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Amazon CloudWatch OverviewUNIXBusinessApplication

Amazon CloudWatch is #11 ranked solution in top Cloud Monitoring Software. IT Central Station users give Amazon CloudWatch an average rating of 8 out of 10. Amazon CloudWatch is most commonly compared to Datadog:Amazon CloudWatch vs Datadog. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is Amazon CloudWatch?

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS. You can use Amazon CloudWatch to collect and track metrics, collect and monitor log files, set alarms, and automatically react to changes in your AWS resources. Amazon CloudWatch can monitor AWS resources such as Amazon EC2 instances, Amazon DynamoDB tables, and Amazon RDS DB instances, as well as custom metrics generated by your applications and services, and any log files your applications generate. You can use Amazon CloudWatch to gain system-wide visibility into resource utilization, application performance, and operational health. You can use these insights to react and keep your application running smoothly.

Buyer's Guide

Download the Cloud Monitoring Software Buyer's Guide including reviews and more. Updated: November 2021

Amazon CloudWatch Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus

Amazon CloudWatch Video

Pricing Advice

What users are saying about Amazon CloudWatch pricing:
  • "We have monthly licensing costs. The licenses are probably in the vicinity of about $300 - $350/month."
  • "Its pricing is reasonable. It is sometimes tricky, but it is reasonable as compared to others."

Amazon CloudWatch Reviews

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Nick Reddin
Vice President at American Technology Consulting
Real User
Top 10
Having one platform, as opposed to having to use a lot of different platforms makes a huge difference

Pros and Cons

  • "Most of it's around optimizing utilization, their cloud utilization. They're making sure that they're getting the most out of their in-cloud environments and their instances. Making sure that there's no strange behavior in the environment."
  • "Better reporting is always something needed. That could be an answer to just about anything. But you always want better reporting, better dashboards, things that are just more dynamic and more accessible."

What is our primary use case?

We always use whatever's the latest because that's all we have access to. Because we deploy to other companies, we do public and hybrid clouds. Some of it is hybrid, some of it would be private as well. The majority is probably hybrid, but we're deploying for customers. Most of it's around optimizing utilization, their cloud utilization. They're making sure that they're getting the most out of their in-cloud environments and their instances. Making sure that there's no strange behavior in the environment. That's really what we're trying to do. And that's what Cloud Watch really helps with, is it's making sure it's collecting, monitoring, analyzing, all the things that are going on within their instance, so that we can optimize it better. And if there are any anomalies, anything that is out of the norm, then we're able to catch it and fix it pretty quickly. The ability of it to detect anomalies, and setting dynamic alarms, and automating a lot of the actions. I think that's a huge benefit that the companies have seen.

How has it helped my organization?

Ultimately it gives you enterprise visibility that you don't typically have. If you don't have this or a competing product you would not have this visibility. And that allows you to take care of issues faster, and take care of issues on the fly, as opposed to having to go run reports, have engineers go through logs, and look at things, try to figure things out.

What is most valuable?

The ability to analyze is probably the most valuable feature. We also have system-wide visibility. And you have a unified operational health watch, I think those are pretty key. 

I think the biggest is with CloudWatch. It's part of the AWS interface, so again, it's all baked in. You don't have to have a third party tool, because it's a part of the platform, and having one platform, as opposed to having to use a lot of different platforms makes a huge difference. Or having to go to another third party platform.

What needs improvement?

I think the machine learning aspect of it probably does help because machine learning is not really machine learning. That needs some help. Better reporting is always something needed. That could be an answer to just about anything. But you always want better reporting, better dashboards, things that are just more dynamic and more accessible.

For how long have I used the solution?

We don't use it ourselves. We deploy it but have been doing so for around nine months.

What do I think about the stability of the solution?

The stability is good. They took a lot of the best of what other people are doing, so it's pretty good.

What do I think about the scalability of the solution?

Scalability is really good because it's baked into the platform, so that gives it a lot more capacity for scaling very quickly.

How are customer service and technical support?

The technical support is fantastic. It's the best ever.

How was the initial setup?

The setup is straightforward for what it is. It's a little of both. It's honestly like any technology, it's a little of both. It can be very straightforward, depending on the size of the client and what they currently have. If it's a very large enterprise client, it's going to be much more complex. If the size of their instance is running a hundred applications, versus a small company that may only be running 10. It's just going to be much more complex, making sure that everything is connected, running and that it's watching everything correctly. The setup becomes a little trickier.

What about the implementation team?

I would say that the average deployment is probably about a month or two, just for this particular product. Our implementation strategy is pretty straightforward. We analyze what their instance currently looks like, and then we just build out a roadmap for overlaying and including CloudWatch, to make sure that it's connecting, watching, and then reporting accurately for each application. It could be anywhere from two people to five people to deploy and maintain. If it's a large deployment, it's going to be more. 

Maintenance is pretty straightforward. One person can be doing maintenance, or even a half-person, if you will. Somebody doing it part-time and doing something else. Just depending on the size and the complexity of what has to be done, and then maintained and watched over. Somebody has to be watching the reports, making sure if an alarm goes off, that somebody's dealing with it right away.

What was our ROI?

A lot of companies don't have a lot of control over their cloud instance. They want to but they don't know how to get there. That's part of what we help them with. CloudWatch helps provide that look into what's really going on and making sure that they're going to get the ROI out of it. If you don't have that, you're going to really struggle. I think there's more opportunity for visibility available than a lot of companies think there is, or know how to take advantage of.

What other advice do I have?

It's a good product. It does what it says it's going to do. In the beginning, you've got to really focus on your optimization, and have somebody who understands it from the beginning. That was a part of the implementation, to be able to do the maintenance and be effective at it. 

I would rate it an eight out of ten because overall it's really good. I'm sure they're going to add more features and more things over time, but it's a pretty complete product for the most part. Again, some of the learning pieces could be better, the reporting could be better. It's not perfect, but it's not bad. It's pretty good.

Disclosure: My company has a business relationship with this vendor other than being a customer: partners
ITCS user
Acquisitions Leader at a healthcare company with 10,001+ employees
Real User
Top 5Leaderboard
one of the best tools for monitoring AWS cloud

Pros and Cons

  • "The solution gives us very good real-time data."
  • "The drill-down aspect on the dashboard of the solution needs improvement. We get a very good high-level overview, but when we drill down, it becomes a little less clear. We have given this feedback to AWS as well and hope they will improve this in the future."

What is our primary use case?

We are primarily using the solution to monitor some of the instances that we have on Amazon for our testing development. It is also the go-to solution used by our organization to track logs and organize metrics across all applications deployed on Amazon Web Services

How has it helped my organization?

We are able to, on a real-time basis, understand the capacity utilization and the latency aspects, and, to that extent, we can now know the productivity of the tests and if the development team has increased them in any way. The tool provides an easy integration to monitor and aggregate metrics for any deployment on AWS cloud.

What is most valuable?

The solution works well as part of an overall Amazon ecosystem.

The solution is easy to set up.

The solution gives us very good real-time data.

Ability to aggregate performance metrics.

Getting  real time alerts on AWS environment.

What needs improvement?

The drill-down aspect on the dashboard of the solution needs improvement. We get a very good high-level overview, but when we drill down, it becomes a little less clear. We have given this feedback to AWS as well and hope they will improve this in the future. It could also do a much better job of monitoring performance when core AWS services are not used. 

For how long have I used the solution?

I've been using the solution for about three and a half years now.

What do I think about the stability of the solution?

The solution is very stable. We haven't had issues with bugs, glitches, or crashes.

What do I think about the scalability of the solution?

The solution scales quite well.

It's the infrastructure team that is using the solution at our organization. It's a team of about seven or eight people and they are using it to monitor the performance of the cloud instances to address any degradation.

The solution is currently being used in 100% of the Amazon instances that we are leveraging. Unless we increase the number of instances on Amazon, we are not planning to scale this product beyond what we are using. We are already using it to the maximum.

How are customer service and technical support?

Amazon's technical support is a tiered support system. In our case, we have somebody who's available to us and they call us to assist if we need them to.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. We've only ever used Amazon.

How was the initial setup?

The solution's initial setup was fairly simple and straightforward. 

The deployment took less than a week. Once we started, our first task was to understand the solution and how we could best leverage it for our environment. Once we had that configured, we then started working towards deploying it.

What about the implementation team?

We worked directly with Amazon. We didn't work with an integrator or reseller.

What's my experience with pricing, setup cost, and licensing?

We have monthly licensing costs. The licenses are probably in the vicinity of about $300 - $350/month.

There are no other costs or hidden fees beyond the licensing.

Which other solutions did I evaluate?

We didn't evaluate any other solutions. This is because this was the product that was native to Amazon and so this, we knew, would suit us. There was no need for us to look at another product at that time we set this solution up.

What other advice do I have?

We're not using the latest version of the solution. We might be using the latest version minus one.

I would advise other users that they need to understand the solution and what it is capable of doing. From there, they should build out their use case and try to see if the solution will fit into it. It's a good idea to do a POC.

Unless you do a technical evaluation and a proof of concept, you will not be 100% thorough in your preparations before implementing any kind of solution. 

I'd rate the solution eight out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Amazon, Datadog, Zabbix and others in Cloud Monitoring Software. Updated: November 2021.
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Ummekulsum Musekhan
DevOps Engineer at Talabat
Real User
Top 20
Good for infrastructure monitoring and workload monitoring on AWS, but doesn't support application monitoring and reports generation

Pros and Cons

  • "You can enable alarms and metrics, and it has robust integration with AWS services. You can also trigger events. For example, if the CPU utilization is above 80%, it can launch a new instance for you."
  • "For monitoring applications or for APM, CloudWatch has some limitations. You cannot monitor application performance from CloudWatch, and you have to go for a third-party tool."

What is our primary use case?

We are kind of consultants. We maintain our customers' environment on AWS. 

What is most valuable?

CloudWatch is good to use for infrastructure monitoring and workload monitoring on AWS. It is good for monitoring AWS infrastructure and services.

You can enable alarms and metrics, and it has robust integration with AWS services. You can also trigger events. For example, if the CPU utilization is above 80%, it can launch a new instance for you.

What needs improvement?

For monitoring applications or for APM, CloudWatch has some limitations. You cannot monitor application performance from CloudWatch, and you have to go for a third-party tool.

A major drawback of CloudWatch is that you cannot create reports. They should add the functionality for creating some reports so that the users can download those reports. Currently, you can see the old data, but you cannot generate reports. So, if some of our customers ask us for monthly or weekly reports, there is a limitation, and we have to go for a third-party tool to generate reports.

For how long have I used the solution?

I have been working with Amazon CloudWatch for two years. 

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. You can do alarms, and you can send logs. 

We have many customers. We have enterprise customers, and we also have medium-sized customers.

How are customer service and technical support?

Their technical support is good. If you have AWS business support, AWS technical guys can support you a lot.

Which solution did I use previously and why did I switch?

We have worked with Datadog and New Relic. New Relic is pretty good in application performance. It gives you a lot of insights. Two of our customers use it.

How was the initial setup?

Its setup is easy. AWS documentation is there, and you can find a lot of guidance on it. You can configure it easily.

What's my experience with pricing, setup cost, and licensing?

Its pricing is reasonable. It is sometimes tricky, but it is reasonable as compared to others.

What other advice do I have?

I would recommend it depending on what a customer wants to achieve or what is the requirement for monitoring. 

I would rate Amazon CloudWatch a six out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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OH
Head of Information Technologies at Daily Food
Real User
Top 10
Scalable with a straightforward setup and great technical support

Pros and Cons

  • "The solution offers very detailed metrics for their services."
  • "Right now, in relation to monitoring services, there are too many services and too many metrics per service."

What is our primary use case?

We primarily use the solution for budgeting and monitoring for abnormal behaviour.

What is most valuable?

The permanent marking is something we really appreciate in the solution.

The solution offers very detailed metrics for their services.

What needs improvement?

I haven't really thought about how the solution could be improved and I'm not sure what features are lacking.

The solution should adjust its pricing. We tend to find the costs for using it are a little high.

Right now, in relation to monitoring services, there are too many services and too many metrics per service.

I understand that it's per service but some complex acronyms, etc., make it kind of hard to understand the solution sometimes.

For how long have I used the solution?

I've been using the solution for three years now.

What do I think about the scalability of the solution?

The solution is very scalable. It's one of the reasons we chouse to use it.

We have about 2500 users on the solution currently within our company.

How are customer service and technical support?

The technical support that Amazon provides is very good. We're satisfied with the level of service we get. You do have to pay for technical support, however, and the best offering is quite expensive.

Which solution did I use previously and why did I switch?

Before using this solution, we had our own on-premises access.

How was the initial setup?

The initial setup was straightforward. We didn't face any complexities.

What's my experience with pricing, setup cost, and licensing?

The solution is a bit pricey. The solution requires you to pay for technical support, which is tiered, and certain options are quite expensive.

What other advice do I have?

I don't check the version we use, so I'm unsure if we're using the latest one or not. Since it's a cloud application, I assume it's always the most up-to-date option.

Since Cloudwatch isn't a free service, I'd advise other organizations to really know what they want to monitor to avoid extra costs.

I'd rate the solution eight out of ten. If the solution revised its pricing and simplified its portfolio of monitoring services I'd rate it higher. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Fernando Cunha JR
Tech Lead & Solutions Architect at DXC
Real User
Top 5
Good portability and easy to use but needs to be easier to configure

Pros and Cons

  • "The solution is easy to use."
  • "The configuration capabilities could be better."

What is most valuable?

The portability that we have in Amazon is great. It's very different than the other solutions on offer.

The solution is easy to use. I find it quite enjoyable.

What needs improvement?

The portability of the Datadog is much more flexible for us. The client does not need to have Amazon services for the entire life of the project, unfortunately. They can change. But for Amazon to move over to Google Cloud, for example, that it's very important for the client. They are not investing in a particular single cloud service.

The panel should be better. Datalog's is much more visual.

The configuration capabilities could be better. We've found it to be quite good on Datalog, for example. They should emulate that.

Which solution did I use previously and why did I switch?

I also have experience with Datalog. I find there a lot more positive aspects of that over this solution.

What about the implementation team?

As an implementor, I can implement the solution for our clients.

What other advice do I have?

I'm an implementor, not a user. We are not a partner.

I'm not sure which version of the solution is currently used, as it depends on the client's environment.

I'd rate the solution at a seven out of ten. I personally have a lot of EC2 stations on Amazon and I have a lot of computing credits on Amazon. I really enjoy using Amazon.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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