliance is very good, and I think they're working on it, it would probably help if they integrated the management team cases into the appliance so that everything we are working on with them would be accessible on our platform, on the dashboard, on the portal. Right now, Awake is just an additional team that uses the appliance that we use and then we communicate with them directly. Communication isn't through the portal.
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Senior Analyst Security and Compliance at a insurance company with 5,001-10,000 employees
Awake Security needs to move to a 24/7 support model in the MNDR space. Once they do that, it will make them even better.
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CH
CISO at a insurance company with 1,001-5,000 employees
Be prepared to update your SOPs to have your analysts work in another tool separately. There are some limitations in the integrations right now. One of the things that I want from a security standpoint is integration with multiple tools so I don't need to have my analysts logging into each individual tool.
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Learn what your peers think about Awake Security Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,599 professionals have used our research since 2012.