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Aruba ClearPass OverviewUNIXBusinessApplication

Aruba ClearPass is #3 ranked solution in top Network Access Control (NAC) tools. IT Central Station users give Aruba ClearPass an average rating of 8 out of 10. Aruba ClearPass is most commonly compared to Cisco ISE (Identity Services Engine):Aruba ClearPass vs Cisco ISE (Identity Services Engine). Aruba ClearPass is popular among the large enterprise segment, accounting for 54% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a comms service provider, accounting for 28% of all views.
What is Aruba ClearPass?

ClearPass Policy Manager provides secure network access in a world made up of mobile and IoT devices. It features ultra-scalable AAA with RADIUS and uses contextual data based on every user and device to enforce adaptive policies for wireless, wired or VPN access. 

Aruba ClearPass was previously known as Avenda eTIPS.

Buyer's Guide

Download the Network Access Control (NAC) Buyer's Guide including reviews and more. Updated: November 2021

Aruba ClearPass Customers

Consulate Health Care, Los Angeles Unified School District, Science Applications International Corp (SAIC), San Diego State University, KFC, ACTS Retirement-Life Communities

Aruba ClearPass Video

Pricing Advice

What users are saying about Aruba ClearPass pricing:
  • "The pricing is not bad and everything is included."

Aruba ClearPass Reviews

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FL
Architecte Système at a tech services company with 1,001-5,000 employees
Real User
Excellent for securing local networks, very stable, and easily scalable

Pros and Cons

  • "We find that at the end of the projects we manage, all functionalities perform quite well. We've tested it a lot and find it to be overall a very good solution."
  • "The solution needs to upgrade its user interface. Right now, it's not so user friendly, and it's an aspect that my clients' wish was improved upon."

What is our primary use case?

My clients primarily use the solution to control access to the network or their sites. If a computer is not recognized by ClearPass, it won't be able to gain access.

What is most valuable?

The solution is extremely stable.

We find that at the end of the projects we manage, all functionalities perform quite well. We've tested it a lot and find it to be overall a very good solution.

It's excellent in terms of securing local networks for our clients.

What needs improvement?

The solution needs to upgrade its user interface. Right now, it's not so user friendly, and it's an aspect that my clients' wish was improved upon.

The solution is quite large and complex in scope. If a person isn't familiar with the solution, they can quickly get overwhelmed with everything.

For how long have I used the solution?

I've been installing the solution for one to two years now. The last project I worked on was around six months ago. 

What do I think about the stability of the solution?

We have never experienced any bugs, crashes, or glitches. In my opinion, everything is stable. It's excellent. I'd say it's quite reliable in that regard.

What do I think about the scalability of the solution?

The solution is very scalable. A company will be able to expand the solution to meet their needs as necessary.

How are customer service and technical support?

In the past, we have reached out to technical support. During the implementation process, all the way through the project, we only had just one or two specific instances where their assistance seemed to take a long time. However, overall, I would say we are completely satisfied with their level of support.

How was the initial setup?

While the installation itself is not difficult per se, the process you need to go through before installing the solution is complex. There are a lot of configurations to do on the firewall network and it can take a while, depending on the company. 

While it's tedious before the installation, once you come to the actual installation itself, you'll realize it's not too bad.

We're working on a project right now that has ten deployments and that's taken us about four or five months. For this project, there have been five people involved in the deployment process.

What about the implementation team?

We handle aspects of the implementation for our clients.

What other advice do I have?

We've partnered with HPE and Aruba.

I work at a service company. I go and install solutions for customers. I just handle the install for my customers. I don't use the software myself every day or on a regular basis. My role is one of a project technician and director. I'm an architect.

Our organization handles all sizes of companies from small to large enterprises.

If there's a company out there considering the solution, I'd just caution them to be ready.  There is a lot of configuration to do on all of the infrastructure. Other than that, it's an excellent solution. It's great for securing a local network. Security, at the end of the day, shouldn't have a cost. It's imperative to protect your business and to not worry so much about price tags, because it's even more expensive when you are unprotected and things go wrong.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Unmesh Deshpande
CTO at Kingsway Hospitals
Real User
Top 5Leaderboard
Simple to deploy, good analytics, and usage is transparent to the users

Pros and Cons

  • "It's very easy to access support and the documentation is self-explanatory."
  • "In the future, I would like to see plugins for AI and machine learning."

What is most valuable?

The most valuable features are planning and analytics.

It is simple to deploy.

It is transparent for the users to come in through ClearPass.

What needs improvement?

In the future, I would like to see plugins for AI and machine learning. If it did pattern analysis then it could help to determine our requirements automatically.

For how long have I used the solution?

We have been using ClearPass for a couple of months. 

What do I think about the stability of the solution?

ClearPass has been very stable and there are no hiccups or any issues that we are experiencing.

What do I think about the scalability of the solution?

It is modularly scalable and I don't see any issues with it.

I've got a lot of people connecting to my facility from outside of the organization, and they all connect through ClearPass. The combined external and internal user count is around 500.

How are customer service and technical support?

The support that I have had from Aruba on this solution has been very nice. It's very easy to access support and the documentation is self-explanatory. You won't need much guidance from the Aruba team.

How was the initial setup?

When it comes to the initial setup, as a customer, you need to prepare your own decision matrix. Once the matrices are in place, the rollout of ClearPass is seamless. It is easy. However, if you don't do your introspection and homework then it could be a challenge for an organization.

What other advice do I have?

This is a solution that I would strongly recommend.

We are very happy with the support and the product overall. Although it meets our satisfaction and requirements 100%, you can never give a 100% mark. There is a little bit of room for improvement in all things.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Aruba Networks, Cisco, ForeScout and others in Network Access Control (NAC). Updated: November 2021.
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JL
Assistant Lead Engineer at a tech services company with 1,001-5,000 employees
Real User
Top 20
Straightforward to deploy, easy to use, and the support is quick

Pros and Cons

  • "The interface is very easy to use and the workflow is quite straightforward."
  • "The licensing model could be improved."

What is our primary use case?

Our primary use is network access control at the endpoints.

What is most valuable?

The interface is very easy to use and the workflow is quite straightforward.

What needs improvement?

The licensing model could be improved.

For how long have I used the solution?

We have been working with ClearPass for about two years.

What do I think about the stability of the solution?

This is a very reliable and robust product and we plan to continue using it

What do I think about the scalability of the solution?

We have not yet had to scale or add features, but I think that it's going to be easy. We currently have about 10,000 endpoints.

How are customer service and technical support?

The support is good and they are quite fast. We have not had many issues.

Which solution did I use previously and why did I switch?

I have experience with Cisco ISE and ClearPass is much easier to use. Because it is so complicated, we were having a lot of issues with it.

How was the initial setup?

The initial setup is straightforward and easy to do. It took less than a week to deploy.

What about the implementation team?

We purchased this solution together with the Professional Services, so the vendor set it up for us.

What's my experience with pricing, setup cost, and licensing?

The pricing is not bad and everything is included.

What other advice do I have?

Overall, this is a good product and I can recommend it. There is really nothing bad that I can say about it, although I do think that they should work on changing the licensing model.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RF
Technical Department at Telenor Comunicaciones
Real User
Top 20
Versatile and stable solution

Pros and Cons

  • "The aspect of Aruba ClearPass that I like most is that it has a lot of options, it is very versatile."
  • "The initial setup was quite complex, it is not that easy."

What is our primary use case?

Our primary use case is for security.

What is most valuable?

The aspect of Aruba ClearPass that I like most is that it has a lot of options, it is very versatile.

What needs improvement?

One thing that could be improved in Aruba ClearPass is that we would like to have an option to recognize all the assets on the customer's site in one click. That is an easy way of recognizing all the assets on a customer site. We would like an easier way of recognizing the assets of the network so we could know in which VLAN we want to configure the port or the suite and which policies apply to that port. We'd like ClearPass do that automatically.

For how long have I used the solution?

We first installed ClearPass about two years ago.

What do I think about the stability of the solution?

In terms of stability, it is quite stable.

What do I think about the scalability of the solution?

One a scale of one to five, I would give the scalability a three. It is not scalable enough.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The initial setup was quite complex, it is not that easy.

It took maybe two weeks. It takes a long time because it depends on the customer's industry or location or on the user's computers. It's not that fast normally.


What's my experience with pricing, setup cost, and licensing?

Aruba ClearPass is expensive.

What other advice do I have?

On a scale of one to ten I would give Aruba ClearPass an eight.

It is a good solution for applying security to the network. I would recommend it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Marius Matijošius
Networking Architect at Telia Lietuva, AB
Reseller
Top 20
Very mature with great functionality; excellent online support

Pros and Cons

  • "A mature and functional product."
  • "Some functions could be improved."

What is our primary use case?

Our primary use case is providing services for this solution. We've done a big proof of concept for Clearpass in our company. And another recent case I prepared was a proposal for one of our biggest customers regarding a solution for network access control. Clearpass was practically the heart of that solution.

My position in the company is independent. The company sells end products and services from various vendors and Aruba is one of them. We do the implementation. 

What is most valuable?

One of the most valuable features of the solution is the maturity of the product and, of course, the functionality is also very good. 

What needs improvement?

Possibly some of the functions could be improved, but it's hard to say. Generally, Clearpass is considered the leader in its field and it's a very good product. 

For how long have I used the solution?

I've been using this solution for about half a year. 

How are customer service and technical support?

We have quite good support from local representatives and we have our own team in the company for maintenance. A lot is available online.

How was the initial setup?

Initial setup of the solution is relatively straightforward. There are a lot of videos and documentation available on the internet.

Which other solutions did I evaluate?

We looked at Pulse Policy Secure as a possible option. In some areas it has more flexibility than Clearpass but Clearpass came out on top in the end. Policy Secure has some ability issues and lack of good support. 

What other advice do I have?

I would rate this product a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
AlejandroLison
Project Engineer at a tech services company with 501-1,000 employees
Real User
Top 20
A flexible solution with multi-vendor support

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

What is most valuable?

The most valuable feature is flexibility as it supports solutions from multiple vendors.

What needs improvement?

The interface could be made easier and more intuitive.

For how long have I used the solution?

We have been using Aruba ClearPass for about four years.

What do I think about the stability of the solution?

This is a stable product.

How are customer service and technical support?

The technical support is very good. When you have an issue they respond very, very quickly.

What about the implementation team?

We have qualified and certified engineers who implement and deploy this solution.

What's my experience

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our clients.

What is most valuable?

The most valuable feature is flexibility as it supports solutions from multiple vendors.

What needs improvement?

The interface could be made easier and more intuitive.

For how long have I used the solution?

We have been using Aruba ClearPass for about four years.

What do I think about the stability of the solution?

This is a stable product.

How are customer service and technical support?

The technical support is very good. When you have an issue they respond very, very quickly.

What about the implementation team?

We have qualified and certified engineers who implement and deploy this solution.

What's my experience with pricing, setup cost, and licensing?

The price is not an issue for us.

What other advice do I have?

Overall, Aruba ClearPass is a very good product, we feel very confident using it, and it is a product that I would recommend. That said, it is not perfect.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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